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    External and Internal Audit / Assessment

    I/O View

    -Industrial Organization View

    -External factors are more important

    RBV View

    -Resource Based View-Internal factors are more important

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    External Assessment- Porters 5 Forces Model

    PotentialDevelopment of

    Substitute Products

    Bargaining Power ofSuppliers

    Potential Entry of NewCompetitors

    Bargaining Power ofConsumers

    Rivalry amongcompeting firms

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    Porters 5 Forces Model- LMH and PEST

    L M H

    P

    E

    S

    T

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    External Assessment- CPM Matrix

    Wal-Mart KMart JC Penny

    Critical

    Success

    Factors

    Weight Rating Weigh

    ted

    Score

    Rating Weigh

    ted

    Score

    Rating Weigh

    ted

    Score

    Market

    share

    0.20 4 0.80 1 0.20 2 0.40

    Price 0.30 4 1.20 2 0.60 3 0.90

    Financial

    position

    0.10 4 0.40 1 0.10 3 0.30

    Product

    quality

    0.20 2 0.40 2 0.40 4 0.80

    Consumer

    loyalty

    0.20 4 0.80 2 0.40 3 0.60

    Total 1.00

    3.60 1.70 3.00

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    External Assessment- EFE Matrix

    Key External Factors Weight Rating Weighted Score

    Opportunities

    Consumers want ease of shopping 0.08 4 0.32

    Internet shopping growing 0.10 3 0.30

    Kmart and other stores struggling 0.20 4 0.80

    Similar shopping patterns worldwide 0.05 3 0.15

    Retail sales expected to increase 0.05 3 0.15Environment conscious consumers 0.04 1 0.04

    Elderly population growing 0.04 3 0.12

    Asian market virtually untapped by retail 0.06 3 0.18

    European market untapped by retail 0.07 3 0.21

    Threats

    Regulation of Wal-Mart pharmacies 0.10 3 0.30

    Small towns do not want entry of Wal-Mart 0.02 3 0.06Bad media exposure for Kathie Lee brand 0.04 3 0.12

    Variety of competition nationally, regionally,

    and locally

    0.05 3 0.15

    Substitute products more easily because of

    intense competition

    0.10 2 0.20

    TOTAL 1.00 3.10

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    Internal Assessment

    1. Functional Areas (MKT, FIN, HR)

    2. Core Competency

    3. Value Chain Management

    4. Strategic Cost Management

    5. Financial Ratios

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    Internal Assessment- Financial Ratios

    Company Industry Sector S&P 500

    Valuation Ratios

    P/E Ratio (TTM) 28.65 26.53 28.90 24.01

    P/E High - Last 5 Yrs 59.13 54.59 48.47 45.41

    P/E Low - Last 5 Yrs 27.15 24.03 16.09 16.26

    Beta 0.80 0.86 0.96 1.00

    Price to Sales (TTM) 0.98 0.93 2.80 3.33

    Price to Book (MRQ) 5.76 4.89 3.89 4.29

    Price to Tangible Book (MRQ) 7.45 6.16 6.60 7.56

    Price to Cash Flow (TTM) 19.65 17.39 17.03 17.32

    Price to Free Cash Flow

    (TTM)59.59 54.00 33.11 28.97

    % Owned Institutions 36.40 54.34 50.48 64.19

    Dividends

    Dividend Yield 0.90 0.98 2.14 2.04

    Dividend Yield - 5 Yr Avg 0.50 0.69 1.43 1.48

    Dividend 5 Yr Growth Rate 18.36 -1.81 -0.89 6.48

    Payout Ratio (TTM) 17.71 16.24 15.54 26.78

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    Internal Assessment- IFE Matrix

    Key Internal Factors Weight Rating Weighted

    ScoreStrengths

    Customer oriented 0.250 4 1.00

    SAMS Club customers able to buy in bulk 0.100 4 0.40

    Supercenters offer one-stop shopping 0.100 4 0.40

    Satisfaction guaranteed programs promoting

    customer goodwill

    0.025 3 0.08

    Buy from local merchants when possible 0.025 3 0.08

    Stock ownership and profit sharing with

    employees

    0.025 4 0.10

    Leads industry in information technology 0.025 4 0.10

    Ongoing development of its employees 0.100 4 0.40

    Strong community involvement 0.025 3 0.08

    WeaknessesNo formal mission statement 0.012 2 0.02

    Membership only for SAMS Club 0.100 2 0.20

    Keep poor-performing employees on hand 0.100 1 0.10

    Old-fashioned store policies 0.013 2 0.03

    Few women and minorities in top management 0.100 1 0.10

    TOTAL 1.00 3.19

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    STRATEGY

    In the animal kingdom, the

    rule is, eat or be eaten;

    in the human kingdom, defineor be defined.

    - Thomas Szasz

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    STRATEGY

    Strategy is more than a science; it is the

    application of knowledge to practical life,

    the development of thought capable of

    modifying the original guiding idea in thelight of ever-changing situations; it is the

    art of acting under the pressure of the

    most difficult conditions.

    - Helmuth Von

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    STRATEGY

    The word strategy comes from the Greekword strategos, meaning literally the leader

    of the army.

    Strategy hence is the art of generalship, of

    commanding the entire war effort, deciding

    what formulations to deploy, what terrain to

    fight on, and what maneuvers to use.

    The greatest strategist was Sun-tzu; author

    of Chinese classic, The Art of War

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    STRATEGIES- 12 Moves / 4 Shakes

    Forward Integration IntegrationStrategies

    Backward Integration

    Horizontal Integration

    Market PenetrationIntensive

    StrategiesMarket DevelopmentProduct Development

    Concentric DiversificationDiversification

    StrategiesConglomerate Diversification

    Horizontal DiversificationRetrenchment

    Defensive

    StrategiesDivestiture

    Liquidation

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    TOWS Matrix (aka SWOT)Strengths Weaknesses

    1. Customer oriented

    2. SAMs Club consumers able to buy inbulk

    3. Supercenters offer one-stop shopping

    4. Satisfaction guaranteed programs

    promoting customer goodwill

    5. Buy from local merchants when possible

    6. Stock ownership and profit sharing with

    employees

    7. Leads industry in information technology

    8. Ongoing development of its employees

    9. Strong community involvement

    1. No formal mission statement

    2. Membership only for SAMS Club3. Keep poor-performing employees on

    hand

    4. Old-fashioned store policies

    5. Few women and minorities in top

    management

    Opportunities S-O Strategies W-O Strategies

    1. Consumers want ease of shopping

    2. Internet shopping growing

    3. Kmart and other stores struggling

    4. Similar shopping patterns worldwide

    5. Retail sales expected to increase

    6. Environment conscious consumers

    7. Elderly population growing

    8. Asian market virtually untapped by retail

    9. European market untapped by retail

    1. Advertise more for shopping online (S8,

    O2)

    2. Expand internationally because of similar

    shopping patterns (S3, O4, O8)

    1. Improve employment techniques to hire

    and keep the best-performing employees

    (W3, W5, O6)

    Threats S-T Strategies W-T Strategies

    1. Regulation of Wal-Mart pharmacies

    2. Small towns do not want entry of Wal-

    Mart

    3. Bad media exposure for Kathie Lee

    brand

    4. Variety of competition nationally,

    regionally, and locally

    5. Substitute products more easily because

    of intense competition

    1. Buy from local merchants to promote

    unity in the community (S5, T4)

    2. Build more Supercenters for the

    increased demand for one-stop shopping

    (S3, T4)

    1. Allow consumers to buy in smaller bulk

    without having membership to SAMS

    Club (W2, T5)

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    TOWS Matrix (aka SWOT)

    S-O Strategies W-O Strategies

    1. Advertise more for shopping

    online (S8, O2)

    2. Expand internationally

    because of similar shopping

    patterns (S3, O4, O8)

    1. Improve employment

    techniques to hire and keep

    the best-performing

    employees (W3, W5, O6)

    S-T Strategies W-T Strategies

    1. Buy from local merchants to

    promote unity in thecommunity (S5, T4)

    2. Build more Supercenters for

    the increased demand for

    one-stop shopping (S3, T4)

    1.Allow consumers to buy in

    smaller bulk without havingmembership to SAMS

    Club (W2, T5)