Helping our customers. We’re on it.

“Smart meters have changed the way we use energy – and they’re helping us save money too.”Your smart energy display user guide will help you get to grips with your new smart meter and make the most of those savings right away.

This handy guide will help you use your smart energy display to keep an eye on how much energy you’re using. Inside, you’ll also find out how your display could help you save energy and money.

3 What does my Smart energy

display do?

4 How do I get up and running?

6 Your quick start guide

8 Using your smart energy display

9 Energy costs

10 Usage

11 CO2 emissions

12 Setting the alarm

13 Setting the key tone and

light options

14 What else do I need to know?

15 What happens next?

Contents

2

This guide is for our customers

who have electricity or gas smart

meters installed or both by E.ON.

How does smart metering work?

Smart meters are intelligent electricity

and gas meters that enable two-way

communications between your home

and us. Your meter will talk to us

remotely, sending us accurate meter

readings and energy usage details. It’ll

also talk to you through your display – a

unit that can sit anywhere in your home.

It communicates remotely with your

smart meters to show you exactly

how much electricity and gas you’re

using. You can look at this information in

real time or by looking back at the last

week, month or year.

Your display collects energy usage information and displays it on a

screen, it also provides a guide of what it’s costing you. Furthermore, you

can see how much carbon dioxide (CO2) your home is producing. All this

at the push of a button!

So what does my new smart energy display do?

What are the benefits?

Smart metering technology gives

automatic meter readings, which means:

• you won’t need to read your meter

and we’ll only come to check it

every two years

• There’ll be no more estimated

bills unless you move plan or

there’s been a price change.

You’ll see a guide to your energy costs,

and usage in real time, which means:

• you can spot where you could

make savings

• you can find ways to make your

home more energy efficient.

It talks to us... ...it talks to you

Your smart meterE.ON

customer service

Your smart

energy display

How can my display help me save energy and money?

Your display stores a guide to your energy costs and usage

information so you can view it for the last week, month or year, as

well as in real time. By tracking your costs and usage, you’ll build a

picture of when and where you use the most energy in your home.

In time, you’ll be able to see where you could use less energy

and cut your bills.

It’s quick and easy to start using your smart energy display

to monitor your energy costs and usage. Our smart meter

installer will have set up your display and linked it to your

smart meter, so you’re ready to go.

4

How do I get up and running?

Will I see what I’m using at a glance?

Yes, your display has a traffic light system to quickly show you

how much energy you’re using in real time. The coloured lights

beneath the display screen tell you if you’re using a small,

medium or large amount of energy.

5

Green Current energy usage

is less than 150W.

Amber Current energy usage is between

150W and 1,000W (1kW).

Red Current energy usage is more

than 1,000W (1kW).

5

6

Your quick start guide

1

2

3

4

6

5

1. Select Fuel Button This button will let you switch between

fuels if you have E.ON smart meters fitted

for both electricity and gas. You’ll see a

lightbulb for electricity, and a flame for gas.

On CO2 emissions, both fuels can be

shown combined.

2. Reading/Costs display By pressing the readings/costs button you

can view the current active rate and

readings then easily move through the

screens showing a guide to all costs for

Electricity for today, yesterday, last 7

and 28 days.

7

3. Usage Display Press this button to move through

screens showing how much you’re

currently using, and how much you’ve

used in the last 7 days, 28 days and 12

months. You can view information in

numerical and graph format.

4. Emissions Display Press this button to move through

screens showing how much CO2 is being

produced by the energy you’re using. The

information is shown in kg of CO2 split by

selected fuel. You can view totals in real

time and for the last 7 days, 28 days and

12 months.

5. Menu Pressing this button will display the

following menu options:

1. Set-Up Allows you to turn the key

press buzzer on or off.

2. System Info Displays your smart

meters’ serial numbers.

3. Usage Alarm Lets you set an alarm

that tells you when your electricity costs

have gone over a pre-set amount.

You can change this amount at any time,

or turn off the alarm by setting the

amount to zero. If the alarm goes off,

press any button to switch it off.

6. Menu navigation Use the up and down buttons to scroll

through the menu options, and the enter

button to make your selections. You can

go back to the main menu by pressing

the menu button. Pressing this again

takes you out of the menu function and

back to normal operation.

Top tips1. You can use the information shown on

the display to compare your electricity

spend across different periods helping

you budget.

2. If you’ve taken efficiency steps to help

reduce your energy consumption such as

fitting energy saving bulbs, appliances

etc, the usage screens will help you see

how much energy you’re saving.

3. Your display will show you the effects of

making even small changes to your

central heating and hot water

thermostat settings.

4. You can use the CO2 emissions

information gathered on your display to

help you make decisions about how you

could help protect the environment by

using less energy in your home.

5. If your display regularly shows a red

light, take a walk around your home and

see which appliances can be switched

off to save energy.

What are kilowatts (kW) and kilowatt hours (kWh)? The amounts of electricity and gas you

use are shown on your display in kilowatt

hours (kWh). Each kWh is one unit. Your

appliances all use different amounts of

energy. A typical electric kettle is rated

around 2kW, which means that, while in

use, it consumes 2kW of electricity. If the

kettle was used continuously for an hour,

it would use 2 kWh, or 2 units of electricity.

Select

This will depend on whether you have a smart meter for electricity, gas or both.

Your display will show a light bulb symbol when presenting information about your electricity usage. It stores the details of your electricity usage over the last 12 months and you can view this by pressing the electricity button. Each time you press the button, you’ll move to the next display, as shown below.

A gas flame symbol will be displayed when presenting information about your gas usage. The first screen shows your current usage details. Keep pressing the gas button to view the next display, as shown in the diagrams below.

Time or temperature

How do I use this information?Try switching appliances, such as the TV or the

kettle, on and off to see how the readings change.

You’ll get an idea of how much energy each

appliance uses, and how much it costs to run.

Cost per hour in either £/Hr or pence/Hr,

at your current rate of use

Bar graph showing the last hour’s electricity use

in kW. Each bar shows one minute of energy use

This is the default screen, press the electricity button to return to this screen

8

Using your display

Current electricity use in kW

The values shown will change depending on

the number and type of appliances you’re using.

9

The costs on your energy display are a guide and can’t be used to work out your bill because we use averages to work it. Press the readings and costs button to view details of your energy costs over different time periods, along with corresponding meter readings. Each time you press the readings and costs button, you’ll move on to the next display, as shown in the diagrams below.

Readings/Costs

Using your display – energy costs

Electricity costs, rates and actual meter readings 1 x button press

• Cost as pence/kWh

• Time and date

• Actual meter readings in kWh,

exactly as shown on your smart meter

and updated every 30 minutes

View your costs for electricity usage yesterday, the last 7 days and the last 28 days 2 x button presses

Gas costs and actual meter reading 2 x button presses

• Cost as pence/kWh

• Actual meter reading in m3, exactly

as shown on your smart meters and

updated every 30 minutes

View your costs for gas usage yesterday, the last 7 days and the last 28 days 2 x button presses

10

Electricity use 1 x button press = instant cost now and graph of today

(each bar shows 1 hour)

2 x button presses = last 7 days (each bar shows 1 day)

3 x button presses = last 28 days (each bar shows 1 week)

4 x button presses = last 12 months (each bar shows 1 month)

Using your display – usage

Gas use 1 x button press = cumulative cost and graph of today

(each bar shows 1 hour)

2 x button presses = last 7 days (each bar shows 1 day)

3 x button presses = last 28 days (each bar shows 1 week)

4 x button presses = last 12 months (each bar shows 1 month)

How do I use this information?As well as noticing usage patterns, you’ll see how

much energy and money you’re saving if you’ve taken

energy saving steps, such as fitting loft insulation.

How is my display unit cost calculated?Your display uses a unit cost based on averages. The

unit cost is an average of your first and next unit (as

described on your bill), and is based on Ofgems

average annual consumption figures - which are

3,300kWh for standard meters, 5000kWh for Economy

7 meters and 16,500kWh for gas.

Also if you are an Economy 7 customer your display

assumes that you use 55% of units during cheaper

times and 45% at other times. Remember, your

discounts and VAT are not included on your display.

Press the emissions button to view the environmental impact of your home gas and electricity usage. The amount of CO

2 emitted per kWh is a variable figure that

depends on the method used for electricity generation at any given time. The display uses a weighted national average value. Move through the different screens as shown below.

Current CO2 emissions caused by fuel usage 1 x button press

• Emissions per hour in kG of CO2 at your

current rate of energy usage

• Current figure of CO2 per kWh of fuel

• Graph showing CO2 emissions over the

last hour (each bar shows one minute)

Emissions

CO2

Using your display – CO2 emissions

Today’s CO2 emissions caused by usage Electricity = 2 x button presses (top screen) Gas = 3 x button presses (bottom screen)

• CO2 emissions in kG linked to each type of energy

• Current figure of CO2 per kWh of fuel

• Graph showing CO2 emissions today

(each bar shows one hour)

Total CO2 emissions over the last 7 days, 28 days and 12 months 4 x button presses

• These three totals show the CO2 emissions

combined for both fuel types

11

12

Using your display – setting the alarmTo help control your energy spend, you can programme your display to

warn you if you’re spending more on electricity than your chosen amount.

An alarm will alert you when your hourly spend amount is reached.

Press once

Press repeatedly until menu item 3 Usage Alarm is highlighted

Press once to see Set Alarm

Press again to highlight the alarm level ie £0.00/Hour ON.

Use the keys

Followed by to enter your energy cost value

Set Alarm will be displayed followed by your set value

To exit to the main menu press

To resume normal operation press again

You can update your £/Hour amount as often as you like.

enter

enter

enter

menu

menu

menu

Using your display – setting the key toneEach time you press a button, a tone will sound. Use this menu

option to turn the tone on and off, according to your preference.

enter

enter

menu

menu

enter

enter

Press once. 1 Set-Up will be highlighted

Press once. 1 Buzzer Options will be highlighted

Press once. Set Buzzer will be highlighted

Press to highlight ON

Use the keys to toggle ON/OFF

and press again to highlight Set Buzzer O

To return to the main menu press

To resume normal operation press again.

menu

Using your display – light options

13

enter

enter

enter

enter

enter

Press once

Press once. 2 light options will be highlighted

Press once

Use to toggle on or off

Press to confirm

Scroll down highlight Brightness to confirm

to adjust % of brightness to confirm

To resume normal operation, press menu again.

Positioning the smart energy display

Your display can be mounted on the

worktop stand supplied, or fixed to a

wall. Please check the following when

positioning your display:

• It needs to be plugged into an

electrical socket.

• It should be placed somewhere

accessible, so you can read it easily.

• It shouldn’t be installed in a bathroom,

or any other areas with high humidity,

or in direct sunlight.

• If the message ‘Cannot Talk To Meter’

is displayed, move the display closer

to your meter or try it in different areas

of the house, as the signal may be

stronger there.

Important safety information

We want you to use your display safely, so please read these notes:

• Only use the enclosed power adapter.

Always switch off and unplug the

display before attaching or removing

the power cable.

• Never operate the display using a

damaged power adapter, lead or jack. If

you need a replacement power supply,

please call us on 0845 366 5973.

• Don’t immerse the equipment in water

or any other liquids. You can use a soft,

dry cloth to clean the unit.

• Don’t open the display if

the unit develops a fault, please call us

on 0845 366 5973.

• Please ensure children are supervised

when using the smart energy display.

• Operating conditions are 0°C to 40°C.

• Please do not dispose of this product

with your household waste. Take it to

an electrical product recycling centre,

or return it to us for disposal.

14

What else do I need to know?

Now my smart meters are installed, what can I expect when my next bill arrives?Your next bill is likely to include final readings from your old meters and the

automatic readings from your new smart meters. Also, we’ll make sure that all the

old meters we remove are recycled. Now your smart meters are installed, we can

bring your account completely up to date and from now on, unless you change to

a different plan or there’s been a price change, there’ll be no more estimated bills.

Staying with usYou’ll be free to move energy supplier at any time and we’ll do everything we can

to make sure you continue to receive the benefits of smart meters. However,

these may be reduced if the supplier doesn’t support smart meters.

In the future

As smart meter technology advances in the future, we may need to visit you to

exchange your smart meters. This will ensure you benefit from the very latest

smart meters can offer you.

15

What happens next?

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E.ON Energy Solutions Limited

Registered Office: Westwood Way Westwood Business Park Coventry CV4 8LG

Registered in England and Wales No. 3407430

eonenergy.com

Final meter reading (electricity)

Final meter reading (gas)

Smart meter serial number (electricity)

Smart meter serial number (gas)

Smart energy display serial number

Date smart meter(s) fitted

Your smart meter(s) certificate of installationYour installer will fill in these boxes once the installation is complete and your

display has been set up and tested. It’s a good idea to hang on to it in case you

need the info at any time - like if you move home.

Your details

Name

Address

Installation details

Name of installer

Date

Signature

#