Upload
lordaries10
View
219
Download
0
Embed Size (px)
Citation preview
7/27/2019 Small Group_MGMT646_1004B_01 Managing Service Operations_Team B
1/16
LOGO
Leonard DunnShameka JacksonBrian Jackson
Khushboo KatariaGroup ProjectMGMT646-1004B-01: Managing Service OperationsProfessor Dr. Barbara DesaultesDecember 10, 2010
7/27/2019 Small Group_MGMT646_1004B_01 Managing Service Operations_Team B
2/16
Introduction
Medical Equipment Leasing Company (ME)
7/27/2019 Small Group_MGMT646_1004B_01 Managing Service Operations_Team B
3/16
ME: Who are We?
Medical Equipment Leasing Company (ME)
MEs Mission
Company History
ME Today
7/27/2019 Small Group_MGMT646_1004B_01 Managing Service Operations_Team B
4/16
Corporate Social Responsibility
Corporate Social Responsibility (CSR) Defined
Principals of CSR (Importance according to ISO
26000)
Accountability
Transparency
Ethical Behavior
Importance of CSR
Rewards of CSR
7/27/2019 Small Group_MGMT646_1004B_01 Managing Service Operations_Team B
5/16
Corporate Social Responsibility
ME will be a Responsible Global Citizen
Social Principles
Solutions
i l ibili
7/27/2019 Small Group_MGMT646_1004B_01 Managing Service Operations_Team B
6/16
MEs Corporate Social ResponsibilityStrategy
A Sustainable and Competitively Advantaged
Business Model Based On:
Medical Equipment Leasing Companys CSR FrameworkEnvironment
Minimize impact while maintaining
functionality
Sustainable Product Design
Efficient Business Operations
Conserving Entergy and ReducingEmissions
Community
Positive social impact on society
Corporate Philanthropy
Employee Volunteerism
Contribution of Expertise
Workplace
Foster a desirable work environment
Employee Safety and Wellness First
Openness and Inclusiveness
Marketplace
Fair and Ethical Business Dealings
Customer Well Being
Integrity of Supply
7/27/2019 Small Group_MGMT646_1004B_01 Managing Service Operations_Team B
7/16
The Green Footprint
A step in The Right
Direction
Going Green Defined
Broader Than SimplyGlobal Warming
Going Green A Negative
Connotation
Cost for Small and LargeBusinesses
7/27/2019 Small Group_MGMT646_1004B_01 Managing Service Operations_Team B
8/16
The Green Footprint
Transparency
Measuring Footprints
Engaging Customers
Green Buildings
Managing E-waste
(Spors, 2010)
7/27/2019 Small Group_MGMT646_1004B_01 Managing Service Operations_Team B
9/16
The Green Footprint
Product Life Cycle
Use of Raw Materials
Reduction of Waste Produced
7/27/2019 Small Group_MGMT646_1004B_01 Managing Service Operations_Team B
10/16
Benefits
Doing Business in California
Great Economy
7/27/2019 Small Group_MGMT646_1004B_01 Managing Service Operations_Team B
11/16
MEGovernment money for
upgrades
Saving money goinggreen
Customer preferences
Tax benefits
CommunityHealthier homes &
communities
Reduces spread ofinfectious diseases
Breathing improvements
Healthy heart
Benefits
7/27/2019 Small Group_MGMT646_1004B_01 Managing Service Operations_Team B
12/16
Concerns and Answers
Communitys Concerns
Pollution(s)
Toxic Waste
Answers
Environmental Laws and Regulations ISO 14001 Environmental Management System
Registrations
Occupational Safety and Health Association (OSHA)
Certification
7/27/2019 Small Group_MGMT646_1004B_01 Managing Service Operations_Team B
13/16
Question, Comments and Concerns??
7/27/2019 Small Group_MGMT646_1004B_01 Managing Service Operations_Team B
14/16
References
Advameg.com (2010) Waste Minimization and recycling. Retrieved from,http://www.pollutionissues.com/Fo-Hi/Hazardous- Waste.html
Bowyer, J. L. (2008). The green movement. Forests Products Journal. 58(7), 6-13. Retrievedfrom, http://content.ebscohost.com.wf2dnvr11.webfeat.org
Benefit Of. (2010). Benefits of Going Green. Retrieved from,http://benefitof.net/benefits-of-going-green/
Carroll, A.B., and A.K. Buchholtz. (2003). Business and society: ethics and stakeholdermanagement. 5th ed. Thomson South-Western,
Chevrolet .com,. (2010) Electricity a sensible primary fuel retrieved from,http://www.chevrolet.com/volt/
Doing Business in California. (2010) Retrieved December 7, 2010 from www.lexmundi.com
Economic Benefits of California Clean Energy Policies. (2009) Retrieved from, www.ucusa.com
7/27/2019 Small Group_MGMT646_1004B_01 Managing Service Operations_Team B
15/16
References Contd
Envirnowise.com. (2010) Raw Materials Retrieved from,http://envirowise.wrap.org.uk/uk/Topics-and-Issues/Eco-ensign/Raw-Materials.html
eHow. (2010). Advantages and Disadvantages of Corporations Going Green. RetrievedDecember 9, 2010 from http://www.ehow.com/facts_5032914_advantages-disadvantages-corporations-going-green.html
Foote, J., Gaffney, N. and Evans, J.R. (2010). Corporate social responsibility: implications forperformance excellence. Journal of Total Quality Management. 21(8), 799-812. doi:10.1080/14783363.2010.487660
Fitzsimmons, J.A, & Fitzsimmons, M.J. (2011). Service management: operationsstrategy,nformation technology. Seventh Edition. McGraw-Hill Irwin. New York New York.
Green Profit Solutions. (2010, September 20). Corporate Social Responsibility Good forBusiness. Retrieved from,http://www.greenprofitsolutions.com/page/Corporate_Social_Responsibility__Good_for_Busi
ness/259/47/interior.php
7/27/2019 Small Group_MGMT646_1004B_01 Managing Service Operations_Team B
16/16
References Contd
Johnson, A, Gazettee, K. (2010) Has going green become more of trend than a solution? Retrievedfrom,http://www.mlive.com/opinion/kalamazoo/index.ssf/2009/02/has_going_green_become_more_of.html
Kanji, G.K. and Chopra, P,K. (2010). Corporate social responsibility in a global economy. TotalQuality Management. 21(2), 119-143. doi: 10.1080/14783360903549808
Spors, Kelly. (2010, February 14). Five Green Business Trends for 2010. Retrieved from,http://smallbiztrends.com/2010/02/five-green-business-trends-for-2010.html
Task List. (2010). CTU Online. Class: MGMT646-1004B-01 : Managing service operations. Retrieved,https://campus.ctuonline.edu/pages/
Warner,M. (2002). Services. In International Encyclopedia of Business and Management (Vol. 6, pp.5813-5832). New York: Routledge
Wikipedia.com (2010) Waste-to-energy Retrieved from, http://en.wikipedia.org/wiki/Wasteto-energy
Wikipedia.com,.(2010) Social responsibility Retrieved from,
h iki di iki i l ibili