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8/7/2019 Small and Large Branches on a Banking Organization & Their Performances
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Difference in
Human Resource Management Practice
In
Small and Large Branches on a Banking
Organization & Their Performances
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Course Title: Human Resource Management
Course Code: MGT-3122
Semester: Fall 2009
Sec: d
Term Paper on:
“Difference in Human Resource Management Practice in Small and
Large Branches on a banking organization and their performances”
Prepared for:
Mohammad Abdul Jabber
Senior Lecturer
Department of Business Administration,
United International University
Prepared by:
Group: Warrior
Name ID
Ishrat Akifa 111 072 091
Meskat Ibne Sharif 111 072 070
Afroza Sultana 111 072 047
Abdur Rahman 111 073 039
Shamima Rahman 111 072 236
Date of Submission: January 10, 2010
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ABSTRACT
Our course instructor was give a term
paper on Difference in Human Resource Management Pract ice in Smal l
and Large Branches on a banking organization and their performances. We
have tr ied our level best to f ind out investigative and research picture of
difference in performances of Small and Large Branches on a banking
organization In this perm paper we have selected CITY BANK LIMITED.
The City Bank Limited has s t a rt ed i ts operat ion tha t i s; the da te of
incorporation is March 14, 1983 under the l icense issued by Bangladesh
Bank as the f ir st private sec tor Bank in Bangladesh with authorized
capital of Tk. 1.75 Bi l l ion. The vision of Ci ty Bank is to be the leading
bank in the country with best practices and highest social commitment to
contribute to the socioeconomic development of the country and maximize
bank’s profi ts by ensuring i ts s teady growth. We have observed the ci ty
bank Personal commitment, Brand Involuntary commitment, Ontological
commitment , Cel l commitment , commitment . In our analyzing par t we
have found that ci ty banks Small branch mean 3.24 shows commitment
policy and large branch mean shows control policy adoption. And we
find that size is a matter for adoption of policy.
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LLETTER ETTER OFOF TTRANSMITTALRANSMITTAL
January10, 2010
Mohammad Abdul Jabber
Senior Lecturer
Department of Business Administration
United International University
Dhanmondi
Dhaka
Dear Sir,
We, the undersigned students of Human Resource Management (MGT-3122) course sec-d, were assigned to submit a Term Paper on “Difference in Human Resource
Management Practice in Small and Large Branches on a banking organization and their
performances”.
We considered your instructions and remarks very carefully while preparing this TermPaper. We tried our best to follow your schedule, format and discipline.
We tried to visualize all the areas related to this Term Paper. Cooperation among our
group was excellent. As a group, we shared our information, knowledge and skill witheach other. We would like to express our heartiest gratitude to you for your tiresome
effort for us, which provided us with the opportunity to prepare our Term Paper.
Thank you for your consideration.
Sincerely Yours,
Ishrat Akifa ID: 111 072 091 _______________
Meskat Ibne Sharif ID: 111 072 070 _______________
Afroza Sultana ID: 111 072 047 _______________
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Abdur Rahman ID: 111 073 039 _______________
Shamima Rahman ID: 111 072 236 _______________
AACKNOWLEDGEMENTCKNOWLEDGEMENT
First of al l , we are expressing our grati tude to Almighty Allah, because of
whom we are being able to prepare this Term Paper . We would l ike to
express our respect and heart iest grati tude to Mohammad Abdul Jabber,
course instructor of MGT-3122, Sec-d United International Universi ty.
Without his kind advice and guidance we would not have been able to
prepare this Term Paper. We would also l ike to thank our senior brothers
and fr iends who have helped us by giving valuable advices and by sharing
their experiences, guideline and information. We are paying our heart iest
appreciat ion to al l of these people for their great cooperation, which will
be always remembe red by us.
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DECLARATION
We here declare that the information that is provided in this term paper is
n ot c op ie d f or m a nyw he re . I n t hi s te rm p ap er th er e i s n o il le ga l
information that may violate the banking law or there is nothing inputted
that is against the nation’s welfare. I t is only a part of our course Human
Resource Management.
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LLETTERETTER OFOF CCAUTIONAUTION
This is to inform that the term paper is on “Difference in Human Resource
M an ag em en t Pr ac ti ce in Sm all a nd L ar ge B ra nc he s o n a b an ki ng
organizat ion and thei r performances” that has been prepared in par t ial
fu lfillm ent o f the req uiremen t o f the co urse Hu man Reso urc e
Management . I t has been prepared for academic bas is only . This should
not be copied for any purpose. If anyone copies i t , s teps should be taken
against him/her. It is only for UIU, so anyone must not copy it without the
permission of faculty.
Ishrat Aki fa
ID: 111 072 091 _______________
Meskat Ibne Sharif
ID: 111 072 070 _______________
Afroza Sultana
ID: 111 072 047 _______________
Abdur Rahman
ID: 111 073 039 _______________
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Shamima Rahman
ID: 111 072 236 _______________
R R ESEARCHESEARCH AAREAREA
F or our t er m paper we needed t o s ur vey t wo b ranches o f any bank
organization, that’s why we surveyed “The City Bank”. This is a renowned
bank of Bangladesh, whose Head Off ice i s a t 136 , Gul shan Avenue,
Gulshan-2 named “City Bank Center”. For our survey we selected two
branches of T he City Bank they a re---
(1) Dhaka Chamber Branch
Chamber Bhaban 65-06
Motijheel C/A, Dhaka-l000
Phone: 9563897 9571
(2) Foreign Exchange Branch
27 Dilkusha CIA, Dhaka-1000
Phone: 9564315, 9559388
R R ESEARCHESEARCH QQUESTIONUESTION
For our survey we created a number of questions. We shorted the mostrelevant and technical questions as our instructor advised. We tried to
utilize our work through this questioner that has twelve dimensions --
(1) Job Scope
(2) Task Assignment
(3) Supervision
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(4) Organizational Structure
(5) Learning
(6) Training
(7) Employee Role
(8) Status(9) Employee Participation
(10) Decentralization
(11) Social Activities
(12) Basis of Payment
Through this dimensions we tried that that employees may express their
opinion freely.
TTABLEABLE OFOF CCONTENTSONTENTS
ix
1.0 Introduction 1-2
2.0 HISTORY OF THE ORGANIZATION 3-6
3.0 THEORIZING 7
4.0 Analyzing 8-9
5.0 Findings 10-12
6.0 Conclusion 13
7.0 References 14
8.0 Appendix 15
Topics Page No.
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1.0 INTRODUCTION
1.1 Origin of the Problem
Whi le doi ng t he Human Res ource Management cours e; our cours e
instructor Mohammad Abdul Jabber assigned us to submit a Term Paper on“Difference in Human Resource Management Practice in Small and Large
Branches on a banking organization and their performances”.
1.2 Objectives of the Study
The main objectives of the term paper is to -
Find out the real picture of di f ference in Human Resource
Management Practice.
Find out the picture of difference in performances of Small andLarge Branches on a banking organization
Find out that whether the difference is for size or for policy of
the banking organization
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1.3 Scope
This Term Paper having a grea t dea l of i s sues has provided us a wide
range of scope of doing analysis &, interpretation. Here we have included
the present scenar io of Di fference in Human Resource Management
Practice in Small and Large Branches on a banking organization and their performances”.
1.4 Methodology
This Term Paper is an exploratory type of study. We have used two type’s
primary and secondary data. I t has made the Term Paper more realist ic.
That is --
(1)Primary data :
We col lect ed p ri mary dat a by s ur vey t hr oughquestioner.
(2) Secondary data:We collected Secondary data through internet,
annual repot, text book, SPSS . It has made the Term Paper more realistic.
1.5 Limitation
One of the noticeable l imitat ions of the study is the lack of experience of
u s. W e a re n ew i n t hi s fi el d a nd n ot sk il le d a bo ut t he p ro ce ss o f
analyzing. The complex data collection procedures are also stood st i l l as
an obstacle in the way of our research. In case of the survey in bank and
data col lect ion, though we have managed to have appointments but one
big problem were our insuff icient informat ion that i s the sample is not
sufficient for this research.
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2.0 HISTORY OF THE ORGANIZATION
2.1 Establishment of City Bank
The City Bank Limited has started its operation that is; the date of incorporation is March
14, 1983 under the license issued by Bangladesh Bank as the first private sector Bank in
Bangladesh with authorized capital of Tk. 1.75 Billion. The bank is listed with Dhaka
Stock Exchange Limited and Chittagong Stock Exchange Limited in 1986 as a publicly
traded company for its general class of shares.
The City Bank Limited serves its customers at home with 83 branches spread over the
country with total manpower of 1991. The Bank has expanded its services over the years,
which covers wide diversified areas of trade, commerce & industry. They have always
tried to provide different products and services to the customers through their wide and
ever growing domestic network . [1]
2.2 Vision of City Bank
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The vision of City Bank is to be the leading bank in the country with best practices and
highest social commitment. [2]
2.3 Mission of City Bank
City Bank has certain missions that they focus on achieving. These are as follows:
• To contribute to the socioeconomic development of the country
• To attain the highest level of customer satisfaction through extension of services by dedicated and motivated team of professional
• To maintain continuous growth of market share ensuring quality
• To maximize bank’s profits by ensuring its steady growth
• To maintain the high moral and ethical standards
• To ensure participative management system and empowerment of Human
Resources
• To nurture an enabling environment where innovativeness and performance is
rewarded. [2]
2.4 Major types of financing
o Working Capital Finance
o Short Term Financing
o Mid Term Financing
o Project Finance
o Lease and Long Term Loans
o Structured Finance
o Islamic Finance
o Liquidity Management
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o Payment Service [1]
2.5 The Relationship of City Bank’s Affective and CognitiveSystems
[1]
2.6 Major Competitors of the bank
The City Bank Limited is the first private sector Bank in Bangladesh. Since 1983 it has
been operating successfully in Bangladesh. It is one of the First Generation banks. Other
First Generation banks are AB Bank Ltd, IFIC Bank Ltd, UCBL, National Bank Ltd and
Islami Bank Bangladesh Ltd. [1]
2.7 Investment Portfolio: (Loans they provide)
Last year the City Bank invested Tk. 26,788,466,138/= in Private sector in Bangladesh.
Among this the biggest share of 60% was invested in various kinds of loans, 25% was
given as cash credits, 8% as overdrafts and only 7% was spent to buy different kinds of
bills as investments. [1]
The City Bank
Affective System Cognitive System
Emotions
FeelingsMoods
Evaluations
KnowledgeMeanings
Beliefs
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2.8 Major Borrowing: (Loan they collect)
The City Bank has borrowed cash in the year 2007 and they borrowed from the domestic
borrowing sources, not from the foreign sources. Actually this is a good sign that the
bank depending on the economy and thus contributing to it. The bank collected cash from
Janata Bank (88%) and DBBL (12%). From the total borrowing of Tk. 8 50,000,000/=,
Janata Bank Ltd. has provided TK. 7 50,000,000/= and Dutch-Bangla Bank Ltd has
provided TK. 1 00,000,000/=. , which was an unsecured borrowing. The borrowing was
very short-term, which is only for one month. [1]
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3.0 THEORIZING
3.1 Commitment:
Means to show loyalty, duty or pledge to something or someone, and can refer to:
• Personal commitment: Interaction dominated by obligations. These obligations
may be mutual, or self-imposed, or explicitly stated, or may not. Distinction is
often made between commitment as a member of an organization (such as a
sporting team, a religion, or as an employee), and a personal commitment, which
is often a pledge or promise to ones' self for personal growth.
• Brand: commitment refers to the strength of the relationship between consumers
(or customers) and a particular brand (or service).
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• Involuntary commitment, the practice of using legal means or forms to commit a
person to a mental hospital, insane asylum or psychiatric ward against the will or
over the protests of that person.
• Ontological commitment , belief in an ontology in philosophy.
• Cell commitment, the molecular event that Leeds to cellular differentiation.
• Organizational commitment can mean something pledged by an organization as
opposed to its members. [3]
3.1 Control:
Control is one of the managerial functions like planning , organizing , staffing and
directing . It is an important function because it helps to check the errors and to take the
corrective action so that deviation from standards are minimized and stated goals of the
organization are achieved in desired manner. According to modern concepts, control is a
foreseeing action whereas earlier concept of control was used only when errors were
detected. Control in management means setting standards, measuring actual performance
and taking corrective action. Thus, control comprises these three main activities. [4][5]
4.0 Analyzing
In, this term paper we want to find out weather there is any difference in human resource
policy in large organization and small organization. In this table, there contains 12
dimension. Each dimension is divided into two parts:1. Large organization.
2. Small organization.
In the following table we show the twelve dimensions result regarding control andcommitment policy.
One-Sample Test
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Test Value = 0
t df Sig. (2-tailed)Mean
Difference
95% Confidence Intervalof the Difference
Lower Upper
Js
(large)6.725 9 .000 2.8000 1.8582 3.7418
Js(small)
6.708 9 .000 2.0000 1.3256 2.6744
Ta(large) 9.000 9 .000 3.0000 2.2459 3.7541
Ta(small)
6.708 9 .000 3.0000 1.9883 4.0117
Sp(large) 9.391 9 .000 3.5000 2.6569 4.3431
Sp(small)
14.402 9 .000 4.4000 3.7089 5.0911
Os(large) 4.583 9 .001 1.4000 .7089 2.0911
Os(small)
5.056 9 .001 2.8000 1.5473 4.0527
L(large)
10.142 9 .000 4.0000 3.1078 4.8922
L(small)
8.593 9 .000 3.8000 2.7996 4.8004
T(large)
13.038 9 .000 4.1000 3.3886 4.8114
T(small)
16.837 9 .000 4.2000 3.6357 4.7643
Er (large)
16.837 9 .000 4.2000 3.6357 4.7643
Er (small)
16.517 9 .000 4.3000 3.7111 4.8889
S(large)
7.660 9 .000 2.9000 2.0436 3.7564
S(small)
8.573 9 .000 2.8000 2.0612 3.5388
Ep(large)
6.091 9 .000 1.3000 .8172 1.7828
Ep(small)
3.737 9 .005 1.5000 .5920 2.4080
D(large)
9.099 9 .000 4.3000 3.2309 5.3691
D(small)
3.375 9 .008 1.8000 .5935 3.0065
Sa(large)
4.019 9 .003 1.7000 .7432 2.6568
Sa(small) 4.243 9 .002 2.0000 .9336 3.0664
Bp(large)
4.641 9 .001 2.3000 1.1790 3.4210
Bp(small)
4.801 9 .001 2.6000 1.3748 3.8252
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5.0 Findings
Our findings of whether City Bank’s activity is Control or Commitment are given below
In both organization, Job Scope (dimension), p value is 0, which refers there issignificant difference. Mean in large organization is 2.8, which we can say that in
between control and commitment policy but in small organization as mean is 2
definitely control policy is being used.
In Task analysis part both of organizations p value is 0 which refers there is significant
difference. But as mean in large and small organization is 3 we can saycommitment policy is being used.
In Supervision part p value in large organization 0 but p value in small organization p
value is .001 which is also almost 0%, means significant difference.
Mean large =3.5 almost commitment policy.
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Mean small = 4.4, 100% commitment policy.
Subsequently, if we look at all the p value of rest of the dimension it says it is 0 which
refers there is significant difference. But as the mean varies policy also varies and theresult is given bellow:
Dimensions Size Mean Decision
Organization Structure
Large 1.4 Control Policy
Small 2.8 Between control and commitment
Learning
Large 4 Commitment policy
Small 3.8 Commitment policy
Training
Large 4.1 Commitment policy
Small 4.2 Commitment policy
Employee Role
Large 4.2 Commitment policy
Small 4.3 Commitment policy
Status
Large 2.9 Between control and commitment
Small 2.8 Between control and commitment
Employee ParticipationLarge 1.3 Control PolicySmall 1.5 Control Policy
Decentralization
Large 4.3 Commitment policy
Small 1.8 Control Policy
Social Activities
Large 1.7 Control Policy
Small 2 Control Policy
Basic Payment
Large 2.3 Control Policy
Small 2.6 Control Policy
Though statistical analysis says if p value is 0 their will be a significant difference in
policy but as our sample is only 10 which is not the representative of whole population
we have to depend on mean to determine the decision, as below 3 is control policy andupper 3 is commitment policy.
For large branch, dimension wise Commitment=4Control=6
And the rest of the two dimensions between control and commitment are being used.
For small branch, dimension wise Commitment=6Control=4
And the rest of the four dimensions between control and commitment are being used.
Decisions: So large branch tends to control and small branch tends to commitment policy.
From our research of both branches of City Bank we get the grand mean
Small Branch
Employee 1=
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(3+3+1+1+5+5+1+1+5+5+2+4+5+5+2+2+1+1+5+1+2+1+2+2)/24= 65/24= 2.708
Employee 2=
(5+1+3+4+3+5+1+1+5+5+4+4+4+4+3+3+1+1+5+1+1+1+1+1)/24= 67/24= 2.792Employee 3=
(3+3+4+1+5+5+1+5+5+5+5+5+5+5+2+2+1+1+5+1+1+1+2+2)/24= 75/24= 3.125
Employee 4=(4+1+3+4+3+4+4+2+5+5+4+3+5+5+5+4+3+5+5+5+4+2+5+5)/24= 95/24= 3.958
Employee 5=
(2+2+3+4+5+4+2+1+5+5+5+5+3+3+3+3+1+1+5+5+5+5+5+5)/24= 87/24= 3.628
16.208
Now 16.208/5= 3.242
As small branch shows the mean3.242 it shows the commitment policy uses into theorganization.
Big Branch
Employee 1=(3+3+3+2+4+4+2+2+2+2+3+3+4+4+5+5+1+1+1+1+1+1+2+2)/24= 57/24= 2.375
Employee 2=(2+2+2+2+3+5+1+5+4+3+4+4+3+3+3+2+1+1+5+1+3+3+3+2)/24= 67/24= 2.792Employee 3=
(1+1+5+5+1+2+1+5+3+2+4+4+4+4+2+3+2+2+2+1+1+1+1+5)/24= 62/24= 2.583
Employee 4=
(1+3+3+4+4+4+1+1+2+2+5+5+5+5+2+2+1+1+5+1+1+1+1+1)/24= 61/24= 2.542Employee 5=
(4+1+3+3+3+5+1+4+4+4+5+5+4+5+2+2+1+1+5+1+1+1+1+1)/24= 67/24= 2.792
13.084
Now 13.084/5= 2.617
As large branch shows the mean2.617 it shows the control policy uses into theorganization.
So our analysis says that policy differs according to the size of the
organization. [6]
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6.0 Conclusion
On whole we t r i ed to f ind out tha t whether there i s any d i f ference in
practice of HR policy in large and small branch of a banking organization.
And we came out with the finding that the hr policy differs in branch size.That is small branches policy varies from big branch. But in preparing this
t erm paper we face some l imita tions tha t may hampered l it tl e b it our
f indings. One b ig problem was the l ack of experience of us and the
number of the sample that we use for the research is few. For which werenot able to f ind out real picture of hr policy’s difference. But we tr ied to
find out the result that is hr policy varies in size of branches.
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7.0 R EFERENCES
[1] ---- http://www.docstoc.com/docs/6190839/city-bank-project
Date: 07/01/2010 time: 11am
[2] ---- http://www.oppapers.com/essays/City-Bank-Limited/183483
Date: 07/01/2010 time: 11am
[3]---- http://en.wikipedia.org/wiki/Commitment
[4]---- http://en.wikipedia.org/wiki/Control#See_also
[5]---- http://en.wikipedia.org/wiki/Control_(management)
[6]---- SPSS is at appendix.
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APPANDIX
Descriptive Statistics
N Std. Deviation
Statisti
cStatisti
c Statistic Statistic StatisticStatis
ticStd.
Error Statisti
cStatisti
c
js10 4.00 1.00 5.00 28.00
2.8000
.4163 1.31656 1.733
js10 2.00 1.00 3.00 20.00
2.0000
.2981 .94281 .889
ta10 4.00 1.00 5.00 30.00
3.0000
.3333 1.05409 1.111
ta10 4.00 1.00 5.00 30.00
3.0000
.4472 1.41421 2.000
sp 10 4.00 1.00 5.00 35.00 3.5000 .3727 1.17851 1.389
sp10 3.00 2.00 5.00 44.00
4.4000
.3055 .96609 .933
os10 3.00 1.00 4.00 14.00
1.4000
.3055 .96609 .933
os10 4.00 1.00 5.00 28.00
2.8000
.5538 1.75119 3.067
l10 3.00 2.00 5.00 40.00
4.0000
.3944 1.24722 1.556
l 10 3.00 2.00 5.00 38.00 3.800 .4422 1.39841 1.956
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0
t10 3.00 2.00 5.00 41.00
4.1000
.3145 .99443 .989
t10 2.00 3.00 5.00 42.00
4.2000
.2494 .78881 .622
er 10 2.00 3.00 5.00 42.00
4.2000
.2494 .78881 .622
er 10 2.00 3.00 5.00 43.00 4.3000
.2603 .82327 .678
s10 3.00 2.00 5.00 29.00
2.9000
.3786 1.19722 1.433
s10 3.00 2.00 5.00 28.00
2.8000
.3266 1.03280 1.067
ep10 2.00 1.00 3.00 13.00
1.3000
.2134 .67495 .456
ep10 4.00 1.00 5.00 15.00
1.5000
.4014 1.26930 1.611
d10 4.00 1.00 5.00 43.00
4.3000
.4726 1.49443 2.233
d10 4.00 1.00 5.00 18.00
1.8000
.5333 1.68655 2.844
sa
10 4.00 1.00 5.00 17.00
1.700
0 .4230 1.33749 1.789sa
10 4.00 1.00 5.00 20.002.000
0.4714 1.49071 2.222
bp10 4.00 1.00 5.00 23.00
2.3000
.4955 1.56702 2.456
bp10 4.00 1.00 5.00 26.00
2.6000
.5416 1.71270 2.933
ValidN(listwise)
10
One-Sample Statistics
N Mean Std. DeviationStd. Error
Mean
js 10 2.8000 1.31656 .41633
js 10 2.0000 .94281 .29814
ta 10 3.0000 1.05409 .33333
ta 10 3.0000 1.41421 .44721
sp 10 3.5000 1.17851 .37268
sp 10 4.4000 .96609 .30551
os 10 1.4000 .96609 .30551
os10 2.8000 1.75119 .55377l 10 4.0000 1.24722 .39441
l 10 3.8000 1.39841 .44222
t 10 4.1000 .99443 .31447
t 10 4.2000 .78881 .24944
er 10 4.2000 .78881 .24944
er 10 4.3000 .82327 .26034
s 10 2.9000 1.19722 .37859
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s 10 2.8000 1.03280 .32660
ep 10 1.3000 .67495 .21344
ep 10 1.5000 1.26930 .40139
d 10 4.3000 1.49443 .47258
d 10 1.8000 1.68655 .53333
sa 10 1.7000 1.33749 .42295
sa 10 2.0000 1.49071 .47140
bp 10 2.3000 1.56702 .49554
bp 10 2.6000 1.71270 .54160
One-Sample Test
Test Value = 0
t df Sig. (2-tailed)Mean
Difference
95% ConfidenceInterval of the
Difference
Lower Upper
js 6.725 9 .000 2.8000 1.8582 3.7418
js 6.708 9 .000 2.0000 1.3256 2.6744
ta 9.000 9 .000 3.0000 2.2459 3.7541
ta 6.708 9 .000 3.0000 1.9883 4.0117
sp 9.391 9 .000 3.5000 2.6569 4.3431
sp 14.402 9 .000 4.4000 3.7089 5.0911
os 4.583 9 .001 1.4000 .7089 2.0911
os 5.056 9 .001 2.8000 1.5473 4.0527
l 10.142 9 .000 4.0000 3.1078 4.8922
l 8.593 9 .000 3.8000 2.7996 4.8004
t 13.038 9 .000 4.1000 3.3886 4.8114
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t 16.837 9 .000 4.2000 3.6357 4.7643
er 16.837 9 .000 4.2000 3.6357 4.7643
er 16.517 9 .000 4.3000 3.7111 4.8889
s 7.660 9 .000 2.9000 2.0436 3.7564
s 8.573 9 .000 2.8000 2.0612 3.5388
ep 6.091 9 .000 1.3000 .8172 1.7828
ep 3.737 9 .005 1.5000 .5920 2.4080
d 9.099 9 .000 4.3000 3.2309 5.3691
d 3.375 9 .008 1.8000 .5935 3.0065
sa 4.019 9 .003 1.7000 .7432 2.6568
sa 4.243 9 .002 2.0000 .9336 3.0664
bp 4.641 9 .001 2.3000 1.1790 3.4210
bp 4.801 9 .001 2.6000 1.3748 3.8252