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Slide Slide 11
Glendale Housing Glendale Housing AuthorityAuthority
Housing Choice Voucher Waiting Housing Choice Voucher Waiting List OverviewList Overview
Slide Slide 22
Glendale Housing Glendale Housing AuthorityAuthority Historical OverviewHistorical Overview Selection ProcessSelection Process Processing & Managing Processing & Managing Current Status Current Status Safeguards Safeguards Public AwarenessPublic Awareness Impediments Impediments Additional Housing Authority EffortsAdditional Housing Authority Efforts Possible StrategiesPossible Strategies
Slide Slide 33
Glendale Housing Glendale Housing AuthorityAuthority
44thth Largest Housing Choice Largest Housing Choice Voucher program in L.A. County Voucher program in L.A. County
Federally Funded subsidy Federally Funded subsidy program program
1592 HUD-authorized vouchers1592 HUD-authorized vouchers Administer an additional 1485 Administer an additional 1485
Incoming Portable familiesIncoming Portable families
Slide Slide 44
Historical OverviewHistorical Overview
Pre-1989 Pre-1989 – Accepted applications over-the-Accepted applications over-the-
countercounter 19891989
– Opened WLOpened WL– Only one preference (resident)Only one preference (resident)– First come, first serveFirst come, first serve
Slide Slide 55
Historical OverviewHistorical Overview
Creation of 2001 WLCreation of 2001 WL– Previous list dropped to 100 Previous list dropped to 100
applicantsapplicants
– In 1999, Housing Authority approved In 1999, Housing Authority approved Section 8 HCV Open Enrollment Plan Section 8 HCV Open Enrollment Plan establishing a system for processing establishing a system for processing applicants and new preferencesapplicants and new preferences
Slide Slide 66
Historical OverviewHistorical Overview
WL ObjectivesWL Objectives– Replenish pool of applicantsReplenish pool of applicants– Minimize disruption of services to Minimize disruption of services to
current owners and tenants current owners and tenants – Promote open, equitable and Promote open, equitable and
convenient application access to convenient application access to applicantsapplicants
Slide Slide 77
Historical Overview Historical Overview
WL ObjectivesWL Objectives– Preference Points establish the Preference Points establish the
followingfollowing::
• Serve greatest community needsServe greatest community needs• Provide clear delineation of levels Provide clear delineation of levels
of needof need• Provide a fair and reasonable Provide a fair and reasonable
system of waiting list management system of waiting list management
Slide Slide 88
Historical Overview Historical Overview
List of Preference & Point List of Preference & Point Categories:Categories:– Displaced by Government Action Displaced by Government Action
(12pts)(12pts)– Homeless living shelters including Homeless living shelters including
Domestic Violence (12pts)Domestic Violence (12pts)– Victims of hate crime, retaliation or Victims of hate crime, retaliation or
witness relocation (12pts)witness relocation (12pts)– US Veterans (6 pts)US Veterans (6 pts)
Slide Slide 99
Historical OverviewHistorical Overview
List of Preferences & Point List of Preferences & Point Category Category (1pt each)(1pt each)– Extremely low income Extremely low income – Elderly single persons over age of 62Elderly single persons over age of 62– Households with disabled membersHouseholds with disabled members– Residents who live or work in GlendaleResidents who live or work in Glendale– Working families or unable to work due Working families or unable to work due
to age or disabilityto age or disability Cumulative Preference Point Totals Cumulative Preference Point Totals
based on information listed on based on information listed on applicationapplication
Slide Slide 1010
Selection ProcessSelection Process
How GHA met WL objectivesHow GHA met WL objectives– Through RFP, GHA secured third party clearing Through RFP, GHA secured third party clearing
house (Willdan Corporation) to handle intake, house (Willdan Corporation) to handle intake, data processing and quality controldata processing and quality control
– In January 2001, two-week enrollment period In January 2001, two-week enrollment period completedcompleted
– Applications distributed via local newspapers, Applications distributed via local newspapers, community centers, GTV6, and 800 number community centers, GTV6, and 800 number
– 12,553 valid applications received using a new 12,553 valid applications received using a new system system
Slide Slide 1111
Selection ProcessSelection Process
Placement on WLPlacement on WL– Each application assigned a random Each application assigned a random
lottery identification number by lottery identification number by computer system (in place of computer system (in place of announcing names)announcing names)
– Each application assigned to WL by a Each application assigned to WL by a two-step computerized sorting processtwo-step computerized sorting process
• Assigned random lottery selection order Assigned random lottery selection order number (serves as tie breaker)number (serves as tie breaker)
• Preference points (buckets) Preference points (buckets)
Slide Slide 1212
Example of WL Example of WL Sorting Process (Step Sorting Process (Step
1)1)Lottery PreferenceID # Selection Order # Name Points
784 1 Mr. Paul 52901 2 Mr. Brown 66204 3 Ms. Green 10
771 4 Mrs. Smith 160 5 Mr. Joe 47
1965 6 Ms. Jones 126143 7 Mrs. Gray 5
11296 8 Ms. Blue 98673 9 Mr. Johnson 12
124 10 Ms. Wilson 474355 11 Mr. Miller 53353 12 Mr. Thompson 4
232 13 Mrs. Clark 110259 14 Mr. Lewis 10
6204 15 Mr. Franklin 6
Slide Slide 1313
Example of WL Sorting Example of WL Sorting Process (Step 2)Process (Step 2)
Lottery PreferenceID # Selection Order # Name Points
60 5 Mr. Joe 47124 10 Ms. Wilson 47
1965 6 Ms. Jones 128673 9 Mr. Johnson 126204 3 Ms. Green 10
10259 14 Mr. Lewis 1011296 8 Ms. Blue 9
2901 2 Mr. Brown 66204 15 Mr. Franklin 6
784 1 Mr. Paul 56143 7 Mrs. Gray 54355 11 Mr. Miller 53353 12 Mr. Thompson 4
771 4 Mrs. Smith 1232 13 Mrs. Clark 1
Slide Slide 1414
Processing and Processing and Managing WLManaging WL WL ActivitiesWL Activities
– Applicants required to report changes Applicants required to report changes in income, address, etc.. which may in in income, address, etc.. which may in turn affect WL position turn affect WL position
– Purging of the WL Purging of the WL • Periodic updates mailed to Applicants to Periodic updates mailed to Applicants to
gauge interest, update preferences, and gauge interest, update preferences, and keep list as current as possiblekeep list as current as possible
• Conducted on monthly basis (200 Conducted on monthly basis (200 mailers)mailers)
Slide Slide 1515
Processing and Processing and Managing WLManaging WL
WL ProceduresWL Procedures– Each applicant’s preference points verified Each applicant’s preference points verified
at the time that application is pulled from at the time that application is pulled from WLWL
– Qualified applicants move towards next Qualified applicants move towards next step of voucher issuance; unqualified step of voucher issuance; unqualified applicants removed or replaced on WL applicants removed or replaced on WL according to correct number of preference according to correct number of preference points points
– All applicants subject to HUD screening All applicants subject to HUD screening and eligibility policiesand eligibility policies
Slide Slide 1616
Current Status of WLCurrent Status of WL
Voucher Turnover/VacanciesVoucher Turnover/Vacancies– Average Monthly turnover rate Average Monthly turnover rate
• 5 vouchers per month5 vouchers per month
– Vacancies occur due to:Vacancies occur due to:• Tenant termination (self sufficiency or Tenant termination (self sufficiency or
voluntary withdrawal)voluntary withdrawal)• PHA termination (fraud, noncompliance PHA termination (fraud, noncompliance
or death)or death)
Slide Slide 1717
Current Status of WLCurrent Status of WL
5,768 applicants on list5,768 applicants on list 5 preference points being served 5 preference points being served
(less than 20 individuals who (less than 20 individuals who claim 5 points remain)claim 5 points remain)
Slide Slide 1818
Safeguards for WLSafeguards for WL
Internal ControlsInternal Controls– SecuritySecurity
• 32 Housing employees, only one with rights to 32 Housing employees, only one with rights to make changes to WLmake changes to WL
• Software system (Elite)Software system (Elite)• Internal auditing (IT reports)Internal auditing (IT reports)• Applications under lock and key Applications under lock and key
– MonitoringMonitoring• All applications monitored for selection and All applications monitored for selection and
accuracy on three levels (admin, advisor, accuracy on three levels (admin, advisor, supervisor)supervisor)
• Randomly assigned case managementRandomly assigned case management
Slide Slide 1919
Public AwarenessPublic Awareness
PortablesPortables– Glendale residents are being issued Glendale residents are being issued
vouchers through vouchers through otherother PHA’s PHA’s No person can influence No person can influence
placement on WLplacement on WL Fraud (all claims investigated)Fraud (all claims investigated)
Slide Slide 2020
Impediments to WLImpediments to WL
Instability of federal revenue streamsInstability of federal revenue streams
Federal actions (recaptures)Federal actions (recaptures)
Decreases in tenant income results in Decreases in tenant income results in increases in HAPincreases in HAP
Takes time to take corrective action when Takes time to take corrective action when implementing strategiesimplementing strategies
Manage shortfalls through attrition (most Manage shortfalls through attrition (most recently through reserves)recently through reserves)
Slide Slide 2121
Additional HA EffortsAdditional HA Efforts
Apply for additional vouchers through Apply for additional vouchers through NOFA’sNOFA’s
Non-elderly disabled (Lanterman Regional Non-elderly disabled (Lanterman Regional Center)Center)
VASHVASH Market Affordable Housing projects to Market Affordable Housing projects to
WL applicants i.e.WL applicants i.e.– Casa de La PalomaCasa de La Paloma– Vassar City LightsVassar City Lights
Cost Saving strategiesCost Saving strategies– Voucher payment standards & subsidy Voucher payment standards & subsidy
standardsstandards
Slide Slide 2222
Possible StrategiesPossible Strategies
Hire 3Hire 3rdrd party agency to purge WL at one time party agency to purge WL at one time+ + Possibly decrease # of applicants on WLPossibly decrease # of applicants on WL- Possibly cause massive “preference” movement on - Possibly cause massive “preference” movement on
waiting listwaiting list Criminal record check on all current Criminal record check on all current
participants participants (above and beyond HUD requirements)(above and beyond HUD requirements) + Free up budget and possibly vouchers for eligible + Free up budget and possibly vouchers for eligible
applicantsapplicants- Administratively could trigger large number of - Administratively could trigger large number of
informal hearings resulting in financial burdeninformal hearings resulting in financial burden Ask “targeted” households to voluntarily Ask “targeted” households to voluntarily
withdraw from WL withdraw from WL