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Sign Language and Hearing Impaired Services
Statewide Contract Webinar – August 22, 2012
SPD-CP031
Georgia State Purchasing Divisionhttp://statepurchasing.doas.georgia.gov
Revised 02/10/11
2Georgia Department of Administrative Services
Your PresentersState Purchasing Division – Statewide Contracts
Josh BordenPolicy and Operations Manager
Experience22 yrs. State of Georgia
4 years, Category Manager, Services, DOAS
EducationBS, MS – Consumer Economics,
University of Georgia
C.P.M., GCPA
Contact [email protected]
404-656-5340
3Georgia Department of Administrative Services
Your PresentersState Purchasing Division – Statewide Contracts
Matt TaylorCategory Manager, Services
Experience6 yrs. State of Georgia
Category Manager, Services
Associate Category Manager, Goods,
DOAS
EducationBA – Political Science,
University of Georgia
MS – Business Management
SUNY
C.P.P.O., GCPA
Contact [email protected]
404-657-7728
4Georgia Department of Administrative Services
1.EXPLAINthe purpose
2. REVIEWthe benefits
3. LISTspecific details
4. LISTthe benefits
5. FINDon the
website
6. REVIEWFAQs
7.DESCRIBEhow to get info
Purpose of this WebinarState Purchasing Division – Statewide Contracts
5Georgia Department of Administrative Services
Purpose of this WebinarState Purchasing Division – Statewide Contracts
Purpose: The purpose is to introduce
State entities and local governments to a new Statewide Contract which provides Sign Language Interpretation and additional remote services for Hearing Impaired individuals at one inclusive rate with discounts based on length of assignment.
6Georgia Department of Administrative Services
Does it Replace an Existing Contract?
Does it Allow the Use of the P-Card?
Who is the Person to Contact with Questions:
No
Yes
Matt [email protected] 404-657-7728
What is the Contract Term? 5 Years
What is the Contract Number?Contract # 99999-001-SPD0000083-001
What is the Expiration Date? 06-30-2013
Is it a Renewal? No
Statewide Contract DetailsState Purchasing Division – Statewide Contracts
Contract # 99999-001-SPD0000083-002
7Georgia Department of Administrative Services
Key Benefits:• Service provision by Registry for the Interpretation of the Deaf (RID)
Certified individuals.• Consolidation of Mileage, Travel Time, and Service Delivery into 1
flat rate.• Billing related to actual service hours reduces the number of billable
hours.• Discounted rates based on length of assignment.• Entities will use a common form to request services and receive an
estimated cost from supplier(s) prior to service delivery.• Significant improvements in technology are making these services
more accessible; the State has partnered with a supplier that can provide CART (Computer Aided Real Time Translation and Video Remote Interpreting!
Key BenefitsState Purchasing Division – Statewide Contracts
8Georgia Department of Administrative Services
To introduce you to CART services, this webinar is being streamed live and will be available through the following link:
http://www.streamtext.net/player?event=GA-DOAS-CART
An additional link you may access for a demonstration of this technology is found at:
http://www.streamtext.net/player?event=IHaveADream
CART (Computer Aided Real Time Translation)State Purchasing Division – Statewide Contracts
9Georgia Department of Administrative Services
Where to Find this Statewide ContractState Purchasing Division – Statewide Contracts
1. Visit the DOAS website at www.doas.ga.gov.
10Georgia Department of Administrative Services
Where to Find this Statewide ContractState Purchasing Division – Statewide Contracts
2. Hover over the State and Local section of the screen.3. Click on State Purchasing.
Hover over the State and Local section of the screen
11Georgia Department of Administrative Services
Where to Find this Statewide ContractState Purchasing Division – Statewide Contracts
4. In the Direct Links section, click on Statewide Contracts.
Click on Statewide Contracts
12Georgia Department of Administrative Services
SWC Index for Public
Use tgmguestas the User Name and
the Password
5. To access contract information, click on the Team Georgia Marketplace™ icon to access the Login screen. This User Name and Password is generic and only provides access to contract information.
13Georgia Department of Administrative Services
Statewide Contracts Index
Use tgmguestas the User
Name and the Password
6. When the Login screen displays, use tgmguest as the User Name and the Password. This generic ID and Password allows access to contract information only.
14Georgia Department of Administrative Services
SWC Index for Window Shoppers
You can also click on the Team Georgia Marketplace™ icon to access the same Login screen, but enter your personal Window Shopper User Name and Password. This allows you to access the Statewide Contract Index as well as to shop for items available from the Statewide Contracts.
15Georgia Department of Administrative Services
SWC for Window Shoppers
Use your Window
Shopper User Name and Password
If you are a Window Shopper user, you can access the Statewide Contract Index by entering your personal User Name and the Password once the Login screen displays. Then, click on the Contracts tab.
16Georgia Department of Administrative Services
Team Georgia Marketplace Contracts
Once you access the system using the generic or your personal User Name and Password, click on the Contracts tab to access the Statewide Contracts.
Click on the Contracts tab
17Georgia Department of Administrative Services
How to use this contractState Purchasing Division – Statewide Contracts
• A form has been developed to request services. • This form is posted with the contract in the
Team Georgia Marketplace and is based on Service Delivery and pricing by Region.
• Requesters will complete the form and submit to supplier(s) for an estimate.
• Requesters will then determine based on pricing provided to engage services and confirm with the supplier.
18Georgia Department of Administrative Services
Service Delivery Regions
19Georgia Department of Administrative Services
Service Request FormState Purchasing Division – Statewide Contracts
Once you access the Service Request Form, take a moment to read through the information on the Instructions tab to assist you in requesting the appropriate services.
20Georgia Department of Administrative Services
Service Request FormState Purchasing Division – Statewide Contracts
There is a tab for each type of Service Request. At the top of the page, you will indicate which company you are sending the request. Based on your needs, you will then indicate the type of services needed.
21Georgia Department of Administrative Services
Service Request FormState Purchasing Division – Statewide Contracts
Based on your needs, you will then indicate the type of services needed. Provide as much information as possible as to the type of services required and location.
22Georgia Department of Administrative Services
Service Request FormState Purchasing Division – Statewide Contracts
Provide as much information as possible as to the type of services required and location.
The Supplier will complete the form based on the information you submit and return with pricing.
23Georgia Department of Administrative Services
Service Request – Market ComparisonState Purchasing Division – Statewide Contracts
Examples on how to calculate rate discounts to match to pricing is provided with the contract documentation.
The rates on our Convenience Contract include travel time, mileage, and services!
Absolute Quality Interpreting Services, LLC:
If the assignment meets any of the time criteria listed in the discounts, the rate is the posted “discount” rate * hours of service.
i.e. Region 1: Basic Sign Language , 3 hour assignment 8:30 – 11:30 AM during Business Hrs.
Business Hrs. Rate @ $194.00 per hour; >105 minute assignment offers discount of $97.00.
$ 194.00- 97.00 = 97.00*3 hours = 291.00
TOTAL = $291.00
You will not pay for travel time or mileage as the rate is already inclusive of those items.
24Georgia Department of Administrative Services
Service Request – Market ComparisonState Purchasing Division – Statewide Contracts
After receiving the quoted rate, the Buyer will compare to any other service provider that they might use to determine value.
The request for a cost estimate will have to include travel time, mileage, and service hours for comparison.
Signing for You Services, Inc:
$75.00 per hour
Travel time = 2 hours (billed as any portion of an hour = 1 full hour)
Mileage = 75 miles round trip
Service Hours = 2 hours
In this example, you have 4 hours at $75.00 + mileage 75*.55 per mile = 41.25 = 341.25
TOTAL SAVINGS = $50.25
25Georgia Department of Administrative Services
How to use this contractState Purchasing Division – Statewide Contracts
• A form has been developed to request services. • This form is posted with the contract in the
Team Georgia Marketplace.• Requesters will complete the form and submit
to supplier(s) for an estimate.• Requesters will then determine based on
pricing provided to engage services and confirm with the supplier.
26Georgia Department of Administrative Services
Our suppliers!State Purchasing Division – Statewide Contracts
• Absolute Quality Interpreting Services, LLC
• Latin American Translators Network, Inc. (LATN)
On-Site Sign Language Interpreting
Video Remote Interpreting (VRI)
Remote Communication Access Real-time Translation (CART)
Absolute Quality Interpreting Services, LLC
Contact us at 877-687-5151 or [email protected]
27
28Georgia Department of Administrative Services
AQI Overview
Proven industry leadership and professional team
Lisa Schaefermeyer: Owner, Certified Interpreter
• Over 25 years in the field of interpreting
• Registry of Interpreters for the Deaf (RID) Board of Directors 2008-2012
• Florida RID President (FRID) 2003-2007
• Honored by peers with the Florida RID
Distinguished Service Award 1996
Focus on customer service, accuracy, and access
Contact us at 877-687-5151 or [email protected]
29Georgia Department of Administrative Services
Our Contact Information
Toll Free Call:
877-687-5151
Email Interpreting Requests to:
Website:
www.aqiservices.com
30Georgia Department of Administrative Services
VRI vs. VRS
© 2012 AQI Services
31Georgia Department of Administrative Services
Video Relay Service
Consumers are in separate locations
• Paid for by Federal funds to make telephones accessible
• Available on the same equipment used for VRI
• Strictly regulated by the FCC, designed to protect consumers
• Makes it possible for a person who uses sign language to communicate with a hearing person as an alternative to calling through a text telephone
© 2012 AQI Services
32Georgia Department of Administrative Services
Video Remote Interpreting
• VRI provides technical ability, security, and certified interpreters
Consumers are in the same location
• AQI VRI can bring a qualified, professional interpreter immediately to any location with high-speed internet
• You can request specific interpreters in advance
© 2012 AQI Services
33Georgia Department of Administrative Services
What Do You Need?
• Software based video phones• Software runs on any platform
- PC and MAC
- iPhone, Android, and iPad• Wi-Fi, 3G, 4G, or wired Internet• Hosted nationwide video network• Interoperability with legacy video equipment• Download VRI software in advance
© 2012 AQI Services
34Georgia Department of Administrative Services
VRI Advantages
• Immediate interpreting services through video, while an on-site interpreter is on the way!
• Cost savings for sessions lasting under 1 hour, NO 2 hour minimum
• Schedule a VRI session and access an interpreter by video within 15 minutes
• Cutting edge technology that maximizes the small pool of certified interpreters
© 2012 AQI Services
35Georgia Department of Administrative Services
What Is Remote CART Service?
• The simultaneous transcription of the spoken word to text
• The CART provider instantly transcribes and streams the text via the Internet
• Most CART users are hard of hearing or late-deafened and do not know Sign Language
• No special software is needed
• CART services are performed by specially trained stenographers
36Georgia Department of Administrative Services
CART Screen Sample
37Georgia Department of Administrative Services
Our Team Thanks You!
38Georgia Department of Administrative Services
L A T NPresentation to:
Georgia DOAS
Sign Language Interpreting Services
1720 Peachtree Street, Suite 433 – Atlanta GA 30309
39Georgia Department of Administrative Services
LATN Presentation Team Loana Denis Vice President
▪ Certified Legal Interpreter
▪ Certified Interpreter Trainer
▪ Economist/MBA
Alicia V. Mitchell President / Founder
o Legal Interpreter
o Certified Interpreter Trainer
o Language Instructor
o Sociology and Ethics Specialist
40Georgia Department of Administrative Services
Donald ClarkDirector of ASL Services
o President/Founder Don Clark and Associates
o Certified Interpreter (CSC)
o Former Chairman of Georgia Quality Assurance State Screening (QA)
o Former Vice-President of Georgia Registry of Interpreters for the Deaf
LATN Presentation Team Emily LemonASL Services Managero LATN Interpreter
o Culture & Language
o Healthy Mothers Healthy Babies Program
o Fulbright ETA recipient
41Georgia Department of Administrative Services
About LATN
Georgia Based Company
• 17 Years serving Georgia
• Recipient of multiple contract awards with State, Local and Private organizations
• Providing services to State Agencies for more than 12 years
• Offering more than 100 languages
• Awarded Statewide Contracts to provide:
▪ American Sign Language Interpreting Services
▪ Spoken Languages Interpreting Services
▪ Spoken Languages Translation Services
• Strong Local Organization
▪ Headquarters located in Atlanta, GA and with satellite offices in Michigan and California
42Georgia Department of Administrative Services
Strong Know How - Established Relationships
More than 100 state agencies in our customer base
▪ Among them:
• Department of Human Services
• Department of Behavioral Health and Disability Disorders
• Department of Labor
• Department of Community Health ▪ Experience serving all state regions
▪ Serving agencies of the Federal Government such as the Social Security Administration.
▪ Also serving private organizations such as CHOA, Northside Hospital, Emory University Hospital and Grady Hospital among others.
43Georgia Department of Administrative Services
Easy Request Process
• Choose your preferred method
▪ Phone: 1-800-943-LATN (5286)
▪ E-mail: [email protected]
▪ Web: www.latn.com
▪ Fax: 1-888-511-6233
44Georgia Department of Administrative Services
Expertise to Determine ASL Interpreting Needs • Our Coordination Team will ask the necessary questions to determine:
▪ Type of Interpreter Needed (Field, Credentials)
▪ Number of Interpreters Needed (Teams)
▪ On a case by case basis
▪ Special circumstances
Our expert team will guide you through the process with ease.
45Georgia Department of Administrative Services
On Site Presentations
• How to better communicate through an interpreter
▪ On site presentations
▪ Providing examples and simulations
▪ Answer your questions
▪ Tips
46Georgia Department of Administrative Services
24 Hours Customer Service
• Representatives available to speak with you 24/7
▪ Able to receive and manage emergency requests anytime
▪ Ready to answer any questions
▪ Knowledgeable about our services
▪ Knowledgeable about the State of Georgia geography and entities.
47Georgia Department of Administrative Services
Customized Activity Reports and Billing
• Request activity reports▪ LATN will prepare activity reports based on your needs
▪ Monthly, Quarterly, Yearly, etc.
▪ Customer focused billing department
• Customized invoicing reports
• Meeting your needs
48Georgia Department of Administrative Services
Contact Us to Obtain Additional Information
▪ Phone: 1-800-943-LATN (5286)
▪ E-mail: [email protected]
▪ Web: www.latn.com
49Georgia Department of Administrative Services
Frequently Asked QuestionsState Purchasing Division – Statewide Contracts
Question Answer
I have used another supplier for several years. Do I have to change to these suppliers?
No. This contract is a Convenience Contract. Our core research shows that there are savings associated with the use of this contract which the entity may want to consider; the end decision lies with the entity.
When can I contact the companies to access this service Immediately.
What if I need someone in the middle of the night at a prison or hospital?
This contract provides for full 24/7 access. Contact the suppliers at the phone numbers provided to look at the options of in person availability or online services.
50Georgia Department of Administrative Services
For more informationState Purchasing Division – Statewide Contracts
Submit Questions To:
Email Address:[email protected]
Person to Contact:Matt Taylor
Phone Number:404-657-7728
Supplier Contact Information:
Supplier points of contact and information is listed within their presentation pages from this webinar and on the Statewide Contract Information Sheet.
This Webinar
A copy of this webinar will be posted on the State Purchasing Division website.
51Georgia Department of Administrative Services
Questions…
?
52Georgia Department of Administrative Services
