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Six Sigma Business Intelligence
Richard FoleyProduct Manger SAS Institute
Agenda
• Overview
• Improving Business Intelligence • Improving Six Sigma
• Forecasting and Feedback Systems
• Next Steps
What is Six Sigma
“Our customer’s feel the variance not the mean”
-GE
Impacting Profits
Profit = Revenue – Cost
IncreaseRevenues
ReduceCosts
Direct Revenue Impact
IndirectRevenue Impact
Direct CostReduction
Indirect Cost Reduction
Acquire new customers
Increase revenues from existing customers
Develop new products and services
Increase brand awareness
Increase brand perceptions
Increase customer satisfaction
Increase loyalty of customers
Improve productivity
Displace costs
Reduce capital requirements
Increase speed to market
Reduce customer contact / support requirements
Reduce fulfillment and customer response errors
Improvement Cycle
Define
MeasureAnalyze
ImproveAnd Control
What is Business Intelligence
“Any information that pertains to the history, current status or future projections of an organization”
–from the web unknown
Behind Business Intelligence
Data Warehouse
Reporting Analytics
Six Sigma for Business Intelligence
Importance of Good Data
Large BankCalculated it loses $1Billion a year due to bad and incorrect data
Government96,000 IRS refund checks were returned as undelivered due to bad addresses
HospitalPatients have died--Loss of Trust and Life value immeasurable
Data Profiling
Business Intelligence for Six Sigma
Data Warehousing
Table
Table
Table
Table
Table
Analytical Model
Star Schema
MultidimensionalDatabase
Relational Data Store
Data Mining
Mathematical Model
Forecasting and Feedback
“no process, except artificial demonstrations by use of random numbers is steady and unwavering.”
Deming 1986
Continuous Quality Improvement
Time
Qu
alit
y
Improvement 1
Improvement 2
Improvement 3
Quality Degradation over Time
Time
Qua
lity
Improvement
Forecasting Data Degradation
Auto Regressive Integrated Moving Average -- ARIMA
Exponential Smoothing
Multivariate Analysis
Improvement Cycle
Measure
AnalyzeImprove
And Control
Define
Next Steps
“From now on, the world will be split between the fast and the slow”
-Alvin Toffler
Automating Feedback
Optimizing Quality
Diminishing Returns
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Session Code: 1902Richard FoleySAS Institute919 [email protected]
