SMART CARE EXTENDED WARRANTY PLAN...you repairs at cheaper prices, the risks that come along with using fake purification filters and parts alone can result in damage to the health

SMART CAREEXTENDED WARRANTY PLAN

WATER PURIFIERS

Our products are made with an unprecedented commitment towards safety and quality. In order to ensure peace of mind after the initial warranty period, it is extremely important that the product is serviced by trained professionals who understand the technicality of the product. Our Service Representatives have been trained through hours of on the job & class room training and know what’s best for our products. While a local service center might promise you repairs at cheaper prices, the risks that come along with using fake purification filters and parts alone can result in damage to the health & well-being of you, your family and to the product itself.

WHY MAINTENANCE IS REQUIRED?

WHAT TO EXPECT FROM OUR 1-IN-A-MILLION SERVICE?

Quick Response : Technology led advance system is the backbone of our service infrastructure. We respond to you in the shortest possible time, within 1 hour from the time of issue registration. You can reach us through phone, e-mail or SMS.

Quick Resolution : Our products are designed to indicate possible source of error, in an unforeseen situation if there is a fault. Our highly trained Service Representatives aim to diagnose the issue in one go and address your concerns promptly and precisely. While our Service Representatives are committed to deliver first time resolution, they are also responsible to do so in the shortest possible time.

At Havells, we pride ourselves in offering exemplary products to our consumers and when it comes to our installation and post-sales service, it’s no different. We aim to delight the consumers at every step of the product’s life cycle.Our promise of 1-In-A-Million Service signifies our commitment to each and every consumer that we value them and will do everything to make them feel special. We have built a dedicated team of water purifier Service Representatives and invested substantially to train the team on technical and soft skills. Personal attention and individual care at every step of the way is at the core of our service promise.

A FILTER CHANGE IS JUST LIKE REPLACING AN OLD BATTERY.When the cartridge is new, it works at an optimum level.

Just like a battery, the filter slowly depletes with usage over time.

While it can still function, the cartridge may need to be replaced.

As it gets consumed, the cartridge, just like a battery will need to be replaced with a new one.

We have a wide network of well-trained and experienced Service Representatives dedicated for our water purifiers. Our highly trained Service Representatives are on our payrolls so that \they can focus on serving you better.

We ensure that our Service Representatives visit your home as per your convenience with a prior appointment.

Our Service Representatives are trained to provide hygienic care at your home. They will wear shoe covers, head cover, gloves and usea dust collector and service mat to make sure that when they leaveyour home, its absolutely clean.

Spares are available on time so that our service Representatives can address your concerns in a single visit.

Our products are designed to provide you a preventive maintenance alert. Besides this, our advance systems will also remind you and schedule regular check-ups for your product.

We manufacture each and every spares and consumable in our own factory in India based on Indian water conditions under strict quality assurance program, and it carries the seal of Havells genuine accessories.Each of our purification cartridges is customized and manufactured in-house with a QR code for critical components.

A clearly defined escalation matrix ensures that your concerns are addressed promptly should there be any issue that you felt was not handled as per your expectations.

WHAT MAKES OUR 1-IN-A-MILLION SERVICE UNIQUE?

CUSTOMERS TESTIMONIAL

Havells service representative attended as per scheduled time and installed RO very perfectly and provided proper demonstration and his skill, way of talking & behaviour was well.

Havells service representative took special care to deal with the task in a clean manner like he wore head cover, foot cover, hand gloves and used sanitizer, dust collecting sheet etc. Over all i am happy with the installation.

The installation by Havells service representative was awesome and its quick, no leakages or rough ends. Impressed ! Looking forward to continuing to impress over the coming years. Cheers !

Ritesh KumarMayur Vihar, New Delhi

Deepak ArvindElectronic City, Bangalore

Melwyn Mendonca,Himayat Nagar, Hyderabad

TYPES OF EXTENDED WARRANTY PLAN

PRODUCT MODEL DESCRIPTION

ACTIVE

Two times Preventive Maintenance Visit

Two times replacement of Sediment Cartridge

One times replacement of Activated Carbon Cartridge

Cost of replacement of Germicidal UV, Electrical parts, Electronic parts in case of failure

Break down visit charges

ACTIVE PLUS




One time replacement of Ultra Filtration Cartridge



UV PLUS

ACTIVE TOUCH

ACTIVE PLUS BOOSTER



One time replacement of Activated Carbon

One time replacement Ultra Filtration Cartridge



MAX

PRO



Two times replacement of Mineral Cartridge

One time replacement of Activated Carbon & Silver Impegranated Taste Enhancer

One time replacement of Reverse osmosis membrane



DIGITOUCH

DIGIPLUS

UTC



Two Times replacement of Mineral Cartridge for DIGITOUCH/ DIGIPLUS/ UTC

One time replacement of Activated Carbon / Membrane Performance Enhancer Cartridge/ Silver Impegranated Taste Enhancer

One time replacement of Reverse osmosis Membrane



MAX ALKALINE

DIGIPLUS ALKALINE

DELITE ALKALINE



One time replacement of Alkaline Taste Enhancer, Activated Carbon & Membrane Performance Enhancer




25 LPH




One time replacement of Activated Carbon Cum Adsorber/ Silver Impegranated Taste Enhancer




MAINTENANCE CONTRACT PLAN TYPE (COVERED & NOT COVERED)

COMPREHENSIVE PLAN ACMC

SEMI COMPREHENSIVE

PLAN SCMC

FILTER PLAN FAMC

PRODUCT PLAN AMC

SERVICE VISIT PLAN SVMC

P

NA

P - P

P P - -

P P - -

P - P -

P - P P

P P P - P

P P P - -

P P P - -

P - - - -

P P - P -

P P - P P

P P P - P

P P P - -

P P P - -

P - - - -

P P - P -

P P - P P

P P P - P

P P P - -

P P P - -

P P P - -

P - - - -

P P - P -

P P - P P

P P P - P

P P P - -

P P P - -

P P P - -

P - - - -

P P - P -

P P - P P

P P P - P

P P P - -

P P P - -

P - - - -

P P - P -

P P - P P

P P P - P

P P P - -

P P P - -

P P P - -

P - - - -

P P - P -

P P - P P

Our Smart Care Plans bring to you a team of qualified and expert Service Representatives to periodically keep a check on your Havells products.

BENEFITSEnsures smooth functioning of the product

Prevents the growth of microbiological impurities in the product

SMART CARE EXTENDED WARRANTY PLAN

PRODUCT MODEL DESCRIPTION

ACTIVE






ACTIVE PLUS




One time replacement of Ultra Filtration Cartridge



UV PLUS

ACTIVE TOUCH

ACTIVE PLUS BOOSTER



One time replacement of Activated Carbon

One time replacement Ultra Filtration Cartridge



MAX

PRO




One time replacement of Activated Carbon & Silver Impegranated Taste Enhancer




DIGITOUCH

DIGIPLUS

UTC



Two Times replacement of Mineral Cartridge for DIGITOUCH/ DIGIPLUS/ UTC

One time replacement of Activated Carbon / Membrane Performance Enhancer Cartridge/ Silver Impegranated Taste Enhancer




MAX ALKALINE

DIGIPLUS ALKALINE

DELITE ALKALINE



One time replacement of Alkaline Taste Enhancer, Activated Carbon & Membrane Performance Enhancer




25 LPH




One time replacement of Activated Carbon Cum Adsorber/ Silver Impegranated Taste Enhancer




MAINTENANCE CONTRACT PLAN TYPE (COVERED & NOT COVERED)

COMPREHENSIVE PLAN ACMC

SEMI COMPREHENSIVE

PLAN SCMC

FILTER PLAN FAMC

PRODUCT PLAN AMC

SERVICE VISIT PLAN SVMC

P

NA

P - P

P P - -

P P - -

P - P -

P - P P

P P P - P

P P P - -

P P P - -

P - - - -

P P - P -

P P - P P

P P P - P

P P P - -

P P P - -

P - - - -

P P - P -

P P - P P

P P P - P

P P P - -

P P P - -

P P P - -

P - - - -

P P - P -

P P - P P

P P P - P

P P P - -

P P P - -

P P P - -

P - - - -

P P - P -

P P - P P

P P P - P

P P P - -

P P P - -

P - - - -

P P - P -

P P - P P

P P P - P

P P P - -

P P P - -

P P P - -

P - - - -

P P - P -

P P - P P

PRODUCT MODEL PLAN TYPE

MRP Rs. `

ACTIVE

ACMC 1750.00

SVMC 1050.00

FAMC 850.00

AMC 550.00

ACTIVE PLUS

ACMC 1950.00

SCMC 1450.00

SVMC 1050.00

FAMC 950.00

AMC 650.00

ACTIVE PLUS BOOSTER

ACMC 2250.00

SCMC 1750.00

FAMC 1150.00

SVMC 1050.00

AMC 750.00

ACTIVE TOUCH

ACMC 2250.00

FAMC 1150.00

SCMC 1750.00

AMC 750.00

SVMC 1050.00

UVPLUS

ACMC 2250.00

SCMC 1750.00

FAMC 1150.00

SVMC 1050.00

AMC 750.00

MAX ALKALINE

ACMC 5250.00

SCMC 3950.00

FAMC 2650.00

AMC 1450.00

SVMC 1050.00

DIGIPLUS ALKALINE

ACMC 5850.00

SCMC 4550.00

FAMC 3150.00

AMC 1950.00

SVMC 1050.00

EXTENDED WARRANTY PLAN PRICE

SPECIAL DISCOUNT ON EARLY PURCHASEPLAN DURATION DAYS FROM DATE OF PURCHASE DISCOUNT %

2 Years

0 to 30 days 22%

31 to 180 days 16%

Above 180 days 8%

1 Year

0 to 30 days 15%

31 to 180 days 10%

Above 180 days 5%

Protection against mechanical and technical problemsPeriodic check on the cartridge and their functioning

It is not only hassle free, it also saves the cost of unexpected failures and other such issues.

PRODUCT MODEL PLAN TYPE

MRP Rs. `

MAX

ACMC 4950.00

SCMC 3650.00

FAMC 2550.00

AMC 1450.00

SVMC 1050.00

PRO

ACMC 4950.00

SCMC 3650.00

FAMC 2550.00

AMC 1450.00

SVMC 1050.00

DIGIPLUS

ACMC 5550.00

SCMC 4250.00

FAMC 3050.00

AMC 1850.00

SVMC 1050.00

DIGITOUCH

ACMC 5550.00

SCMC 4250.00

FAMC 3050.00

AMC 1850.00

SVMC 1050.00

UTC

ACMC 5550.00

SCMC 4250.00

FAMC 3050.00

AMC 1850.00

SVMC 1050.00

25 LPH

ACMC 12950.00

SCMC 9550.00

FAMC 6450.00

AMC 3750.00

SVMC 1550.00

DELITE ALKALINE

ACMC 5850.00

SCMC 4550.00

FAMC 3150.00

AMC 1950.00

SVMC 1050.00

TERMS & CONDITIONS:

Comprehensive Plan: ACMC Under this contract two preventive maintenance visits, all the electrical parts, electronic parts, breakdown service visit and the cartridge replacement charges will be free of cost as per the following conditions

What is covered?

1. Preventive Maintenance Visits twice only

2. Replacement of Sediment cartridge twice only,

3. Replacement of Mineral cartridge twice only in case of RO models,

4. Replacement of Other cartridge once only,

5. Replacement of RO membrane once only in case of RO models

6. Replacement of UF membrane once only in case of UV models

7. All Electrical, electronic parts such as internal pump, PCB, UV lamp, and wiring harness

8. Breakdown service visit charges

What is not covered?

1. Plastic parts, non-electrical parts, painting of the body, aesthetical parts, panels and other styling decorative materials.

Semi Comprehensive Plan: SCMC Under this contract two preventive maintenance visits, all the electrical parts, electronic parts, breakdown visit charges and the cartridge replacement will be free of cost except RO/UF membrane as per the following conditions

What is covered?






6. Breakdown service visit charges


1. RO membrane in case RO models & UF membrane in case of UV models


Filter Plan: FAMCUnder this contract two preventive maintenance visits and the cartridge replacement will be free of cost except RO/UF membrane, electrical parts & electronic parts as per the following conditions

What is covered?






1. RO membrane in case RO models & UF membrane in case of UV models



4. Breakdown Service visit charges

Product Plan: AMC Under this contract all the electrical parts, electronic parts & breakdown visit charges will be free of cost except RO/UF membrane & Other Cartridges, Preventive maintenance visits as per the following conditions

What is covered?


2. Breakdown Service visit charges


1. Replacement of any Cartridges, RO membrane,UF membrane

2. Preventive Maintenance Visits


Service Visit Plan: SVMCUnder this contract two preventive maintenance visits and breakdown service visit charges will be free of cost except cartridges, RO/UF membrane, Electrical & Electronic parts as per the following conditions

What is covered?


2. Breakdown visit charges


1. Replacement of any Cartridges, RO membrane,UF membrane



• Prices are in Indian market only ` • Prices are subject to change without notice • Disputes, if any are subject to Delhi jurisdiction only. • This MRP supersedes all our previous Price List

• The prices are inclusive of GST

FREQUENTLY ASKED QUESTIONS:Does the cartridges are replace mandatory in Maintenance plan even if does not choke in 1 years’ time?

In case of Comprehensive, Semi comprehensive & Filter plan the cartridges are replace mandatory in 1 years’ time and not in Product plan & Service Visit plan

Does the RO/UF membrane are included in Maintenance Plan?

In case of only Comprehensive plan RO/UF membrane are covered and not covered in remaining plans like Semi comprehensive, Filter, Product, Service Visit plan

If there is any Breakdown with the Water purifier and there is no service scheduled, will visit charges be still included in Maintenance plan?

Even if service is not scheduled but there is a Breakdown problem with the product then the visit charges will be free of cost and by the customer can call Havells Customer care for

service

Does the Maintenance plan covers Electrical or Electronic parts failure?

In case of Comprehensive, Semi Comprehensive & Product plan the Electrical or Electronic parts will be replaced in free of cost and not covered in Filter plan & Service visit plan

Does the Mandatory Preventive Maintenance visits provided in Maintenance plan?

Two Mandatory preventive Maintenance visits will be provided to the water purifier product for Comprehensive, Semi comprehensive, Filter plan & Service visit plan except Product

Plan are not be provided

DISPENSING ACCESSORIESProduct Key Features Model Item Code MRP Rs. `

Dispensing tube for hygienic & healthy water: • 1 metre long• Brass nozzle• Holding hook

Active PlusActive Plus BoosterActive Active Touch

GSSWPU0022 399.00

Dispensing tube for hygienic & healthy water: • 1 metre long • Brass nozzle• Holding hook

MAXMax AlkalinePROUV Plus

GSSGNU0035

499.00DigiplusDigiplus Alkaline

GSSGNU0037

Digitouch GSSGNU0036

Havells India Ltd.Corporate Office: QRG Towers, 2D, Sector-126, Expressway, Noida - 201304 (U.P.)Ph. +91-120-3331000

To purchase maintenance plan please contact Havells Customer Care No.: 1800 11 0303 (Toll free), 1800 103 1313 (All Connection),011-4166 0303 (Landline)

1707

19/V

1

Documents

SMART CARE EXTENDED WARRANTY PLAN...you repairs at cheaper prices, the risks that come along with using fake purification filters and parts alone can result in damage to the health