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Organizational Behavior: Report on SMDC
SALES DEPARTMENT
Acierto | Bonquin |Chavez | Dela Rosa | Exconde
Icban | Locsin | Nalupa | Reyes | Solis
Industry Analysis: SM Development Corporation
A Real Estate Business Started in the year 2003 and became the top in the year 2005 Real estate market are the buyers, renters, developers,
facilitators and renovators Products are properties, condominiums and commercial
spaces for business Careers are administrative positions, analysts, sales man, etc. Threats are recession, inflation, increase in interest rates, etc. Market share in the country as of 2011 is 24%
Mission Statement
• To ensure that the homebuyers enjoy the best value for their investment with an upscale lifestyle, generous amenities, and a safe, secure, and friendly neighborhood;• To provide an excellent after-sales and maintenance service that will
preserve and enhance the long-term value of its residences;• To deliver sustainable long-term growth and increasing shareholder
value by exercising prudence in resource management based on the principles of good corporate governance;• To become an employer of choice, offering comprehensive
opportunities for career growth and enhancement; and,• To assist and nurture the communities in which it operates by
progressively building on its role as a responsible corporate citizen;
Company Analysis: Strategy
Company Analysis: Structure
• Have more than two bosses • Sales Manager• Assitant Manager• Senior Property Specialist
MATRIX ORGANIZATION
• Decisions are focused on sales• Sales Quota• Commission
CENTRALIZATION
Company Analysis: Leadership Style
Focuses on the work to be done
Focuses on the well-being of the worker
Consults with employees in
decision making
Set challenging goals
Sensitive to his subordinates or
employees needs and give considerations
Has a vision S/he avoids to make decisions
Willing to take personal risks to achieve his
vision
Give rewards to employees who
have done something good
An Inspiration to his/her
subordinates
Face-to-face
Phones
WheelCommunication Media
Company Analysis: Communication Patterns
Company Analysis: Conflicts
Conflicts
• Decrease in sales• Boost competitors
(Avida, DMCI, etc.)
• Tragedies (earthquakes, tsunamis, etc.)
Resolution Styles
• New strategies• Changes • Confrontation
Company Analysis: Power and Politics
Tactics
Strategies
•Top managers per group-healthy
competition
•Leadership-motivates the subordinates
•Power-ability to lead, formal power
•In conclusion, Leadership=power
•Leaders-getting opinions from subordinates
•Subordinates-expected to follow
•If unethical-consult to the higher
position/department related to it.
Company Analysis: Organizational Culture
BeliefsSMDC gives goodness to
everyone
SMDC provides goodlife not just the customers but also to employees
SMDC is complete service
Employees are well trained and
confident enough
Strong Culture
Company Analysis: Recommendations
PROBLEMS
DECREASE OF SALES
NATURAL CALAMITIES
COMPETITORS
QUARREL BETWEEN PROPERTY
SPECIALISTS
GRABBING OF CLIENTS
• Recommendation:– SMDC must ensure that their structures are firm that it can’t be
destroy by natural calamities– SMDC must promote some more discount and promo which is
affordable in order to retain and gain customers– If there are quarrel between employees, confrontation is an
effective tool to solve the problem and if it’s not effective, it is also better to consult the one who is next to their position.
SMDC Pictures:Interview
SMDC Pictures: Mr. Paul Hernandez & Mr. John Rey Esperanza
(Property Specialists PS)
SMDC Pictures:Mr. Augustus Locsin
(Top Director)
SMDC Pictures: SMDC Building near Mall of Asia
SMDC Pictures:Two E-com Building & SMDC Building
Thank you!MGT142 BY03
Organizational Behavior
Prof. Marcial Orlando Balgos