Snohomish CountyPresenter: Christine Drake

Introduction

Today’s Objectives:

Identify Goals Connect Customer

Service Strategies How to implement Achieve &

measure results

SnoGold 2010 Committee

Promote Snohomish County

Maximize Opportunities

Highlight Character Identify Solutions

Connect Strategies

Promote County Maximize

Opportunities Highlight

Character Identify

Solutions

Gold Standard Customer Service

Set the Bar!

Goal OrientedOrganic Design Leadership

DevelopmentDaily Protocol

Set the Bar High!

Goal Oriented Snohomish

County Core Values

Snohomish County Mission

Assess Community Needs

Organic Design

Literally means “systematic arrangement”

Community driven

Develop from within

“Home-Grown”

Leadership Development

Training at the Gold Standard Level

1. Blended-Learning

2. eLearning3. Self-paced4. Mentor-based

Blended Learning-Gold Standard

Integrated Formal &

Informal People Based Interactive

eLearning- Gold Standard

Time efficient Cost effective Change

behaviors Produce results

Self-Paced-Gold Standard

Learn at your pace Content focused Flexible Inspire

Mentor-Based-Gold Standard

On-the-job Instructor led Workshops

Daily Protocol

Gold Standards Team Work Accountability Mutual Respect Recognition

Conditioning Program Gold Standard’s

Goal OrientedOrganic DesignLeadership DevelopmentDaily Protocol

Implement Gold Standard Program

Starting Line: Gold mining

(research) Advisory

committee Evaluate Develop Promote

Opening Ceremonies

Implement Gold Standard

Mission of Gold Standard

Rules of Engagement

Department Goals

Department Gold Standard Challenge

You get out of it, what you put in it.

Challenge Flag Design Pass the Torch

Gold Standard Incentive Program

Evaluate impact Establish norms Celebrate

benchmarks Reward

contribution Supports vision Value-based

leadership

How Can I Make a Difference?

How can I set the Gold Standard?

Answer the “so what” factor.

Get involved Choose your

attitude Be there!

Ready…Set…Go!

Gold Standards:

Start off on the right track!

Hit the ground running

Enthusiasm

Jump In!

Gold Standards:

Jump in Full participation Encourage each

other

Be Flexible!

Gold Standards:

Accommodating Anticipate future

needs Improve agility Responsive

Be Creative!

Gold Standards:

Bring Ideas Be Proactive Take it up a

notch Stand out Value input

Be Strong!

Gold Standards:

Be dependable Be consistent Be competent Be confident

Celebrate Diversity Celebrate You!

We All Win!