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Discover the Intelligent Enterprise in SME
Mario Fetzner, SME Partner Innovation Management - MEE
Marco Mondino, SME Partner Innovation Management – EMEA South
April, 2019
Internal | SAP Employees and Partners OnlySMB Innovation Summit 2019
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Do you want to experience how to deliver an
Intelligent Enterprise for SME‘s?
Next era of Enterprise Computing
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The digital era is turning into an intelligence era
ENABLING TECHNOLOGIES
CUSTOMER VALUE CREATION
• Mobile & Smartphone ubiquity
• Cloud Computing• Social Networks• Big Data
Cloud, Mobile & Big Data2000s - 2010s
Digital Transformation
• Widespread PC adoption• Broadband Internet• ERP and business
process technologies
Client Server & Internet1990s - 2000s
Business Process Automation
Mainframe & PCs1960s – 1980s
• Transistors & silicon revolution
• Large scale Mainframe Computing adoption
• Emergence of PC’s• Plant floor automation
Industrial Automation
• Machine learning (ML) and artificial intelligence (AI)
• Internet of things (IoT) and distributed computing
• Blockchain
Intelligent Technologies2010s - 2020s
Intelligent Enterprise
Delivering an Intelligent Enterprise
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1
2
3
THE INTELLIGENT ENTERPRISE features 3 KEY COMPONENTS:
Intelligent Suite
Digital Platform
Intelligent Systems
AI/ML | IoT | Analytics
Intelligent Enterprise
Suite
CustomerExperience
Manufacturing& Supply Chain
Digital CorePeople
Engagement
Network & SpendManagement
Intelligent Systems
Digital Platform
DataManagement
CloudPlatform
The Intelligent Enterprise Framework
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The Intelligent Digital Core – Integrated ERP
Intelligent Digital Core
Sales &Service
Purchasing& Operations
Inventory & Distribution
Production& MRP
Project & ResourceManagement
Accounting& Financials
Management & Administration
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The Bi-Modal ArchitectureDigital Core and the Digital Innovation System
RUN! WIN!
How to sense, decide and engage the customer?
How to run and steer your company?
Core Layer Agile layer
SAP Cloud Platform
SAP Leonardo
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Intelligent TechnologiesOverview
Internet of Things
Big Data
Conversational AI
Blockchain
Apps / UX
Machine Learning
SAP Cloud Platform
Analytics
VR / AR
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SAP Cloud Platform - Pricing
ePaaS model – Bundled Cloud ServiceSCP Innovation Pack
„SAP Cloud Platform –
Partner Development License Incentive“
What did SAP Partners Get?*
Core SAP Cloud Platform
+
Additional SAP Cloud Platform SAP HANA Service
(up to 64 GB)
running on NEO or Multi-Cloud (CF)
FREE for 12 months!
* Open Ecosystem members excluded
Choose a Bundle (BCS) Category
running on NEO or Multi-Cloud (CF)
Additional Services can be added on top
(e.g. Machine Learning Foundation or IoT Services)
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17% of people are
kept on hold
Customer supports can’t keep upwith the huge increase in volume of customer demands
42% of people speak
to different agents to
get an answer
78% of clients end
contracts because of
bad support
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Chatbots can helpto provide higher satisfaction and cost reduction
By 2020, robots will handle over 85%
of client-company interactions.
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Because bots areefficient, 24/7, multichannel and relationship based
They bring a
gain of efficiency
and reduce
costs
Efficient
They are
available 24/7, in
any country, in
any language
24/7
They are on
many channels
(web, apps,
messengers, ...)
Multi-channel
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- End to end chatbot platform for the enterprise
- Powerful multilingual technology
- Preconfigured industry-specific bots
- Integration with external and internal channels
Overview
SAP Conversational AI ( )
Leverage artificial intelligence (AI), world-class
language technology, and preconfigured bots to
improve the customer experience.
Supporting Documents and Links
SAP Conversational AI - Official Page
Consumer Channels
SAP Conversational AI
Bots
…
Consumer
Enterprise Channels
…
Employee
…
SAP CoPilotDigital Assistant and Bot Integration Hub
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Machine Learning (ML)
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Image Recognition
Human performance95
75
90
85
80
2012 2013 2014 2015
100
Accuracy in %
97%
Chihuahua or Muffin?
Dog or Mop?
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CAR MODEL DETECTION
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SPARE PART RECOGNITION
- Leverage the SAP
Business One Service
App
- The broken spare parts
will be captured with a
mobile device
- Analyzed by SAP’s next
gen machine learning
capabilities throughout
SAP Leonardo within
seconds
- Find the right inventory
item to order.
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SAP Analytics Cloud
PredictiveBusiness Intelligence Planning
Sharing
SimulationData Preparation
Storytelling
Forecasting
Automated Insights
SAP Analytics Cloud
End-to-end analytics for the Intelligent Enterprise
Digital Boardroom
On Premise CloudHybrid
Application Design
Custom Apps
SDK Extensions
Mobile SAP Analytics Hub
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Business Intelligence
Connect and prepare your Information Visualize and build your views Share with your team
For more details on BI features please attend on April 3rd session:
”SAP Analytics Cloud - Implementation Best Practices”
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Predictive
Smart Assist & Smart Predict
Pattern DetectionActionable PredictionsContent Generation
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Smart Assist & Smart PredictContent Generation
▪ It refers to “Search to
Insight” feature
▪ Ask questions of your data in
natural language and
automatically generate visual
answers
Part of SAP Leonardo’s
Conversational Artificial
Intelligence and Machine
Learning foundation
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Smart Assist & Smart Predict
Actionable Predictions
▪ It refers to “Smart Predictive”
feature
▪ Forecast future values based
on historical data
▪ Predictive scenarios:
Classification, Regression,
Time Series
▪ SAP Leonardo’s Machine
learning technologies
used to find best predictive
model to apply for each
above scenario
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Smart Assist & Smart PredictPattern Detection
▪ It refers to “Smart discovery”
feature
▪ It is an automated data
exploration engine
▪ Auto-generate fully populated
stories with 4 pages: Overview,
Key Influencers, Unexpected
Values and Simulation tabs
▪ Build and test multiple models,
using Machine Learning
Technologies. Best model is
used to generate 4 pages story
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SAP Analytics Cloud is a single solution for business intelligence and
collaborative enterprise planning, augmented with the power of predictive
analytics and machine learning technology. It helps everyone in your
organization make intelligent decisions for better business outcomes.
It is built natively on the SAP HANA Cloud (both Neo and Cloud Foundry platform) Plan and Pricing Information:
https://www.sapanalytics.cloud/plans
Overview
Pricing
How partner can order a tenant
SAP Analytics Cloud
Why and when to use How to use it with ByD and B1
- Connection of multiple applications and
data models
- BI capabilities with strong visualization
and dashboarding features
- Predictive analysis capabilities
- Automatically discover trends, patterns,
outliers trough usage of machine
learning algorithm
- Planning Features
SAP Community:
• Cloud-Analytics
• SAP Analytics Cloud WIKI
SAP Blogs:
• Hands-On Tutorial SAP Smart Predict, Product Forecast
• Hands-On Tutorial SAP Smart Predict, Customer Churn Analysis
for online retail
Partner Edge:
https://partneredge.sap.com/en/products/sca/about.html
Help Portal:
https://help.sap.com/viewer/product/SAP_BusinessObject
s_Cloud/release/en-US
Supporting Documents and Links
- Integrate ByD and SAC (import):
https://blogs.sap.com/2017/09/27/extendin
g-sap-bydesign-analytics-using-sap-
analytics-cloud/
- Integrate B1 and SAC (live with SAP
HANA ):
https://partneredge.sap.com/en/library/ass
ets/products/ent_mng/sbo/support/hat_htg
_sbo_ac_bi.html
30 days trial: Link
Test and demo tenant: Link
Partner Success Stories
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Partner Innovation Success Story
Peter Briza - [email protected]
Partner Innovation Success Story
Alfio Nucifora - [email protected] Gatto - [email protected] Bianchi - [email protected]
APPLICATION
IOT EDGE GATEWAY DEVICES
SAP
SERVICE LAYER
SAP LEONARDO
IOT SERVICES
APPS AND THIRD PARTY
SERVICES
BUSINESS LOGIC
MULTI CLOUD
INTEGRATION
SERVICE
CONNECTED THINGS
PICK AND PACK
(PICKING IN THE
BOX)
Issue FOR Production
(Releasing the Box)
CREATE
PRODUCTION
ORDER
RECEIPT FROM
PRODUCTION
(FINALIZING)
BUSINESS SCENARIO
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DEMO
SME Partner Innovation Program 2019
SME Partner Innovation Program 2019
SAP Offering
- Innovative & technology addicted
Partner with development capacity
- Successful participation in DX and DT
workshops or prior knowledge thereof
- C-Level buy-in with single point of contact
from Sales/Consulting
- Dedicated resource investments
- Solid problem statement with prior research
and knowlege gathered
- FAIL expectation: First Attempt In Learning
- SAP Usage of use case and Technology
Blueprint publication (Blog, Video, Executive
Summary, etc.)
✓ Additional workshops and training offerings (Digital Transformation, Design
Thinking, Business Model Innovation, etc.)
✓ SAP Partner Innovation Package (SCP + HANA Service on Neo or CF)
✓ Enablement Phase 2: SAC, SCP, IOT, Intelligent Technologies, etc.
✓ Strategic support in realizing Minimum Viable Product (MVP)
✓ Publication and visibility via Innovation Blueprints on successful MVP and
Business Case.
Definition of Innovation*
Customer Projects and / or Pilot / PoC with Innovative Software Components or
Intelligent Technologies SAP Analytics Cloud with predictive features, SAP Cloud
Platform, Mobile Apps leverage intelligent technology (Native or SAP Fiori based),
Chatbot, Big Data, Blockchain, IoT, Machine Learning
Prerequisites
37Partner© SAP SE or an SAP affiliate company. All rights reserved. ǀ
The Team
SME Bus!ness Innov@tion
SOLUTION IDEATION& VISION
BUSINESS CASE DEVELOPMENT
RAPIDPROTOTYPING
INNOVATIONBLUEPRINT
Create, test and refine
business case for ROI and
strategic value
Conduct Design Thinking &
Business Model Innovation
workshops
Bring innovation ideas to
life, iterate and refine them.
Build a Minimum Viable
Product (MVP).
Create Innovation
Roadmap, identify
dependencies & remediate
risks
SME Business Innovation Process
#SAPSMEInnovation
Contact your LPE and regional SME Business Innovation Manager Today
EMEA South
Marco Mondino
EMEA North
Walid Belahmer
North America
Moty Moshin
Asia Pacific and Japan
Jacob Tan
EMEA & MEE
Mark Innes
Latin America South
Hernan Diaz
Latin America North
Miguel Angel Bermudez
Middle and Eastern Europe
Mario Fetzner
Thank you.Mario FetznerSME Partner Innovation Management - MEESAP Global SME Business Unit
SAP Deutschland SE & Co. KGT +49 6227 7 67256 E [email protected]
Connect with me:
Marco MondinoSME Partner Innovation Management - EMEASAP Global SME Business Unit
SAP Italia S.p.a.T +39 039 6879-302 E [email protected]
Connect with me:
Gamification Challenge Code
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By entering this SAP Breakout Session
code you will be granted 10 points
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