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JULIE L. LILES, CMPE 704.860.2196 | [email protected] | linkedin.com/pub/julie-liles-sikes
Huntersville, NC 28078
Healthcare/Practice Management Consultant
Champions practice growth with strategic plans that achieve regulatory compliance,
maximized insurance reimbursement and improved patient satisfaction.
Drives implementation and provider training of quality management initiatives including ICD10 transition, finance and EHR/EMR technology integrations across corporate and private medical practices.
Gains senior leadership buy-in for strategic analysis, tangible plans and recommendations; shares insight with leading healthcare enterprise sales forces based on successes with in-office procedure utilization;
Supports the marketing, development and maintenance of provider practices that achieve year-over-year growth with social media marketing and community outreach efforts.
CAREER OVERVIEWPRACTICE OPERATIONS IMPROVEMENT SPECIALIST, NOVANT HEALTH Mar 2013–Present
▪ Member of select consulting team that delivers strategic insight, analysis and recommendations to 400+ wide-ranging specialty medical group practices across NC, SC and VA.
▪ Develops plans that support affiliations onboarding, strategic sourcing, troubleshooting, SWOT analysis, process improvement plans, clinic expansion, patient satisfaction and technology initiatives.
▪ Integral member of Corporate Committee charged with ICD10 transition including ICD9/10 dual coding efforts, provider education and compliance; supports practices throughout EPIC EHR/EMR implementations.
▪ Determines community sponsorship decisions as Charlotte Market Corporate Engagement Committee member.
▪ Drives implementation of core technologies including enterprise vendor management and imagery systems to select practices; ensures adherence to patient privacy/HIPAA policies.
▪ Acts as Interim Manager across wide-ranging medical practice clinics to ensure seamless operations.
PRACTICE MANAGER, NOVANT MEDICAL GROUP MINTVIEW OBGYN May 2008–Mar 2013
▪ Sought after for committee collaboration to support strategic sourcing; served as interim manager to close gaps during period of tremendous enterprise growth including relocation and update of 10,000+ square foot main location.
▪ Spearheaded and assisted with in-office procedure initiative across four practices that reduced hospitalizations, lowered costs, increased patient satisfaction and helped practice to secure a competitive advantage.
SIGNATURE STRENGTHSEMR/EHR | Meaningful Use | ICD 10 | Onboarding | IT/Finance
JULIE LILES, CMPE 704.860.2196 | [email protected] | Page 2
▪ Governed all administrative functions; ensured finance and HR regulatory and corporate compliance.
▪ Created and executed practice social media marketing and community outreach initiatives featuring Twitter and Facebook presence and education programs that steadily increased customer base.
ADMINISTRATOR, ORTHOPAEDIC SPECIALISTS May 2001–Apr 2008
▪ Drove innovative sports medicine outreach initiative targeting community schools and churches; achieved year-over-year referral growth via sports physical examinations that grew nine-fold in four years.
▪ Managed marketing, HR, finance and operations across two clinic locations.
▪ Managed new physician recruiting and onboarding; negotiated all managed care contracts and provided office financial, productivity and budget oversight.
PRACTICE MANAGER, CAROMONT HEALTH Nov 1997–Mar 2001
▪ Transitioned family practice to a newly constructed facility; partnered with real estate to manage all logistics throughout comping, quoting, design and move phases.
▪ Spearheaded day-to-day operations for family and psychiatric specialties; collaborated cross-functionally to ensure financial reporting, coding and HR compliance.
ADDITIONAL HEALTHCARE MANAGEMENT EXPERIENCEADMINISTRATOR, CAROLINA PSYCHOLOGICAL
BUSINESS OFFICE/PRACTICE MANAGER, CHARTER BEHAVIORAL HEALTH
FRONT OFFICE SPECIALIST, GREENSBORO PSYCHOLOGY ASSOCIATES
TECHNOLOGY SKILLSPATIENT MANAGEMENT TOOLS: EPIC | Greenway Medical Systems | CompuSystems Practice Management System
ADMINISTRATIVE TOOLS: MS Office, MS Outlook, Quickbooks.
INDUSTRY AND COMMUNITY AFFILIATIONSINDUSTRY & COMMUNITY AFFILIATIONS
Speaker, BAYER HEALTHCARE NATIONAL SALES CONVENTION, In-Office Procedure Marketing and Integration
JULIE LILES, CMPE 704.860.2196 | [email protected] | Page 2
Speaker, ACTAVIS PHARMACEUTICALS, NATIONAL MANAGER SALES CONVENTION, IUD Marketing and Integration
Speaker, ACTAVIS PHARMACEUTICALS, NATIONAL SALES CONVENTION, IUD Marketing and Integration
March of Dimes Signature Chef Auction, Board Member
American Heart Association, Go Red for Women, Committee Member
PROFESSIONAL AFFILIATIONS
Medical Group Management Association | American College of Medical Practice Executives | NC Medical Group Managers
PROFESSIONAL DEVELOPMENTEDUCATION
B.S., Healthcare Management, CPCC, 2017 Graduation
CERTIFICATIONS
Certified Medical Practice Executive (CMPE), Management Group Management Association (MGMA)
