S.N.SASIKUMAR PRESENT R&R DETAILS

SENIOR MANAGER

S.N.Sasikumar R&R 02 December 2014 Page 1 of 4

Position Title : Senior Manager

Location/Country : Chennai / India

Department : Information Technology Services

Reports To : Chief Information Officer & Senior Vice President

Analyse the information needs of the organization, and develop technology solutions to meet those

needs

Manage the information technology to ensure it supports the goals of the organization

Provide advice to IT team Business Partners / Experts / Transaction Managers on IT issues and

planning

Determine opportunities for improvement of current IT systems, and assess future IT needs by

consulting with people at all levels of the organization

Develop and implement the IT policy and strategic plan

Manage the IT department/section/team, and work with them to oversee user training, integrate IT

operations with business, control security aspects of the IT system and integrate or implement new

technologies.

1. Duties and Responsibilities

1.1 Planning and Reporting

1.1.1 Overall understanding of the future direction of the business by understanding the Company’s Strategic Vision, Mission and key objectives together with the individual Divisional / Departmental goals and objectives.

1.1.2 Understanding of the IT requirements for the business as a result of the above and develop an IT Strategy and Business Plan to meet those needs.

1.1.3 Ongoing liaison with both senior and line management on the needs of the Organization and the design / implementation of the appropriate IT solutions for those needs.

1.1.4 Preparation of an Annual Budget to cover both operating and capital expenditure (to include cost versus benefit analysis if required).

1.1.5 Provision of monthly reports as to progress against Business Plan / Budget and any key issues that management need to be aware of.

1.1.6 Managing the IT Vendors (Infrastructure and Application) Contract.

1.2 Management of IT Infrastructure

S.N.SASIKUMAR PRESENT R&R DETAILS

SENIOR MANAGER

S.N.Sasikumar R&R 02 December 2014 Page 2 of 4

1.2.1 Ensure that Data Center and IT Office equipment is suited for the required purpose and is available at all times.

1.2.2 Identify and recommend any hardware, including office equipment (Copiers & Telecom Devices – Mobile phones, EPBX), which may be required to meet the company needs and as provided for within the budget / Business Plan.

1.2.3 Obtain quotations from vendors in line with company policy on expenditure.

1.2.4 Evaluate vendor proposals for hardware purchases and make recommendations.

1.2.5 Oversee the Installation / configuration / maintenance of hardware.

1.2.6 Troubleshoot and resolve problems as required.

1.2.7 Maintain database of IT equipment including maintenance records.

1.2.8 IT Service Desk Management.

1.3 Software Management and Development

1.3.1 Microsoft AX

Microsoft AX – Tasks set up a Project Team to manage the AX – 3

migration, then supervise the project with the ultimate goal of a successful

set up and running of the Microsoft AX – 9 ERP.

Ensuring the smooth migration of Ax2009 to AX2012 R3 as per

organisation road map.

1.3.2 Adrenalin Payroll

1.3.2.1 Support / maintain the Adrenalin payroll system.

1.3.2.2 Ensure that data access is restricted

1.3.3 Desktop Publishing / Web Design

1.3.3.1 Support / Maintain desktop publishing (Computers and software)

1.3.3.2 Liaise with Deputy General Manager and web designers in maintaining and developing Company Web site.

1.3.4 Microsoft Office / Windows

1.3.4.1 Ensure that all users are using the same / compatible versions of Microsoft Office / Windows

1.3.4.2 Ensure all users are trained in the use of this software

1.3.4.3 Ensure that all users are using a licensed copy of this software.

1.3.4.4 Ensure that the Company retains on staff suitably trained / qualified support for Microsoft Office / Windows.

1.3.5 Other Software

1.3.5.1 Evaluate vendor proposals for software purchases and make recommendations.

S.N.SASIKUMAR PRESENT R&R DETAILS

SENIOR MANAGER

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1.3.5.2 Assist in negotiation of contractual terms and prices with software vendors.

1.3.5.3 Supervise and/or perform detailed testing and installation of new software.

1.3.5.4 Ensure all software licenses are up to date and the software applications are upgraded with the latest version.

1.4 Telephone Communications

1.4.1 Plans, manages and develops upgrades to fixed line telephone system on a company-wide basis

1.4.1.1 Management of mobile phones in line with company policy

1.4.1.2 Monitoring of costs on a monthly basis and making of recommendations as to areas of cost saving

1.4.1.3 Ensuring that any abuse of fixed or mobile phone use is addressed in the appropriate manner.

1.5 Project Management

1.5.1 The requirements of the business there will be the need to bring specialists / expertise for certain projects

1.5.1.1 Ensure that the Project is well defined with specific outcomes that match the requirements of the business

1.5.1.2 Seek suitably qualified third parties to provide expertise as required.

1.5.1.3 Evaluate their qualifications, proposals and costs

1.5.1.4 Make recommendations to management in regard to third party support. Agree outcomes and deliverables including budget and timeline.

1.5.1.5 Manage the Project

1.5.1.6 Ensure Project is successfully completed (on time / on budget)

1.6 Data Security and Protection – In progress …

1.6.1 Develop and maintain quality documentation (including disaster / recovery) for systems and programs.

1.6.2 Ensure disaster recovery is up-to-date and tested regularly.

1.6.3 Ensure daily backups are carried out for all systems and stored off-site.

1.6.4 Ensure virus control is installed and updated regularly on all systems including lap tops.

1.6.5 Ensure all staff are educated and understand the virus policies for the company.

1.6.6 Ensure access to the IDC Server room is restricted to authorized personnel only.

1.6.7 Ensure passwords are changed on regular basis.

S.N.SASIKUMAR PRESENT R&R DETAILS

SENIOR MANAGER

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1.7 Personnel Management

1.7.1 Work along with CIO and ensure department has adequate staffing to meet company needs.

1.7.2 Ensure the support team is trained in the latest computer technology.

1.7.3 Supervise technicians, support staff and other assigned personnel as needed to ensure efficient and effective operation of computer systems.

2. Personnel Development and Training

2.1.1 In conjunction with the HR and Admin Manager review training needs in relation to IT systems and design the appropriate training courses for all IT and company staff.

2.1.2 Identify specialist needs and arrange specific training as required.

3. My Personal attributes:

3.1 Honest

3.2 Reliable

3.3 Work well under pressure

3.4 Ability to work as part of a team

3.5 Good communicator