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WINNERS"WINNERS DON’T DO DIFFERENT THINGS,
THEY DO THINGS DIFFERENTLY."
© 2012 Shiv Khera. All rights reserved
/ Discover the leader in YOU /Dear Friends,
I welcome you to step into the 'Shiv Khera Institute of Leadership and Management.'
The Institute prepares people like you to become effective leaders, ready to take on important roles within organizations or to work independently. We deliver this through a distinctive curriculum shaped around the most effective and ethical expressions of leadership. It translates my vision of creating effective leaders who can manage professionally based on values and ethics.
My best wishes to you, as you embark upon a journey to success, at Shiv Khera Institute of Leadership and Management, with values of Integrity, Respect and Responsibility.
© 2012 Shiv Khera. All rights reserved
SKILL + WILL = COMPETENCE
/ character + competence = success /
VALUES GUIDE DECISION
/ do the right thing for the right reason /
THIS PROGRAMME WILL EQUIP YOU WITH VALUABLE INSIGHTS TO DEVELOP HUMAN CAPITAL EXCELLENCE.
© 2012 Shiv Khera. All rights reserved
INTRODUCTIONSHIV KHERA INSTITUTE OF LEADERSHIP AND
MANAGEMENT is the brain child of Mr. Shiv Khera, an eminent
Author, Educator and Business Consultant. The Institute's
foundation has been built on his 30 years of research,
understanding and experience on leadership behaviour.
At Shiv Khera Institute of Leadership and Management, the
programme content is designed to bridge the skills and
competencies gap in the industry. The curriculum is dynamic,
designed for all organization levels and employs training
methods beyond classroom settings.
The key focus at Shiv Khera Institute of Leadership and
Management is to develop effective Leadership skills essential for
success in the Business/Corporate world.
INSTITUTE OFLEADERSHIP ANDMANAGEMENT
ONE NEEDS MORE THAN PROFESSIONAL QUALIFICATIONS / to be a professional /
© 2012 Shiv Khera. All rights reserved
TO CREATE LEADERS WHO CAN
MANAGE PROFESSIONALLY
BASED ON VALUES & ETHICS
VISIONOUR
TO PREPARE GRADUATES TO
SUCCEED IN BUSINESS /
CORPORATE WORLD
© 2012 Shiv Khera. All rights reserved
OUR
MISSION
© 2012 Shiv Khera. All rights reserved
INTEGRITY
RESPECT
RESPONSIBILITY
OUR
CORE VALUESOUR
CORE VALUES
COMPETENCE WILL TAKE YOU UP THERE
/ but character will keep you up there /
LEADERSHIP AND MANAGEMENT
An impactful programme designed for individuals seeking insights into leadership and management.
The institute gives you the educational experience that helps achieve both short term and long term goals.
Programme on
© 2012 Shiv Khera. All rights reserved
Towards these objectives, the programme builds itself on the
/ 6C APPROACH /
1 Character – Make integrity a way of life.
2 Competence – Acquire core competencies as a tool to success.
3 Clarity – Inculcate ability to define clear goals.
4 Confidence – Develop humility andpride in performance.
5 Courage – Ability to take a stand withintegrity against all odds.
6 Communication – Communicate with clarity and confidence.
Programme IntroductionThe comprehensive programme aims at
developing Leaders who can inspire, influence
and get results through a blend of character and
competence.
© Shiv Khera. All rights reserved
© 2012 Shiv Khera. All rights reserved
© 2012 Shiv Khera. All rights reserved
programme content
l Identifying attributes of a good leader.
l Factors that build attitude.
l Develop pride in performance.
l Advantages of a positive attitude.
l Consequences of a negative attitude.
l Distinguish between skill and competence
l Distinguish between Winners and Losers.
l Steps to building a positive attitude.
l Self evaluation and assessment.
l Define success.
l Understanding the laws of success.
l Factors that determine success.
l How to avoid pitfalls.
l Taking ownership.
l Problem solving & Decision making.
l Defining Universal and eternal values.
l Our credibility determines our profitability.
l Differentiate between inspiration and motivation.
l Motivating factors.
l Reasons people get de-motivated.
l The greatest motivator.
l Identifying the de-motivators and overcoming them.
l Do the right thing the first time every time.
l Motivate yourself and others.
l Verbal and Non-Verbal communication.
l Developing active listening skills.
l Communicating with clarity and confidence.
l Consequences of poor listening.
l Barriers to effective listening and avoiding them.
l Giving and receiving constructive criticism / feedback.
l Learning assertiveness.
l Learning to say 'no' without being offensive.
l Defining self esteem.
l Identifying behavior patterns of high self esteem.
l Identifying behavior patterns of low self esteem.
l Causes of low self esteem.
l Consequences of low self esteem.
l Advantages of high self esteem.
l Steps on building high self esteem.
l Self evaluation.
LD101:
Build A Winner'sAttitude
LD102:
Success
LD103:
Motivation
LD104:
Effective Communication
LD105:
Build High Self Esteem
© 2012 Shiv Khera. All rights reserved
l Identifying behavior patterns of positive personality.
l Identifying behavior patterns of negative personality.
l Factors that build trust.
l Factors that take away trust.
l Steps on building a positive personality.
l Courtesy, Etiquettes and manners.
l Self evaluation and assessment.
l Bringing positive behavioral transformation through mental conditioning.
l Understanding the power of sub-conscious mind.
l Autosuggestions and visualizations.
l Making success habitual.
l Differentiate between goals and objectives.
l Importance of goal setting.
l Reasons why people don't set goals.
l Dividing and Prioritizing your goals.
l Steps to setting and achieving goals.
l Distinguish between Activity vs. Accomplishment.
l Clarifying Vision, Mission, Purpose.
l Value clarification.
l Do the right thing for right reason.
l Differentiate between Winning Vs. being a Winner.
l Differentiate between legality and ethics.
l Distinguish between old and obsolete values.
l Reinforce trust builders and avoid trust busters.
l Developing courage and resolving ethical dilemmas.
l Co-relate between integrity and self esteem.
l Creating a culture of trust and accountability.
l Managing time & taking charge of life.
l Prioritization & overcoming the habit of procrastination.
l Art of communicating 'No' for unproductive activities.
l Organizing and conducting effective meetings.
l Identifying Time-wasters and overcoming them.
l Basics of Delegation.
l Do's and Don'ts of delegation.
LD110:
Time Management
LD109:
Values and visions
LD108:
Goal Setting
LD107:
Conditioning the sub-conscious mind
LD106:
Build A Positive Personality(Interpersonal skills)
© 2012 Shiv Khera. All rights reserved
l Identifying the causes of stress.
l Identifying and implementing stress busters.
l Identifying the relationship between emotions and stress.
l Learning to handle stress and avoid burnout.
l Identifying what's at stake in relation to time and stress.
l Recognizing stress symptoms.
l Make stress work for you rather than against you.
l Steps to overcome stress.
l Persuasion Skills for Professionals.
l Detailed Understanding of Persuasion Process.
l Identifying Buying Motives & Selling Opportunities.
l Learning the Psychology of Persuasion.
l Relationship Building & getting repeat business with the customer.
l Turn NOs into YESs.
l Overcome resistance and close more sales.
l Distinguish between transactional and relationship selling.
l Do's & Don'ts of Ethical Selling.
l Identify what's negotiable and what's not.l Create a strategy for negotiation.l Learn how to optimize results from negotiation.l Avoid traps and identify reasons why negotiations get
derailed.l Learn how to negotiate from a position of strength.l Plan for a win-win strategy.l Learn the do's and don'ts of negotiation.
l Learning the Art of Converting Customers into Clients.
l Generating customer loyalty & increase revenue.
l Delivering Better, Faster and quality customer service.
l Handling difficult vs dissatisfied customers.
l Meet and exceed customers' expectations.
l Essentials of Public Speaking.
l Overcoming Stage Fright, developing a natural speaking style.
l Connecting & engaging your audience, Art of questioning.
l Mastering Platform Skills.
l Making powerful presentations.
l Do's & Don'ts of Public Speaking.
Ld115:
Public Speaking & Presentation Skills
LD114:
Customer Service Excellence
LD113:
Negotiation Skills
LD112:
Persuasion Skills & Selling Skills
LD111:
Stress Handling
/ COURSE DURATION /
/ PROGRAMME METHODOLOGY /- Lectures
- Group Activity and Presentations
- Role Plays
- Audio - Video Presentations
/ LOCATION /
/ COURSE AWARD /
Your Premises
Certificate Programme in Leadership
WE CREATE LEADERS WHO CAN MANAGE
/ not managers who cannot lead /
© 2012 Shiv Khera. All rights reserved
Approximately 100 hours of teaching including assessment.
WE ARE HIRED FOR OUR SKILLS
/ and fired for our behaviour /
WE ARE HIRED FOR OUR SKILLS
/ and fired for our behaviour /
WE DON’T HAVE BUSINESS PROBLEMSWE HAVE PEOPLE PROBLEMS
SUCCESS IS / 85% attitude and 15% skill /
A HARVARD STUDY
© 2012 Shiv Khera. All rights reserved
Upon completion of this programme you will
be able to Lead Successfully, Communicate Effectively and Manage Professionally based on Values and Ethics.
WE HAVE TO HAVE SUBSTANCE OVER FORM
/ not form over substance /
What would the programme do for you?
GROW
• INTELLECTUALLY • EMOTIONALLY • FINANCIALLY
• PROFESSIONALLY • PERSONALLY • SOCIALLY
IN OTHER WORDS,
BECOME A HI-IMPACT LEADER.
© 2012 Shiv Khera. All rights reserved
The faculty, amongst the best in the industry, is led by Mr. Shiv Khera, an Author, Educator and Business Consultant.
FACULTY
LEADERSHIP CAN BE EXTREMELY REWARDING
/ or very disappointing if one does not have the fundamental rights /
© 2012 Shiv Khera. All rights reserved
AUTHOREDUCATORBUSINESS CONSULTANT
Founder's Profile MR. SHIV KHERA
© 2012 Shiv Khera. All rights reserved
LEADERSHIP IS ABOUT
/ 90% people skills, 10% technical skills /
MR. SHIV KHERA is the founder of Qualified Learning
Systems USA. An Author, Educator, Business Consultant
and a successful Entrepreneur, he is a much sought-after
speaker.
He inspires and encourages individuals to realize their true
potential. He has taken his dynamic personal messages to
opposite sides of the globe, from the U.S. to Singapore. His
30 years of research & understanding has put organizations
on a path of growth and fulfilment.
Mr. Shiv Khera is the author of 14 books including the
international bestseller “You Can Win”, which has sold
over 3.3 million copies in 21 languages. His other books
are creating new records. His Clients include Lufthansa, HP, Citigroup, HSBC, Canon, Nestle, Philips, Mercedes
Benz, Johnson & Johnson, Metlife and many more.
Tens of thousands of people have benefited from his
dynamic workshops internationally in over 20 countries
and millions have heard him as a Keynote Speaker. He
has appeared on numerous radio and television shows.
He has been recognized by the Round Table Foundation and
honored by Rotary International and The Lions International.
His Trademark is
“Winners don't do different things,®They do things differently”
© 2012 Shiv Khera. All rights reserved
/ SOME OF MR. SHIV KHERA’S CLIENTS /
DISCLAIMER : THESE CLIENTS HAVE NOT ENDORSED THE COURSE BEING OFFERED.
THIS LIST REPRESENTS MR. SHIV KHERA'S CORPORATE CLIENTS
and many more...
Upon successful completion
of this programme, you will earn
this certificate of achievement
DATE SHIV KHERA
INSTITUTE OF LEADERSHIP AND MANAGEMENT
This is to Certify that Mr. / Ms.
of batch
Programme in Leadership.
has successfully completed the
6 POORVI MARG, VASANT VIHAR, NEW DELHI 110057, INDIA, TEL.: +91-11-2614 8804. FAX: +91-11-2614 9658
© 2012 Shiv Khera. All rights reserved
QUALIFIED LEARNING SYSTEMS
6 POORVI MARG (Left) , VASANT VIHAR
NEW DELHI-110057 INDIA
T / 91-11-26148804
F / 91-11-26149658
W / www.skilm.in
OFFICES IN
USA / INDIA / SINGAPORE
INSTITUTE OF
MANAGEMENTLEADERSHIP AND
The saddest words in life are “I should have....”
© 2012 Shiv Khera. All rights reserved
WE CREATE LEADERS WHO CAN MANAGENOT MANAGERS WHO CANNOT LEAD
SKIL
M/15M
/XD
XH
/1.0
