SKALA USER MODULE€¦ · SKALA First Steps SKALA Hub Using SKALA Hub Page 4 Page 5 Page 7 Page 18 ... SKALA Mobile is an iOS app that can be used as a secondary interface with SKALA

SKALA USER MODULE

SKALA SYSTEM GUIDEOVERVIEW

Contact UsWhat is SKALA?SKALA First StepsSKALA HubUsing SKALA Hub

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Contact UsFor all questions that are not covered in this document, please contact us by one of the options below:

● Email: [email protected]● Phone: (509) 332-2756 - Ask for SKALA Support

You may also direct questions to any other METER Representative that you have worked with in the past. That person will be able to assist you or connect you to someone who can.

10/1/18 SKALA System User Guide 4

mailto:[email protected]

WHAT IS SKALA?SKALA is a Digital Process Management System

SKALA works in two separate spaces:● Physical Hardware. SKALA Hubs, Nexus, and other

hardware, act as interfaces for technicians and gather data from various sources, including devices, machinery, and sensors.

● Cloud-based Software. SKALA Control acts as the interface for viewing data from all sources and managing system processes.

www.metergroup.com/meter_products/skala-Hub/


https://www.metergroup.com/meter_products/skala-hub/

HOW DOES IT WORK?

Serial Interface

Serial Interface

Serial In

terface

Secure encrypted data

- User name- Time and date stamp- Reading- Serial number- Product name- Batch/lot number- Operating Limits

Secure encrypted data

Skala Control (uses any web browser)

- View data- Create reports- Plot readings- Manage users- Create products- Set operating limits- Generate C of A’s- Manage corrective actions


SKALA FIRST STEPS


Log in to SKALA ControlLog in to SKALA HubLog in to SKALA MobileInitial SettingsUser SetupProduct SetupNext Steps

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Log in to SKALA ControlSKALA Control is the software side of your SKALA system and where the bulk of SKALA’s features lie. It can be accessed from any web browser and from any device. The website is mobile friendly. It does not require any software download.

To access SKALA Control, go to https://skalacontrol.com.- SKALA Control is encrypted to protect your information. The first time you visit the

site, make sure you include “https://” when typing in the URL; otherwise, you may receive an error code.

Log in using your credentials. - Your username will be your work email address, and you will have received a

temporary password from METER if you have not yet set one yourself.

This site is where all of your information is stored and seen. It can be used for visualizing and manipulating data as well as housing tools for QA and Production improvement. This document will go into further detail on SKALA Control below.


https://skalacontrol.com

Log in to SKALA HubSKALA Hub is the physical medium of SKALA and can connect to various devices to collect information. The Hub will also act as the interface for technicians using SKALA during their daily activities.


A user will log in to the Hub by selecting their name from the list and using a numerical PIN. This PIN is seperate from the password used with SKALA Control. In some cases, you may have RFID enabled with your Hub, which will allow logging in via swiping a card, badge, or fob.

Users should always log in as themselves and log out when stepping away from the Hub. This is part of best practices since data collected will be tied to the user who started the reading.

Log in to SKALA MobileSKALA Mobile is an iOS app that can be used as a secondary interface with SKALA. As an iOS app, it can only be used with Apple devices, such as an iPhone or iPad. SKALA Mobile functions very similarly to the the SKALA Hub, allowing you to take manual readings and fill out checklists.

To download SKALA Mobile, open the App Store and search for METER Group Inc., USA. The app is called “SKALA Mobile by METER”. Select the app, and click download. It is available at no cost.

Open the app once it has finished downloading. It will prompt you to enter an Application ID. This ID will tie the app to your SKALA System. To receive one, please contact [email protected]. You will be given an application ID, and once entered, you will be ready to start using SKALA Mobile.

Log in to SKALA Mobile by selecting your name from the list and using the same PIN as on the Hub.



Initial Settings

● Site: Here you can change the timezone, choose whether you use a Batch number, Lot number, Serial Number, Sample ID, or custom identifier, and edit other parameters.

● Company: Here you can add your company name, address, and even logo!● User: This is where you will change your password and PIN to log in to the SKALA Hub

and choose how frequently you wish to receive notifications about your product.● Units: This is where you will change between Celsius and Fahrenheit and grams,

kilograms, or pounds.


To get started with SKALA, go to SKALA Control and navigate your way to the Settings page under the Setup tab on the side navigation bar (“side-nav”). The most important thing to do here is to set your unique password and PIN and ensure the correct timezone. The Settings page contains four tabs:

User Setup

● Only administrators can view the Admin tab and, by extension, the Users page.● You can add new users using the Add New User button on the top right of the page.

Each user requires an email address, but it does not have to be a real address if that person does not have one (for example, [email protected]).

● Each user will also have an access level. Each level’s permissions are outlined below:○ Limited User: Can only monitor readings○ Technician: Can add and manage batches and take readings○ Manager: Can add and manage products and batches and take readings○ Administrator: Can edit and add new users, add and manage products and

batches, and take readings


When you first log in to SKALA Control, you will be the only user unless you have worked with METER to setup others. You are responsible for adding others who will use the system at your facility. Please navigate to the Users page under the Admin tab on the side-nav.


User Setup● When a new user is created, they have to be assigned a password and PIN by the

creator. If the user is present, they can enter it themselves, or they can log in later to reset their password on the Settings page as outlined above.

● Each user also selects their notification level, which determines if email alerts from SKALA are sent to that user in the case of out-of-spec readings.

● Existing users can always be edited later by an administrator in order to update email addresses, access levels, etc.

● Inactive users can be deleted by an administrator.


Product Setup

● The Products page stores the tests to be performed on each product and the specification for each test.

● Products have two steps: Product Groups and Products. Each product belongs to a Product Group, which contains the tests and specs. If a set of products all have the same test process and specifications, they can all be populated in the same Product Group.

● To start, add a new Product Group by clicking the Add Product Group button in the upper right hand side of the page. A window will open where you may enter a name.

● Sometimes when a sample is taken, other information needs to be collected, for example bin, line check time, or shift. Use the Sample Field boxes for this as shown.


To begin using the SKALA system, at least one product must be entered to start testing. To start this process navigate to the Products page under the Setup tab on the side-nav. For this step, products are going to be covered briefly. For more detailed information, please find the product information in the “Using SKALA Control” section below.

Product Setup - Required Tests● At least one Required Test will

have to be added. You can do this by clicking the Add Required Test button NOT the down arrow button next to it. That option is for some advanced features.


● After adding a required test, information for it will appear. You will see a dropdown for the type of test. One example is Water Activity. Select the correct test, and then enter a Stage ID. This is a unique identifier for the test and can be anything. If you have two Water Activity tests, for example, each will have a different Stage ID. Finally, add the specifications for the test. Operating Limits are generally for quality while Fail Limits might pose a safety concern. Operating Limits must be within Fail limits.

Product Setup - Products● After setting up your first Required Test, you may continue to add additional tests until

you have covered everything you will be testing in SKALA. ● Once you are satisfied with the Product Group, click Save at the bottom of the page.

You will return to the main Product page where your new Product Group now appears. ● Underneath the Product Group, there will currently be 0 products and you will see a

blank text box to enter a product name. Do this, and then click Add.● A screen will appear where you can fill in various pieces of information about your

product. However, none of it is required. It is possible to just scroll to the bottom and click Save. You will return to the main Product page and see your new Product listed.

● Only one product is needed to start testing, but this process can be repeated until all of your products are in the system.

● If specifications or tests change, administrators and managers can come back to this page and edit any Product or Product Group.


Next Steps● A SKALA Representative from METER has already or will contact you to schedule a

meeting to go through initial SKALA Training. This meeting may be either a conference call or an on-site visit depending on the details of the contract.

● You may continue forwards in this guide. The next section, SKALA Hub, will help you set up and learn the screens on the Hub. The section after will help you actually start using the Hub. If you plan to use SKALA with a native instrument such as an AQ1 or AQ2, those steps will have you using your instrumentation in no time.

● After diving into the SKALA Hub, you can learn how to harness your data further and use a myriad of helpful features with the SKALA Control sections of this guide.

● This is your system, and we hope to empower you to use this guide to get started. In that spirit, if you have any questions or concerns before or after talking with your SKALA Representative, please contact anyone in Support or your direct representative, and they will help you in any way they can.


SKALA Hub


Hardware and PowerNetwork ConnectionsHub LoginDevice ConnectionsScreen DescriptionSettings

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Hardware and Power - Components Your Hub comes with a kit that contains several components for use with the Hub. These can be seen in the picture below. Make sure that you have each piece.

1. SKALA Hub2. Power cord + adapter3. Ethernet Cable4. Ethernet port extender5. Serial to USB cable6. Serial gender bender7. Instrument stickers


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Hardware and Power - Powering onThe SKALA Hub itself is made to be durable and can be setup in many Production or QA areas. The Hub should be set on a sturdy and stable surface. The Hub is a touch screen instrument, but a keyboard and mouse can be used with it if desired.

The Hub requires a power supply. To turn the unit on, simply plug the power cord into the wall and the other end into the back of the Hub. The power port on the Hub is under a lip on the back, directly behind the tower. There is no “On” button.

The Hub is designed to be left on. There is no need to power down or unplug the Hub. If the need arises to move or power down the Hub, there is a safe shutdown option in the settings page under System Settings. When possible, users should use this option to turn off the Hub before unplugging the unit.

In case of a system freeze or inoperable screen, it is okay to simply unplug the power cord from the back of the Hub to power it down. Plugging the system back in will restart the device.


Hardware and Power - Ethernet The SKALA Hub comes with several other cable pieces in addition to the power cord.

The Ethernet cable is used for creating a stable, wired connection to the network. The orientation of the Ethernet port on the Hub can make it difficult to disconnect when needed. The port extender that is included can be plugged into the Hub instead of the cable directly to make disconnection much easier.


Hardware and Power - Device Cables The SKALA Hub can collect data from many different sources. In most cases, these sources of data will need to be connected directly to the Hub. The Hub has 7 USB ports on the back where devices and instruments can be connected.

The most common types of devices that will be connected to a Hub are lab instruments, such as pH and water activity meters. Almost all of these devices will be connected to the SKALA Hub via a Serial(RS-232) to USB cable. One of these cables comes included with the Hub. Please ask SKALA Support if any unconnected device is currently profiled and able to be connected.

There are various other devices that may be connected to your SKALA System. What is to be connected will have been worked out with METER, and any required cables will be provided.


Hardware and Power - Stickers Your SKALA Hub will come with a set of numbered stickers. These are for use with connected devices.

When a new device is connected to SKALA, the system will assign it a number that will be called on when using the device. For example, you may have two water activity meters connected to your SKALA Hub. When you go to take a reading the SKALA Hub will tell you to put your sample into one of those two instruments. When calling out an instrument, the SKALA Hub will always use the number value assigned to that instrument.

This set of stickers is included for your use in numbering your instruments and easily identifying them. However, you may keep track of these numbers in whatever way works best for you.


Network Connections - EthernetThe SKALA Hub needs to be connected to the internet for most of its use. The most stable and recommended way to connect is through an ethernet cable. This is not always possible, as an active port may not be available in the Hub location.

To connect your SKALA Hub to the network in this way simply plug the included ethernet cable into that back of the Hub, using the port extender for ease of disconnection, and also into the port in the wall.

It should not take long for the Hub to recognize the network and display your user list.

To check connection status, please refer to the Network Connections - Status page below.


Network Connections - WiFiThe SKALA Hub can be connected to your network over WiFi. In many cases, a wireless connection is less stable than a hardwired connection, so it is recommended to use an ethernet port when possible.

To connect to WiFi, you will need to navigateto the WiFi page on your Hub. You will noticea wrench icon in the upper right-hand corner.That will open the settings page. Then selectWiFi, and pick the network you would like toconnect to.

Once the Hub has established a connection to your network, your user list will populate on the main screen. If the Hub initially fails to connect, trying once or twice more will usually solve the issue.

To check connection status, please refer to the status page below.


Network Connections - StatusThe easiest way to check the connection status of your SKALA Hub is to go into the Network Settings page. To get here, click on the wrench icon on the Hub, and then select Network Settings from the options.

● On this page always make sure the box in the center contains the text, “SKACLOUD”. If it does not, please contact SKALA Support.

● Site should be your site name.● IP will list this Hub’s IP address.● Status will show if the Hub is connected to the internet.

If you see that your Hub is disconnected please try reconnecting. If you cannot re-establish connection, or see “SKALA Server Error”, please contact SKALA Support.


Hub LoginTo use the SKALA Hub, each user will need to log in. Select your name from the user list on the Hub to log in as yourself. SKALA will then ask for your unique PIN to log in. If a user does not remember their PIN, the system administrator or SKALA Support can help.

You may also have an RFID login option. In this case, scan your personal RFID card or fob on the scanner pictured below, and SKALA will log you in.


If you do not see a list of users loaded on your SKALA Hub, please check your network connection.

Device Connections - ProfilingConnecting a new device or instrument to SKALA is not as easy as plugging it in the first time. A brand new device will need to be profiled before it can work with SKALA. Essentially, SKALA needs to learn how to talk to each device.

If you have a device you would like to connect, please contact SKALA Support to see if it is a device we have previously profiled. If we have, we can help you connect it to your Hub. If it has not been profiled before, SKALA Support will help start the process of adding a new device. Profiling can take some time as someone from the SKALA team will need to access the particular type of device in person and then program it into SKALA.


Device Connections - New DeviceIf you know that SKALA can connect to a device that you have, but have not previously done so you will need to add the device to SKALA before using it. If you have a SKALA-native device, such as an AQ1, it will auto-connect and all you have to do is plug it in. With non-native devices, follow the steps below.


● Log in on the Hub● Plug the device in question into the Hub● Wait for a screen to appear.● Select “Connect New Device”.● Select the correct device model from the list. ● It will then prompt for the serial number of the device.

Enter it CORRECTLY. ● Your device should now be connected.

Device Connections - ReconnectingA SKALA Hub cannot keep track of connected instruments while off. When restarting a Hub, devices will need to be reconnected. When a user logs in, any native devices will automatically reconnect. Other devices will need to be connected again following the steps below.


● Log in on the Hub.● Unplug the device, and replug it into the Hub.● Wait for a screen to appear.● Select “Reconnect as Known Device”.● Select the correct device from the list.● The serial number may need to be entered again

depending on the device.● Your device should now be connected.

Device Connections - SKALA PortConnecting devices to your SKALA Hub every time the Hub turns on is not always an ideal situation. It can be remedied by the use of an accessory for the SKALA System called the SKALA Port.

This small device will connect in between an instrument and the Hub. The first time you connect it, you will have to reconnect an instrument as normal. However after this first time, the SKALA Port will remember the device and send that information to the SKALA Hub, allowing any instrument to act as a SKALA-native device. This means that with the use of a SKALA Port, your instrument will automatically connect every time.

It is important to keep each SKALA Port with its corresponding device, as each one is set to a particular device and cannot be easily changed.


Device Connections - StatusYou can check at any time to see which devices are connected to a particular Hub. To do so, click on the wrench icon in the upper right-hand corner of the Hub, and then select Devices from the options.

The Devices screen pictured to the right will show a list of every device that has been added to your SKALA System.

Devices connected on the Hub you are looking at will show up in green, while unconnected devices or devices connected to a different Hub will show up in red.

If a device plugged into your Hub is showing up as unconnected, please unplug it and try to reconnect it.


Screen DescriptionThe screen you will see after logging into the Hub is pictured here.

1. Name of the current logged in user2. Button to log out the current user3. Button to take you to the settings page4. Name of an active batch5. Button to add a new sample to the batch above6. List of readings to be and/or already taken for the

sample7. Area showing any readings in progress8. Button to add a new batch for testing


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Settings


The SKALA Hub Settings page will be a useful tool for troubleshooting and using your system. The options in the settings page are as follows:

● WiFi - This page allows you to connect to or disconnect from a wireless network.

● Version/Serial Number - This page can check for updates and shows the current software version.

● System Settings - This page has various options that include volume control, cursor toggle, changing RFID code, check time and date, etc.

● Network Settings - This page will show you the details of your network connection including the Hub’s IP address and Remote Support.

● Devices - This page will show current connected devices and allow for device verification.

● Locations - This page shows existing locations and allows assigning batches to locations.

Using SKALA Hub


Hub LoginBatchesSamplesReadingsVerificationsLocationsStandalone ModeHub Functions

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Hub LoginTo use the SKALA Hub, each user will need to log in. Select your name from the user list on the Hub to log in as yourself. SKALA will then ask for your unique PIN to log in. If a user does not remember their PIN, the system administrator or SKALA Support can help.

You may also have an RFID login option. In this case, scan your personal RFID card or fob on the scanner pictured below, and SKALA will log you in.


If you do not see a list of users loaded on your SKALA Hub, please check your network connection

Batches - On the ScreenTo start any testing on the SKALA Hub, you will have to have an active Batch. Batches will show up on the screen as pictured to the right. The Batch is named by the Product and Batch Number. Line will also be on option if enabled.

Batches contain samples and the required tests and readings for them. The arrow on the left side of the batch will expand or contract the batch information.

The oval next to the batch information will change colors to represent the status of the batch. Yellow for incomplete, green for complete, and red for failed.

The “X” on the right side of the Batch allows you to remove the Batch from the Hub. This WILL NOT delete any data. It only deactivates the Batch, and only active Batches are visible.


Batches - New BatchUsers will often need to add new Batches when new Batches are being processed and tested. To do so, click the Add New Batch button at the bottom of the screen.

You will then see a screen like the one pictured here. You will need to fill out the information on this page.

● Batch Number is based on whatever your naming convention for batches is.

● Days Active will determine how many days this Batch will remain active on the Hub.

● Product Group and Product are filter fields where you can find and select the Product being tested.

● Line is a field that will only appear when enabled on SKALA Control. Users will select the line being run on.

After clicking Next, users will see a screen to confirm the information is correct.


Samples - On the ScreenUnderneath each Batch is a set of samples. Each sample refers to the tests performed on each new sample of product from the line.

Samples contain a set of required tests that are specific to the Product being run.

Samples can have various pieces of data associated with them such as the bin or wagon the sample was pulled from. This is also specific to the Product begin run.

The “X” on the right side of the Sample allows you to remove the Sample from the Hub. This WILL NOT delete any data. It only deactivates the sample and hides it from view. If a sample is cleared, ONLY readings associated with that sample will be hidden.


Samples - New SampleWhen ready to begin testing a new sample of product, users should click Add Sample under the Batch being tested.

You will then see a screen like the one pictured here. ● The Product and Batch boxes will display the batch

information this sample will be added to.● The Starting Stage dropdown will allow users to select a

specific stage of the product to start on. It will default to the first stage, so unless directed otherwise, leave this field as is.

● There may be additional text boxes here to fill out depending on the Product. These may ask the user for pieces of information like Bin or Shift.

Clicking Add Sample will then add this sample to the batch.


Readings - On the ScreenUnderneath each Sample is a set of Required Tests. Each test will be used to gather readings for the batch.

Required Tests are labeled by Reading Type (e.g., Water Activity) and Stage ID (e.g., Aw). Stage IDs will be determined by your system administrator and may determine specifics of a test (e.g., Pre-cook or Post-Cook).

To begin a Required Test and take a reading, a user will click on the desired test.

If there is an appropriate device for the test connected, you may begin a test with that device. If there is not, the test will have to be completed with a manual reading.

Completed tests will show the reading value as seen here.


Readings - Results When a reading is taken for a required test on SKALA, that reading is automatically checked versus the specifications for that Product.

SKALA is keeping track of what the upper and lower limits are for each of the required tests in a batch. When a reading is taken, it is always associated with the Product and Batch it is under. This means that technicians are free to take tests, and SKALA will let them know whether or not the reading has passed.

The screen pictured here is an example of what the Hub might display after a reading is taken. The green text indicated a passed reading, while red would indicate a failure.


Readings - From DevicesDevices such as water activity meters can be connected to the SKALA Hub. When a reading is taken using a connected device, it is automatically recorded without need for a technician to record it.

To take a reading from a device, make sure the device is connected to SKALA, and then click on a required test of the appropriate type. SKALA will then prompt the user to use a device that is available. The devices are called out by the number assigned to it by SKALA. Make sure to keep connected devices labeled properly. If there is more than one of the same device type, SKALA will choose one.

If a different device than the one chosen is desired, the user can choose a different device. To do so click on the numbered picture in the middle of the screen.SKALA will confirm that you wish to change devices and list thecurrent available devices of the same type. A different instrumentcan be chosen here.


Readings - From DevicesOnce the device has been chosen, click on the start reading button at the bottom of the reading screen.

SKALA will then return to the main screen, and the in-process reading will show up on the bottom of the screen in a small box with loading bars. At this point the user should now start a reading on the connected device.

In some cases the device will take some time to read. These devices can be left alone, and when they finish, SKALA will automatically record the result and bring up a notification screen. Many of these readings can be queued up at once. SKALA will keep track of multiple readings at the same time.

In other cases, a device will read almost instantly and usually has a print button on the device. Once the user hits the print button, SKALA will record the results and check them against your specifications.


Readings - Manual ReadingsSome required tests have no device, such as a taste test. Other tests have devices that cannot be connected to SKALA. In these cases, the results can still be recorded into SKALA manually.

To take a manual reading, a user will click on a Required Test. If SKALA does not detect a compatible connected device, or if the test is inherently manual, a manual entry screen will appear.

The user will need to enter the value and then click Save.

Two such examples are pictured here.


Readings - No-name ReadingsWhen SKALA receives a reading from a device that it is not expecting, it will save the reading as a “No Name Reading”. This means that the reading is not associated with any Batch or Product.

No-name Readings will show up at the bottom of the Hub screen and be logged to SKALA Control.

If a device is going to be used without SKALA, it may be a good idea to unplug it from SKALA first, as many devices will send their readings upon completion. This leads to many excess No-name Readings that clutter real data.


Readings - Assign No-names No-name Readings can be assigned to the correct Batch and product later, if it was not captured by accident. This can be done both on the Hub and on SKALA Control.

To do so on the Hub, locate the reading in question at the bottom of the screen. Click on that reading, and the page shown to the right will appear on the screen.

Follow the steps on the page entering in the information asked for, and then click assign reading at the bottom. The No-name Reading will be assigned to the correct spot.


VerificationsCertain devices that can connect to SKALA require verifications. Usually these occur daily, but can be more or less frequent. Verifications always require a standard such as weights for a scale or salt standards for water activity. SKALA can log these results as well.

The specific standards for each instrument will be assigned in SKALA Control. In these control settings, a time period will also be set. If the instrument has not been verified within that time period, the system will prompt the user to take a verification. A verification can also be started on demand from the Devices page.

When a verification starts, the Hub will walk you through the steps, including making sure the device is clean and clear of debris, selecting the correct standard, and capturing that data. If your device is a SKALA-native device, it will also set the offset for you. If the wrong standard is used or if the verification fails, the device will have to be rechecked and the process restarted.

The results of verifications are saved in SKALA Control under the specific instrument.


LocationsLocations can be set up in SKALA Control in conjunction with certain devices to keep track of continuous data at that location. Such data may include the temperature and humidity of a room or the weight from a checkweigher on a packaging line.

Once this data is being collected, it can be viewed on SKALA Control, but sometimes it will also need to be associated with a particular batch. For example, the checkweigher data for the packaging of a particular batch should be attached to the batch number.

In order to capture location readings under a batch, that batch needs to be assigned to a location for the amount of time it remains in the area. To assign and unassign lots from the Hub, go into the Settings page and click on Locations.

Once in Locations, select the location you want to view, and it will open up, showing you any Batches currently assigned to the location as well as a filter list to enter and select the batch number of a new batch to assign to the area. All location readings within the time period will be logged to the batch.


Standalone ModeThe SKALA Hub can be used offline as well. This is especially useful for native devices that use the Hub as their interface such as the AQ1 and AQ2. It is entirely possible to use the Hub solely as an interface for these devices without any network connection.

To access this mode, click on Standalone Mode which will appear at the bottom of the user list. This will also be the only option to show when there is no network connection. If there is no connection, there will not be an option to log out of this mode.

When in Standalone Mode, devices that you connect to the Hub will show up on the screen. You may immediately take a reading with any of those devices.

The reading will not be saved to any specific batch or product. It will only display on the screen and will show up as in spec. However, it will be logged as a No-name Reading when network connection is re-established. These readings can then be assigned to the correct batch later.


Hub Functions - UpdatesNew software releases are a frequent part of the SKALA System. These updates provide new features and improvements on existing infrastructure. These update usually occur every 6 weeks.

When a new update is available, the Hub will prompt users on login to update. It is possible to click No, but the longer the Hub goes without being updated, the risk grows higher for instability.

When clicking Yes, the Hub will download updates and then restart. The entire process usually takes about 5 minutes. Make sure to get to a good stopping point before updating, as it will cancel any readings in progress.

If a user ever wants to check for new updates, they can go into the settings page and select Version Serial Number. On this page there will be an option to check for updates.


Hub Functions - Keyboard and MouseIn some cases it is easier to use the SKALA Hub with a keyboard and/or mouse instead of the standard touch screen. This is supported and simple to set up.

For keyboards, it will have to be a USB keyboard. It can be plugged into the back of the Hub and will immediately work for text entry.

Before a mouse can be used, the mouse cursor needs to be enabled. To do so, open the Settings menu and go to System Settings. On this page, click on Enable Mouse Cursor. This will require the system to restart. Once it boots back up, you will see a mouse cursor on the screen. A mouse can now be plugged into the back of the Hub and used.


Hub Functions - Remote SupportThe SKALA Hub can occasionally run into problems. When this happens and you contact SKALA Support, they will often need to get the error logs out of the Hub.

This is possible through the Remote Access Support built into every Hub. It is, however, an option that is toggled on and off.

To turn this option on, open the Settings page and go to Network Settings. At the bottom of this page there is a button that will say “Enable/Disable Remote Access Support”. If the Enable option is present, it is currently off. If the Disable option is present, it is currently on.

If SKALA Support ever needs to help you, this tool will help solve any potential issues greatly. It can be turned on anytime, and when necessary, SKALA Support may ask you to enable it if it is not already.


Documents

SKALA USER MODULE€¦ · SKALA First Steps SKALA Hub Using SKALA Hub Page 4 Page 5 Page 7 Page 18 ... SKALA Mobile is an iOS app that can be used as a secondary interface with SKALA