SMART CARD, PAYMENTS AND BANKING TECHNOLOGY FOR …terrapinn-cdn.com/conference/cards-payments-east-africa/Data/brochure.pdf · SMART CARD, PAYMENTS AND BANKING TECHNOLOGY FOR EAST

SMART CARD, PAYMENTS AND BANKING TECHNOLOGY FOR EAST AFRICA

27-28SEPTEMBER 2O16Radisson Blu Hotel, Nairobi, Kenya

#PaymentsEA

www.terrapinn.com/PaymentsEA

4O EXHIBITORS | 2OO HOSTED VIPS | 25O DELEGATES | 1OOO ATTENDEES | 1OO SPEAKERS

Co-located with:

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Organised by:

“THE CONFERENCE WAS ABSOLUTELY FANTASTIC, A REAL EYE OPENER ON THE CHANGING LANDSCAPE OF PAYMENTS. I ENJOYED THE SESSIONS AND THE NETWORKING WITH PEERS WAS GREAT.” JAINE MWAI, COUNTRY TECHNOLOGY MANAGER, STANDARD CHARTERED (KENYA)

Welcome to the future of payments

Innovation is a proven path to differentiation and competitiveness.

Banks and telcos worldwide are rethinking their current business models and sources of revenue in light of Fintech competitors and revolutionary technology.

East Africa is a hub for such innovations and Payments East Africa is at the epicentre of this opportunity.

Join us in Nairobi for the second annual Payments East Africa. Last year’s disruptions are this year’s tools to hold onto your customers and keep your brand alive.

Learn how banks can save billions by integrating blockchain security. How telcos attract millions of customers through mobile financial services. How central banks’ regulations can boost financial inclusion and expand card portfolios.

By bringing together home-grown innovators, global disruptors, the region’s brightest banks, its most creative telcos and its forward-thinking regulators, Payments East Africa facilitates the constructive dialogue required to make a cashless East Africa a reality.

Further topics covered include:

EVENT OVERVIEW

BLOCKCHAIN

INTEROPERABILITY

LOYA

LTY

TOKENISATION

BIOMETRICS

P2PPREDICTIVE ANALYTICS

SECU

RITY NFC

FINANCIAL INCLUSION MOBILE MONEY

FINTECH

MASSIVE SAVINGS ON GROUP BOOKINGS www.terrapinn.com/PaymentsEA

BOOK YOUR PLACE TODAY www.terrapinn.com/PaymentsEA

“IT IS A GREAT OPPORTUNITY TO LEARN WHERE THE INDUSTRY IS HEADING AND WHAT ARE THE KEY FOCUS ITEMS ANY BANK SHOULD

CONSIDER IN THE NEAR TO LONG TERM.” MUSA KITOI, HEAD PRODUCTS AND SEGMENTS,

STANBIC BANK (TANZANIA)

Lauren RussellFounderGet It Rwanda (Rwanda)

Lexi NovitskePrincipal Investment Officer – AfricaSingularity Investments(Nigeria)

Anne MurungiMarketing DirectorKempinski Hotels(Kenya)

Louis-Antoine MuhireCEO & FounderMergims(Rwanda)

Aphrodice MutanganaGeneral ManagerkLab(Rwanda)

Moussa HabinezaCEO & Co-founderKhenz(Rwanda)

Willy KimaniChief Operating OfficerUchumi Supermarkets (Naivas Supermarkets)(Kenya)

Thiagarajan RamamurthyRegional Strategy & Operations DirectorNakumatt Holdings(Kenya)

Sam ChappatteManaging Director of New CountriesJumia(Uganda)

Zack MukewaGMTuskys(Kenya)

Bobby GadhiaDirectorPC World(Kenya)

Estelle VerdierManaging DirectorJovago(Kenya)

Toro OreroManaging PartnerDraperDarkFlow, SpeedUPAfrica (USA)

Emilian PopaFormer CEO Naspers Africa Internet Accelerator & Groupon, Principal Digital Growth Africa Middle East (South Africa)

Duncan Muchangi Ed BarrowManaging DirectorHellofood(Kenya)

Parinaz FiroziManaging DirectorJumia(Kenya)

Dr Percy OpioAuthorThe Future of Banking in Kenya(Kenya)

Alexanda SimiyuHead of CardsCo-operative Bank of Kenya(Kenya)

Michael KimaniChairmanAfrican Digital Currency Association (ADCA)(Kenya)

Josephine NyiranzeyimanaActing Director General ITMinistry of Youth and ICT Rwanda(Rwanda)

Victor MaluHead of Future Financial SystemsFinancial Sector Deepening(Kenya)

Elyas Bartholomew MtengaDirector of Information & Communication TechnologyCRDB Bank (Tanzania)

Chris CheruiyotHead of ChannelsCo-operative Bank of Kenya(Kenya)

Angela MwirigiDirector of Marketing and CommunicationsKenya Commercial Bank(Kenya)

Dennis NjauHead of ChannelsKenya Commercial Bank(Kenya)

Olumide OlusanyaChief Executive OfficerGloo.ng(Nigeria)

Roland CoulonChief Executive OfficerAccess Bank(Tanzania)

Mathias KatambaManaging DirectorHousing Finance Bank (Uganda)

Wilfred MusauChief Executive OfficerNational Bank of Kenya(Kenya)

Avi MitraChief Information OfficerKenya Commercial Bank(Kenya)

Sean RyanVP Platform PartnershipsFacebook(USA)

Jeremy AworiChief Executive OfficerBarclays Bank Kenya (Kenya)

Melika BedriVice President - Information SystemsCommercial Bank of Ethiopia(Ethiopia)

Peter GitauChief Information OfficerStandard Chartered Bank(Kenya)

Zafar KazmiHead of Mobile Channel StrategiesErste Bank(Austria)

Edwin de RonChief Marketing OfficerFetch & Head of Partnerships at Rabobank(Netherlands)

FIRST 75 SPEAKERS ANNOUNCED

MASSIVE SAVINGS FOR GROUP BOOKINGSSave up to 30%. See the registration page for details

Michael MbuthiaChief Information OfficerKenya Bankers Association(Kenya)

Chris KabagambeManaging DirectorTop Finance Bank(Uganda)

Abdi MohammedChief Operating OfficerBarclays(Kenya)

Innocent Muhizi Head of Information TechnologyI&M Bank(Rwanda)

Stephen N. MwuaraAssistant Director National Payments SystemCentral Bank of Kenya(Kenya)

Suleiman AsmanCountry DirectorInnovations for Poverty Action – Kenya(Kenya)

Patrick WanjohiFinancial Services – MPESASafaricom(Kenya)

Patrick NuttallHead of theLondon Digital Security Centre (LDSC) and Cyber Security ManagerKPMG(UK)

Robel AlemayehuDirector - Ebanking ServicesDashen Bank(Ethiopia)

Marwan ElnakatAME eBanking Solutions ManagerGemalto(France)

Paul KanthambiHead of ITNBS Bank(Malawi)

Gezahegn DugassaDirector of Technology InnovationAwash InternationalBank S.C.(Ethiopia)

Lelemba PhiriManaging DirectorZoon(South Africa)

Samir SatchuFounderPesaZetu(Kenya)

Rory MooreChief Executive OfficerInnovation Agency(South Africa)

Patrick MuhireCEO & FounderVugapay(Rwanda)

Melaku KebedeVice President - Systems & E-BankingUnited Bank S.C.(Ethiopia)

Jonathan ParisotManaging DirectorAIG Express(Kenya)

Stephen WaiswaHead of ProductsDiamond Trust Bank(Uganda)

Johnson OndichoHead of Electronic PaymentsKenya Commercial Bank(Kenya)

Zahid MustafaRetail Banking DirectorBarclays(Kenya)

David KimuraHead Innovation & ProjectsNIC Bank(Kenya)

Simon MungaiChief Manager ICTJamii Bora Bank(Kenya)

Sanjay KachruHead of Cards and Alternative ChannelsExim Bank Tanzania(Tanzania)

George OtiendeHead of BranchesDiamond Trust Bank(Kenya)

Saugata BandyopadhyayManaging Director Operations and Customer ExperienceCRDB Bank(Tanzania)

David NdomeHead of Digital & Proximity BankingNational Bank of Kenya(Kenya)

Jeff NgetaAss. General ManagerChase Bank(Kenya)

Elizabeth RossielloChief Executive Officer and founderBitPesa(South Africa)

Dave MarkChief Technology OfficerM-Changa(Kenya)

Philippe MeyerBlockchain Expert (Germany)

Stone AtwineCEO & Co-Founderuseremit(Uganda)

Patrick BuchanaCEO & FounderAirclerk(Rwanda)

Eric Anderson K MugoHead of Fraud Management and Information SecurityChase Bank(Kenya)

Rai Usman MujahidHead of CardsBarclays Bank(Kenya)

Alix MurphySenior Mobile AnalystWorldRemit(UK)

Aaron FuManaging PartnerNest VC(Kenya)

Ayo AdegokeCountry Operating OfficerAccess Bank(Rwanda)

Khalid HadjEast Africa Area ManagerIngenico Group(France)

Lorien GamaroffChief Executive OfficerBankymoon(South Africa)

Andrew OtikoChief Executive OfficerMobinet Blue 34 LTD

CREATING A DIGITAL BANKING CULTURE

09.00

09.05

09.35

10.15

10.35

VIP welcome address

INTERNATIONAL KEYNOTE: Shifting from business innovation to technology innovation• Utilising technology for a better payments and banking experience

• Observing the big trends set to transform the industry: IoT, BLE, wearables and beyond

• Employing a new type of banker: training bankers to be data scientists

• Collaboration between banks to regain the power and become a source of innovation

• Increasing technological competition to foster borderless business

Edwin de Ron, Chief Marketing Officer, Fetch & Head of Partnerships, Rabobank

Defining the future of digital banking and payments in East Africa• Offering convenience for an increased conversion rate and greater financial inclusion

• Permitting tech-savvy customers to pay the way they want to pay; and bank the way they want to bank

• How will beacons, NFC, tokenization, cloud and connected devices improve your services?

• How can incumbent retail banks minimise costs to compete with digital challengers?

Enquire now to sponsor this session

PAYMENTS

THE EVOLUTION OF MOBILE PAYMENTS

FUTURE BANK

BRANCH V DIGITAL

PANEL: Bringing alternative payments into the mainstream• Bringing payments to life by providing and accepting alternative methods

• Preparing for an increase in mobile, social and wearable payments

• Which technology at play will win?

• Securing customer payment data

• Changing consumer and merchant expectations to integrate alternative payments into day-to-day life

MODERATOR: Suleiman Asman, Country Director, Innovations for Poverty Action – Kenya

PANELLISTS: Johnson Ondicho, Head of Electronic Payments, Kenya Commercial BankSanjay Kachru, Head of Cards and Alternative Channels, Exim Bank TanzaniaStephen N. Mwuara, Assistant Director National Payments System, Central Bank of Kenya

PANEL: Increasing competition in the mobile money market• Can banks hold their own against MNOs?

• Adding value-added financial services like free money transfers and access to credit

• Pushing product innovation further in a market that has trouble evolving beyond payments

• Streamlining the enrolment process to increase customer uptake

• Augmenting offerings according to initial customer feedback

MODERATOR: Suleiman Asman, Country Director, Innovations for Poverty Action – Kenya

PANELLISTS: Patrick Muhire, CEO & Founder, VugapayPatrick Wanjohi, Financial Services – MPESA, SafaricomStephen Waiswa, Head of Products, Diamond Trust Bank

FIRESIDE CHAT: Capitalising on agency banking• Increasing customer reach and access to formal financial services

• Ensuring transaction security

• Empowering the agents

• Predicting demand and effectively selecting locations

MODERATOR: Dr Percy Opio, Author, The Future of Banking in Kenya

INTERVIEWEES: Cromwell Kedemi, Director Retail & Premium Banking, National Bank of KenyaSaugata Bandyopadhyay, MD Operations and Customer Experience, CRDB Bank Tanzania

PANEL: Building the ultimate ’branchless’ banking experience • Allowing customers to deposit, withdraw and transact in a secure, efficient manner

• Fintech: offering a broad range of services to eliminate the need for a branch

• Providing an interface that anticipates the customer’s needs

• Guaranteeing significant customer uptake with increased usability

• Implementing social media banking to cater to the needs of digital natives

MODERATOR: Dr Percy Opio, Author, The Future of Banking in Kenya

PANELLISTS: Jeff Ngeta, Ass. General Manager, Chase Bank David Kimura, Head Innovation & Projects, NIC BankGeorge Otiende, Head of Branches, Diamond Trust BankChris Kabagambe, Head of Operations, Top Finance Bank

11.00

11.20

SPEED NETWORKING

13.05

PAYMENTS

Welcome address by lunch sponsorEnquire now to sponsor the lunch break

CREATING A CASHLESS FUTURE

FUTURE BANK

THE DIGITALLY-SAVVY CONSUMER

FIRESIDE CHAT: New efforts to expand card usage • Catering to a quickly growing middle class

• Increasing dependence on debit cards

• Removing inactive cards from the system

• Changing the myths and misconceptions that surround card portfolios

• Educating merchants to improve customer experience at the POS

INTERVIEWEES: Alexanda Simiyu, Head of Cards, Co-operative Bank of Kenya

Rai Usman Mujahid, Head of Cards, Barclays Bank

Progressing a cashless city• Does the transportation industry provide a clear path to ROI?

• The role of NFC in public transport

• Assessing the new opportunities and motivations for transit operators, retailers and merchants

• Ensuring convenience, security and accountability within hospitals and universities

• Increasing transparency and reducing corruption throughout the city

• Identification and easing collection of taxes

Patrick Buchana, CEO & Founder, Airclerk

Digital natives: your customer of the future • Serving the heightened expectation of the connected millennial customer

• Taking a comprehensive and interactive approach to educate the digital consumer

• Utilising all digital essentials: social, mobile, data and location

• Increasing the speed of service

• Generating content, social and digital media that drives millennial brand loyalty

Saugata Bandyopadhyay, MD Operations and Customer Experience, CRDB Bank Tanzania

Differentiating to attract, retain and best serve today’s digital customers• Acquiring customers with relevant interactions

• Increasing satisfaction by keeping track of a customer’s entire journey

• Effectively using loyalty programmes and support systems to retain customers

• Valuing customer complaints and acting upon them

• Growing sales through continuous daily customer interaction generated across platforms

Abdi Mohammed, Managing Director, Barclays Tanzania

14.20

13.00

14.40

FIRESIDE CHAT: Fostering cross border P2P payments and lending• Increasing interoperability between MNOs, banks and Central Banks

• Connecting mobile wallet remittances across regional borders

• Partnering with Fintech companies to go beyond East African borders

• Can P2P lending become widespread and universally accepted?

• Competing with non-banks who are quickly and effectively providing small value loans

INTERVIEWEES: Lelemba Phiri, MD, ZoonSamir Satchu, Founder, PesaZetu

Challenger banks: the threat and the opportunity • Competing with digital-only banks that are born to be more efficient at driving customers to channels

• Transforming legacy systems, operational processes and branches to contend with Fintech disruptors

• Offering omnichannel customer engagement models

• Driving innovation through Fintech partnerships and acquisitions to appeal to the millennial consumer

Melaku Kebede, Vice President - Systems & E-Banking, United Bank S.C.

11.40

Integrating NFC into East Africa’s payments industry • Choosing the right contactless product for your business

• Offering a cheaper, smarter and safer alternative to cash

• Contactless cards: fast, secure and more convenient payments

• Moving from contactless cards to contactless mobile payments

• Rolling out NFC enabled stickers

• Working with merchants to educate consumers


Debating the role of the branch for the unbanked and under-banked majority• Leveraging Fintech to achieve true financial inclusion

• Assessing agency networks as an alternative to rural branches

• Building relationships and winning customers with face-to-face interactions

• Retaining the value of traditional bricks and mortar branches

• Modernising branch services

Andrew Otiko, CEO, Mobinet Blue 34 Limited

12.00

NETWORKING LUNCH

ROUNDTABLES ROUNDTABLES12.20

The fragmented mobile wallet market: opportunities across regional bordersStephen Waiswa, Head of Products, Diamond Trust Bank

The future of ATMs: evolving into a ‘one-stop-bank’David Ndome, Head of Digital & Proximity Banking, National Bank of Kenya

The essentials to secure identity in a digital worldElyas Bartholomew Mtenga, Director of Information & Communication Technology, CRDB Bank

Leveraging social media platforms to acquire and retain new and existing customersEnquire now to host a roundtable

How to leverage the POS device to respond to the Mobile Money acquiring challengeKhalid Hadj, East Africa Area Manager, Ingenico Group

Investing in customer loyalty: align your business priorities with customer prioritiesEnquire now to host a roundtable

AGENDA 27TH SEPTEMBER 2O16

1/3

DAY 1 AGENDA 27TH SEPTEMBER 2O16

2/3

DAY 1

ANNUAL CEO PANEL: Digital services for the underserved • Progressing financial inclusion through the prism of the digital economy

• Reducing the cost of transactions, educating the underserved and improving access to financial services

• Building an interoperable ecosystem

• Enabling further cross-border transactions to develop a robust, transparent and low-cost financial network

• Developing the range of user-centric financial services available on digital touch points

• Assessing the changing financial landscape in the age of global Fintech

PANELLISTS:

Roland CoulonChief Executive Officer

Access Bank Tanzania

Jeremy AworiChief Executive OfficerBarclays Bank Kenya

Mathias KatambaManaging Director

Housing Finance Bank

Wilfred MusauChief Executive Officer

National Bank of Kenya

Suleiman Asman Country Director Innovations for PovertyAction – Kenya

MODERATOR:

16.25

18.00

ROUNDTABLES ROUNDTABLES

Developing the East Africa region into a Fintech hubJosephine Nyiranzeyimana, Acting Director General IT, Ministry of Youth and ICT Rwanda

Stepping up security for the mobile worldEric Anderson K Mugo, Head of Fraud Management and Information Security, Chase Bank

Micro-lending via mobile apps to target millennialsLouis-Antoine Muhire, CEO & Founder, Mergims

Repositioning customer engagement in a world of branchless bankingDennis Njau, Head of Channels, Kenya Commercial Bank

Making a habit of analytics the shift from using once to reusing oftenEnquire now to host a roundtable

Advancing and automating branch servicesEnquire now to host a roundtable

15.40

16.20

17.50

Securing next generation cards• Building consumer trust in plastic

• Moving biometric authentication into the main stream

• Adding next-gen security extras such as chips, mini screens and touch buttons

• Securing online payments through the generation of OTP (one time passwords)

• Adding advanced levels of security with tokenization


Integrating social media into retail banking• Leveraging social media platforms to acquire and retain new and existing customers

• Expanding social media interactions with targeted personalised messages

• Incorporating social networking platforms with mainstream banking to offer a seamless on-the-go experience

• Offering transaction-based and social loyalty points for specific banking activities

• Receiving banking account updates through Twitter and Facebook


15.20

NETWORKING BREAK

NETWORKING DRINKS RECEPTION

To host this reception, contact Joseph Ridley today on +971 4 440 2536 or email [email protected]

Welcome address by afternoon sponsorEnquire now to sponsor this refreshment break

Close of day one

DEFENDING FROM CYBER SECURITY THREATS

17.00

17.20

Next generation fraud tactics• Transforming authentication so it is no longer the primary reason for mobile fraud

• Delivering multi-layered authentication across digital channels

• Utilising biometric authentication to fight fraud and protect identity: facial, vocal, iris, fingerprint recognition

• Detecting mobile risk factors such as mobile malware and rogue applications

• Translating risk into actions with fast acting intelligence such as restricting or blocking access to high-risk devices



3/3

DAY 1SHIFTING TO BECOME A TECH-SAVVY BRAND

09.00

09.30

10.00

10.20

INTERNATIONAL KEYNOTE: Mobile frictionless transactions• Creating a cashless society in the dawn of connected commerce

• Providing mobile payment platforms that are a ‘one-stop-shop’ (utilities, ecommerce, physical transactions)

• Utilising the vast range of technologies available for frictionless commerce

• Enabling customers to pay the way they want to pay and bank the way they want to bank

• Increasing ROI and improving customer retention with transactional flexibility

• Bringing commerce to life by providing and accepting alternative payments

Zafar Kazmi, Head of Mobile Channel Strategies, Erste Bank

Providing opti-channel financial services• Delivering the optimum channel based on the customer’s need and preferred channel

• Creating a connected transaction experience that is seamless and almost effortless

• Providing contextually relevant emotional interactions throughout the transaction process

• Recognising the power of data to gain a deeper understanding of customer

• Educating the customer on omnichannel offerings and removing inefficiencies from legacy systems


PAYMENTS

ANALYTICS: REDEFINING PAYMENTS

FUTURE BANK

DESIGNING AND SECURING THE FUTURE BANK EXPERIENCE

Rolling out predictive analytics • Doing more than simply collecting and analysing data

• Predict what can be offered in the future to customers, not what is happening now

• Creating timely and compelling offers with digital profile, behaviour and patterns

• Influence every imaginable variable that impacts a customer’s decision to transact

• Using data mining and predictive modelling to proactively manage and optimise risk

Simon Mungai, Chief Manager ICT, Jamii Bora Bank

Protecting the customer when using big data• Keeping private data private

• Monitoring device type, browser type and browsing history for increased insight

• Using customer data with integrity

• How to adhere to regulations and restrictions

• Diminishing the chance of data breaches

Gezahegn Dugassa, Director of Technology Innovation, Awash International Bank S.C. Ethiopia

Designing a smart consumer experience• Using design to boost adoption rates and build the digital bank

• Introducing human-centered design, design thinking and new creation models

• Visualising how the ideal end-to-end response looks

• Designing an easily navigable platform and organisational structure to keep up with digitalisation

Chris Cheruiyot, Head of Channels, Co-operative Bank of Kenya

Providing an immersive digital customer experience • Offering simple, convenient, transparent digital services that improve user experience

• Increasing penetration of purely digital customers

• Combining vast amounts of customer data with digital capabilities

• Utilising real time technology to improve the customers’ interaction with the digital bank

• Ensuring all aspects of the journey are navigable and responsive, online and on mobile

• Ensuring your platforms are accessible to various screen sizes on mobile, tablets and desktops

Robel Alemayehu, Director - Ebanking Services, Dashen Bank

11.00

11.20

NETWORKING BREAK SPONSORED BY GEMALTO


1/3

DAY 2

CIO PANEL: Security: the digital money fundamental • Handling risk, security and fraud in the digital age

• Utilising predictive analytics to anticipate and combat data breaches in a mobile-enabled world

• Managing increasing sophistication and scale of threat to match technology developments

• Integrating blockchain technology to increase transparency, accuracy and cost efficiency

PANELLISTS:

Michael Mbuthia Chief Information Officer Kenya Bankers Association

MODERATOR:

KEYNOTE PANEL: Emerging technologies and the impact on retail banking • Embracing an innovation culture to reinvent payments and financial services

• Designing the smart bank of the future

• What technologies will impact your customer and your ROI?

• How can legacy banks sit at the forefront of innovation?

• Fintech: friend or foe?

• Launching an innovation arm to keep up with the start-ups

PANELLISTS:

Victor Malu Head of Future Financial Systems Financial Sector Deepening

MODERATOR:

Abdi MohammedManaging Director

Barclays Tanzania

Creating loyal customers with loyalty programmes• Improving customer acquisition and retention with rewards that matter

• Creating the best understanding of the customer and the customer’s context

• Ensuring profitability and cost efficiency

• Being selective with partners and incentives

• Committing customers for the long haul

• Launching premium products that increase credit card uptake

Angela Mwirigi, Director of Marketing and Communications, Kenya Commercial Bank

Digitise your workforce to better connect with your customers• Developing the digital capabilities of relationship managers

• Empowering employees to keep pace with customer evolutions and technology

• Mining new talent in the region

• Digitising the bank employee: online video, video tellers and video banking

• Providing real time interactions to predict risk and manage daily financial decisions

Christopher Kabagambe, Head of Operations, Housing Finance Uganda

15.00

Avi MitraChief Information Officer

Kenya Commercial Bank

Melika BedriVice President - Information Systems

Commercial Bank of Ethiopia

Peter GitauChief Information Officer

Standard Chartered Bank

Innocent MuhiziHead of Information Technology

I&M Bank

Elyas Bartholomew Mtenga Director of Information &

Communication Technology CRDB Bank

Zafar KazmiHead of Mobile Channel Strategies

Erste Bank

PANEL: The future of Fintech in East Africa • How can Fintech disrupt a cash-based economy?

• Investing in East Africa to create a start-up culture and hub of innovation

• Assessing the risk- Fintech innovators can banish fees

• Debating the role of compliance and regulation

• Accelerating user adoption and bringing connections to new merchants

• Collaboration between banks and start-ups: launching a reboot for financial services

PANELLISTS:

PANEL: Leveraging the $80bn blockchain opportunity• Integrating blockchain technology into the mainstream to ease the settlement and transfer of payments

• How can banks adapt the technology?

• Limiting the risk of fraud for consumers

• Allowing consumers and suppliers to connect directly, removing the need for middlemen

• Overhauling existing banking infrastructure, speeding up settlements and cutting costs

PANELLISTS:

Extracting ROI from customer insight• Using customer analytics to drive contextual experiences and your business decisions

• Practicing cognitive analytics to enhance customer insight

• Understanding who your MVCs (Most Valuable Customers) are and what they want

• Recognising social media data as a new traditional data set

• Learning more about your customers to tailor the payments experience

Designing and developing a retail bank brand• Embracing an innovation culture to reinvent payments and financial services

• How can legacy banks sit at the forefront of Fintech innovation?

• Introducing human-centered design

• Taking risks and responding to the market

• How to partner with Fintech disruptors

Zahid Mustafa, Retail Banking Director, Barclays

11.40

Big data analytics and fraud detection• Using big data to analyse and detect fraud trends in a digital world

• Preventing and predicting fraud in real time without affecting the experience of the customer

• Analysing past failures of data to forecast and handle uncertainty

• Developing analytics to uncover the true identity of individuals and groups


Securing the future of digital banks• Viewing channels as interchangeable for the same banking activities

• Going mobile: Authenticating multiple channels for your omnichannel strategy

• From Edge to Core: Minimising risk by protecting the bank’s entire ecosystem

• Adapting global eBanking success stories to the needs of the East African market and consumers

Marwan Elnakat, AME eBanking Solutions Manager, Gemalto

12.00


2/3

DAY 2

THE RISE OF FINTECH

13.05

Welcome address by lunch sponsorEnquire now to sponsor the lunch break

13.00

NETWORKING LUNCH

ROUNDTABLES ROUNDTABLES12.20

Tokenization: what is it and how is it changing the digital payment landscapeInnocent Muhizi, Head of Information Technology, I&M

Talent acquisition and reverse brain-drain: hiring digitally-savvy bankers

How to bring NFC into the mainstreamEnquire now to host a roundtable

Removing friction from all points of the customer journeyEnquire now to host a roundtable

14.20

14.50

Dave MarkChief Technology OfficerM-Changa

Elizabeth RossielloChief Executive Officer and FounderBitPesa

Stone AtwineCEO & Co-Founderuseremit

Lorien GamaroffChief Executive OfficerBankymoon

Samir SatchuFounderPesaZetu

Philippe MeyerBlockchain Expert

Aaron FuManaging PartnerNest VC

Michael KimaniChairmanAfrican Digital Currency Association

Rory MooreChief Executive OfficerInnovation Agency

MODERATOR:

Rory MooreChief Executive OfficerInnovation Agency

MODERATOR:

16.30

ROUNDTABLES

Omnichannel payments: allowing your customers to pay on any device, across any channel, anywhereAyo Adegoke, Country Operating Officer, Access Bank Rwanda

Drive customer loyalty with co-branded partnershipsRai Usman Mujahid, Head of Cards, Barclays Bank Kenya

Creating convenience for the customer whilst securing their dataPaul Kanthambi, Head of IT, NBS Bank

Eliminating the risk of fraud in online payments with double secure authenticationEnquire now to host a roundtable

15.50

CLOSE OF CONFERENCE

15.10

15.30

P2P disruptors

• Partnering with banks and telcos to go beyond East African borders

• Boosting the mobile money ecosystem and connecting diaspora communities

• How will low-cost, digital P2P payments affect banks and MNOs?

• How are instant, mobile-to-mobile remittances shifting customer behaviour?

• Social media: making use of the viral engine for P2P payments

Alix Murphy, Senior Mobile Analyst, WorldRemit

Cloud computing: the Fintech enabler

• Offering Fintech businesses an unlimited amount of virtual power and storage space

• Scaling up or down rapidly according to demand levels

• Taking on new business and markets at speed

• Launching and scaling a Fintech brand cost effectively

• How can banks take advantage of the cloud and replace in-house legacy IT systems



3/3

DAY 2

BOOK NOW TO SAVE UP TO $400www.terrapinn.com/PaymentsEA

MEET THE EXPERT MEET THE EXPERT

MONDAY 26TH SEPTEMBER THURSDAY 29TH SEPTEMBER

10.00-11.00 Background on cyber security• General introduction to the field of cyber security, including key threat actors, international frameworks and case studies

11.00-11.30 Networking break

11.30- 12.30 Technology and people • Cyber security is not just about technology; people can compromise or enhance security• Empowering your team to be a key line of defence

12.30- 13.30 Lunch

13.30- 14.30 Supply chains, commercial partners and clients• Understanding who has access to your data, why and how• How to control your information in the era of extended enterprise


15.00-16.00 Developing a strategy• Discussion of tactics for effective risk management and intelligence sharing• Embedding good “security culture” into your entire business

10.00-11.00 What is blockchain?• Understand the features and benefits of blockchain technology• Clarify the applications of these new technologies


11.30- 12.30 Blockchain versus Bitcoin• Defining Bitcoin technology and looking beyond the controversy• Establishing the differences between Bitcoin and blockchain

12.30- 13.30 Lunch

13.30- 14.30 Leveraging the power of smart contracts• What are smart contracts?• Discovering the potential of smart contracts for your business


15.00-16.00 Evaluating the marketplace• Identifying the main types of service providers• Assessing the right provider for your business

The number of high profile cyber security incidents, particularly data breaches, has significantly increased over the past decade. While new technologies can introduce risks and threats, they also pose a significant opportunity for market advantage.

Participants will learn about emerging threats and how to make informed decisions regarding cyber security risks to their business.

Blockchain technology is generating tremendous hype and has become the latest Fintech buzzword. Blockchain is not just a fad; it’s a game changing technology.

The purpose of this workshop is to understand how this new technology emerged, where it can be applied to your business right now and how it may develop over the coming years.

CYBER SECURITYWORKSHOP

BLOCKCHAINWORKSHOP

YOUR SCHEDULE YOUR SCHEDULE

WORKSHOP SUMMARY WORKSHOP SUMMARY

As an Executive Advisor on the Cyber Security advisory team at KPMG UK, Patrick has worked with clients across several different sectors, including Financial Services. In his recent role as interim Chief Executive of the London Digital Security Centre, a non-profit established by the London Mayor’s Office for Policing and Crime, he helped secure and protect small to medium sized enterprises in the UK’s capital. Patrick is also a fully qualified CISSP.

For more than 25 years, Philippe has been impacting projects in the finance industry – bridging the gap between IT and business with a focus on innovation. Over recent years, Philippe has turned his attention to blockchain and this workshop will be the first time he shares his insights in Africa.

Are you looking for big ideas and fundamentals so you can master tricky subjects at speed?

The retail banking industry is BIG business. It’s also a techy business and requires in-depth knowledge of your subject matter.

These workshops offer comprehensive training for those seeking to quickly become an expert in the industry’s hottest topics.

These full-day sessions address the big issues that you and your company are facing using the latest case studies, exercises, role plays and simulations.

Our workshop leaders are global experts in these topics. They include technologists, gurus and practitioners.

Two day conference not enough for you? Add one or two workshops to extend your learning.

Patrick NuttallHead of the London Digital Security Centre (LDSC)

Philippe MeyerBlockchain Expert

BOOK YOUR WORKSHOP NOW FOR $700 OR TWO FOR $1,100 by visiting www.terrapinn.com/PaymentsEA

LOOKING FOR EVEN DEEPER INSIGHTS?

BOOK YOUR PLACE TODAY www.terrapinn.com/PaymentsEA

100+ speakersIn 2016, you’ll hear from over 100 speakers from banks, telcos, government and tech firms. You won’t find another event that can match this for size or quality.

A wider geoOur focus has expanded beyond Kenya, Rwanda, Tanzania and Uganda. Discover the latest payments trends in Burundi, Djibouti,Eritrea, Ethiopia, Malawi, Mauritius and South Sudan.

Additional C-level panelsDue to the popularity of the annual CEO panel, we are launching a CIO panel and a technology panel to provide the latest updates across the entire payments ecosystem.

A new co-located eventThis year’s event is co-located with the first ever Ecommerce Show East Africa. With so much content, bring your team along to cover the entire event.

International keynote speakersAs well as home-grown expertise, our agenda features global payments and Fintech experts. You’ll learn to apply international trends and case studies to the local markets.

New workshops launchedDive deep into the most important topics, including Blockchain and cyber security. With these full-day workshops.

For more information visitwww.terrapinn.com/EcommerceEA

WHAT’S NEW?“THE CONFERENCE WAS GREAT AND ALL OF THE SPEAKERS WERE CAPTIVATING. TO TOP IT ALL, THE OPPORTUNITY TO NETWORK WAS FANTASTIC.” MARK BEREM, CENTRAL BANK (KENYA)

BOOK YOUR DISCOUNTED DELEGATE PASS TODAY www.terrapinn.com/PaymentsEA

NETWORKING

DO YOU QUALIFY FOR THE VIP PROGRAM?Call Andrew Shoesmith on +971 (0) 4440 2522 or email [email protected]

“I WAS REALLY IMPRESSED BY THE NUMBER OF SENIOR LEVEL REPRESENTATIVES FROM THE REGION’S TOP BANKS. IT WAS A FANTASTIC OPPORTUNITY

FOR NETWORKING AND LEARNING.”ELIZABETH ROSSIELLO, CEO AND FOUNDER, BITPESA (KENYA)

Where else can you sit down with CXOs from banks, retailers, government, telecom operators and enterprise? These interactive sessions are designed to introduce the new techniques and technologies being implemented to build innovation.

ROUNDTABLES

Each year we host senior executives from banks, and governments from across the region to the conference. Hundreds of VIPs attend, making Payments the best attended smart card, payment and ID event in the region.

VIP PROGRAM

With hundreds of potential customers to meet, this is your chance to network with everyone in the room. Quick, efficient and fun, speed networking is a great opportunity to establish valuable relationships in a crowd of potential customers.

SPEED NETWORKING

Take control of your time at the show by proactively contacting fellow attendees and arranging meetings in advance with our online platform. With an inbuilt matchmaking feature, it’s easier than ever to find who you need to meet at the show and pre-arrange those vital meetings.

NETWORKING PLATFORM

An exclusive evening of cocktails and canapés to mingle with your industry peers from across the East Africa region.

DRINKS RECEPTION

We don’t leave networking to chance

No other payment event creates a show entirely around making sure you meet the right people to grow your business. We attract the most senior representatives from banks, retailers, government, telecom operators and enterprise from across East Africa and have built hours of networking into the agenda.

WHO ATTENDSKEY BANKS & TELCOS IN ATTENDANCE

A.B.C. Bank Bank M Bank of Kigali B.K. Barclays (Kenya) Centenary Bank Central Bank of Kenya Central Bank of South Sudan CFC Stanic Bank Chase Bank Citibank (Kenya) Co-operative Bank of Kenya CRDB Bank Tanzania D.F.C.U. Bank Diamond Trust Bank (Kenya, Tanzania, Uganda) Ecobank Equity Bank (Kenya, South Sudan) Exim Bank F.B.C. Bank Housing Finance Bank I and M Bank Ltd (Kenya, Rwanda) Jamii Bora Bank Kenya Commercial Bank Middle East Bank Kenya MTN (Rwanda, Uganda) N.I.C. Bank National Bank National Bank of Kenya Safaricom Stanbic Bank Standard Chartered Bank (Kenya, Nigeria) Telkom Orange United Bank For Africa Victoria Commercial Bank Zambia National Commercial Bank

GEOS

JOB TITLES

Banks & Financial

Institutions

75%

Retailers, Shopping Malls &

Supermarkets

5%

Government

1O%

Transport & Telco Operators

5%

INDUSTRIES HEADS OF

SENIOR VICE PRESIDENT

VICE PRESIDENT

BOARD MEMBER

HEADS OF DEPARTMENTS

CXOS GENERAL MANAGER

PaymentsCardsITStrategyBankingRetailOperationsChannelsMobileMarketingProduct DevelopmentCustomerInformation security e/m Banking

TechnologyDigitalLoyaltyBusiness transformationImplementation & DeliveryComplianceInnovationCustomerCRMData and AnalyticsBusiness systems

Fintech Firms

5%

South Sudan (5%)

Burundi (5%)

Uganda (10%)

Tanzania (15%)

Rwanda (10%)

(5%) Ethiopia

(35%) Kenya

(5%) Eritrea and Djibouti

(5%) Mauritius

(5%) Malawi

THOUGHT LEADERSHIP PRESENTATIONSDeliver your message as a thought leader on a chosen topic to a room with hundreds of senior retail banking and payments executives.

CASE STUDY PRESENTATIONSShowcase your best customer case study to establish awareness and viability to a room full of prospects.

ON FLOOR SEMINARSDemonstrate your technology as part of our on floor seminar, allow visitors to understand the full scope of benefits your product can offer them.

ROUNDTABLESHost a roundtable of up to 15 industry professionals around a key topic. The format is a really powerful platform to meet qualified, self-selected attendees to debate a problem they have, that you can solve.

SPONSORS

EXHIBITORS

YOU SHOULD SPONSOR PAYMENTS EAST AFRICA 2016 BECAUSE:

• You see the opportunity in the region and the growth of the market• Your sales force is in need of high quality, decision making leads• You need to educate your market about the possibilities created by your product or service• You want to motivate senior business executives to grow their investment in technology and services• You want an effective platform for generating sales

PANEL DISCUSSIONSJoin your clients and prospects in key panel discussions highlighting challenges and innovative solutions.

BRANDINGWe are already marketing the event. The sooner you join, the more exposure you will get, via our website and other digital channels, print media and online community.

LEAD GENERATIONThis is a digital inbound marketing program that uses social marketing and CRM to create awareness for your product or services. It allows you to generate leads that you can add to your sales pipeline.

TO SPONSOR OR EXHIBIT CALL Joseph Ridley on +971 4 440 2536 or email [email protected]

WHY SPONSOR“EXCEEDED EXPECTATIONS IN TERMS OF CONTENT AND ATTENDANCE. WILL DEFINITELY BE PARTICIPATING NEXT YEAR!” MUHAMMAD ABID, BUSINESS DIRECTOR, OBERTHUR TECHNOLOGIES

TO SPONSOR OR EXHIBIT CALL Joseph Ridley on +971 4 440 2536 or email [email protected]

The earlier you book, the more you’ll save.It is really easy to book your place online.Our online calculator will ensure you get the best deal.Go online and book now on www.terrapinn.com/PaymentsEA

BOOK YOUR DELEGATE PASS TODAY!

BOOK NOWGo to www.terrapinn.com/PaymentsEA and book or call +971 4 440 2535

BRING YOUR TEAMThere’s so much great content, you can’t possibly cover it all alone!Bring your team and get an extra discount.

Take advantage of the special group packages available.Book now at www.terrapinn.com/PaymentsEA

2 DAY CONFERENCE PASS + LUNCH & REFRESHMENTS + NETWORKING + DRINKS RECEPTION

1-2 PASSES 3+ PASSES

TODAY’S PRICE(Valid until 8th July) $1,100

FINAL PRICE

2 DAY CONFERENCE + WORKSHOP DAYS+ LUNCH & REFRESHMENTS + NETWORKING + DRINKS RECEPTION

+ 1 WORKSHOP DAY + 2 WORKSHOP DAYS

TODAY’S PRICE(Valid until 8th July)

$1,800($1,215 per pass if 3+ passes

bought)

$2,200($1,485

per

pass

if

3+

passes

bought)

$2,420FINAL PRICE

$745

$1,210 $820

$1,980

Documents

SMART CARD, PAYMENTS AND BANKING TECHNOLOGY FOR …terrapinn-cdn.com/conference/cards-payments-east-africa/Data/brochure.pdf · SMART CARD, PAYMENTS AND BANKING TECHNOLOGY FOR EAST