[Type text]

Placing

AVON

orders by

SMS

QUESTIONS

Do I have to be registered on the

Avon website to place SMS orders?

Yes, you have to register on the Avon

website to be able to place SMS

orders. Contact your Sales Leader or

Zone Manager for assistance with the

website registration.

Do I use an O or 0(zero) to start my

SMS order?

You can use an O or 0(zero) as both is

correct and will be accepted

Do I need to put a 0(zero) in front of

the Campaign number?

You can enter the Campaign number

with or without the 0(zero) in front as

both is correct and will be accepted

Will I receive a confirmation message

on a successful order?

A confirmation message will be sent

to your cellphone within a couple of

minutes, informing you that your

order was received. If you do not

receive a confirmation or error

message, please contact Call Center.

Will I receive an error message on an

incorrect order?

An error message will be sent to your

cellphone within a couple of minutes,

informing you that there is an error

on your SMS order. If you do not

receive a confirmation or error

message, please contact Call Center.

Would I be able to place a SMS order

if my cellphone number has

changed?

The ordering system will only accept

your order if it is sent from the same

number that is registered against your

account number. If your cellphone

number has changed, please contact

Call Center to change your details. If

you are not sure if your cellphone

number is registered on the system,

please contact Call Center to check

your details.

When I place an order for brochures

and use the brochure codes that start

with an ‘L’, I get an error message,

why is this?

The SMS ordering system has unique

brochure codes to use when placing

orders for brochures, these codes are

communicated to your Zone Manager

every campaign, please contact your

Sales Leader or Zone Manager to get

the correct brochure codes for SMS

ordering. The codes will be published

in the Let’s Talk shortly, please look

out for them.

Will I receive a separate order for

every SMS order I place?

SMS orders are invoiced every hour

on the hour, e.g. if you place an order

at 14:10 and another order at 14:50,

you will receive both orders on one

invoice, if you place an order at 14:10

and another order at 15:10 you will

receive two different orders.

[Type text]

Placing

AVON

orders via

GI3

QUESTIONS

What is GI3?

Global Internet 3rd

Version. Avon’s

website enables you to place orders,

down load an eBrochure, Let’s Talk,

receive online training, news, account

balance, make payments, track your

order and view online orders.

How do I create an online account?

Log onto www.avon.co.za, click on

‘REGISTER NOW’ and follow the

prompts.

How do I login to my Avon account?

Once you have registered, enter your

username and password.

Click PLACE AN ORDER, START MY

ORDER, enter product code, qty and

click continue. Follow the prompts.

I forgot my password. How can I

retrieve it?

Enter in your account number, click

“Forgot Password” on the login page.

A helpful hint will appear to remind

you of your password. If that is not

useful, you can CLICK HERE to reset

your password. Security questions

will follow.

How will I delete a product code if I

make a typing error?

Click in the box (right hand side of the

page), a tick will appear, if this is the

product code you would like to

delete, scroll to the bottom of the

page and click UPDATE ORDER.

What is an ONLINE ONLY OFFER? This is an opportunity for you to order products at a special price. This offer is only available to account holders who place their orders on line. How do I order from the Let’s Talk? Place the Let’s Talk order on the same page as you would your regular orders – simply type in the codes and qty. There is an option to page through the Let’s Talk should you not have one available. Once you click on the front page of the Let’s Talk, you can ‘page’ through it – simply click over the product you would like to order and a page with all the relevant codes will open, click and select product and then close pop-up window. You can also use the zoom function for better viewing. Once you are finished ordering from the Let’s Talk, click SEND, and then click EXIT EBROCHURE’. If you do not click SEND your order will NOT merge with original order. Where do I find my pending orders? Your pending order can be found on

your home page under the tab called :

PENDING ORDERS. Click on the

invoice number to open the order.

From here you can continue to add,

edit or delete from the order. Next

step would be to submit your

completed order.

How do I type in a temporary

address?

Once you progress towards the end of

placing your order (Step 4), click on

User type address for temporary

delivery under the DELIVERY

INFORMATION TAB, enter in

temporary address.

How do I ensure Avon receives my

order?

Click on bottom red button SUBMIT

ORDER TO AVON for your order to be

processed. A pop up message will

appear confirming your order has

been submitted to Avon. If you do not

get this message, then your order has

not been submitted successfully and

an error message will appear.

Number of customers is a compulsory

field. A confirmation of your order will

also be sent to you via e-mail.

Where do I get my order number

from?

Once your order has been submitted,

go to MY ORDERS, click on TRACK MY

ORDER. Select campaign dates, press

enter and a list relevant Avon orders

will appear with all necessary

information available.