SmartphoneUseandAc1vi1esbyPeoplewithDisabili1es:UserSurvey2016

JohnMorrisPhD,MarkSweatmanPhD,MikeJonesPhD

TheRehabilita1onEngineeringResearchCenterforWirelessTechnologiesisfundedbytheNa1onalIns1tuteonDisability,IndependentLivingandRehabilita1onResearchoftheU.S.DepartmentofHealthandHumanServices,grant#90RE5007-01-00.TheopinionscontainedinthisdocumentarethoseofthegranteeanddonotnecessarilyreflectthoseoftheU.S.DepartmentofHealthandHumanServices.

32ndCSUNAssis1veTechnologyConferenceSanDiego,California–February27-March4,2017

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Agenda1.  Overview–WirelessRERC2.  Overview–SurveyofUserNeeds3.  SUN2012-2013&2015-2016–Samples&demographics4.  Dataanalysis

§  Peoplewithdisabili1esandgeneralpopula1on•  Smartphoneownership•  Smartphoneac1vi1es

§  Peoplewithdisabili1es–Smartphoneac1vi1es•  byINCOME•  byAGE•  byDISABILITY

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OverviewoftheWirelessRERC•  Foundedin2001

§  bygrantfromU.S.DeptofEduca1on,Na1onalIns1tuteonDisabilityandRehabilita1onResearch(NIDRR)

§  CurrentlyinYear1ofour4th5-yeargrantcycle,whichbeganinOct2016

•  Partners§  ShepherdCenter–consumerresearch,andindustryoutreachandtraining

§  GeorgiaTech,CenterforAdvancedCommunica1onPolicy(CACP)–policyandconsumerresearch

§  GeorgiaTech,Ins1tuteforPeopleandTechnology(IPaT)-technologydevelopment

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OverviewoftheWirelessRERC•  Mission–topromote:

§  Equitableaccesstowirelesstechnology§  UniversalDesigninmobilewirelesstechnology

•  Structure–projectsin3categories:§  Research§  Development§  Training&Outreach

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Agenda1.  Overview–WirelessRERC2.  Overview–SurveyofUserNeeds3.  SUN2012-2013&2015-2016–Samples&demographics4.  Dataanalysis

§  Peoplewithdisabili1esandgeneralpopula1on•  Smartphoneownership•  Smartphoneac1vi1es

§  Peoplewithdisabili1es–Smartphoneac1vi1es•  byINCOME•  byAGE•  byDISABILITY

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OverviewoftheSurveyofUserNeedsSurveyofUserNeeds(SUN)Ø  Background

§  Launchedin2002§  Datepresentedherefrom

the5thversion,whichlaunchedin2015

Ø  Resultsaresharedwithindustry,developers,designers,regulators,advocatesandconsumerswithdisabili1es

SurveyofUserNeeds–2015-2016

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OverviewoftheSurveyofUserNeedsPurpose

Trackhowpeoplewithalltypesofdisabili1esusewirelesstechnology.

Objec1veInformdesigners,developers,industry,regulators,advocates,peoplewithdisabili1es.

MissionEnsurethatwirelesstechnologyisaccessibletopeoplewithdisabili1es

SurveyofUserNeeds–2015-2016

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OverviewoftheSurveyofUserNeedsTimeline:SUN1–launchedin2002,aderRERCfounded

SUN2–Launchedin2006,aderRERCrefunded

SUN3–Launchedin2010,tokeepabreastofmobiletechnologydevelopment

SUN4–Launchedin2012aderWirelessRERCwasrefundedin2011

SUN5–Launchedin2015,assecondof2roundsunderthe2011-2016WirelessRERCgrant

SUN6–Currentlyupda@ngques1onnaireforMay2017launch

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OverviewoftheSurveyofUserNeedsSUNTimeline Total

RespondentsSUN1–Launchedin2002aderRERCfounded 917

SUN2–Launchedin2006aderRERCrefunded,updated

1209

SUN3–Launchedin2010tokeepabreastofmobiletechnologydevelopment

1252

SUN4–Launchedin2012aderRERCfundedtokeepupwithtechnologydevelopment

1381

SUN5–Launchedin2015assecondsurveyincurrentRERCgrant

1168

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OverviewoftheSurveyofUserNeedsStructureofcurrentSUN

Part1 Aboutyou–Demographics(age,race,gender,etc)

Part2 Aboutyourabili1es

Part3 Aboutyourwirelessdevices

Part4 Aboutyourwirelessac1vi1es

Part5 Aboutyourwirelessserviceplans

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SurveyofUserNeeds-SamplesSamplesizeanddemographics

2012-2013 2015-2016

Totalrespondents 1381 1168

Respondentswithdisability 1036 970

Female(%) 58% 57%

Age

Range 18-89 18-99

Mean 50 53

Median 52 54

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SurveyofUserNeeds-SamplesWHATISYOURRACIAL/ETHNICBACKGROUND?(%)

2012-2013 2015-2016

Asian/PacificIslander 3.5 3.1

Black/AfricanAmerican 10.8 7.1

Hispanic/La1no 4.2 4.5

Na1veAmerican 1.7 2.4

White/Caucasian 81.3 83.4

Other 2.2 2.5

TOTAL 103.7 103.0

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SurveyofUserNeeds-SamplesDOYOUHAVEANYOFTHEFOLLOWINGDIFFICULTIES?(%)

2012-2013 2015-2016

Difficultywalkingorclimbingstairs 39% 42%

Difficultyhearing 36% 47%

Difficultyseeing 28% 23%

Difficultyusinghandsorfingers 25% 25%

Difficultyconcentra1ng,remembering 25% 21%

Frequentworry,nervousness,oranxiety 23% 23%

Difficultyusingarms 17% 20%

Difficultyspeakingsopeoplecanunderstand 15% 17%

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SurveyofUserNeeds-SamplesVisualimpairmentandhearingloss*

2012-2013 2015-2016

Blind 8% 6%

Lowvision 16% 13%

Deaf 12% 12%

Hardofhearing 24% 31%

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SurveyofUserNeeds-SamplesWHATISYOURANNUALGROSSHOUSEHOLDINCOME?

2012-2013 2015-2016

Lessthan$10,000 12.5 9.9

$10,000-$14,999 9.0 9.4

$15,000-$24,999 11.7 12.8

$25,000-$34,999 13.3 11.9

$35,000-$49,999 14.2 12.3

$50,000-$74,999 17.1 18.9

$75,000ormore 22.2 25.1

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Agenda1.  Overview–WirelessRERC2.  Overview–SurveyofUserNeeds3.  SUN2012-2013&2015-2016–Samples&demographics4.  Dataanalysis

§  Peoplewithdisabili1esandgeneralpopula1on•  Smartphoneownership•  Smartphoneac1vi1es

§  Peoplewithdisabili1es–Smartphoneac1vi1es•  byINCOME•  byAGE•  byDISABILITY

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DeviceOwnership–SUNandPewResearch

WirelessUseandTypeofDeviceSUN

2012-2013

SUN2015-2016

Pew2013

Pew2015

BasicPhone–e.g.,MotorolaRazr,PantechBreeze,Nokia6350 27% 13% 35% 24%

Smartphone–e.g.,iPhone,Androidphone,Windowsphone 57% 72% 56% 68%

Tablet–e.g.,iPad,KindleFire,GalaxyTab,MicrosodSurface 35% 50% 34% 45%

*Cellphoneonly;h]p://pewinternet.org/Commentary/2012/February/Pew-Internet-Mobile.aspx

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WirelessUse–SUNandPewResearchTable3.Wirelessac1vi1esforcellphoneuserswithdisabili1es(SUN2012-2013)andthegeneralpopula1on(PewResearchCenter,April-May2013)

SUN2012-2013

Pew2013

Tex1ng 71% 81%

Internet 60% 60%

Email 61% 52%

Mobileapps 48% 50%

Socialmedia 48% N/A

Maps/GPS 45% 49%

Voicecalling 64% N/A

Videocalling 25% 21%

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WirelessUse–SUNandPewResearchTable3.Wirelessac1vi1esforsmartphoneuserswithdisabili1es(SUN2015-2016)andinthegeneralpopula1on(PewResearchCenter,2015).

SUN2015-2016

Pew2015

Tex1ng 88% 97%

Internet 81% 89%

Email 85% 88%

Mobileapps 70% N/A

Socialmedia 66% 75%

Maps/GPS 74% 41%

Voicecalling 67% N/A

Videocalling 39% N/A

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WirelessUse–SUNandPewResearchWirelessAc1vi1esforcellphoneusers(2012-2013)andsmartphoneusers(2015-2016)

SUN2012-2013

Pew2013

SUN2015-2016

Pew2015

Tex1ng 71% 81% 88% 97%

Internet 60% 60% 81% 89%

Email 61% 52% 85% 88%

Mobileapps 48% 50% 70% N/A

Socialmedia 48% N/A 66% 75%

Maps/GPS 45% 49% 74% 41%

Voicecalling 64% N/A 67% N/A

Videocalling 25% 21% 39% N/A

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Agenda1.  Overview–WirelessRERC2.  Overview–SurveyofUserNeeds3.  SUN2012-2013&2015-2016–Samples&demographics4.  Dataanalysis

§  Peoplewithdisabili1esandgeneralpopula1on•  Smartphoneownership•  Smartphoneac1vi1es

§  Peoplewithdisabili1es–Smartphoneac1vi1es•  byINCOME•  byAGE•  byDISABILITY

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WirelessUse–SUNRespondentswithDisabilityWhichfeatures&func1onsdoyouuseonyoursmartphone?SUN2012-2013,bygrossannualhouseholdINCOME

Lessthan$35,000

$35,000-$49,999

$50,000-$74,999

$75,000ormore

Tex1ng 90% 98% 92% 89%

Internet 85% 88% 84% 88%

Email 86% 86% 86% 91%

Mobileapps 70% 65% 67% 73%

Socialmedia 68% 74% 67% 73%

Maps/GPS 71% 58% 64% 67%

Voicecalling 62% 63% 71% 63%

Videocalling 34% 26% 36% 33%

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WirelessUse–AllRespondentswithDisabilityWhichfeatures&func1onsdoyouuseonyoursmartphone?SUN2015-2016,bygrossannualhouseholdINCOME

Lessthan$35,000

$35,000-$49,999

$50,000-$74,999

$75,000ormore

Tex1ng 86% 88% 91% 90%

Internet 78% 83% 85% 86%

Email 81% 85% 88% 90%

Mobileapps 63% 68% 72% 79%

Socialmedia 66% 78% 76% 83%

Maps/GPS 66% 71% 66% 69%

Voicecalling 70% 70% 59% 70%

Videocalling 36% 41% 39% 45%

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WirelessUse–AllRespondentswithDisabilityWhichfeatures&func1onsdoyouuseonyoursmartphone?SUN2012-2013,byAGE

18-29 30-49 50-64 65+

Tex1ng 95% 91% 93% 83%

Internet 91% 89% 87% 66%

Email 90% 88% 86% 80%

Mobileapps 81% 73% 69% 46%

Socialmedia 74% 72% 68% 65%

Maps/GPS 88% 77% 60% 26%

Voicecalling 71% 66% 65% 48%

Videocalling 52% 36% 26% 22%

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WirelessUse–AllRespondentswithDisabilityWhichfeatures&func1onsdoyouuseonyoursmartphone?SUN2015-2016,byAGE

18-29 30-49 50-64 65+

Tex1ng 88% 91% 89% 84%

Internet 86% 88% 82% 68%

Email 86% 90% 85% 80%

Mobileapps 75% 78% 67% 63%

Socialmedia 83% 79% 63% 48%

Maps/GPS 72% 81% 75% 62%

Voicecalling 72% 74% 63% 65%

Videocalling 51% 51% 34% 24%

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WirelessUse–AllRespondentswithDisabilityWhichfeatures&func1onsdoyouuseonyoursmartphone?SUN2012-2013,byDISABILITYorIMPAIRMENT

Thinking Anxiety Seeing Hearing SpeakingUsingarms

Usinghands,fingers

Walking,climbingstairs

Tex1ng 87% 86% 89% 93% 87% 87% 89% 88%

Internet 83% 83% 84% 86% 83% 85% 86% 83%

Email 85% 81% 81% 89% 90% 84% 87% 86%

Mobileapps 64% 69% 73% 67% 65% 67% 71% 68%

Socialmedia 71% 67% 60% 61% 69% 71% 68% 67%

Maps/GPS 64% 67% 67% 73% 70% 64% 65% 69%

Voicecalling 71% 67% 77% 48% 44% 75% 73% 74%

Videocalling 28% 27% 30% 35% 44% 31% 29% 26%

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WirelessUse–AllRespondentswithDisabilityWhichfeatures&func1onsdoyouuseonyoursmartphone?SUN2015-2016,byDISABILITYorIMPAIRMENT

Thinking Anxiety Seeing Hearing SpeakingUsingarms

Usinghands,fingers

Walking,climbingstairs

Tex1ng 87% 91% 88% 90% 88% 84% 87% 86%

Internet 85% 85% 79% 82% 80% 77% 80% 80%

Email 85% 88% 81% 88% 86% 81% 85% 83%

Mobileapps 71% 76% 74% 69% 68% 70% 69% 70%

Socialmedia 71% 73% 55% 64% 71% 71% 71% 66%

Maps/GPS 74% 78% 75% 75% 74% 64% 67% 71%

Voicecalling 77% 76% 77% 58% 50% 72% 75% 73%

Videocalling 42% 42% 39% 33% 53% 37% 41% 36%

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Thankyou!

JohnMorris,Ph.D.john_morris@shepherd.org

MarkSweatman

mark_sweatman@shepherd.org

MikeJones,Ph.D.mike_jones@shepherd.org