(Behind the Orange Doors)(Behind the Orange Doors)

Public Storage

• Founded in 1972 as a REIT

• Over 2,100 locations in 38 states and 7 European Countries

• $2 billion revenue; S&P 500; Forbes 2000

Skillsoft Experience

• Dunkin Brands

– Director of Global Training

• Over 50 custom courses

• Public Storage

– VP of Learning & Development

• 22 skillsoft catalog courses

• 27 custom courses

Public Storage Field Organization

• 2 Zones

• 6 Divisions

• 33 Regions

• 205 Districts

How We Developed This Program

We engaged a subject matter expert team of top talent ranging from a newly hired DM to a 12+ year veteran RM.

How We Defined Our Competencies

The L&D team, along with our Subject Matter Experts, identified and categorized DM Competencies for training, based on metrics and behaviors that drive business results:

SSales

CCollections

OOccupancy

PPeople

EExpense Control

1. Supervisor and Manager Sexual Harassment Awareness (Compliance) – 2.5 hrs.

2. Drug and Alcohol Awareness (Compliance) – 2.0 hrs.

3. Basic Business Skills to Get You on the Fast Track – 2.5 hrs.

4. Interviewing Skills – Behavioral Interviewing – 2.0 hrs.

5. Business Coaching – 2.5 hrs.

6. Managing Upward Relationships – 3.0 hrs.

7. Competitive Factors in Strategic Marketing – 2.5 hrs.

8. The Fundamentals of Business Execution – 2.0 hrs.

List of Online Courses for District Managers

How We Developed the Program

• Posed the following questions:

1. What are the main functions of an Regional Manager?

2. How does a Regional Manager spend their time?

3. What competencies/skills should a Regional Manager have to be successful?

What are the Main Functions of a Regional Manager?

• People Development

• Field Execution

• Financial Business Results

• Operational Efficiency

Core Business Fundamentals and Competencies

PEOPLE MANAGEMENT

BUSINESS EXECUTION SALES

•Leadership

•Effective Communicator

•Training and Coaching

•Change Agent / Leader

•Relationship and Team Building

• Strategic Thinker

• Visionary

• Gather, understand and translate financial information to business results

• Analytical and Financial Acumen

•Create Customer Loyalty

•Customer Focus

People Management Coursework

• Managing High Performers – Creating a Retention Strategy

• Managing Managers

• Managing for High Performance

• Managing the Change Process

• Foundations of Leadership

Business Execution Coursework

• Balanced Scorecard – Corporate Strategy

• Fundamentals of Critical Thinking Within Organizations

• The Culture and foundations of Business Execution

• Thinking Strategically

Sales Coursework

• Sustaining Competitive Advantage

• Excellence in Service – Creating an Exceptional Service Environment

Regional Manager Courses

Experience with Skillsoft

• Easy to use

• Comprehensive library of Courses

• Solution - Based

SkillPort™ Learning Management System Proving Value for Over 2,000 Customers

• A reliable, scalable SaaS LMS that’s capable of delivering learning to large, global audiences

– SaaS approach maximizes flexibility and minimizes burden on internal IT resources

– Supports a variety of learning assets: self-study courses, virtual classes, books, simulations, videos and mentoring for formal or informal learning

– Learners can quickly pinpoint relevant content using Search & Learn™ or the catalog

– Localized interfaces available in 10 languages

– Native support for offlineplay of courses and resultssynchronization for SkillSoft courses

– Add-On Modules include ILT and Advanced Reporting

SkillPort 7.0

SkillPort MyPlan

Single Path Learning Program

• Examples of Programs with Different Completion Types– Forced order– Any order – Elective

• Forced order– All previous courses are

implied pre-reqs

• Any order– No pre-reqs, courses can

be completed in any order

• Elective Set– Complete set number of

courses

Forced Order

Course 1

Course 2

Course 3

Course 4

Course 5

Any Order

Course 1

Course 4

Course 5

Course 3

Course 2

Elective

Course 1

Course 4

Course 3

Course 2

Course 5

Multiple Path Learning Program

• Set different completion types for groups of Learning Events

– Forms learning paths

“Learning Program within a Learning Program”

Forced Order

Course 1

Course 2

Course A

Course B

Elective Set

Course C

Course D

Optional Set

Book A

Job Aid

Any Order Any Order

Complete all courses in order

Choose a path and complete all courses in

path

Optional - complete any Learning Events

– Targeted content and Learning Roadmaps

– Featured Topics and links to external resources

– Business Impact, Challenge Series, Learning Sparks, Practice Labs, Projects, and Simulations

– Access to Books24x7, Mentoring services and more

– Customize your KnowledgeCenter to match your business needs using KnowledgeCenter Editor

Technology, tools, and content assets combined to create customized learning portals for targeted groups of learners.

KnowledgeCenters

The Books24x7 On Demand Platform

www.skillsoft.com

An intuitive Web-based interfacePatented search technologies

Bookmarks and notes

Customizable RSS feeds/email alerts

Personal folders

Corporate Folders and Corporate Topic Trees to connect resources to corporate initiatives

Easy access/implementation optionsBooks24x7 On the Go™ mobile access

Seamless access from a portal or learning management system

Portal integration utilizing Web services technology

Blended Solutions

• SkillBlends and BLTs• Solution Services

Customer’s Learning Strategy

Comprehensive Services & Options

SkillSoft Advises

Core Services: Learning Consultants Application Engineers

Customer Support Desk

SkillSoft Executes

Fee-For-Service: Enterprise Program Management

Blended Learning Services Shared Services Administration

Product Support Services

Learning Consultants Core Service Offerings

• Program Design– Help establish program objectives and implementation strategies aligned with

organizational business goals

• Curriculum Design– Advise on learning program design and development

• Technical Planning– Coordinate resources for deployment and integration

• Marketing and Communications– Recommend use of Client Community resources

to reach identified target audiences

• Administrative Processes– Provide access to administrator training to leverage

robust platform capabilities

• Reporting– Recommend reporting and review plan design to identify trends and track

behaviors

• Performance Measurement– Facilitate regular Program Reviews of defined business metrics using data analysis

to measure success

Solution Services: Expanded Capabilities

Practical

Product Support Services• Priority Help Desk Support• Customized Product Training• Dialogue Design Consulting• Virtual Classroom Presenter Skills• SARM and ILT Configuration/Admin

StrategicEnterprise Program Management

• Business Unit Alignment• Business Process and Operations• LMS and OLSA Project Management• Marketing and Communications• Reporting and Trend Analysis

TacticalShared Services Administration

• Standard SkillPort Admin Functions• Batch File Design and Processing• Custom Report Design/Production• Content Mapping to Competencies• Customized Marketing Templates

TargetedBlended Learning Services

• Program Design and Asset Selection• ILT Vendor Management• Logistics/Participant Management• Communications and Coaching• Progress Tracking and Reporting• Custom Job Impact Surveys

Summary

A Little Planning

+ The Right Delivery Options

= The Perfect Training Solution

+ The Right Content

Open Forum

• Your Solutions• Your Questions

• Thank you!