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TREND OF PASSENGERS ENPLANED AND BAGS MISHANDLED
| 2018 Baggage Results | Confidential | © SITA 20182
6
WHAT IS RESOLUTION 753?
In 2013 IATA members voted to track bags by
June 2018 to make a step change in reducing
Mishandling rates as it was levelling out.
MEMBERS AIRLINES SHALL BE ABLE TO:
• Demonstrate delivery, of baggage when custody
changes;
• Demonstrate acquisition, of baggage when custody
changes;
• Provide an inventory of bags, upon departure of a flight;
• Be capable of exchanging these events with other
airlines as needed.
SITA Baggage | Confidential | © SITA 2018
SORRY, 753 WHAT?
R753 encourages airlines to further
reduce mishandled baggage by
implementing tracking for every bag across
four mandatory touch points: But, in the event of a mishandled bag
being left behind, it must be tracked to the passenger’s home too!
Check-in Loading Transfer Arrival
41 2 3
7 SITA Baggage | Confidential | © SITA 2018
Capturing data
8
TO MEET R753, AIRLINES MUST BE…
Sharing data Processing data
SITA Baggage | Confidential | © SITA 2018
WHY COLLECT BAGGAGE DATA?
• The ATI market is demanding the end-to-end baggage tracking:
✓ Improving passenger satisfaction via a
digital experience
✓ Reduce costs of mishandling (pro-rating)
✓ Measure baggage performance
✓ Improve baggage operations
✓ Improve root cause analysis of issues
✓ Comply with IATA’s baggage tracking
resolution (Reso 753) ...
9 SITA Baggage | Confidential | © SITA 2018
10
SITA HAS DEVELOPED 4 NEW INNOVATIVE PRODUCTS
FOR AN R753 END-TO-END SOLUTION
Network scanner &
Application using
standard mobile phone
Multi-technology reading arch RFID,
Optical, Video analytics
Bag Journey
Data platform with
open APIs accessible
over the Internet
Web front-end
Courier Mobile App to
track delivery of
mishandled bags at home
SITA Baggage | Confidential | © SITA 2018
*Patent Pending
SITA BAGGAGE PORTFOLIO
BagMessage(Message Distribution)
BagJourney(E2E Tracking)
BagMessage(Message Distribution)
BagManager(Baggage Management)
BagJourney(E2E Tracking)
WorldTracer (Baggage repatriation)
BagJourney(E2E Tracking)
BagManager(Baggage Management)
BagJourney(E2E Tracking)
WorldTracer (Baggage repatriation)
BagJourney(E2E Tracking)
140+ Stations
incl: LHR, SIN, ATL
510+ Customers
(up from 485 last year)
Etihad, Aeroflot…
DME, GACA, LGW…
BagMessage
BagManager
180 stations
BagJourney
WorldTracer
Enable the ATI to reduce mishandled baggage by equipping the community
to meet Resolution 753.
SITA Baggage | Confidential | © SITA 201811
SEAMLESS PASSENGER EXPERIENCE
OPERATIONAL EXCELLENCE
INDUSTRYCOLLABORATION
HOW CAN SITA MAKE AIR TRAVEL EASIER?
SITA Baggage | Confidential | © SITA 201812
64% of Passengers want to receive baggage notifications
40% of Airlines plan to be 75% complianton their route network by 2018
78% of airlines have Lack of Clarity on compliant technology solutions
WHAT ARE OUR CUSTOMERS NEEDS?
Source: SITA Passenger IT trends 2017
SITA Baggage | Confidential | © SITA 201813
✓ 55% Coverage
SEAMLESS PASSENGER EXPERIENCE
✓ Easy API deployment ✓ Real Time data14 SITA Baggage | Confidential | © SITA 2018
SEAMLESS PASSENGER EXPERIENCE
✓ Idea to implementation 6 months
✓ 2 hour branding turnaround
✓ Reduced call centre calls
✓ Passengers able to see lost bag status from app
15 SITA Baggage | Confidential | © SITA 2018
OPERATIONAL EXCELLENCE
✓ 7 day deployment
✓ Drastic reduction in mishandled claims
✓ Fast & efficient claims proration
16 SITA Baggage | Confidential | © SITA 2018
BAGJOURNEY NETSCAN *
✓ Easy and cost-effective data capture app for the end-to-end tracking
✓ Native mobile app running on Android and iOS platforms, connected
to central BagJourney servers via WIFI or 3G networks
✓ Already available and integrated with airline systems, scalable for
future needs
✓ Resolution 753 compliant – supporting data capture from all
mandatory airport touch points
1
7
NETSCAN
SITA Baggage | Confidential | © SITA 2018
Patent pending
18
OPERATIONAL EXCELLENCE
✓ Paperless operations
✓ Ability track baggage repatriation
✓ Airline & passenger visibility
Vienna
Baggage
Couriers
SITA Baggage | Confidential | © SITA 2018
THE 753
PLATFORM• SITA'S BAGJOURNEY – READY TO GO MARKET LEADING
BAGGAGE TRACKING SOLUTION
19
INDUSTRYCOLLABORATION
SITA Baggage | Confidential | © SITA 2018
OUR 2016 RFID BUSINESS CASE
| SITA Baggage | © SITA 201620
More efficient bag tracking leads to a reduction of mishandled bags by up to 25%,
and efficiency gains in baggage operations
Baggage is loaded/offloaded faster leading to fewer delayed flights
Reduction of deployment and operational costs linked with the addition of
new tracking points
RFID deployed in 722
airports from 2016 to 2021
(95% of total number of
passengers)
BAGTRAC
• SCANNING ARCH / Arrival Scanning
2
1
✓ High read rate, technology agnostics - (Laser/ Optical /RFID)
✓ Pre-integrated with „Airlines world“/ via central distribution
BagMessage system (no integration hassle for Airports)
✓ Easy to deploy at airports (only Internet connectivity and
power plug is technically needed)
✓ Can be deployed as integrated solution with BagManager, or
independent on 3rd party BRS vendor (via BagJourney)
✓ SITA‘s world-wide maintenance staff presence and baggage
know-how
BAGTRAC
| BagJourney & WorldTracer | Confidential | © SITA 2018