SMS Company Overview

EmpoweringBusiness

COMPANY OVERVIEW

SMS MANAGEMENT & TECHNOLOGYEMPOWERING BUSINESS 1

Why we do what we do

To make things work

To act as the bridge between business and technology

So process doesn’t hamper progress

We collaborate We focus on the outcome

How we do it:

We make things simple but significant

For over 25 years we’ve been providing

businesses like yours with more than

just solutions.

We’ve been improving business practices,

advancing technology, strengthening

relationships, and delivering results.

We’ve been providing flexible strategies

for today and the future.

SMS MANAGEMENT & TECHNOLOGYEMPOWERING BUSINESS

Your business is our business

We like to keep things simple

That doesn’t mean that what you do is simple.

It means that things should run efficiently, smoothly, and where possible, autonomously.

We make sure we understand your problem completely in order to find the best solution for it.

We strategise, plan, and think creatively so that you can focus on what you do best.

Your business.

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Your customers are our customers

We provide solutions for now, but have the future at the forefront of our decision-making.

It all starts here.

By understanding how your customers think and behave, we can understand how best to engage with them.

From here we create a strategy specifically for you.

We also consider your staff, your practices and processes; every component that makes your business what it is.


Simplicity, powered by complexity

Preparation is progress

Thinking ahead is staying ahead,

and often the small, but significant

changes come from years of preparation.

Luckily we’ve been doing this for a long

time. Our consultants are constantly

learning, thinking, and creating.

From the conception of an idea through

to its implementation and ongoing

operation, every step has a purpose.

We work iteratively, taking steps to

implement change so that you see results

sooner rather than later. We’re constantly

learning and responding accordingly.

Put simply, we make things work for business

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Design Build Operate

SMS can help design where your organisation wants to go, and how to get you there

We leverage our technical expertise to build real solutions to your problems

We take away the challenge of managing your technology, so you can focus on your business.

• Innovation & Strategy

• Streamlining Business

• Customer Experience

• Project Delivery

• Mobility Solutions

• Digital Enablement

• Digital Agility

• Technology Partner Solutions

• Cloud Computing

• ICT as a Service

• Managed Services Advisory

• Strategic Advisory Services

• Business Transformation

• Business Analysis

• Organisational Design

• Social Media Strategy

• Big Data Strategy

• Information Architecture

• Governance, Risk, and

Compliance

• Agile Design

• Application Development

• Cloud Migration

• Systems Integration

• Organisational Change

• Customer Insights and Analytics

• Customer Relationship

Management

• Centres of Excellence

• Enterprise Program Management

• Data Centre

• Infrastructure Management

• Applications Support

• Network Communications

• Support & Service Desk

• Recruitment Solutions


What we do

Ensuring you can take things to market quickly, easily and smartlyBy building solid foundations, by providing considered reasoning,

and by planning for agile growth.

Did you know?

40% of organisations cite ‘complexity’ as their greatest hurdle.

This issue ranks higher than organisational structure when it comes to

improving customer experience.

In addition, 93% of CEOs say their organisation’s strategy is dependent

on innovation for its long-term success.

Innovation & Strategy

How do we help you innovate?Systems ThinkingFixing the cause, not the symptoms.

The LensA purpose built tool that provides a 360-degree view of

your organisation.

Solutions for today... and tomorrow

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Helping you to engage with staff and customers meaningfullyBecause when there are more mobile devices than people in this world, it’s important

that we use them to simplify our lives, not complicate them. And to ensure that whilst we

have efficient on-the-go systems, we’re still capable of building genuine relationships.

Did you know?

General web traffic is increasing on mobile devices, as more people use them to do

business than ever before.

By 2015, 37% of the workforce will be mobile, and there will be 50 billion mobile devices by 2020.

Yet 84% of customers have experienced problems when purchasing through a mobile device.

How do we keep things moving?Enterprise Mobility StrategyEnsuring your overall business strategy addresses the importance of mobile services.

Mobile Workforce EnablementAllowing staff to access information when and where they need it.

Enterprise and Customer AppsThe only limit when it comes to apps, is imagination.

Putting customers at the forefront of your businessBecause, without the customer there is no business. That’s why we look to them when

designing solutions.

Did you know?Poor customer experience costs businesses US $83 billion per year.

86% of customers would pay more for a good experience.

And 89% of customers will leave you for a competitor after a poor experience.

How do we help you satisfy your customers?Customer InsightsTools that give you genuine insights into your customers wants and needs.

Customer Centric TransformationA restructuring technique to make sure your customers come first.

Customer Experience ImprovementEnsure your customers are saying all the right things about your business.

Customer Experience

Mobile Solutions


Making your business run more efficiently through outsourcingBy utilising an effective managed service provider, like us, to provide certainty around your

infrastructure and IT processes. We aim for cost reduction and cost predictability, agility and

the ability to uptake new technologies.

Did you know?

56% of businesses thinking about manage services are looking to reduce costs.

52% are looking to improve staff efficiency.

How do we help you become more efficient?Cloud ComputingWhere all of your information can sit together, coherently.

Infrastructure ManagementManaging data centres, networks and infrastructure that support your cloud system.

Support ServicesWe are your Helpdesk. Whatever you need.

Advisory ServicesSometimes it’s about knowing where to start and where to go next.

Managed Services

Allowing you to plan and respond to digital trendsBecause, let’s face it, our world is a digital one. So, we look for ways to cleverly integrate

your business into the technology landscape.

Did you know?

70% of organisations are investing in cloud-computing solutions.

Industry focused, public cloud services platforms will increase by 1000% by 2016.

And there will be an 80% increase in unstructured data in the next five years.

Digital Enablement

How do we keep you competitive?Social Media and CollaborationCreate a customer centric system that encourages collaboration and community.

Digital Agility An end-to-end innovation focused framework to improve agility and speed to market.

Digital GovernmentIncreasing government efficiency through citizen-centered information and services.

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How do we help with implementation?Agile DeliveryProcess is important, but it is superseded by outcome.

Enterprise Control RoomA tool to give staff and stakeholders a 360-degree view of your business.

Change ManagementChange can be difficult. Take your staff on the journey with you so they’re

as prepared as you are.

A support system that you can rely onBecause projects need frameworks, direction and support to succeed. And that’s what

we provide.

Did you know?

Inadequate project planning constitutes 30% of project failures.

And poorly defined goals and objectives constitutes 12%.

But using established project management approaches can increase success as measured

by a project’s key performance indicators of quality, scope, schedule, budgets and benefits.

Project Implementation

Creating more for your business with less expenditureBecause we believe that efficiency and effectiveness go hand in hand.

Did you know?

70% of CEOs are looking to reduce costs.

Nearly 50% of CEOs see improving operational effectiveness as a worthwhile investment.

And 31% of CEOs are looking to outsource roles and responsibilities.

How do we help you excel?Cloud ComputingEconomies of scale for the digital components of your business.

Business Process ImprovementGain momentum by making your systems and processes more efficient.

ICTLet us worry about your IT so that you to focus on your business.

Streamlining Business


A history of delivering outcomes

Accessing vital information on the goThe Queensland Police Service needed help gathering

information on the go.

We developed an application that allowed offices to search for

information by car, name, or license number. The app flags crucial

information and creates on the spot reports for officers in order

for them to assess any potential threats.

This new and unique technology reduces officer’s admin time

on the road, allows for on-the-go information capturing, increases

accuracy, and keeps our police safe.

A brief overview of the results we’ve achieved for our clients:

Queensland Police Service

National Logistics Company

A birds eye view of their largest

initiative everOur client announced a $2 billion, 5-year program, with focuses

spanning from customer and digital to sustainability.

We created ‘The Control Room’ using The Lens, a purpose

built tool that provided a 360-degree view of the organisation.

This state of the art program delivery centre offered the client a

bird’s eye view of the task at hand.

It allowed for goals, strategies, and projects to be visualized

which in turn allowed them to see previously invisible data

and uncover valuable insights. As a result stakeholders

better understood the program and decision-making

improved dramatically.

Coates Hire

Going paperless and streamlining processesCoates Hire was losing time and money

on administration tasks.

We created a paperless stocktake

application which allowed tracking of all

stock, giving staff the time they needed to

focus on their customers.

The application was installed on 440

devices and reduced the time taken on

stock take from two days to three hours,

a 1600% improvement. The error rate also

dropped from 30% to 1.5%.

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Our next success story is yours

Going digital with an appThe Adelaide Advertiser and News

Ltd. felt the push to join the online

market in the Real Estate space.

We created two front-end web

applications; one for the public to

search for properties and the other

for agents to upload listings.

There was a direct correlation

between the app and properties sold.

Department of Industry

Adelaide Advertiser

Understanding the customer

The Department of Industry (DoI) needed

clearer insight into the mind of their customers

in order to make things work for them.

We created 40 customer experience maps

for The DoI’s new Australia Apprenticeship Scheme.

We thought like a DoI customer and could

therefore objectively identify problem areas.

Key insights into customer thinking gave

way to recommendations for a practical,

results driven reform model.

Effective management of a large projectMedicare Defense needed a simple program to manage the health

needs of their 80,000 defense personnel across 54 locations.

We set up a Project Management Office, which included program

management and scheduling, organisational change, communications,

and project management to determine the program’s readiness and flag

any functionality problems.

In light of our recommendations, 5,000 medical specialists, allied health

professionals, and hospitals were brought in. New fees and invoicing

arrangements were established, as was a dedicated Call Centre.

Medicare Defense


We partner with the world’s best

Great business strategies and solutions revolve around great technology.

Through our partnerships with the

world’s leading technology providers we

can deliver you unprecedented solutions

that deliver real results.

Delivering you innovative solutions

MELBOURNE

ADELAIDE

CANBERRA

SYDNEY

BRISBANE

SINGAPORE

VIETNAM

HONG KONG

PERTH

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MELBOURNE

ADELAIDE

CANBERRA

SYDNEY

BRISBANE

SINGAPORE

VIETNAM

HONG KONG

PERTH

Where we operate We work with organisations across Australia and the Asia Pacific, across a range of industry sectors

We work in partnership with industry

experts, government bodies and trade

associations to gain the widest possible

market and industry view, leveraging

this and the thought leadership of our

consultants to empower your business.

Industry Sectors include:

Financial services

ICT

State and Federal Government

Defence and National Security

Health

Utilities

Mining, Resources and Infrastructure

Gaming

Transport

Fast Moving Consumer Goods

smsmt.com

Adelaide

Level 29

Westpac House

91 King William Street

Adelaide SA 5000

P. +61 8 7123 3100

Melbourne (Head Office)

Level 41

140 William Street

Melbourne VIC 3000

P. 1300 842 767

Intl. +61 3 9674 3333

Hong Kong

Suite 1003

100 Queens Road

Central Hong Kong

P. +852 3441 2500

Brisbane

Level 18

175 Eagle Street

Brisbane QLD 4000

P. +61 7 3215 7200

Perth

1 Howard Street

Perth WA 6000

P. +61 8 9322 2808

Singapore

Level 24

1 Raffles Place

Singapore 048616

P. +65 6408 0642

Intl. +65 6408 0600

Canberra

Ground Floor

8 Brindabella Circuit

Canberra Airport ACT 2609

P. +61 2 6279 7100

Sydney

Level 26

20 Bond Street

Sydney NSW 2000

P. +61 2 9259 8888

Managed Services

320 Harris Street

Pyrmont NSW 2009

P. +61 2 9818 0800

Vietnam

Central Office

Level 12A

72 Le Thanh Ton Street

District 1 Ho Chi Minh City Vietnam

P. +84 8 3990 3848

Delivery Centre

Level 2

TMA Tower

Quang Trung Software City,

Tan Chanh Hiep Ward

District 12 Ho Chi Minh City Vietnam

P. +84 8 3990 3848

AU AU

AU AU

AU AU

HK

VN

SG

Documents

SMS Company Overview