SMARTrack ® GPS Dispatch & Tracking System CONFIDENTIAL MATERIALS This publication is copyrighted. Except as permitted by the Copyright Act, no part of

SMARTrack®

GPS Dispatch & Tracking System

CONFIDENTIAL MATERIALS

This publication is copyrighted. Except as permitted by the Copyright Act, no part of it may in any form or by any electronic, mechanical, photocopying, recording or any other means be reproduced, stored in a retrieval system or be broadcast or transmitted without the prior permission of the DALGlobal Services, LLC. All Rights Reserved.

2008 © DALGlobal Services, LLC. All Rights Reserved.

SMARTrack™ Dispatch Workstation Pre-Op Equipment Checklist Service Detail Screen Service Completion Reporting and Billing Problem Notification Real-Time Operational Oversight Audit Capability

SMARTrack® OverviewService Management of Aircraft in Real-Time


SMARTrack™

Designed by Airline people for an Airline operationRules specific to operational service standardsAbility to track performance including “give-back”

Online Real-time reportsDelay coding (Root cause analysis), Service Times and Billing

Provides MST and latest cleaning team “Off Plane Time” to ensure adequate boarding time

Manager ability to monitor team locations and service status

Service Management of Aircraft in Real-Time

GPS Enabled GPS Tracking based on Service

Status Validation of Team physical location

vs. dispatched location Time stamp

validation linked to discrete PDA assigned to specific Team Leader


SMARTrack™ Dispatch Workstation

All dispatch functions are handled on a single screen. Available teams are sorted by First In – First Out method.

Only work that is not completed is displayed

Color-coded for instant recognition

At risk assignments

Problem Flights

Call-backs

Red = Work to be done

Yellow = High Priority

Green = Completed

Call-Back


SMARTrack™ Pre-Op Equipment Checklist

The Equipment Checklist is linked to the equipment assigned to a specific Team Leader and provides documentation of Pre-Op check completion.

Checklist appears when the Team Leader is first signed into the system

System reminders ensure that all items are verified and will continue to notify the Team Leader to complete the checklist.

Team Leader can not be assigned to a flight until the equipment checklist is completed


SMARTrack™ Service Detail Screen

Flight Number

Gate Number

Tail Number

Type of Clean

Security Search

Latest Time to Get Off

The Service Detail Screen provides the Cabin Cleaning Team Leader with all pertinent information needed to perform the service

Team Leader Accepts the assignment, Starts service when boarding the Aircraft, and Completes service in Real-Time


SMARTrack™ Service Completion

Service completion is linked to specific requirements.

Team Leader verifies completion of service in accordance with Delta Standards

If a security search is required, the Team Leader also acknowledges completion of the Security Search.

Assignment will not complete without verification

Integrated into SMARTrack™ audit tracking


SMARTrack™ Reporting and Billing

Real-time Team utilization,

performance, and efficiency

Service times

Delay reporting

Trend analysis, root cause analysis

Audit tracking

Customer billing

How can management utilize the data that SMARTrack™ collects?


SMARTrack™ Problem Notification

Team Leader notifies Dispatch of any problem affecting the ability to service the Aircraft

The Team is locked into the assignment and cannot be released to do other work until authorized by the Dispatcher

The Problem Button is linked to a QA process flow that ensures problem resolution before enabling a team to proceed to the next aircraft.


SMARTrack™ Problem Notification

Canned messages are provided for common issues in a pull down menu along with the ability to send custom messages

Team Leader may either highlight a canned message or type a free form message to report a more unique issue.

The Dispatcher will receive a color coded alert that a problem exists with a team.

Teams will receive a notification that the problem is released


Real-Time view of operational information

Location of teams and what they are doing: See which teams are signed

in their area Work assignment

(Service window information)

Accept, start & end times

Gate, Flight, Tail number, etc.

Managers and Area Supervisors have the ability to oversee the operation via Handheld PDA access.

SMARTrack™ Real-Time Operational Oversight

Team: 1

Team Lead: Carol

Team: 1

Team Lead: Carol


System allows tracking of Supervisor/Manager audits

Provides a proven measurable quality assurance process

Addresses team and individual performance based on a proficiency evaluation

Integrated into SMARTrack™ audit tracking

Includes evaluation of Cabin Appearance and Security Search proficiency evaluations.

SMARTrack™ Audit Capability


SMARTrack™ is deployable NOW

Real-time Team utilization, performance, and efficiencyService timesDelay reportingTrend analysis, root cause analysis Audit tracking Customer billing

“Right-size” the operation through the collection of unbiased, historical information

Manufacturing equipment ordering lead times and T1 Line installation notwithstanding, SMARTrack is deployable now.

SMARTrack is capable of receiving automatic real-time flight information from Delta RES/OSS. This “Future State” data feed will require support from DT to implement.

The DGS SMARTrack™ technology is already developed and successfully deployed in our US Airways hub cabin cleaning operation in Philadelphia.

SMARTrack ™


Why DGS SMARTrack®

SMARTrack™, the best technology solutionSuccessfully deployedDispatchAccountability/Audit capabilityCustomized report generationOngoing data/staffing analysisBilling


For further information contact:

DALGlobal Services

(01) 1-404-773-3167

[email protected]

www.dalgs.com

Documents

SMARTrack ® GPS Dispatch & Tracking System CONFIDENTIAL MATERIALS This publication is copyrighted. Except as permitted by the Copyright Act, no part of