STRATEGIC PLANNING AT UNITED PARCEL SERVICE

MEMBERS ROLL NO.

Yogesh Lala E - 28

Akshay M Rao E - 45

Avinash Saraogi E - 50

Vaibhav Sekhsaria E - 52

Himkar Thakur E - 57

Devesh Tripathi E - 59

INDEXTOPIC SLIDE

NO

About UPS 4

UPS Culture 5

Strategic Process 6

Scenario Planning Process 1997 7

UPS Charter 8

Centennial Plan 9

Strategy Road Map 10

Scenario Planning 2017 11

SWOT Analysis 12

Strategies Adopted by UPS 13

ABOUT UNITED PARCEL SERVICESStarted as Small Messenger company in 1907 by Jim Casey

in Seattle, Washington with just $100Headquartered in Atlanta, Georgia About 384,000 Employees .Went Public in 1999 and raised $5.47 billionDelivers more than 15 million packages a day to about 6 mn

customers in 200 countriesLeading global provider of specialized transportation and

logistics services.

UPS CULTUREEfficient and Continuous Improvement Service ExcellenceEmployee OwnershipStability for all stakeholdersInternal Promotion

All these practices ensured a Loyal Workforce with low levels of turnover

STRATEGIC PROCESSThe strategic process was implemented in four steps as follows :-

1. Scenario planning session 19972. Drafting of UPS CHARTER3. Formation of the Centennial Plan4. Developing the strategy Road Map

SCENARIO PLANNING SESSION1997

TANGLED PATHS

BRAVE NEW WORLD

REGRESSIVE WORLD

GLOBAL SCALE

PREVAILS

PRO-SUMERS

GLOBALREGIONAL/ NATIONAL

TRADITIONAL

CONSUMERS

UNCERTAINITY AXES :

X- Market EnvironmentY- Demand Characteristics

UPS CHARTERThe UPS CHARTER was drafted in 1999

New Mission :- “ENABLING GLOBAL COMMERCE”

This reflected a shift towards global operations and also focused on end to end supply chain solutions

CENTENNIAL PLANComponents:

Set of Goals and Characteristics for year 2007

Global Co with “ONE VISION AND ONE BRAND”

Identification of four strategic imperatives Winning Team Value Added Solutions Customer Focus Enterprise Excellence

STRATEGY ROAD MAPIndividual management committee members

were assigned responsibility for each of he four strategic imperatives

Formation of cross-functional imperative teams

A Programme and Project oversight committee reviewed performance of imperative teams

SCENARIO PLANNING 2017This session was similar to that of 1997 other than the three aspects which are as follows :- Scenarios taken were regional

Extensive preparatory interviews of supply chain partners

More diverse participants and also lower levels employees were included

SCENARIO PLANNING 2017

COMPANY CITY

NETWORKS WITHOUT BORDERS

BORDERED DISORDERED

CONNECTED CHAOS

HARMONIOUS, ALIGNED, FREE, FLUID,

BORDERLESS

PRO-ACTIVE, OPEN,

COLLABORATIVE

TRADITIONAL, PROPRIETARY, INCREMENTAL

CHAOTIC, FRAGMENTED, RESTRICTED, FRICTION-

LADEN, BORDERED

UNCERTAINITY AXES :

X- Market EnvironmentY- Demand Characteristics

SWOT ANALYSIS

STRATEGIES ADOPTED BY UPS Investing in the core business of worldwide distribution and logistics.

Building competencies in the integration of goods, funds, and information.

Using technology to create new services.

Attracting talented people.

Studying customer behavior and anticipating their needs.

Practicing innovation that leads to growth

THANK YOU