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Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief Scientist Wilton Consulting Group [email protected] © Michael Rosen SOA and BPM: Hype or Helpful? Mike Rosen Director, Enterprise Architecture Cutter Consortium [email protected]

SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

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Page 1: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

International SOA Conference 2009

SOA and BPM Together:

Hype or Helpful?

Mike Rosen

Chief Scientist

Wilton Consulting [email protected]

© Michael Rosen

SOA and BPM:Hype or Helpful?

Mike Rosen

Director, Enterprise ArchitectureCutter Consortium

[email protected]

Page 2: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen 3

Mike Rosen

� Consultant• IT Architecture and Strategy

• Chief Enterprise Architect for service- and component-based systems

– Finance, Insurance, Telecom

• SOA, EA and MDA implementation, strategy and training

• 25+ years experience in distributed systems, software and architecture

� Author

• Cutter Consortium– ‘10 Things and Architect Does to Add Value’

– ‘EA by Example’

– “Designing Service Oriented Applications”

– “EA – It’s not Just for IT Anymore”

– “Agile Methods and Enterprise Architecture”

– “Enterprise Architecture Roll-out and Training”

– “Service Oriented Integration: Aligning SOA with Enterprise Integration”

– “Implementing SOA on Common Technologies”

– “An Application Centric Approach to Enterprise Architecture”

• Books– SOA Applied: Architecture and Design Strategies, 2008, Wiley

– Developing e-Business Systems and Architecture: A Manager’s Guide, 2000, Morgan-Kaufman

– Integrating CORBA and COM Applications, 1998, Wiley

© 2009 Michael Rosen 4

Agenda

� Traditional BPM example

� SOA provides a better solution

� SOA Architecture for BPM

� Information Design

� Model Driven BPM

� Process Example

� Conclusion

Page 3: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

Insurance Example

� Merger of two insurance companies with different lines of business

� Need new pricing mechanism that go across lines of business

• 5% discount if 2 policies

• 7% discount if employee

� Pricing implemented on existing mainframe applications

Business ProcessModel Existing Systems

and Data

How do you get fromhere to there?

© 2009 Michael Rosen 6

Collect

Application

Information

Create

Potential

Customer

Underwrite Price

Create QuoteReceive

Request for

Quote

Validate

Request

Quote

Request

Within

LimitsYes

Receive

Quote

No

Policy

Insurance BPMN Model

Page 4: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

A Typical BPM Integration Scenario

Data

OtherSystem

Data

PolicySystem

Data

AutoSystem

Data

LOB 2 System

Data

Application System

Data

Application 2System

© 2009 Michael Rosen

This Doesn’t Scale

Data

OtherSystem

Data

PolicySystem

Data

Data

AutoSystem

LOB 2System

Data

Data

Application 1System

Application 2System

Page 5: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

The Result: Enterprise Application “Spaghetti”

© 2009 Michael Rosen

SOA: A Better Solution

Co. 1Pricing System

Co. 1Underwrite Sys.

Co 1Policy System

Co. 2Pricing System

Co. 2Underwriting Sys

Co. 2Policy System

Integration Service Bus

PricingService

Underwt.Service

PolicyService

OtherServices

Business Service Bus

CustomerManagement

Marketing Pricing

Channels

Page 6: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

Application

Service

Adapter

SOAP Service Bus

Web Services to the Rescue?

Web Service

Service

Web Service

Service

Web Service

Service

Web Service

© 2009 Michael Rosen

Application

Service

Adapter

Business

ModelBusiness

Modeldefine

‘SOAP Service Bus’

Processes,

Guidelines,

Tools

Processes,

Guidelines,

Tools

Enterprise SOA

Specifies Definition

and requirements

of a service

Defines communications technology

for application integration

Specifies service

wrappingtechniquesCommon

Semantics

and Data

Defines common

semantics and data Web Service

Defines tools, processes

and technology for combining

services into EBP

Enterprise

Business Process

Web Service

Service

Web Service

Page 7: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

An Enterprise Definition of SOA

� SOA is concerned with the independent construction of services which can be combined to realize meaningful, higher level business processes within the context of the enterprise.

� A Service Oriented Architecture describes several aspects of services within an enterprise:

• The granularity and types of services

• How services are constructed

• How the services communicate at a technical level

• How the services are combined together (i.e. orchestrated)

• How the services interoperate at a semantic level (i.e. how they share

common meanings)

• How services contribute to IT and Business Strategy

© 2009 Michael Rosen

Another Good SOA Definition

� “In a nutshell, SOA provides an approach for business transformation based on dividing complex environments into well defined, formally specified functions based on the activities they perform (services).

� Each service has well defined responsibilities and authority.

� These services then work together in collaboration to support the workflow of the business, all within the context of governance and oversight that manages their coordination and performance.”

• Practical Guide to SOA in Healthcare – OMG & HL7

Page 8: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

What is a Service?

� Service: Encapsulates a unit

of work, made available

through a service contract

� Characterized by:

• Dynamic binding

• Loose coupling

• Modular and self contained

• Composable

� Managed

• SLA

• Lifecycle

� Not all services are created equal.

ServiceLevel

Agreement

Service

Interface

Implementation

InternalData

InternalFunctionality

Semantic

Business

Data

ServiceOperations

Se

rvic

e C

on

tract

ServicePolicies

© 2009 Michael Rosen

Business Service

BA

Business components

service

interface

Utility Service

Orchestration

Domain Services

Business

Service

Foundation Services

Page 9: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

Enterprise Business Process

Enterprise Business Process

Business Process Orchestration

Integration

Service

Packaged application

BA

service

interface

Utility Service.

Orchestration

Domain Service

Business

Service

Business

Service

Business

Service

Foundation Services

© 2009 Michael Rosen

Business

Service

Domain

Service...Domain

Service

Foundation Service Layer(May be used by all other services)

External

Service

Integration

Service...

Utility

Service

...

Enterprise

Business

Process

Business

Service

Hierarchy of Service Types

Page 10: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

Dream Car

© 2009 Michael Rosen

Driver HistoryDomain Service

Quote Insurance

Business

Process

DMV

External Service

Insurance Bureau

External Service

Pricing

Business Service... ...Quoting

Business ServiceBusiness Service

Underwriting

PricingIntegration Service

VIN

Domain Service

Location

Utility Service

Service Hierarchy Example

Logging Foundation

Service

Page 11: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

Important Service Characteristics

� Modularity / Granularity

� Encapsulation

� Loose Coupling

� Isolation of Responsibilities

� Autonomy

� Dynamic Discovery and Binding

� Statelessness

� Composable

� Governed by Policy

� Independent of location, language and protocol

© 2009 Michael Rosen

Layered Enterprise SOI Architecture

OperationalResources

Integration

Services

BusinessServices

BusinessProcesses

IS IS IS IS ISISIS

Interfaces balance enterprise semantics and legacy

Interfaces defined by enterprise model

task definition

task implementation

Page 12: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

Business

ModelBusiness

Model

Common

Semantics

and Data

Enterprise

Business Process Service

define

‘Service Bus’

Processes,

Guidelines,

Tools

Processes,

Guidelines,

Tools

Enterprise SOA

Integration

Service

Packaged application

© 2009 Michael Rosen

Business View – Business Processes

ServiceServiceService

Service

Enterprise Business Process

Integration

Service

Packaged application

Integration

Service

Packaged application

Page 13: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

What about the Information?

ServiceServiceService

Service

Enterprise Business Process

Integration

Service

Packaged application

Integration

Service

Packaged application

Enterprise BusinessProcess

IntegratedData

Application

Data

Legacy

Data

Data

AbstractionIntegration

Service

Service

© 2009 Michael Rosen

Semantic

BusinessData

common common

specific specific

Physical Data:Described by data

base schema.

Used for persistence.

Domain Data:

Described by internaldata model. A view of the

physical data.

Used for implementation.

Semantic Data:

Described by common / shared

information model. A view of theCommon aspects of services

Used for information exchange

through interfaces.

Types of Data

Page 14: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

Data Types Explained

� Physical data – The data that is actually stored on disk. The details of how it is stored are described in a data base schema. The schema is optimized for the performance characteristics and requirements of the particular data store.

� Domain data – The data that is used in the service implementation. It is described in a standard data model and describes all of the information that is used in the implementation of a service. It represents the private knowledge of the data. A subset of the data is the service’s view of the common information. Service data is a view of the physical data, and may come from one or more physical data stores.

� Semantic data – The data that described the common understanding of business entities and information that must be shared between services. It is described in the shared information model and is closely aligned to the business model. It is used to describe information that is exchanged through service interfaces. Semantic data is a normalized view of the common data from all the different services.

© 2009 Michael Rosen

Enterprise Information Integration

implements

Data

Transformation

Data

Aggregation

Application

Adapter

Legacy application

Logical

Data

Enterprise

Process

Business

Service

Enterprise

Process

SOR

Application

Adapter

Packaged application

DB

Access Layer

Data

Integration

Framework

Enterprise

Information

Sources

Physical Model

derived from

Information

Consumers

Virtual Model

Business

ModelBusiness

Modeldefines

Xform Xform

Page 15: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

Virtual Object Model

Physical Model

Xform Xform

SOROperationalData

IntegrationData

DomainData

EnterpriseData

Semantic

Data

Documents

Process Data Model

OperationalDataModel

SemanticDataModel

Enterprise Information Layers

Transformation

© 2009 Michael Rosen

ApplicationScope

WorkgroupScope

Line of Business

Scope

EnterpriseScope

Enterprise

Concerns

Organizationalindependence

Sco

pe

Scope of SOA Constructs

Page 16: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

OperationalData

IntegrationData

ConsolidatedData

EnterpriseData

EnterpriseResources

IntegrationServices

BusinessServices

BusinessProcesses

SOR

Semantic

Data

Documents

IS IS TransformationIS IS

functional informational

Putting it all Together …almost

© 2009 Michael Rosen

EntityDecision

Task Task

Entity Entity

Task

Decision

Service Types (Roles or Purpose)

Page 17: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

Service Types Explained

� Task services: Services that implement a business function, such as calculate the price of an insurance quote, or validate the format of an address. Task services come in all different sizes ranging from discrete utility services to large business services. Smaller services tend to be more general purpose and provide higher potential for reuse. Business services are often large compositions of smaller services and may be designed to support one or more specific process. As such, they have less potential for broad reuse across processes.

� Entity services: Services that primarily manage access to business entities. Examples of business entities are customers, policies, claims, etc. and correspond to major business information concepts. Entities are usually medium to large sized. Entities tend to be independent of any particular business process and instead are part of multiple different business processes. Entity services provide high levels of potential for reuse. Note the we are talking about business entities here, not low level data schema elements.

� Decision services: Services that execute business rules to provide business decisions. An example decision service would be approve credit worthiness. Decision services generally provide yes/no answers to complex questions, or support frequently changing externalized rules, such as tax regulations. Decision services are usually composed into other services and are small to medium in size.

In general, task services are active and do something to deliver value. Entity services support task services by adapting and providing information needed to implement the tasks. Care must be taken when designing entity services to avoid exposing internal data rather than business semantics

© 2009 Michael Rosen

EnterpriseResources

IntegrationServices

ProcessServices

BusinessProcesses

IS ISIS IS

EntityServices

ServicesDecisionServices

Expanded Service Layer

Page 18: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

Role

task

decision

Granularity

large

small

Ownership

central

Individualorganization

Scope

enterprise

application

Construction

composite

wrapper

Service

Service Dimensions

© 2009 Michael Rosen 36

EA Basics

� Describes ‘as-is’ and ‘to-be’ environments and strategy/plan to get from one to the other

� Consists of architectural viewpoints

• Business

• Information

• Application

• Technology

• Implementation

Enterprise

Architecture

TechnicalArchitecture

Application Architecture

BusinessArchitecture

InformationArchitecture

ImplementationArchitecture

Page 19: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen 37

EnterpriseSOA

EnterpriseSOA

SOA and Enterprise Architecture

ApplicationArchitecture

ServiceInfrastructure

and Frameworks

Enterprise

Business Process

Application

Service

Adapter

‘Service Bus’

TechnicalArchitecture

Business

ModelBusiness

Model

BusinessArchitecture

Common

Semantics

and Data

InformationArchitecture

Methodology and Tools

Methodology and Tools

ImplementationArchitecture

© 2009 Michael Rosen 38

EnterpriseSOA

EnterpriseSOA

BPM and Enterprise Architecture

ImplementationArchitecture

BusinessArchitecture

InformationArchitecture

EnterpriseData Business

Processes

Documents

ApplicationArchitecture

BusinessServices

Consolidated

Data

Semantic

Objects

Operational

DataEnterpriseResources

SOR

TransformationTechnical

Architecture

IntegrationServices

IntegrationData

IS IS IS IS ISIS IS

Page 20: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen 39

Model

VirtualMachine

Code

Compiler

OperatingSystem

BPMN

BPELEngine

abstract model

driven system

example textual

model system

business process

model system

BPMN

Task Doc

Service

Bus. Obj.

business process

system detail

Model Driven Systems

© 2009 Michael Rosen 40

Business

Service

Domain

Service...Domain

Service

Foundation Service Layer(May be used by all other services)

Atomic

Component

Integration

Service...

Utility

Service

...

Enterprise

BusinessProcess

Business

Service

BPM TaskBPM Task

Implementing BPM Tasks with Services

Page 21: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen 41

BPMN

BPELEngine

Task Document

ServiceBusiness

Object

ComponentData

Transform

Service Bus

IntegrationAdapter

DataAdapter

Business ProcessModel

Business Process Run Time Platform

© 2009 Michael Rosen 42

BPMModeler

1

2

3

4

EnterpriseArchitecture

TechnicalArchitecture

Application Architecture

BusinessArchitecture

InformationArchitecture

Task Document

ServiceBusiness

Object

ComponentData

Transform

Service Bus

IntegrationAdapter

DataAdapter

Business Process

Start with Enterprise

ArchitectureModel Business

Processes

Model Service

Implementations Deploy on

enterpriseinfrastructure

Architecture Driven BPM Development

ServiceModeler

Page 22: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

Hollis

GDS

Vendor

Vendor

Vendor

Agencies

Websites

Custom

Business

Leisure

Travel Insurance Scenario

© 2009 Michael Rosen

Common Services

Front-End

Channels

Back-end

Vendors

Websites

BrandedGUIs

Insurance

Vendor 1

Agencies

Insurance

Vendor n

InsuranceVendor 2

Foundation Services

Transform SecurityOrchestration Logging

InsuranceServices

Product

Shop

Price

Quote / Sell

Services

Hollis.com

Modify /

Cancel

CustomerTrips

Payment

Add-on

Content

Policy

Vendor Mgmt

Channel Mgmt

Rules

Rules

Conceptual Architecture

Page 23: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

enforce

Means Ends

Course of Action

Directive

Desired Result

Strategy

Tactic Objective

Goal

Rule

Policy

VisionMission

supported

by

focus

efforts

implement quantify

plan

govern

specify

operationalize

amplfy

support

achieve

Influencers

Assessmentmotivate

Potential

Impactidentify

Business Motivation MetaModel

© 2009 Michael Rosen

<<Strategy>>

<<Tactic>>

<<Objective>>

<<Goal>>

<<Rule>>

<<Policy>>

<<Vision>><<Mission>>

implement

quantify

plan

specify

operationalize

enforce

amplfy

support

achieve

Travel content

provider of choice

High-performance,

up-to-date,

comprehensive travel

content

Maximize

relationshipsmost comprehensive,

timely and cost

effective content

3 new partnerships

by end of year

Product Optimization

Partner Product

Have Priority

1st Product is from

Partner

<<Business Service>>

InsProducts

<<realize>>

Business Motivation Model

Page 24: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

InsuranceService

Agency

Shop for

Insurance

Select

Insurance

Sell Insurance

Complete

SaleCreate Trip

Business Process – Create Trip

© 2009 Michael Rosen

InsuranceService

Agency

Shop for

Insurance

Select

Insurance

Sell Insurance

Complete

SaleCreate Trip

Level 2 Process Detail

Pricing

Product

Trip

Channel Management

Insurance Service

Shop for

Insurance

Get Channel

Preferences

Calculate Trip

Value

Get Products

Determine

Best

Products

Calculate

Price

Create

Product List

Level 2 Process Detail – Shop for Insurance

Page 25: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

Channels Vendors

Websites

Branded

GUIs

Insurance

Vendor 1

Agencies

Insurance

Vendor n

Insurance

Vendor 2

InsuranceServices

Product

Shop

Price

Quote / Sell

Hollis.com

Modify /

Cancel

Customer Trips

Payment

Content

Policy

Vendor Mgmt

Channel Mgmt

Rules

Profile

Preferences

Contracts

Payments Billing Settlements

Create View

Insurance Service Groups

© 2009 Michael Rosen

Pricing

Product

Trip

Channel Management

Insurance Service

Shop for

Insurance

Get Channel

Preferences

Calculate Trip

Value

Get Products

Determine

Best

Products

Calculate

Price

Create

Product List

InsuranceServices

Price

Shop

Rules

Quote /

Sell

Modify

Content

Policy

Product

Customer Trips

Payment

Vendor Mgmt

Channel Mgmt

Profile

Profile

Contracts

Payments BillingSettlemen

ts

Create Value

Mapping Tasks to Business Services

Page 26: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

Summary

� BPM provides a useful way to model the business

• Well understood by business analysts

• Mature, proven technology

• Well supported by tools

• Alone, a better way to build 4th generation silos

� SOA provides a useful way to implement business capabilities

• Business services provide consistent behavior

• Entity services provide consistent, consolidated information

• Supported by proven, though still evolving technology

• Alone, it doesn’t necessarily tie to the business

� BPM and SOA

• Together, provide an excellent solution for business processes

• Need to be done in an enterprise architectural context

51

© 2009 Michael Rosen 52

The Future of Enterprise Applications

“Those who do not remember the past are condemned

to repeat it.”

— George Santayana, 1905

� Technology alone does not solve enterprise problems

� The biggest challenge is motivating and managing organizational change

� An enterprise architectural approach is required to achieve the goals of the enterprise

� This takes time, will, patience and perseverance

Page 27: SOA and BPM Together: Hype or Helpful? - SOA and BPM.pdf · Enterprise Architecture Training International SOA Conference 2009 SOA and BPM Together: Hype or Helpful? Mike Rosen Chief

Enterprise Architecture Training

© 2009 Michael Rosen

Thank You!

“Every complex problem has a solution that is clear,

simple…and wrong”

— H.L. Mencken, 1949