Singapore Customs IT Journeymddb.apec.org/Documents/2009/SCCP/ACBD/09_sccp_acbd_006.pdf · Sea Cargo Container Handled : 29,918.2 mil TEUs (2008) Air Cargo Handled : 1,856,900 tonnes

__________________________________________________________________________________________

2009/SOM2/SCCP/ACBD/006 Session: 1

Singapore Customs IT Journey

Submitted by: Singapore

APEC Customs Business DialogueSingapore

1 August 2009

Singapore Customs’ IT Journey

IT Sharing for APEC-Business Dialogue1 August 2009

Winston Tay,Head Schemes Promotion & Administration

Singapore Customs

• Setting the Context

• 27 Years of IT Innovation

• 20 Years of National Single Window

• New IT initiatives in the Pipeline

Presentation Outline






Ranked 1st as the most trade friendly nation by World Economic Forum in “Global Enabling Trade Report 2009”

Ranked 1st World’s Easiest Place to do Businessby World Bank Report “Doing Business 2008”

Ranked 2nd in IMD World Competitiveness Yearbook 2007

Land Area : 710.2 sq km (2009)

Population : 4.84 million (2009)

Per Capita GDP : S$53,192 (2009)

Sea Cargo Container Handled : 29,918.2 mil TEUs (2008)

Air Cargo Handled : 1,856,900 tonnes (2008)

Total Trade : S$ 927.7 billion (2008)

Singapore : An Intelligent Nation, A Global City, Powered by Infocomm

In FY 2008,

•Collected over S$7.6 billion against an operating expenditure of S$67.4 million, spending just about 1 cent for every dollar collected;

•Processed 8.75 million customs & trade declarations, with 90% approved within 10 min;

•ICT operations constituted about 25%of total operating expenses

Singapore Customs: Facts & Figures






National IT PlansE-Government

SC e-Journey

Civil Service Computerisation

Programme(1980 - 1999)

E-Government Action Plan (2000 – 2003)

E-Government Action Plan II(2003 – 2006)

1980

1986

1992

2000

2003

2007

27 years of InnovaTion

The National Computerisation Plan

(1980 – 1985)

The National IT Plan(1986 – 1991)

IT2000(1992 – 1999)

InfoComm 21(2000 – 2003)

Connected Singapore(2003 -)

iGov 2010(2007 – 2010)

Phase 4 : Technology Refresh & TradeXchange(2003 - 2007)

Phase 3 : Data Mining(1997 - 2002)

Phase 2 : Integration(1988 - 1996)

TradeNet®(1986 – 1989)

Phase 1 : Automation(1981 - 1990)

Phase 1 Computerisation Plan [1980-1990]

Automation

• Identified key Customs operations and functions

• Automated manual processes using IT

• Cost – S$3.2 million


Phase 2 Computerisation Plan [1988 - 1996]

Integration

• Integrated the various internal stand-alone systems

• Implemented a single window electronic trade declaration system – TradeNet ® [cost $2.05 million]

• Integrated our internal systems with TradeNet®



Data Mining

• Enhanced IT capabilities to collate and mine data

• Cost – S$5.9 million



Technology refresh & B-to-B Platform

• Revamped our internal IT infrastructure

• Conducted business process re-engineering review (BPR) on key processes

• Implemented a national platform (TradeXchange® to facilitate not only B-to-G exchanges, but also B-to-B exchanges







20 Years of National Single Window: Trade Declaration - TradeNet®

TradeNet 1.0 [Automating processes]

• Single Window for 35 Controlling agencies

• Electronic processing of trade declarations

National Single Window Approach

CA2

TradeNet®

TradersAir Cargo

AgentsShipping Agents

Freight Forwarders

S’pore Customs CA1 CA2 CA3 CA4 CA5

to this

S’pore Customs

CA1 CA3 CA4

CA5

TradersAir Cargo

AgentsShipping Agents Freight

Forwarders

From this

TradeNet 2.0 [Moving on to newer platform]

• TradeNet® on the internet

• Y2K ready


TradeNet 3.0 [Incorporating export control requirements]

• Incorporated strategic goods control regime in TradeNet®


TradeNet 4.0 [Catering for self-help and 24/7 support service]

• Consolidate all applications for refunds, permit amendments and cancellations

• User-friendly services: Government TradeNet® front-end module, Certified True Copy of Permit, Permit Listing, Online Activation of Customs Account etc

• Simplified permit structure

• Single permit for multiple transactions

• Reduced trade declaration fee

• 24/7 call centre services


Benefits to the Trade:

• Lower trade declaration fee of $2.88 per declaration

• Single window for all permit related services –i.e. refunds, amendments, cancellation of permits

• Choice of using the free web-based declaration solution provided by Govt

• Interactive e-learning module




Benefits to the Trade:

• Easy to understand simplified permit structure – ease of making a declaration

• Added free services – keeping parties informed when declaration is approved

• Added common formats for the TN message specifications – EDI, XML

• 24/7 call centre services


20 Years of National Single Window:Beyond TradeNet® - TradeXchange®

manual

electronic

Singapore

Freight Forwarders

ShippingInstructions 2

LCApp

Banks/Insurance

6

Processing

LC

8

Banks/Insurance

7Bill of LadingOther TradeDocs

AirwayBill

3a

Carriers

Airport

Booking 4a

4a Booking

GovernmentPermits

Government

5

Booking

4b

Booking 4b

Sea Ports

Shipping Lines

Bill ofLading

3b

Shipper/Seller Purchase Order

Invoice

Overseas

Consignee/Buyer

1

electronic

Shipper/Seller

Singapore Government

Ports

Freight Forwarders

Port booking,Track & Trace

PermitApplication

Carriers

Trade DocumentsPreparations

e.g. Shipping InstructionsBill of Lading

Airway Bill etc

Banks/Insurance

Trade Finance Processing

Value-Added Services

Core ServicesDesired outcomes:

• Reuse data in supply chain and streamline documentation

• Reduce documentation costs and data discrepancies

• Improve supply chain efficiencies & visibility

• Develop the IT industry (value-added-services providers)


What is TradeXchange®?

• A central information exchange that supports various standards and communication protocols

• TradeNet® resides as a core application within the platform

• Connects to other VAS providers for B-to-B services


• First IT project developed under a Public Private Partnership (PPP) model.

• Government and operator co-bear the demand risks

• Operator to drive market adoption and develop business


Moving Forward:

• Enrich service offerings in TX

• Multi-parties to collaborate with TX operator to provide B2B services

• Deposit B2B data in TX

–Use TX to facilitate data sharing, beyond messaging

–Tap on data to create new services







New IT Initiatives in the Pipeline

• Developing a Customer Relationship Management System

• Commencing our next TradeNet Upgrade

• Enhancing our internal data sharing capabilities – C2IS

• Developing an Enterprise Architecture

Thank You

www.customs.gov.sg