EQ#on#the#Dashboard# Management#Essen2als#

©Six#Seconds,#6seconds.org/dhp# 1#

Trust# Management#Essen2als#

©Six#Seconds,#6seconds.org/dhp# 2#

Welcome#the#group#and#facilitate#introduc2ons#as#necessary.#

Transi'on:**To*start*the*session,*I*would*like*to*share*a*video*with*you…#

Ac#vity:)What)does)it)take)to)trust?#

Time:)10)minutes#

Resource:)Trapeze)Act)Video)#

AFer#the#video,#ask:#

What%did%you%see%in%the%beau/ful%trapeze%act?#

Did%your%heart%skip%a%beat?%Mine%did…#

How%are%they%able%to%perform%like%this?%#

What%quality/characteris/c%is%it%that%they%share%that%allows%them%to%put%their%lives%in%each%other’s%hands?#

Transi'on:*It*is*something*we*all*experience*and*it*is*called*…#

Trust# Management#Essen2als#

©Six#Seconds,#6seconds.org/dhp# 3#

Trust…means#different#things#to#different#people…#

So%how%would%you%define%trust?#

Transi'on:**Here’s*one*defini'on…#

Trust# Management#Essen2als#

©Six#Seconds,#6seconds.org/dhp# 4#

So#considering#this#defini2on#of#trust…#

Where%do%you%think%Trust%originates?%#

Do%we%trust%from%the%head%or%the%heart?#

Transi'on:*Let’s*explore*trust*further.#

Trust# Management#Essen2als#

©Six#Seconds,#6seconds.org/dhp# 5#

Ac#vity:)Being)trustworthy#

Time:)10)minutes#

Resources:)Handout)#1)(you*will*come*back*to*this*list*a*couple*of*'mes*in*the*session)#

Distribute#the#worksheet#and#allow#par2cipants#to#individually#reflect#on#answers#to#the#ques2ons.#

What%is%one%quality%or%aFribute%of%the%highGtrust%people%on%your%list%that%you%see%as%par/cularly%important%to%work%on?#

Make#a#list#of#answers#

What%would%happen%in%this%organiza/on%if%managers%and%all%people%here%exhibited%these%quali/es%even%more%oIen?#

Trust#is#both#a#cause#and#an#effect#of#a#company#culture.##

Transi'on:*There*is*a*great*deal*of*data*about*trust*–*let’s*look*at*some*research*and*the*implica'ons*for*business…#

Trust# Management#Essen2als#

©Six#Seconds,#6seconds.org/dhp# 6#

Ac#vity:)Trust)Data#

Time:)25)minutes#

Resources:)Handout)#2,)Trust)Folder)(print#one#set#of#materials#to#share#within#each#group)#

If#2me#allows,#you#can#extend#this#ac2vity,#spending#as#much#as#45#minutes#on#exploring#the#data,#then#30#minutes#on#synthesizing#into#the#posters.#

Divide#the#par2cipants#into#four#small#groups#(or#adapt#as#appropriate).#

The#Trust#Folder#contains#materials#on#the#neuroscience#of#trust#and#it’s#effect#on#business,#there#are#4#subfolders,#one#for#each#team.#

Allow#each#group#2me#to#go#through#their#materials#then#ask#them#to#create#a#flipchart#that#summarizes#their#insights#to#share#with#the#rest#of#the#group.##

Ask#each#group#to#present#their#poster#with#a#1Zminute#summary.#

What%are%some%of%the%business%implica/ons%of%trust?#

Given%what%you%read%and%discussed,%what%are%you%going%to%do?#

Op#onal)Story)–)if)#me)allows)–)Facilitator)to)recount)a)story)about)trust,)for)example:#

My#husband,#my#3#year#old#and#I#went#to#the#park#one#evening.#I#saw#my#baby#run#up#to#her#father#with#her#outstretched#arms#wan2ng#to#be#liFed,#my#husband#picked#her#up#and#threw#her#high#up#in#the#air#–#my#heart#skipped#a#

Trust# Management#Essen2als#

©Six#Seconds,#6seconds.org/dhp# 7#

What%do%you%think%of%the%statement?%#

How%does%this%apply%to%trust?#

Trust#is#an#emo2on…Going#back#to#the#ac2vity#we#did#earlier#were#we#listed#people#we#trusted:#

How%does%it%FEEL%to%be%with%these%people%you%trust?#

One#of#the#key#challenges#we#face#when#trus2ng#is#that#different#people#have#different#styles,#different#personality#types,#different#cultures,#languages,#backgrounds,#percep2ons….#This#can#oFen#lead#us#to#pick#up#small#bits#of#data#then#judge#people#based#on#what#we#see#–#rather#than#really#trying#to#understand#more#deeply.#

Transi'on:*Let*us*have*a*look*at*how*this*happens…#

Trust# Management#Essen2als#

©Six#Seconds,#6seconds.org/dhp# 8#

Ac#vity:)Different)personali#es#

Time:)5)minutes#

Resources:)Remove)labels)video#

AFer#the#video,#ask:#

How%oIen%do%we%trap%ourselves%into%doing%exactly%this?%#

NOTE:)Trainer#to#draw#an#iceberg#on#the#board/flip#chart#and#draw#a#line#across#it#horizontally.#

This#is#an#iceberg.#Above#the#water#is#what’s#visible,#the#part#below#is#hidden#from#view.#

How#many#2mes#do#we#see#what#is#visible#on#the#surface#and#then#judge#people#based#on#this?#Give#them#labels#even.##We#might#be#ignoring#what#is#below#the#iceberg…and#when#we#do#this#it#impacts#trus2ng#rela2onships.#

What%can%we%do%to%delve%beneath%and%understand%people%beFer?#

What#we#see#on#the#outside#is#above#the#iceberg,#however,#many#things,#like#culture#and#background,#lie#beneath#the#iceberg#and#they#impact#how#our#brains#perceive#and#process#informa2on.#

To#help#us#‘get#beneath#the#iceberg,’#Six#Seconds#has#developed#a#series#of#profiles#that#can#provide#us#with#insights.#

Trust# Management#Essen2als#

©Six#Seconds,#6seconds.org/dhp# 9#

…the#Brain#Brief#Profile#is#based#on#three#elements:#

Focus#(click#to#show):##Does#your#brain#prefer#emo2onal#or#ra2onal#data?##This#is#not#about#how#you#behave,#it#is#about#what#your#brain#likes#to#no2ce.##You#walk#into#a#mee2ng,#and#do#you#no2ce#the#names#and#roles#and#number#of#people….#Or#do#you#first#tune#into#the#mood#of#the#group?##

Brains#on#the#ra2onal#(leF#on#the#scale),#communicate#with#numbers#&#logic#first.##Brains#more#on#the#emo2onal##(right#on#the#scale)#start#by#focusing#on#people#&#feelings.#

Decisions)(click#to#show):##Does#your#brain#prefer#to#protect#or#innovate?##On#the#leF#end#of#the#scale,#when#you#make#decisions,#your#brain#probably#first#evaluates#the#risks.##On#the#right#end,#your#brain#probably#first#see#the#opportuni2es#–#you#might#jump#first,#ask#ques2ons#later.#

Brains#on#the#leF#are#careful#in#decisionZmaking,#brains#on#the#right#take#risks#more#readily.#

Drive#(click#to#show):#Is#your#brain#usually#mo2vated#by#the#prac2cal#or#the#idealis2c?##On#the#leF#side,#your#brain#probably#is#mo2vated#to#take#ac2on#and#DO.##On#the#right#side,#your#brain#is#probably#more#mo2vated#by#vision#and#the#future.#

Brains#on#the#leF#are#mo2vated#by#prac2cal#ac2ons#and#2melines.##Brains#on#the#right#are#mo2vated#by#ideals#and#visions#of#the#future.#

An#important#note#here#is#that#this#is#NOT#about#behavior,#it’s#about#how#our#brain#prefers#and#processes#informa2on.##Behaviour#is#contextual#and#driven#

Trust# Management#Essen2als#

©Six#Seconds,#6seconds.org/dhp# 10#

Briefly#explain#the#8#styles:#

Scien#st:#Accurate,#Careful,#Precise.#

Inventor:#Analy2cal,#Crea2ve,#Open.#

Strategist:#Precise,#Careful,#FutureZoriented.#

Deliverer:#TaskZoriented,#Genera2ve,#Prac2cal.#

Visionary:#Passionate,#Transforma2ve,#ForwardZthinking.#

Guardian:#Caring,#Careful,#Pragma2c.#

Energizer:#Commiked,#Crea2ve,#RealZworld.#

Sage:#Caring,#Protec2ve,#LongZterm#focus.#

Op2onal:#On#the#Brain#Brief#Profile#is#a#link#to#the#GUIDE#–#you#can#print#copies#of#the#guide#for#each#par2cipant,#or,#just#the#1#page#for#each#Brain#Style#and#the#1#page#with#the#8#styles#listed.#

The#8#Brain#Styles#are#based#on#“pure”#profiles#–#with#the#bubbles#to#the#far#leF#or#far#right.##

In)reality,)most)of)you)will)be)a)BLEND)of)two)or)three)styles.#

There)is)no)“good”)or)“bad”)style)–)each)has)par#cular)aXributes.#

What%do%you%think%your%style%is?#

Which%style%do%you%think%probably%trusts%more%easily?%#

Which%style%do%you%think%probably%wouldn’t%trust%easily?#

Trust# Management#Essen2als#

©Six#Seconds,#6seconds.org/dhp# 11#

Ac#vity:)Brain)Style)Insights#

Time:)15)minutes#

Resources:)Give)them)their)profiles.)Op#onally,)a)string)or)rope)to)make)a)con#nuum.#

Explain#that#there#is#now#a#line#across#the#floor#(op2onally,#use#a#string)#to#represent#‘Focus’#–#on#the#leF#(audience’s#leF)#is#Ra2onal#…#on#the#right#is#Emo2onal.#Ask#par2cipants#to#stand#on#the#con2nuum#based#on#their#brain#profile,#and#ask#them#to#discuss#some#of#the#ques2ons#on#the#slide#with#people#standing#nearby#to#themselves.#

Repeat#for#Decisions.#

Repeat#for#Drive.#

Elicit#and#share#insights…#ask:#What#are#some#key#points#about#Brain#Style#and#Trust?#

Op2onal:#If#you#have#addi2onal#2me#available,#create#small#groups#and#discuss#Handout##4#at#this#point.#Otherwise,#give#it#at#the#end#of#the#workshop#for#further#reflec2on.#

Explain:#There#is#a#book#called#The*Vital*Organiza'on,#which#talks#about#“new#rules”#for#managers.#In#the#book,#it#says#that#once#managers#were#able#to#just#DEMAND#trust,#but#now#managers#need#to#EARN#trust.##

Why%might%that%be%true%today?%Is%it%important%in%our%organiza/on?#

Trust# Management#Essen2als#

©Six#Seconds,#6seconds.org/dhp# 12#

Ac#vity:)Triads)Discussion#

Time:)10)minutes#

Resources:)Handout)3#

Knowing#what#they#know#about#their#profiles,#in#triads#allow#2me#to#reflect#on#the#ques2ons#on#Handout#3.#

Elicit#comments#from#each#group#/#discuss#key#insights.#

Trust# Management#Essen2als#

©Six#Seconds,#6seconds.org/dhp# 13#

Ac#vity:)Way)Forward#

Time:)10)minutes#

Resources:)Post\Its)(2)colors))and)pens#

NOTE:#Trainer#to#write#the#words#Transparency#–#Coherence#–#Care#on#a#flipchart/#white#board#

Distribute#postZits#(one#color#to#all)#and#pens#and#allow#par2cipants#to#reflect#on#a#2me#when#one#of#these#words#was#blocked.##

Now#distribute#another#color#postZit#to#par2cipants#and#allow#them#to#come#up#with#one#ac2on#to#use#their#brain#styles#to#overcome#the#obstacle.##

Link#these#back#to#their#answers#they#had#discussed#for#ques2ons#on#slide#6:#

Which%of%those%quali/es/characteris/cs%do%you%prac/ce?%#

Which%ones%would%you%like%to%develop?#

Seek#commitment!#

Trust# Management#Essen2als#

©Six#Seconds,#6seconds.org/dhp# 14#

Trust# Management#Essen2als#

©Six#Seconds,#6seconds.org/dhp# 15#

FYI:#The#Brain#Brief#Profile#and#this#workshop#is#published#by#a#global#notZforZprofit#research#organiza2on#called#Six#Seconds.#There#is#a#ton#a#great#reading#material#on#the#site#about#emo2onal#intelligence#–#and#about#trust#–#note#the#URL#on#the#slide.#

Give#copies#of#Handout#4#to#par2cipants,#and#encourage#them#to#reflect#further#about#how#they#can#use#their#new#insights#to#build#trust.#

Note:#This#handout#can#also#be#used#as#the#basis#for#followZup#discussions#and/or#coaching.#

Thank#your#group#and#close#the#session.#