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The Challenge: Manage iPhones and Androids Accessing the Email Server SIHO Insurance Services was founded in 1987 by local employers, hospitals and physicians to provide a solution to rising health care costs for businesses in southern Indiana. Today, as a one-stop shop for employee health benefits, SIHO provides claims administration, precertification, case management, concurrent review, utilization review, member services, benefit consulting, a national pharmacy network and a comprehensive network of hospitals and physicians to serve businesses of any size. The company is privately owned by Columbus Regional Hospital, Schneck Medical Center, Multi County Physicians, and Bloomington Hospital and Healthcare System.

The IT Department at SIHO Insurance Services supported a variety of mobile device users on a one-off basis. As more employees began using personally-owned smartphones, requests for support and threats to information security began to escalate:

“We saw a rise in employees bringing in their own devices,” explained Mike Clancy, VP Information Technology Services. “Employees would go for the two-year phone upgrade with their carrier, walk in with an iPhone or Android, see a colleague with their type of phone accessing SIHO email, and collaborate on how to set up the new phone for company email. That’s great for convenience and productivity, but we in IT have a responsibility to secure that data.”

Solution Overview• Customer: SIHO Insurance Services

• Industry: Insurance/Employee Health Benefits Administration

• Geography: Southern Indiana

• Challenge: Improve the security of employee-owned iPhones and Androids accessing the Exchange 2010 email server while controlling costs

• Solution: Cloud-based MaaS360, which blends strong MDM control with quick, painless implementation

• Results:

• Automatic monitoring of mobile devices that access corporate email

• Ability to block unauthorized device access

• $15,000 estimated minimum savings in startup costs versus MDM software 1

• $10,000 estimated minimum savings in ongoing annual costs versus MDM software 2

• Solution deployed in days versus the weeks usually required for MDM software

• Proactive Fiberlink, an IBM company support, reaching out for customer satisfaction, new system features, and quick resolution of any needs or issues

SIHO Insurance Saves Money with MaaS360:Cloud-based MDM and Proactive Support Maximize Value

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When there were just a few iPhone and Android users, IT was confident that they could set up phones and enforce security policies. But the proliferation of personally-owned devices presented new challenges:

• How to support the influx of smartphone users?

• How to know who had what devices?

• How were the devices being used? (Expecting all users to adhere fully to security policies on their own opened the door to risks.)

• How to ensure corporate data on personal devices would not compromise compliance with HIPAA and other information security regulations?

“We needed a better way to control and manage mobile devices and secure any company information on them,” said Mike Clancy.

The Solution: MaaS360 Brings MDM With Quick, Painless ImplementationMike and Rob Taylor, Manager of Technology Services at SIHO, searched for a MDM solution with some overall objectives in mind. Their preferred solution would:

• Locate any device if necessary

• Lock and encrypt devices

• Automatically enforce all SIHO security policy requirements 24/7

• Preserve regulatory compliance even after data from internal systems leaves firewalls

• Make the device enrollment process as painless as possible for both end users and IT

Using these criteria, Mike and Rob researched more than a half-dozen MDM vendors, looking at their solutions’ strengths, weaknesses and costs. Vendors included Sophos, MobileIron, Good, Dell, Wyse (formerly Trellia) and others.

Rob tracked the vendor comparisons in an online IT community called Spiceworks. While discussing another MDM product with other IT professionals there, he learned about cloud-based MaaS360 from Fiberlink, an IBM company.

Rob did his own research on MaaS360 and followed up with Fiberlink directly in a one-hour conference call and webinar, where he got to see the benefits of MaaS360, what it could do, and how easily it could be deployed.

“What really struck me the most about MaaS360 was how little implementation we would have to do onsite yet still get the control we needed from a mobile device management standpoint. I really liked that blend,” said Rob.

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MDM is growing, and you don’t want a company that will get you set up and running and then leave you hanging when you have questions or a new need. Our Fiberlink representative reaches out to us on almost a monthly basis, just to see how we are doing with the solution, making sure that we’re not having issues, and updating us on new system features. This proactive communication and ongoing relationship has really helped maximize the value of MaaS360 MDM at SIHO.

- Mike Clancy,

VP Information Technology Services,SIHO Insurance Services

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• It took SIHO only half a day to prepare their IT environment for the MaaS360 implementation, which involved:

• Implementing the MaaS360’s Cloud Extender

• Connecting the Cloud Extender to SIHO’s Exchange 2010 infrastructure

• A phone call with a Fiberlink tech support engineer to:

• Configure SIHO’s MaaS360 account

• Set up access for system administration

• Connect SIHO’s Cloud Extender to the Fiberlink data center, which then automatically populated MaaS360 with SIHO’s existing Exchange ActiveSync devices

“Then it was just a matter of sending out instructions to our mobile users on how to set up and enroll their devices in MaaS360,” said Rob. “The entire implementation was quick and painless.”

The Benefits: Substantial Savings on MDM and an Ongoing Relationship to Sustain SuccessCompared to the cost of MDM software with capabilities similar to MaaS360, Rob estimates SIHO saved between $10,000 and $15,000 just from not having to acquire and set up servers.

They also didn’t have to spend money on licensing software from an MDM vendor, implementing it, training IT personnel, paying per-device or user fees, and maintaining the servers and software year after year—the savings are huge.

“On-premises MDM software requires up to seven or eight servers in-house to handle different functions, and that’s not including the servers we already have in place to handle email,” he explained. “With MaaS360, we have the Cloud Extender which integrates with our existing communications infrastructure, and we’re running that as a virtual server covered by our data center licensing on a virtual host. Everything else is taken care of in the MaaS360 cloud.”

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For More InformationTo learn more about our technology and services visit www.maaS360.com.1787 Sentry Parkway West, Building 18, Suite 200 | Blue Bell, PA 19422Phone 215.664.1600 | Fax 215.664.1601 | sales@fiberlink.com

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Using MaaS360, Mike and Rob quickly fulfilled all their initial MDM requirements, and more:

“One of the things that I really enjoy about Fiberlink is that we have a relationship, not just a product that I bought one time and then the vendor is gone,” said Mike. “MDM is growing and you don’t want a company that will get you set up and running, and then leave you hanging when you have questions or a new need. Our Fiberlink representative reaches out to us on almost a monthly basis, just to see how we are doing with the solution, making sure that we’re not having issues, and updating us on new system features. This proactive communication and ongoing relationship has really helped maximize the value of MaaS360 MDM at SIHO.”

1 Includes cost avoidance of additional server hardware, software licensing, software implementation, and internal IT resource requirements

2 Includes cost avoidance of server and software maintenance agreements, data center space and power requirements, and IT resources to implement software upgrades