17
t SingPost eCommerce eCommerce in Asia Pacific March 2015

SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

  • Upload
    others

  • View
    26

  • Download
    0

Embed Size (px)

Citation preview

Page 1: SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

t

SingPost eCommerce

eCommerce in Asia Pacific

March 2015

Page 2: SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

z

*Parent Company Singapore Post Rating report by Standard & Poor

FULL SERVICE

ECOMMERCE LEADER IN APAC

Localized front end, payments, order &

store management

1000+ eCommerce Clients

22 4 8 Logistics

Centers

Call

Centers

Languages &

Dialects

Page 3: SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

ENABLING ECOMMERCE IN APAC

Strategic Advantages of a Full Service Provider

Value Proposition

One-stop-shop for regional

market entry within 12 weeks.

Large consumer database for

rapid consumer acquisition.

Gross margin positive

operations across all services.

Complements marketplaces

like Alibaba, eBay and

Rakuten.

Page 4: SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

SHOWCASE

adidas B2C Stores Southeast Asia

Page 5: SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

Why do customers buy online?

Product

Range &

Access

Convenience

Reliable,

Fast &

Cheap

Delivery

Price

Page 6: SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

MARKET READINESS

6

16%

26%

39%

11%

8%

13%

22%

44%

11%

10%

Global online population

by region (millions)

FORRESTER READINESS INDEX

Composite Index Score Global eCommerce readiness index scores of

the top 16 countries

Source: Forrester Research

2009 2014

Page 7: SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

BUSINESS CASE

7

% of online vs total retail by region

Korea ~15%

China ~10%

UK ~9%

US ~9%

Australia ~6%

SEA ~1%

Page 8: SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

Majority of Mono-brands are Leapfrogging

to Asia Pacific with eCommerce

(mostly direct shipping)

8 Source: SP eCommerce Research

Page 9: SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

9

Marketing Costs Increasing

APAC ECOMMERCE TRENDS

Technology Costs Decreasing

Very Fragmented Markets

Page 10: SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

WE PROVIDE A COMPLETE ECOMMERCE

INFRASTRUCTURE ACROSS ASIA PACIFIC

eCommerce

Technology

Performance

Marketing

Regional

Customer Care

Platform

End-to-End

eCommerce Infrastructure

Delivery

& Returns Warehousing

Store

Operations

Page 11: SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

eCommerce

Technology,

Payments,

Fraud

Customers &

Performance

Marketing

ONE YEAR INTENSE FOCUS ON

Merchandizing

and Store

Management

Page 12: SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

FOCUS ON OUR TEAM

Pooranan

Balasubramanian

CTO

Sangeetha Ranganath

VP, Fulfillment Timothy Lee

VP, Strategy

Sherine Teo

VP, vPost

Yvonne Lim

Director, Solutions

Scott Leaw

Director, Operations

Robert Winkelmann

Director, Analytics

Justin Lee

GM Indonesia

Marcelo Wesseler

CEO

Pranay Mehra

CMO

Page 13: SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

HIGHLY SCALABLE ECOMMERCE

TECHNOLOGY PLATFORM

Page 14: SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

DAILY SEO REPORTING &

COMPETITIVE INSIGHT

Page 15: SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

WAREHOUSING SOLUTIONS

B2C store, pack & deliver

Local

Distribution

Regional

Distribution

Page 16: SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

51 desktop & mobile sites in 8 countries

within 18 months

Singapore | Malaysia | Indonesia | Philippines | Thailand | Korea | Australia |

New Zealand | Hong Kong | + Omni-Channel Retailing

RESULTS

Page 17: SingPost eCommerce eCommerce in Asia Pacific t eCommerce March 2015r.pdf · ECOMMERCE LEADER IN APAC Localized front end, payments, order & store management 1000+ eCommerce Clients

Fully managed end-to-end eCommerce & fulfillment solution across Asia-Pacific.

Contact Details:

E: [email protected]

SingPost eCommerce Pte. Ltd.

107 Eunos Avenue 3, #06-02

Singapore 409837

+65 6841 2000

Thank You