Snyder Emotional Intelligence

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2013 International Institute for Learning, Inc., All rights reserved.

Why Emotional Intelligence is Importantfor Project Managers

Cynthia Snyder, MBA, PMP, EVP


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What is Emotional Intelligence?Awareness of ones own emotions and moods and those of others,especially in managing people.

Coll


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Four Aspects of Emotional Intelligence

Self Awareness

SelfManagement

Social Awareness Social Skill

EI

Daniel Goleman on Leadership and the Power of Emotional Intelligence. Forbes, 2011


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Emotional intelligence is the critical distinction between great leadand people that have risen in the hierarchy based on their position.

Daniel Goleman. What Makes a Leader. Harvard Busines

Why EI is Important


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Self awareness is the ability torecognize and monitor our thoughtsand feelings.

Self Awareness (1 of 3)

Self Awareness

SelfManagement


EI



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Recognize your moods andemotions

Conduct a realistic self assessment



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Recognize your moods and emotions

Conduct a realistic self assessment



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Self management is the ability tothink before acting. It entailssuspending snap judgments andimpulsive decisions and choices.

Self Management (1 of 4)

Self Awareness

SelfManagement


EI



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Trustworthiness

Ability to handle change anduncertainty



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Trustworthiness

Ability to handle change auncertainty



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1. Fight

2. Flight

3. Freeze



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1. Condescension and lack of respect

2. Being treated unfairly

3. Lack of appreciation

4. Believing you are not being listened to5. Being held to unrealistic expectations

Work Stressors


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Social awareness is the state of beingaware of the emotional condition ofothers.

Social Awareness (1 of 6)

Self Awareness SelfManagement


EI



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1. Awareness of how others feel

2. Ability to read non-verbal cues

3. Empathy



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3. Empathy



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3. Empathy



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3. Empathy



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There are seven universal emotions:

JoySadnessAngerContemptDisgustFearSurprise



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Social skill is about managing groups of people, such as projectteams, building social networks, finding common ground with varstakeholders, and building rapport.

Social Skill (1 of 3)

Self Awareness M

Social Awareness

EI

Daniel Goleman on Leadership and the Power of Emotional Intelli


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Build rapport and relationships

Effective in building and managing groups



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Build rapport and relationships

Effective in building and managing groups



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I recognize my emotions.

I manage my responses to my emotions.

I am aware of others emotions, body language, and tonality.

I build rapport with people and can lead teams in productivebehavior.

The Emotionally Intelligent Leader


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1. Identify the people, situations, or events that triggered youremotional reaction.

2. Reflect on the triggers and learn to recognize them.

3. Determine appropriate responses for each trigger.

4. Talk to yourself about how you will react to a similar situation future. You can even visualize the event happening with a newoutcome.

Increasing Emotional Intelligence


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1. Focus on a persons body language, gestures, and tone of vo

2. If you see someone who is saying one thing, but his body languand tone are saying another, take a moment and check in with

3. Ask him how he is doing or if there is anything going on that idistracting or bothering him.

Developing Social Awareness


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1. Give everyone you talk to your full attention without distractio

2. Ignore your phone, messages, texts, and other distractions, andon the person you are with.

3. Make eye contact.

4. Pay attention to your non-verbal cues and make sure you mainan open and attentive posture.

Improving Social Skills


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http://greatergood.berkeley.edu/ei_quiz

http://personality-testing.info/tests/EI.php

www.queendom.com/tests/

Manage to Lead: Flexing Your Leadership Style.Project Management Institute, 2012.

Tools You Can Explore
http://www.queendom.com/tests/http://www.queendom.com/tests/http://www.queendom.com/tests/


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Questions?


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We invite you to take a closer look at what we can accomplish togPlease visit iil.com or contact [email protected] to learn more training, consulting, coaching, customized courses and other pathwfor professional development.

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Snyder Emotional Intelligence