Simple Lombardy:Simple Lombardy: remove bureaucracy, improve remove bureaucracy, improve performance of the institutionsperformance of the institutions

Directorate GeneralDirectorate Generalfor Simplification and Digitisationfor Simplification and Digitisation

Brussels, 22 September 2011Brussels, 22 September 2011

Lombardy RegionLombardy Region

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Regions in ItalyRegions in ItalyLombardyis one of 20 Italian regions established in 1970

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What’s Lombardy?What’s Lombardy?

Strategic position in the heart of EuropeRegional Capital: Milan

> 824.000 enterprises of which 94% are SMEs4.5m employed

One company every 10 inhabitants: The companies/population ratio is 8.4%; the

average European ratio is 4.3%.

Research & Development in Lombardy:

> 500 Public & private R&D transfer organizations10 scientific and technological districts

12 universities70% of R&D investments by private sector

40% of patents filed with the EPO by Italian subjectsItaly’s main financial service centre

23,863 km²10m inhabitants

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Smart regulation, ICT, local government:Smart regulation, ICT, local government:a new Ministry in the Lombardy Regiona new Ministry in the Lombardy Region

On 23 April 2010 a new Regional minister was appointed to manage simplification and ICT policy.

The Regional minister reports to the President of the regional government

The new ministry is fully empowered to implement overall reform of government at regional level

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Simplification Department ScopeSimplification Department Scope

SimplificationEnhancing the simplification and the quality of regulation (smart regulation), while re-engineering administrative processes

Digitisation and ICT Supporting modernisation though a new Region model boasting open and advanced ICT applications

Enhanced quality of public servicesDeveloping listening skills, improving accessibility to public services, promoting consumer and user protection

Local government reformRe-engineering administrative processes at sub-regional level

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Achievements of VIII legislature (past)Achievements of VIII legislature (past)2005-20102005-2010

Regulatory simplification: (only) 60 Regional laws now ruling (10 ‘Sector coordinated Texts’) 1.700 Laws abrogated (1970 to the present day)

Administrative simplification (Regional law nos. 1/2007 and 8/2007) Reduce administrative burdens Boost enterprise competitiveness Shift from ex ante controls to ex post controls

Digitisation of administrative processes Investing in digital infrastructure and disseminating ICT at local level

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Simplification and ICT Policy Framework (2011-2015)Simplification and ICT Policy Framework (2011-2015)

“Simple Lombardy: remove bureaucracy, improve performance by the institutions” Agenda (Regional Council Deliberation no. 1036 - 22 December 2010)

Lombard Digital Agenda (Regional Council Communication no. 1883 – 15 June 2011)

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““Simple Lombardy” AgendaSimple Lombardy” Agenda

A strategic long-term program

Establishing main simplification policy goals

Defining the roles of the various players involved

Presenting ways of achieving the goals

Monitoring progress, measuring results and assessing policies

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Tools usedTools used

Performance evaluation: achievement of simplification goals (Parameter B1)

Checklist to avoid new administrative burdens

Simplify the regulatory framework: SUAP (one-stop shops for enterprises)

Wide-ranging consultation and partnership: business associations; professional intermediaries (accountants, lawyers, etc.), chambers of commerce, universities, local institutions

A culture of simplification: Semplific@ con noi.

Training: to promote cultural change

Lombard Digital Agenda

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CONTRACTUAL SYSTEM RESULTS-RELATED BONUS

INDIVIDUAL TARGETS – Data sheet para. AOPERATING PROGRAMS + PAR. B and

C60% 40%

DIFFERENTIAL FOR CHALLENGING TARGETS

ADDITIONAL AMOUNTS ALLOCATED SELECTIVELY BY AN INDEPENDENT EVALUATION BODY WITH REGARD TO THE INTENSITY/SIGNIFICANCE OF

INDIVIDIAL TARGETS, TO BE ADDED TO THE CONTRACTUAL-SYSTEM RESULTS RELATED BONUS

Eligible categories “Brunetta” Decree

MANAGERS – The incentive systemMANAGERS – The incentive system

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47 processes or groups of processes that significantly impact the given targets (14 regarding the economic area; 10 welfare area; 14 local/environmental area; 9 the President’s office).

Examples:Simplification of procedures for checking health-related certificate exemptions

Unification of records offices at health and social system provider bodies

Computerisation of procedures and use of CRS for first home access contributions

Simplification of checks prior to offering subsidised local public transport pricing

Coordinated collation of countryside-related laws and administrative measures

Parameter B1 for 2011 - ContentParameter B1 for 2011 - Content

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INITIAL CHECKLIST INITIAL CHECKLIST for measure implementation (…)for measure implementation (…) Purpose: simplification prior to measure implementation

A simple and direct tool to assist people involved in drafting administrative measures: ten questions and a schematic flow chart of the procedure for people who draft administrative measures, offering a number of areas for consideration prior to structuring and drafting measures.

Questions cover:

A.Compliance analysis - the issue, parties involved and conciseness;B.Minimising time scales;C.Cost reduction (IT, financial, compliance and changes required for implementation);D.A proportional approach to compliance concerning parties at a disadvantage such as, by way of example, micro enterprises or differently-abled people.

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(…)(…)

The Regional Council was informed of the results of administrative measure-related trials initiated in March 2011, and gave the go-ahead to make the checklist operational through a Regional Council communication issued by President Formigoni, in agreement with Regional Minister Maccari (28 July 2011).

Use of the checklist to assess and act preventively in order to avoid administrative burdens while formulating new measures is part of the initial monitoring procedure in place for measures:

• From 1 October 2011, regarding Regional Council measures

• From 1 January 2012, regarding management measures.

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SUAP: one-stop shop for enterprises (…)SUAP: one-stop shop for enterprises (…) July 2010: Technical cooperation with ANCI and Unioncamere Lombardia;

30 July 2010 establishment of SCIA (art. 49, sub-section 4bis, Law no. 122);

30 September 2010 publication of Presidential Decree no. 160 on the SUAP;

17 November 2010, the Regional Council passed Regional Council Resolution (DGR) no. 792, joint action program for ANCI, Chambers of Commerce system and the Lombardy Region ;

17 December 2010, signature of the Protocol Agreement between the Lombardy Region , ANCI and Chambers of Commerce system (DGR no. 884, 1 December);

January 2011, cooperation with other Italian Regional governments and with a national organisational framework (impresainungiorno.gov.it, agreement with CISIS and Infocamere);

March 2011 SCIA interpretation, approval of uniform SCIA forms;

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SCIA Circular: circular prepared to clarify the impact of new regulations on current regional laws, following consultation with legal offices and all DG.

SCIA: new forms drafted to bring current regional forms into line with the provisions of Law no. 122/2010. The adoption decree contains a proxy form for document digital signature.

SCIA and SUAP guidelines: work in progress on a booklet of operational orientations regarding SCIA and various processes for presenting applications to government departments

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(…)(…)

The governance system: actors involvedThe governance system: actors involved

Local Governments

Citizens

Social Security Bodies

Local Offices of the State

European UnionNational Government

Enterprises

Professional intermediaries

Regional Bodies

Organisations

Local authorities for health

Bodies for Social Housing

Public

Procurement

Environment

Co

ntro

ls

Bodies for social services

Chambers of commerce

No-profit organisations

Hospitals

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The Zero Bureaucracy Task ForceThe Zero Bureaucracy Task Force

The Simple Lombardy Agenda was shared with the Zero Bureaucracy Task Force prior to formal approval

Progress in simplification policy-related issues was verified at Task Force sessions, starting with the process of establishing the SUAP one-stop shop for enterprises

Enduring dialogue with various members to gather suggestions and recommendations

Working with the professionsWorking with the professions

On 24 February 2011, Regional Minister Carlo Maccari met with Professional Boards and Associations to promote involvement and empowerment regarding simplification-related issues, in order to enhance efficiency and quality of service.

Possible Future Scenarios

Integration of sector-based actions with simplification-related actions. Potential trials of a working approach subdivided by theme.

Raising awareness among all Association members about progress and future developments of simplification activities implemented by and with the Lombardy Region.

Simplification-related training activities undertaken by professionals.

Promotion of the “Semplific@ con noi” e-mail advice service, and setting up dedicated web spaces (i.e., the Association simplifies with the Lombardy Region).

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Agreement with Chambers of CommerceAgreement with Chambers of Commerce

Action implemented:

A workshop has been set up to analyse procedures involving enterprises, regional government, the Chambers of Commerce system, the professions and other parties.

Enhancement of SUAP through training-based orientation and assistance, along with IT system integration.

Local-area pilot simplification projects Consumer protection and market regulation actions

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Partnerships with Universities (Round-Table of Deans) Partnerships with Universities (Round-Table of Deans)

Simplification: Signature of an agreement with universities in Lombardy to implement the

“Simple Lombardy” legislative agenda (16 March 2011).

Start up of dedicated university teaching initiatives (PhDs, grants, etc.).

Definition of Europe-wide interchange programs.

Universities as “workshops of creativity and innovation” (i.e., setting up a competition for students at the most appropriate faculties on the subject “the administration I wish”).

Digitisation: Working with universities in Lombardy to reuse data (integrating and reusing

databases).

Involvement of students in developing digital applications and services.

Adoption of the Regional Services Card as a multi-purpose university card.

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““Semplific@ con noi”Semplific@ con noi”

Hearing portal: “Semplific@ con noi”

Since 1 December 2010, all citizens, enterprises, associations and bodies have been able to submit their own input – provide proposals to simplify regulations and procedures, flag up red tape, and propose good practice worth spreading undertaken by other government bodies – via the “Semplific@ con noi” online consultation service, accessible directly from the DG website: www.semplificazione.regione.lombardia.it.

An initial four-monthly report on recommendations received between December 2010 and March 2011 has been published. The second one is forthcoming.

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““Semplific@ con noi”Semplific@ con noi”

First level of analysis Reports of red tape, poor service and complaints are sent to the “Communication with Citizens” service, and then forwarded to the relevant government departments.

Proposals for simplification and positive experiences are received by the DG for Simplification and Digitisation and examined in partnership with the relevant departments.

Select examples of input received: Simplification of procedures to grant a permit for woodland thinning; Reconciliation of the PUGSS (General Urban Subsurface Plan) with the PGT (Territorial Management Plan); Review of regional regulation 2/2006 on the issue of concessions for diverting surface or underground water.

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““Simplifying for Action” Training CourseSimplifying for Action” Training Course

A simplification training course for Lombardy regional government management and middle management

Target group: Managers and Middle Managers (around 600 people) Period: April to late July 2011 Length: two half-day modules Delivery: 1st module in the classroom; 2nd module workshop Content:1. Classroom learning: general principles and the definition of priority

simplification objectives, a presentation of the “Simple Lombardy” Agenda, simplification as a driver of organisational innovation, and process analysis methods and techniques (i.e. checklists, procedure analysis formats, etc.).

2. Workshop: application of the analysis tools presented during the first module.

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Simplification through Simplification through digitisationdigitisation

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The Lombardy Region promotes:

Simplification of administrative processes and procedures through digitisation

Funding projects dependent upon process simplification results

Actively involving managing bodies and companies in procedures (MUTA, data governance, etc.) generated by the Lombardy Region

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Reasons for a Reasons for a Lombard Digital AgendaLombard Digital Agenda

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An innovative programme that identifies priority areas for action and the fundamental goals to be achieved in order to obtain sustainable socio-economic

advantages based on new ways for government, citizens and companies to interact and collaborate. The project is

deployed through concrete actions that leverage all potential technologies.

An innovative programme that identifies priority areas for action and the fundamental goals to be achieved in order to obtain sustainable socio-economic

advantages based on new ways for government, citizens and companies to interact and collaborate. The project is

deployed through concrete actions that leverage all potential technologies.

What is the Lombard Digital Agenda?What is the Lombard Digital Agenda?

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It promotes and supports forms of collaboration between private players (business networks)

New public-private partnerships (PPP) are put in place - e.g. the recent €300 million partnership for the next-generation Internet http://www.fi-ppp.eu/

It mobilises and concentrates public and private investment in the ICT sector through new financial instruments, including venture capital, crowd funding, and project financing

It supports and optimises the most innovative initiatives and brings them into the mainstream

It focuses the creativity of citizens, companies and the region (stakeholder day, etc.)

It uses 2.0 technology to encourage sharing, involvement and partnerships during the planning and deployment of initiatives

Innovative because…Innovative because…

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The 6 (+2) priority action areas of the The 6 (+2) priority action areas of the Lombard Digital AgendaLombard Digital Agenda

Partnership Funding

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Proposals for cooperationProposals for cooperation

Identifying areas of collaboration (and exchanging best practice) in simplification and ICT policy

Cooperation within European Networks at sub-national level

Exploring possible partnerships oriented towards participating in EU projects

Fundraising

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