SMG Jacksonville response

1) Ti tl e Pa g e

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Request for Proposals: FACILITIES MANAGEMENT SERVICES EverBank Field, Jacksonville Veterans Memorial Arena, Baseball Grounds of Jacksonville, Times-Union Center for Performing Arts, Equestrian Center and Prime Osborn Convention Center, Ritz Theatre and Museum RFP NO. P-08-12

SMG 300 Conshohocken State Road West Conshohocken, PA 19428 610-729-7900

May 16, 2012

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P ro posal to prov i de fac i l it i es m a na g e m e nt se r v ices to : Eve r Ba nk F i e l d , Ja c kso nvi l l e Vete ra ns Me m o ri al A re n a, Base bal l G ro und s of Ja c kso nv il le, Tim es-U ni o n Ce nte r fo r Pe r fo rmi ng Ar ts, Equ est ri an Ce nte r, P ri m e O s b o r n Co nve nt io n Ce nte r a nd R i tz Thea t re a nd M use um

2 ) Ta bl e of Conte nts

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Table of Contents(3) Cover Letter ............................................................................5 Reference Letters .........................................................................9 (4) Required Forms .....................................................................113 (5) Confirmation of Minimum Requirements ...........................129 (6) Statement of Qualifications ................................................135 (7) Pricing Proposal .....................................................................373

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(3) Cover Letter

3) Cover Lette r

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Ms. Alex Baker Professional Services Specialist City of Jacksonville Procurement Division 214 N. Hogan Street, Suite 800 Jacksonville, FL 32202 May 16, 2012 Dear Ms. Baker: It is with great enthusiasm that SMG offers our response to the request for proposal, number P-08-12, for managing: EverBank Field The Jacksonville Veterans Memorial Arena The Baseball Grounds of Jacksonville The Times-Union Center for the Performing Arts The Ritz Theatre and LaVilla Museum The Prime Osborn Convention Center The Jacksonville Equestrian Center

Having first been selected through a competitive bid process, SMG has had the honor of partnering with the City of Jacksonville to operate many of these facilities, helping to grow Jacksonvilles sports, entertainment and convention offerings to the robust event calendar that residents and visitors enjoy today. At the same time, SMG has taken great pride in managing Jacksonvilles world-class facilities while protecting the taxpayers investment in these significant city assets.

Downtown FocusUnder the leadership of Mayor Brown, there is a focused effort underway to reinvigorate downtown thus creating a groundswell of advocacy for revitalizing Downtown Jacksonville. As six of the seven facilities in the RFP are in downtown, SMG looks forward to using its experience in communities around the world to help make downtown a serious and sought-after destination for meetings/conventions, sports and entertainment. We create hip, urban gathering spots like Champions Square to enhance downtown development. With the addition of the Ritz Theatre and LaVilla Museum to this RFP we also see great opportunity for the City. This historic and cultural landmark has tremendous potential, and SMG is prepared to take its experience managing historical theaters such as the Landmark Theatre in Richmond, VA and the Saenger Theatre in Pensacola, FL, and use it to assist the Ritz Theatre and LaVilla Museum in growing as a cultural gem for the community.

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3) Cover Lette r

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Proven Results...Predicted SuccessAs a steward of assets and finances on behalf of the City, SMG takes its responsibility to fiscally manage budgets and revenue streams very seriously.

Subsidy ReductionCase in point, since 2009, there has been an upward trend of increased revenues, resulting in a direct decrease in the facilities subsidy that has been supported by the Citys annual budget. Even in the face of a global recession, SMG has maximized the use of city owned facilities. From 2009 through the current fiscal year, SMG projects that it will have reduced the Citys subsidy by more than $1 million, and those savings are expected to reach $2.4 million in fiscal year 2013. By using its international network SMG has been able to schedule larger shows and sporting events, while at the same time the local management team and staff has identified and implemented effective and efficient operational cost-saving measures.

Revenue GrowthSMG has also focused intently on growing and enhancing revenue opportunities for the City. For example, through its networks and relationships, SMGs corporate booking team has been directly responsible for bringing 18 shows to the arena and 33 events to the Times-Union Center for the Performing Arts during the last three years, generating approximately $2.5 million in profits for the City. As a result of these efforts, the arena ranked 18th in the nation in tickets sales for the first quarter of 2012 by Pollstar. Our new ticketing agreement with Ticketmaster created a new revenue stream for the City that is currently generating more than $1.2 million annually. SAVOR, SMGs wholly-owned food and beverage company, has drastically improved the food and beverage landscape at Jacksonville Veterans Memorial Arena, Prime F. Osborn Convention Center and Times-Union Center for the Performing Arts. During the last three years, this new agreement has brought an additional financial return to the City of approximately $635,000 in revenue versus the previous contract and provider. SMG has been able to customize and support sponsorship and suite/club sales at Jacksonville Veterans Memorial Arena. Long-term sponsors include EverBank, Trugreen, Coca-Cola and Champion Brand Distributors for example. Since opening the Jacksonville Veterans Memorial Arena in 2003, SMG has produced a 91 percent overall suite renewal rate and has demonstrated a 15 percent increase in suite/club renewal revenue from $1.45 million in 2010 to $1.67 in 2011. With a focus on convention center booking, SMG initiated and formed the Jacksonville Convention Center Alliance with Visit Jacksonville and the hotel community to enhance the collective efforts in bringing events to the Convention Center and hotels countywide. The result has been an increase in the Countys bed-tax collections. One example of this collaborative effort brought the American Academy of Professional Coders to Jacksonville, representing 1,000 attendees, 5,200 room nights and an estimated economic impact of more than $2.6 million.

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3) Cover Lette r

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Community InvolvementSMG Jacksonville takes seriously the role it plays for the City of Jacksonville, never wavering in its commitment to provide the best services possible in the most effective and efficient manner. In addition to always performing in the best interest of the taxpayer, SMG Jacksonville also is dedicated to the Jacksonville community as a whole. SMG Jacksonville team members call the First Coast home, they volunteer in the community, their children attend schools here and, as a company, SMG wants to play a role in enhancing the quality of life for all in Jacksonville.

Company Global ProfileSMG Worldwide and its vast network of services and resources is headquartered are at 300 Conshohocken State Road, West Conshohocken, PA 19428, Phone number (610) 729-7900, Federal employer ID number 23-2511871. As an international company operating more than 225 venues in the United States and 11 other countries, you wont find the credentials of SMG in any other management firm. SMG facilities host the worlds high profile events from Super Bowls and NCAA playoffs to mega concerts and conventions; they all play in SMG worldwide facilities. Our team of corporate personnel provides the SMG-Jacksonville team with unparalleled knowledge and assistance. SMGs Live Entertainment Department is in daily contact with myriad artist managers, agents, national and local concert promoters, simply put, the decision-makers when it comes to which facilities get shows. This focus on, and direct connection to, the live entertainment industry has allowed for many events to play in our Jacksonville facilities, which, without SMGs direct influence, wouldnt have occurred.

Company Local ProfileOur SMG-Jacksonville team, headquartered at the Jacksonville Veterans Memorial Arena, is a relied-upon City partner. Headed by Larry Wilson since early 2010, this team has more than 100 combined years of experience and provides the Jacksonville facilities with superior service and performance every day. The Jacksonville team is comprised of 125 full-time employees, with one mission in mind: to share in and fulfill your vision for the Jacksonville facilities. Going forward, these local SMG resources will be supported directly by Doug Thornton, SMGs senior vice president for stadiums and arenas, who is based in New Orleans. Mr. Thornton will assist and direct the local staff to ensure the team goes beyond providing quality facilities management services. In addition, drawing on his many years working with state and local officials in New Orleans and Louisiana, Mr. Thornton will serve as an additional corporate resource for elected and appointed officials in Jacksonville. We have also enlisted the services of Michael Munz and the Dalton Agency to assist SMG in identifying opportunities for additional community engagement and outreach and enhanced local marketing and promotional efforts.

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3) Cover Lette r

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SMG Has a Plan for the FutureWhile the RFP process allows us to highlight past successes, our focus is on the future. SMG is finding innovative ways to develop self-sustaining budgets for Jacksonvilles facilities. A more detailed outline of these, and other, efforts are listed in the body of the response. A few highlights include: Increase live entertainment bookings and sporting event opportunities Use of smartphone, wireless and digital technology to improve revenue opportunities and fan experience Increase convenience of concessions service delivery through use of in-seat wait service Creating VIP premium parking and pre-paid parking sales opportunities Increasing sponsorship and advertising revenues Developing diverse, niche events

We are committed to elevating Jacksonvilles sports and entertainment offerings, attracting new events with worldwide recognition and following, and making Downtown Jacksonville the center for sports and entertainment in the Southeast. In this response you will find a series of initiatives that target reaching these goals and take into account the need to be financially supportive during the Citys difficult economic times. We have offered an aggressive financial proposal that we think the City will find attractive, and are prepared to use our experience and resources to support other City-backed initiatives for downtown development such as the concept of developing a new riverfront convention facility as envisioned by the Jacksonville Civic Council Northbank Redevelopment Task Force.

Authorized RepresentativeSMG has designated Larry Wilson, general manager for SMG Jacksonville, as our representative contact for all issues or questions regarding our submission. Mr. Wilson can be reached at Jacksonville Veterans Memorial Arena 300 A. Philip Randolph Boulevard Jacksonville, FL, 32202 (904) 630-0335 [email protected] He will be the Citys point of contact for all matters relating to SMG and our bid to continue management of the Jacksonville facilities. Other corporate and local resources are available at the Citys request.

AcknowledgementsThis proposal has been developed based on the terms set forth in the RFP issued by the City of Jacksonville and all amendments thereto posted on Citys website as of the date of the response. We are confident that the City will find that our successes of the past, coupled with our plans for the future, will reaffirm our partnership and serve as the best way to move Jacksonvilles sports, entertainment and convention facilities toward even higher heights. SMG is excited and energized by what the future holds for Jacksonville. We sincerely hope that we have earned your trust to be a part of that future. Thank you for the opportunity to submit this proposal and to continue to expand the partnership between the City of Jacksonville, the community and SMG. You can expect the continued support and engagement of myself and other SMG senior corporate leaders as we work together for a great future for the city and your facilities. Sincerely, Wes Westley President & CEOP ro posal to prov i de fac i l it i es m a na g e m e nt se r v ices to : Eve r Ba nk F i e l d , Ja c kso nvi l l e Vete ra ns Me m o ri al A re n a, Base bal l G ro und s of Ja c kso nv il le, Tim es-U ni o n Ce nte r fo r Pe r fo rmi ng Ar ts, Equ est ri an Ce nte r, P ri m e O s b o r n Co nve nt io n Ce nte r a nd R i tz Thea t re a nd M use um

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(4) Required Forms

4 ) Requ i red Fo r m s

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ATTACHMENT A RESPONSE FORMAT To maintain comparability and facilitate the evaluation process, Responses shall be organized in the manner set forth below. Tab delineations for each of the seven sections would be helpful. 1) Title Page: Include RFP Title, RFP Number, Managers full name, address, phone number. 2) Table of Contents: Include a clear identification of the material by section and by page number. 3) Cover Letter: Include the following: Date of Letter. RFP Title and Number Managers full corporate name, address and phone number. Managers Federal Employer ID Number. Brief Company Profile. Include statements of (i) whether the firm is local, regional, national, or international, (ii) the location of the headquarters office, (iii) the location of the local office from which most of the Services will be done, (iv) the number of partners, Managers, supervisors, and other professional staff expected to be employed at the local offices, and (iv) the range of activities to be performed by the local office. Names of the persons who will be authorized to make representations for the Manager, their titles, addresses (including email address) and telephone numbers. Acknowledgement that (i) the Response is based on the terms set forth in the RFP and all amendments thereto posted on Citys website as of the date of the Response, and (ii) the Manager will be responsible for monitoring Citys website for subsequent amendments and for either maintaining, amending or withdrawing the Response prior to the Response Due Date based on those subsequent amendments. Signature of Authorized Representative. 4) Required Forms. Attach all forms identified in Section 1, including but not limited to Attachment B and any information set forth in Attachment C, each signed by an authorized representative. Examples of the forms that may be required include: 5) Confirmation of Minimum Requirements. Responses will ONLY be accepted from companies meeting the minimum requirements in Section 1.2 of the RFP. Manager must confirm and describe how they meet the minimum requirements. Managers are required to provide business references in writing indicating the engagement of the Manager at such facility that meets the minimum requirements in Section 1.2 above. 6) Statement of Qualifications. This portion of the Response will be used to provide information the City needs to evaluate how well the Manager meets the criteria listed in Attachment C Evaluation Criteria. Failure to provide adequate information on any criterion will result in lower scores and could result in rejection of the Response as non-responsive. Please divide this portion of the Response into ten subsections (one subsection for each of the listed criteria). 7) Pricing Proposal. Proposers shall submit pricing proposals to City in such format as would be compliant with the requirements of the IRS, including but not limited to, the pricing comply with all requirements for a qualified management contract pursuant to Internal Revenue Service Revenue Procedure 97-13 for a 10 year term management agreement. Proposers pricing proposal may also be subject to review and approval from the Citys bond counsel. [End of Attachment A]P ro posal to prov i de fac i l it i es m a na g e m e nt se r v ices to : Eve r Ba nk F i e l d , Ja c kso nvi l l e Vete ra ns Me m o ri al A re n a, Base bal l G ro und s of Ja c kso nv il le, Tim es-U ni o n Ce nte r fo r Pe r fo rmi ng Ar ts, Equ est ri an Ce nte r, P ri m e O s b o r n Co nve nt io n Ce nte r a nd R i tz Thea t re a nd M use um -41-

Conflict of Interest Certificate.

RFP No. P-08-12

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Attachment B CONFLICT OF INTEREST CERTIFICATE RFP No. P-08-12 _____________________ Proposalder must execute either Section I or Section II hereunder relative to Florida Statute 112.313(12). Failure to execute the applicable Section may result in rejection of this proposal proposal. SECTION I I hereby certify that no official or employee of the City or independent agency requiring the goods or services described in these specifications has a material financial interest in this company. SMG _________________________________ _________________________________ Signature Company NameJohn F. Burns _________________________________ Name of Official (Type or Print) 300 Conshohocken State Road _________________________________ Business Address West Conshohocken, PA 19428 __________________________________ City, State, Zip Code

SECTION II I hereby certify that the following named City official(s) and employee(s) having material financial interest(s) (in excess of 5%) in this company have filed Conflict of Interest Statements with the Supervisor of Elections, 105 East Monroe Street, Jacksonville, Duval County Florida, prior to proposal opening. Name N/A _____________________________ ______________________________ _________________________________ Signature _________________________________ Name of Official (Type or Print) Title or Position Date of Filing ______________________________ ____________ ______________________________ ____________

_________________________________ Company Name _________________________________ Business Address __________________________________ City, State, Zip Code

PUBLIC OFFICIAL DISCLOSURE Section 126.112 of the Purchasing Code requires that a public official who has a financial interest in a proposal or contract make a disclosure at the time the proposal or contract is submitted or at the time that the official acquires a financial interest in the proposal or contract. Please provide disclosure, if applicable, as follows:N/A Public Official __________________________________________

Position Held: ____________________________________________-42RFP No. P-08-12P ro posal to prov i de fac i l it i es m a na g e m e nt se r v ices to : Eve r Ba nk F i e l d , Ja c kso nvi l l e Vete ra ns Me m o ri al A re n a, Base bal l G ro und s of Ja c kso nv il le, Tim es-U ni o n Ce nte r fo r Pe r fo rmi ng Ar ts, Equ est ri an Ce nte r, P ri m e O s b o r n Co nve nt io n Ce nte r a nd R i tz Thea t re a nd M use um

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4 ) Requ i red Fo r m sPROCUREMENT DIVISION

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Addendum Number: Proposal Number: Title of RFP: Due Date and Time:

One (1) P-08-12 Facilities Management Services Friday, Wednesday, April 18, 2012, 2:00 p.m.

This addendum is issued for the information of proposers on the above titled project. This addendum will take precedent over the original RFP should there be any discrepancies noted.

The following change has been made to the above referenced Request for Proposal: Attached is information regarding a 25% JSEB Participation goal assessed to the above referenced RFP which was inadvertently omitted. See Section 4.8 of the RFP. Alex Baker, Specialist Professional Services Gregory Pease, Chief Procurement Division

Date: March 22, 2012

ACKNOWLEDGE RECEIPT BY RETURN OF SIGNED COPY WITH PROPOSAL.

_______________________________________ Proposers Signature

Executive Vice President and CFO ________________________________________Title

SMG ________________________________________Company Name Date

5/9/2012 _______________________________________

214 N. Hogan Street, Suite 105

Jacksonville, FL 32202 Phone: 904.255.8830 www.coj.net

Fax: 904.255.8837

2012


4 ) Requ i red Fo r m sPRO CURE M EN TDI VISIO N

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Two (2) P-08-12 Facilities Management Services Wednesday, April 18, 2012, 2:00 p.m.

This addendum is issued for the information of proposers on the above titled project.

This addendum will take precedent over the original R F P should there be any discrepancies noted.

The following change has been made to the above referenced Request for Proposal: The Equal Business Opportunity Program Participation Percentage Plan for Jacksonville Small and Emerging Business forms contained in Addendum #1 is NOT required to be submitted with the response to this RFP. position that the selected Facilities Management Services Manager/Consultant shall be required to utilize JSEB participation to meet the 25% goal assessed this RFP as part of the Scope of Work in the procurement of goods and services for the Facilities. Alex Baker, Specialist Professional Services Gregory Pease, Chief Procurement Division



_______________________________________ Signature

Executive Vice President and CFO ________________________________________ Title SMG ________________________________________ Company Name 5/9/2012 _______________________________________ DateP ro posal to prov i de fac i l it i es m a na g e m e nt se r v ices to : Eve r Ba nk F i e l d , Ja c kso nvi l l e Vete ra ns Me m o ri al A re n a, Base bal l G ro und s of Ja c kso nv il le, Tim es-U ni o n Ce nte r fo r Pe r fo rmi ng Ar ts, Equ est ri an Ce nte r, P ri m e O s b o r n Co nve nt io n Ce nte r a nd R i tz Thea t re a nd M use um

214 N. Hogan Street, Suite 105 2012


Fax: 904.255.8837

PROCUREMENTDIVISION


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Three (3) P-08-12 Facilities Management Services Wednesday, April 18, 2012, 2:00 p.m.


See attached information regarding Tours of the Facilities for the above referenced Request for Proposal(s).

Alex Baker, Specialist Professional Services Gregory Pease, Chief Procurement Division


ACKNOWLEDGE RECEIPT BY RETURN OF SIGNED COPY WITH PROPOSAL. _______________________________________ Proposers SignatureExecutive Vice President and CFO ________________________________________ Title SMG ________________________________________ Company Name 5/9/2012 _______________________________________ Date

214 N. Hogan Street, Suite 105 2012



Fax: 904.255.8837


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Four (4) P-08-12 Facilities Management Services Wednesday, April 18, 2012, 2:00 p.m.


The attached information includes questions and answers received regarding the above referenced Request for Proposal (RFP). The answers to these questions will be issued in multiple addenda as the responses become available.





Executive Vice President and CFO ________________________________________ Title SMG ________________________________________ Company Name 5/9/2012 _______________________________________ Date

2012



Jacksonville, FL 32202

Phone: 904.255.8830

Fax: 904.255.8837

PROCUREMENT DIVISION


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Five (5) P-08-12 Facilities Management Services Wednesday, April 18, 2012, 2:00 p.m.


The attached information includes additional answers to questions received and issued in Addendum #4 regarding the above referenced Request for Proposal (RFP). As forementioned, the answers to those questions will be issued in multiple addenda as the responses become available.


Date: April 4, 2012



Executive Vice President and CFO ________________________________________ Title SMG ________________________________________ Company Name 5/9/2012 _______________________________________ Date



Fax: 904.255.8837

2012



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Six (6) P-08-12 Facilities Management Services Wednesday, April 18, 2012, 2:00 p.m. EDT


The deadline for all questions/inquiries regarding the above referenced Request for Proposal(s) is Thursday, April 12, 2012, no later than 4:00 P.M. EDT.


Date: April 10, 2012


_______________________________________ Proposers Signature ________________________________________ Title ________________________________________ Company Name _______________________________________ Date

Executive Vice President and CFO SMG

5/9/2012



Fax: 904.255.8837

2012




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Seven (7) P-08-12 Facilities Management Services Wednesday, May 9, 2012, 2:00 p.m. EDT (changed, see below)


The Due Date for proposals for the above referenced RFP has been changed from Wednesday, April 18, 2012, and extended to Wednesday, May 9, 2012, no later than 2:00 P.M. EDT.

Alex Baker, Specialist Professional Services Gregory Pease, Chief Procurement Division Date: April 13, 2012 ACKNOWLEDGE RECEIPT BY RETURN OF SIGNED COPY WITH PROPOSAL.



________________________________________ Title

________________________________________ Company Name Date

5/9/2012 _______________________________________

214 N. Hogan Street, Suite 105 | Jacksonville, FL 32202 | Phone: 904.255.8830 | Fax: 904.255.8837 | www.coj.net

2012



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Eight (8) P-08-12 Facilities Management Services Wednesday, May 9, 2012, 2:00 p.m.


The attached information includes all of the questions received regarding the above referenced Request for Proposal (RFP) during the Question and Answer period as amended. Certain answers were previously provided in prior Addenda as noted below, and certain answers are provided in the attached. Please be advised that addenda will be prepared and issued for those remaining questions as additional responses become available.




_______________________________________ Proposers Signature ________________________________________ Title

Executive Vice President and CFO

SMG ________________________________________ Company Name 5/9/2012 _______________________________________ Date



Fax: 904.255.8837

2012




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Nine (9) P-08-12 Facilities Management Services Wednesday, May 9, 2012, 2:00 p.m.


The attached information sets forth unanswered questions received regarding the above referenced Request for Proposal (RFP) during the Question and Answer period as amended. Certain answers are provided in the attached. Please be advised that addenda will be prepared and issued for those remaining questions as additional responses become available.




_______________________________________ Proposers Signature ________________________________________ Title


SMG ________________________________________ Company Name 5/9/2012 _______________________________________ Date



Fax: 904.255.8837

2012


4 ) Requ i red Fo r m sP R O C U R E M E N T D I V I S I O N

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Ten (10) P-08-12 Facilities Management Services Wednesday, May 9, 2012, 2:00 p.m.



Alex Baker, Specialist Professional Services Gregory Pease, Chief Procurement Division Date: April 27, 2012 ACKNOWLEDGE RECEIPT BY RETURN OF SIGNED COPY WITH PROPOSAL.



________________________________________ Title Company Name

SMG ________________________________________ 5/9/2012 _______________________________________Date

214 N. Hogan Street, Suite 105 | Jacksonville, FL 32202 | Phone: 904.255.8830 | Fax: 904.255.8837 | www.coj.net2012



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Eleven (11) P-08-12 Facilities Management Services Wednesday, May 9, 2012, 2:00 p.m.




Date: May 2, 2012




________________________________________ Title

________________________________________ Company Name _______________________________________ Date

5/9/2012


2012



Fax: 904.255.8837


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Twelve (12) P-08-12 Facilities Management Services Wednesday, May 16, 2012, 2:00 p.m. EDT (changed, see below)


The Due Date for proposals for the above referenced RFP has been changed from Wednesday, May 9, 2012, and extended to Wednesday, May 16, 2012, no later than 2:00 P.M. EDT.


Date: May 3, 2012




________________________________________ Title Company Name Date

SMG ________________________________________ 5/9/2012 _______________________________________



Fax: 904.255.8837

2012


4 ) Requ i red Fo r m sPROCUREMENTDIVISION

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Thirteen (13) P-08-12 Facilities Management Services Wednesday, May 16, 2012, 2:00 p.m.


Please see attached regarding modifications to the RFP.


Date: May 9, 2012




________________________________________ Title Company Name Date

SMG ________________________________________ 5/9/2012 _______________________________________



Fax: 904.255.8837

2012


(5) Confirmation of Minimum Requirements

5) Confi rm a ti on of M i n i m u m Requ i rem e nts

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QUESTION #5: CONFIRMATION OF MINIMUM REQUIREMENTS. Responses will ONLY be accepted from companies meeting the minimum requirements in Section 1.2 of the RFP. Manager must confirm and describe how they meet the minimum requirements. Managers are required to provide business references in writing indicating the engagement of the Manager at such facility that meets the minimum requirements in Section 1.2 above. a) Is a nationally recognized facility management company managing publicly or privately-owned public assembly facilities; AND b) Has successfully managed at least: One (1) professional football stadium facility in the past three (3) years or has managed an equivalent professional sports facility outside the United States seating in excess of 50,000 persons with significant premium areas such as suites and clubs (the International Sports Facility) in the past three (3) years. One (1) professional basketball / all-purpose arena with seating capacity of at least 10,000 persons in the past five (5) years OR one (1) professional baseball stadium facility within the past five (5) years; and, One (1) performing arts OR one (1) convention center (of comparable size to the Times-Union, Ritz Theatre, and Prime Osborn facilities, respectively), within the past five (5) years.

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Question...5) Confirmation of Minimum Requirementsa) Is a nationally recognized facility management company managing publicly or privately-owned public assembly facilities.

Answer...5) a) SMG is the worlds largest public facility management company, operating 225 facilities (77 arenas, 68 convention centers, 54 theaters, 9 stadiums, 17 specific-use) in 11 countries around the world. SMG facilities account for 1.75M entertainment seats and more than 14M square feet of exhibition space. As the recognized global industry leader, SMG provides construction and design consulting, pre-opening services, venue management, sales, marketing, event booking, and programming. SMG also offers food and beverage operations through an in house catering company, SAVOR, currently servicing more than 100 accounts worldwide. In the past four years alone, SMG-managed buildings, including the Jacksonville Veterans Memorial Arena and the Prime Osborn Convention Center, have won 168 Prime Site Awards. SMG-managed facilities consistently rank among the most successful entertainment venues in the world. As evidenced by rankings in Pollstar magazine, in the first quarter of 2012 alone, 10 of the top 50 arenas in the world are SMG-managed. The Jacksonville Veterans Memorial Arena ranks #42 in the world and #18 in the US as of the first quarter, 2012.Prime Site Awards are given to the top convention, exposition, exhibition centers and arenas throughout North America and the Caribbean based on venue quality, features and services.

Every year, SMG venues consistently win more Prime Site Awards than those of any other single facility management company, another piece of evidence indicating the professionalism, experience and effectiveness of this firm.Cover Story, Facilities Media Group

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Question...5) Confirmation of Minimum Requirementsb) Has successfully managed at least: One (1) professional football stadium facility in the past three (3) years; and, One (1) professional basketball / allpurpose arena with seating capacity of at least 10,000 persons in the past five (5) years OR one (1) professional baseball stadium facility within the past five (5) years; AND

Answer...5) b) SMG manages not only one but five NFL stadiums, and one MLB stadium.

We manage 45 arenas with a seating capacity of 10,000 seats or more. Of those 45 arenas, 5 host an NBA/NHL team.

A PARTIAL LISTING OF... SMG-managed stadiums hosting professional football/baseball:EverBank Field (Jacksonville, FL) O.co Coliseum (Oakland, CA) Reliant Stadium (Houston, TX) Soldier Field (Chicago, IL) Mercedes-Benz Superdome (New Orleans, LA)

SMG-managed arenas hosting professional basketball/hockey:Chesapeake Energy Arena (Oklahoma City, OK) New Orleans Arena (New Orleans, LA) CONSOL Energy Center (Pittsburgh, PA) Nassau Veterans Memorial Coliseum (Uniondale, NY)

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Question...5) Confirmation of Minimum Requirementsc) One (1) performing arts OR one (1) convention center (of comparable size to the Times-Union, Ritz Theatre, and Prime Osborn facilities, respectively), within the past five (5) years.

Answer...5)

SMG Jacksonville response

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Text of SMG Jacksonville response

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SMG Jacksonville response

Text of SMG Jacksonville response