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S.M.A.R.T.er Starter. How to set goals and expectations that Improve motivation and increase accountability. S.M.A.R.T.er Starter. S.M.A.R.T.er Starter. Goals clarify expectations and increase accountability - PowerPoint PPT Presentation
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S.M.A.R.T.er Starter
HOW TO SET GOALS AND EXPECTATIONS THAT IMPROVE MOTIVATION AND INCREASE
ACCOUNTABILITY.
S.M.A.R.T.er Starter
Goals clarify expectations and increase accountability
Goals increase the challenge of a job and make it more interesting. The job becomes less boring because goals provide meaning to otherwise meaningless tasks
Goals that are achievable but that make the employee stretch provide them with a sense of purpose
Goals focus our attention and energize us
Achieving goals can create self-confidence, pride, and a willingness to embrace future challenges
S.M.A.R.T.er Starter
S.M.A.R.T.er Starter
Specific
Measurable
Acceptance
Reach/Relevant
Time-Specific
Will the way I’ve written the objective help me to motivate
the employee and hold the employee accountable?
Do I describe work-activities or results and
accomplishments?
Specific
Measurable
Time bound
Reach/ Relevant
?
Accepted
Relevant
S.M.A.R.T.er Starter
Measures
“Measures are the yardsticks used to determine how well work
units and employees produced or provided products or
services.”
-OPM
Measures
• Quality: How Well? Accuracy, appearance, effectiveness, etc.
• Quantity: How Much? Number of work units produced or accomplished.
• Timeliness: By When? Always use this in UPM.
If you can measure an accomplishment with numbers, record the form of measurement. If you can only “observe” or “verify” the performance, explain who
will appraise the performance and the factors they will appraise.
Measures
Performance Element: Responses to customer requests for information or complaints
• Quality: Supervisor’s and customers’ perception of the quality of the response.
• Quantity: % of correspondence answered within a certain number of days.
• Timeliness: The number of days it takes to respond to regular and priority correspondence.
Standards
Performance Standards are management approved
expressions of the performance thresholds,
requirements, or expectations that employees must meet to be appraised
at particular levels of performance.”
-OPM
Standards
Performance Element: Responses to customer requests for information or complaints
• Timeliness: The number of days it takes to respond to regular and priority correspondence.
• Standard: Customers are answered in writing within 5 working days
Standards
Performance Element: Responses to customer requests for information or complaints
• Quality: Supervisor’s perception of the quality of the response based on the following: Grammar, tone, accuracy of the information, and general writing and communication.
• Standard: The supervisor is satisfied with 85% of responses.
Standards
Performance Element: Responses to customer requests for information or complaints
• Quantity: % of correspondence answered within a certain number of days.
• Standard: 95% of customers are answered within 5 working days of receiving complaint
Standards
• Avoid Absolute “Successful” Standards “Work is timely, efficient, and of acceptable quality.” “Communicates effectively within and outside the organization.”
• Ask Yourself the Following Questions: How many times can the employee fail and still be successful? Do you use words like “all,” “never,” or “each?” If there can be no errors is there a good reason for it?
Accomplishments
Employee Performance =/> Performance Element Measures and Standards
• Are the Standards Achievable?
• Do the Standards Make the Employee Stretch?
• Are all Elements Within the Employee’s Control? Are They Fair?
• Are the Performance Goals Flexible?
• Are Goals Relevant to the Agency and do They Help Accomplish the Mission?
S.M.A.R.T.er Starter
The Big Picture
• View Performance Management as a Positive
• Participation Whenever Possible
• What Gets Measured Gets Done
• Organic, Living Process
• Multiple Measures Whenever Possible
• A Culture, not a Fad
• Motivation and Accountability are the Guiding Principles