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Simple Call Center Reporting with the Power BI Connector
The Cerium Networks Power BI Connector makes simple call center reporting possible. Integrating your call data with a Power BI Streaming Dataset allows for real-time reporting as well as weekly and even monthly reporting. Customize your Power BI reports to represent the metrics you want to see.
The following data points are captured for each call and then pushed to the Streaming Dataset: Calling User, Called User, Call Length, Call Termination Cause, Call Start, Call End and Call Date. These 7 values will allow for some great report generation that will provide insight on the amount of traffic your call center is undertaking.
Developed by Cerium Networks
Cerium Networks is a Pacific Northwest leader in the design, implementation, management and support of integrated networked communication solutions. By partnering with industry-leading companies such as Avaya, Cisco, EMC, & Microsoft, we enable our clients to realize the competitive value of technology solutions that drive real business results.
For more detailed call-reporting and contact center solutions, contact us at [email protected]
www.ceriumnetworks.com
