Smart Track Offshore

7/31/2019 Smart Track Offshore

1/23

Offshore Technical Development Governance Model

SMART TRACK IS Utilities


2/23

2

Table of Contents

Scope of Offshore Services

Organization Structure

Communication Model

Forecast planning, Selection Process and Staffing

Remote Development Process Process

Estimation Process

Roles and Responsibilities

Change Requests Process

RACI & Acceptance Criteria

KPIs


3/23

3

Table of Contents

Remote Design Configuration

- RDC Scenarios & Activities

- RDC Alignment with SAP DDF

- RDC Roles

- Value Proposition.


4/23

4

Scope of Onsite and Offshore Services

ABAP / Interface development Offshore

Technical Design Development

Review

Unit testing

Bug fixing

Onsite

Functional Unit testing

Integration testing

User acceptance testing

Data migration mapping and conversion object Development (Details of activities will depend on the tool selected)Data migration object development will follow the same process flow as that of ABAP developments.

Offshore

Configuring and Development (Extract, Transformation, Upload object)

Review functional specs and coordinate issues.

Technical Specs

Unit testing

Upload for Cycle validations

Onsite

Data cleansing / Data Quality Assurance

Load testing

Upload for Cycle validations

Final migration during cutover


5/23

5

Project Organization Structure

Onsite PM

Offshore PM

Technical Coordinator

Functional Consultants

Functional Stream Leads Data Migration Coordinator

Technical Coordinator - OffshoreData Migration Coordinator - Offshore

Technical Consultants Data Migration Consultants

Offshore EM

Technical Coordinator On-Offshore Data Migration Coordinator On-Offshore

Onsite EM

Offshore

AD Onsite

RM

Offshore Director


6/23

6

Communication Model Reporting

Daily

Deliverables stock taking for Onsite and offshore coordinator.

Issue Log / Show stopper from offshore coordinator to Onsite Coordinator.

Weekly Delivery Status report for Onsite Coordinator, Offshore Coordinator, Offshore PM and onsite PM.

Weekly Tracker Report ( LB daily tracker)

Actual Clarity Report.

Resource Forecast planning for Offshore PM, Onsite PM.

Project dashboard to highlight hot Topics, Status, Way forward

Monthly MPR review

Financials

Resources

Potential issues of the project

Potential risks and mitigation.

Escalations


7/23

7

Selection Process

Onsite Roles

8 weeks mobility lead time should be considered in planning

Process steps

CG India will do skill to requirement match to identify a suitable candidate foreach position.

A full profile will be sent to Onsite PM

On receipt of confirmation from Onsite team the resource is soft-tagged

(within 1 working day) Interview arranged with the onsite stream lead (within 2 working days)

On the receipt of confirmation mail processing on Work Permit will be started(within 1 working day).

Mutually agree on start date for each resource on case to case basis.Resource tagging is conformed with India staffing coordinator.

ICA addendum to be signed by both the parties (within 2 working days).

Fall back plan to initiate work from offshore should be worked out in case theWP process is not ready by the finalized start date.

The offshore project manager will communicate the date of tagging of theoffshore resource and the start date for billing.


8/23

8

Selection Process

Offshore Lead Roles

3 weeks staffing lead time should be considered in planning

Process steps

CG India will do skill to requirement match to identify a suitable candidate for eachposition.

A full profile will be sent to Onsite PM.

On receipt of confirmation from Onsite team the resource is soft-tagged (within 1 workingday).

Interview arranged with the onsite stream lead (within 2 working days).

Mutually agree on start date for each resource on case to case basis. Resource tagging isconfirmed with India staffing coordinator.

Offshore consultants

Offshore PM and Team Leads will select rest of the team members from offshoreresource pool.

Offshore PN/Lead will arrange on-boarding and communicate resource updates toonsite.

Generally resources with the right skills will be selected for the assignment. Trainingtime on any Project specific skills required will be booked as billable time on mutualagreement.


9/23

9

Process Flow


10/23

10

Estimation Process

A functional specification having different technical components will result in one technical

specification with a consolidated estimation. The delivery and tests will be done as one unit.

Initial development effort estimation by Onsite and Offshore Coordinators will be based on the draft

functional specification. These will be used only for planning the future development activities.

At the time of approval of the functional specifications and technical specifications, the initial

estimates will be re-visited by the Offshore Coordinator and any deviations from the initial estimates

will be reported to the PMO via the Onsite Coordinator.

The actual development effort may differ from the estimates and this actual effort will be captured on

a weekly basis in the Delivery Status Report for reporting to PMO.

The estimates will include the development, issue logging and peer review effort.

Continued on next page


11/23

11

Estimation Process

The estimates will not include the review and unit testing effort by the Offshore Quality Team and the

Onsite and Offshore Coordinators. The estimates will also not include the coordination effort by the

Onsite and the Offshore Coordinators. The effort for these activities will be reported separately in the

development progress tracker.

Any revision of the initial estimates based on mutual agreement transferred to the development

progress tracker immediately upon revision

Any idle time arising out of unresolved issues, system or network down time and on-boarding time of

developers will be reported separately in the development progress tracker


12/23

12


Onsite Coordinator Help functional consultant to develop specs with right quality & arrive at effort estimations.

Validate functional specifications for completeness to enable further development offshore.

Validate Technical Specification and Sign off for further development.

Perform Design Analyst responsibilities.

Allocate (ABAP) development work to Offshore Technical Team.

Facilitate issue resolution from right shore of the functional specifications.

Facilitate communication between the Onsite Functional Team and the Offshore Technical Team.

Review the offshore development before delivery and provide technical assistance when needed for minor work onsite for

objects that are developed offshore

Coordinate test results (defect log) with Functional Team Lead

Facilitate defect resolution from functional test with Rightshore

Coordination between onshore and offshore for test data uploads.

Report and review weekly status to the PMO onsite

Document processes relevant to this project with inputs from Onsite Functional Team

Timely escalation of issues to the Offshore / onsite project manager.


13/23

13


Offshore Coordinator

Monitor scope of developments at offshore Support the Onsite Coordinator with initial and re-estimation of the development effort

Select a team of developers with the appropriate skills and experience for the project

Monitor the progress of the offshore development as per the documented Offshore

Development Guidelines for this project.

Assign documentation/ development/ review work to appropriate team member

Review the work throughout development and provide technical assistance when needed

Facilitate communication between the Offshore team members and the Onsite Coordinator

Coordination between onshore and offshore for test data uploads.

Be responsible for the final delivery of the object.

Report weekly status to the Onsite Coordinator/Offshore project manager

Review test results with the Onsite Coordinator


14/23

14


Offshore Designer

Document Design/ Technical Document from an approved Functional Specification

Perform internal peer review for objects developed by another developer in the team.

Suggest changes in object to ensure that the object developed is efficient and is

developed as per the programming standards laid down by the project.

Check for naming standard compliance with coding standards.

Document and/or help document unit test cases for objects being developed.

Offshore Developer

Complete development and documentation per approved functional/ technical

specifications according to Programming and Naming Standards

Perform unit testing and document test results.


15/23

15

Change Request Process

Specification change while the object is still in development stage

A change in specification

occurs while the object isstill in first round ofdevelopment

Development

Object

If a change in specifications was

determined, Onsite FunctionalConsultant/ Core team member willrewrite functional specifications andthen turn back over to OnsiteTechnical Team Lead for rework.

Analysis Code Unit Testing

Unit TestingBuild CodeOnsite Unit

Testing

Review orDevelopDesign

FunctionalSpecifications

Develop Design

Analysis ofFunctional

Specifications

Test

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

Back to Step 1

Functional

Specifications


16/23

16

Change Request Process (Contd.)

Object failed during unit testing

Analysis Code Unit Testing

Unit TestingBuild CodeOnsite Unit

Testing

Review orDevelopDesign

FunctionalSpecifications

Develop Design

Analysis ofFunctional

Specifications

Test

Step 1 Step 2 Step 3 Step 4 Step 5 Step 6

TestingSuccessful?

ScopeChange?

DevelopmentObject

Yes

No

No

Yes

Complete

ChangeRequest

DevelopmentError

Back to Step 4Build Code

Back to Step 1Functional

Specifications


17/23

17

RACI and Acceptance Criteria

All objects delivered by the offshore team will undergo a Defect Analysis process

at offshore site.The release will be delivered for final review and acceptance to onsite after

ensuring that:

All Client templates and Standards are followed.

The deliverables match the design requirements.

Onsite coordinator will communicate Acceptance of deliverables by email or byway of Approval Log to the Offshore/onsite Project Manager.

RACI


18/23

18

KPIs

Schedule Variance

Effort Variance

Defect Density

OTACE


19/23

SAP Solution Center - Service Offering

Remote Design & Configuration


20/23

20

Remote Design & Configuration

Using RightshoreTM for Design & Configuration

Standard & detailed documentation during various activities

Seamless transition to offshore (Design to Deliver)

Early Onboarding of RightshoreTM

Enabling Testing, Development, Training etc Services

Using Best Practices around Tool (Solution Manager (SM), Clarity, Mercury,Sourceforge)


21/23

21

Remote Configuration: A representative scheme

Value

propositionsProcess scope

Analysis & Configuration Delivery Process

Design

Unit TestingSolution

Development

BusinessRequirements

Analysis

SolutionDefinition

Testing

Step 2 Step 3 Step 4 Step 5 Step 6

ValidationWorkshop

Configuration Transports

Client

ProcessDecompositio

n

Step 1

Business Blueprint Realization

Cut Over Go-LiveSupport

FinalPreparation

Go-Live &Support

High

Moderate

Step 7 Step 8

Support Process

Scope for Remote Configuration

Client Testing

Realization

Support


22/23

22

RDC Scenarios and Activities

Offshore Team Structure

Blueprint Workshop*

Scenario / Process Docs*

Process Hierarchy / Inventory List

Offshore Team KT

Scenario1: Offshore Team

involved in the Blueprint

Process Config Specs

Function Specs

Configuration

Business Process Procedure

Process Hierarchy / Inventory List

Offshore Team KT

Process Config Specs

Function Specs

Configuration

Business Process Procedure

Offshore Team Structure

Scenario 2: Offshore Team NOT

involved in the Blueprint


23/23

23

RDC Alignment with SAP DDF

DELIVER SAP Phases

Offshore Team

Structure

Project Preparation Blueprint Realization Final Prep. & Golive

Blueprint

Workshop

Scenario &

Process Docs

Offshore Team KT

Process Hierarchy

Process Config

Specs

Functional Specs

Configuration

Business Process

Procedures

1 2

3

4

5

6

7

8

9

SAP DDF Governance

Documents

Smart Track Offshore