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SystemG20 System Troubleshooting0864781508647831Troubleshooting GuideSiemens AGe reproduction, tranthis document or itmitted without hority. Offenders w

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2 Revision / Disclaimer1Revision / Disclaimer

Copyright

Copyright 2004 by Siemens Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in retrieval systems, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Siemens Corporation. Siemens Corporation reserves the right to change its products and services at any time. In addition, this manual is subject to change without notice. Siemens Corporation welcomes customer input on corrections and suggestions for improvements to this manual.Although Siemens Corporation has attempted to ensure accuracy through-out this manual, Siemens Corporation assumes no liability for any errors or omissions, nor for any damages resulting from the application or use of this information. TrademarksACUSON, Sequoia, Cypress, AEGIS, Aspen, 128XP, XP, AcuNav, CV70, SONOLINE, Adara, Antares, G20, G40, G50, G60S, Omnia and KinetDx are trademarks of Siemens Corporation registered in the U.S. Patent and Trademark Office. CWS3000, DS3000, WS3000, and WebPro are trademarks of Siemens Corporation.Windows XP, 2000 and NT are registered trademarks of Microsoft Corporation. Internet Explorer is a trademark of Microsoft Corporation. Netscape and Netscape Navigator are registered trademarks of Netscape Communications Corporation. Java and the JavaScript name are registered trademarks of Sun Microsystems, Inc. Adobe Acrobat is a registered trademark of Adobe Systems, Inc.Other products and brand names are trademarks of their respective owners.DisclaimerThe service of equipment described herein is to be performed by qualified personnel who are employed by Siemens or one of its affiliates or who are otherwise authorized by Sie-mens or one of its affiliates to provide such services.Assemblers and other persons who are not employed by or otherwise directly affiliated with or authorized by Siemens or one of its affiliates are directed to contact one of the local offices of Siemens or one of its affiliates before attempting installation or service pro-cedures.License AgreementAll computer programs copyright 1990-2004 by Siemens Corporation or its suppliers. Pro-grams are licensed under the following agreement:Siemens or its suppliers retain(s) ownership of and title to any computer program supplied with the equipment and to the trade secrets embodied in such computer programs. Sub-ject to the Buyers acceptance and fulfillment of the obligations in this paragraph, Siemens grants the Buyer a personal, non-transferable, perpetual, non-exclusive license to use any computer program supplied with the Equipment that is necessary to operate the Equip-ment solely on the medium in which such program is delivered for the purpose of operat-ing the equipment in accordance with the instructions set forth in the operators manuals supplied with the Equipment and for no other purpose whatsoever. Buyer may not reverse-assemble, reverse-compile or otherwise reverse-engineer such computer pro-grams nor may Buyer make a copy of such program or apply any techniques to derive the trade secrets embodied therein. In the event of a failure by Buyer to comply with the terms SONOLINE G20 US06-102.840.01.02.02 Siemens01.05 sd

Page 2 of 34Medical Solutions USA, Inc.

Revision / Disclaimer 3

of this license, the license granted by this paragraph shall terminate. Further, because

unauthorized use of such computer programs will leave Siemens without an adequate remedy at law, Buyer agrees that injunctive or other equitable relief will be appropriate to restrain such use, threatened or actual. Buyer further agrees that (i) any of Siemens"s suppliers of software is a direct and intended beneficiary of this end-user sublicense and may enforce it directly against Buyer with respect to software supplied by such supplier, and (ii) No supplier of Siemens shall be liable to buyer for any general, special, direct, indi-rect, consequential, incidental or other damages arising out of the sublicense of the com-puter programs supplied with the equipment.Siemens US06-102.840.01.02.02 SONOLINE G2001.05 sd


4 Table of Contents1- 0Table of Contents1 _______ Troubleshooting_________________________________________________ 5

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5LED Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Error Messages and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32SONOLINE G20 US06-102.840.01.02.02 Siemens01.05 sd


Troubleshooting 52- 1TroubleshootingOverview 0The SONOLINE G20 system is equipped with the following tests, indicators, and error/warning messages to aid in system diagnostics: Built in self test (BIST)

BIST provides system fault information that isolates a fault down to the field replacement unit (FRU) level. The fault information is displayed on the screen when the error occurs, stored in the error log and on the hard disk drive (HDD), and can be copied to CD-ROM in delineated format for viewing on an external personal computer.

Power on self test (POST)POST tests the boot sequence of the system. The execution time of this test is 30 seconds. A progress bar is displayed on the screen while POST monitors the supply voltages. The supply voltage LEDs are located on the software regulator unit; view these LEDs to determine if the supply voltages are within specifications. POST can be configured to run at each power on, daily, weekly, or off.

LED indicatorsThe system is equipped with LEDs located on the I/O panel and the individual PCBs. These LEDs indicate the state of the system, displaying whether different system functions have passed or failed a test. An amber lit LED indicates a failure status and a green lit LED indicates a passing status. LEDs on the PCB indicate the power status.

S.M.A.R.T disk monitorThe G20 system checks the HHD performance through the S.M.A.R.T disk monitor. When an error or warning occurs, a message is displayed on the screen that lists the error or warning and how to remedy the situation. These events are logged and can be copied to CD-ROM in delineated format for viewing on an external personal computer.

Troubleshooting Flowcharts 0Use the troubleshooting flow charts as a guide to determine the functionality of the G20 system.Siemens US06-102.840.01.02.02 SONOLINE G2001.05 sd


6 TroubleshootingFig. 1: G20 Troubleshooting Flowchart - StartSONOLINE G20 US06-102.840.01.02.02 Siemens01.05 sd


Troubleshooting 7Fig. 2: G20 Flowchart - A - Power OKSiemens US06-102.840.01.02.02 SONOLINE G2001.05 sd


8 TroubleshootingFig. 3: G20 Flowchart - C - Stable VideoSONOLINE G20 US06-102.840.01.02.02 Siemens01.05 sd


Troubleshooting 9Fig. 4: G20 Flowchart - E - Bootup OKSiemens US06-102.840.01.02.02 SONOLINE G2001.05 sd


10 TroubleshootingFig. 5: G20 Flowchart - G - I/O Panel LED 8SONOLINE G20 US06-102.840.01.02.02 Siemens01.05 sd


Troubleshooting 11Fig. 6: G20 Flowchart - I - Self Scan B/M ModeSiemens US06-102.840.01.02.02 SONOLINE G2001.05 sd


12 TroubleshootingFig. 7: G20 Flowchart - K- Print/Record/Store to DiskSONOLINE G20 US06-102.840.01.02.02 Siemens01.05 sd


Troubleshooting 13Fig. 8: G20 Flowchart - K1- Print/Record/Store to DiskSiemens US06-102.840.01.02.02 SONOLINE G2001.05 sd


14 TroubleshootingFig. 9: G20 Flowchart - K3- Print/Record/Store to Disk

LED Indicators 0

I/O Panel LED IndicatorsThe I/O panel is located on the left side of the system. There are nine LEDs labeled 1, 2, 3, 4, 5, 6, 7, 8, and V. The V LED is defined as DC Power (+3.3 V). If this LED is in the Off state, there is no power for the system. There are two LED states; the first state monitors the system boot sequence and the second state monitors system function after the com-pletion of the boot sequence.SONOLINE G20 US06-102.840.01.02.02 Siemens01.05 sd


Troubleshooting 15Fig. 10: I/O Panel LED Indicators

Boot Sequence When the system is powered on (by pressing the Standby key), the following occurs: The Starting progress bar is displayed.

- At this point the BIOS can be entered by pressing the Shift + S keys on a USB key-board. The control panel is not available.

- The monitor changes to black before displaying the boot screen. The illumination state for LEDs #5, #6, #7, and #8 changes to orange. The illumination state for LEDs #5, #6, #7, and #8 changes to green. The imaging screen is displayed.

LED LED State 1 LED State 2

1 Orange = BRST: Reset Green = Ethernet ACTV

2 Green = HDD ACTV Green = HDD ACTV

3 Green = VGA SYNCL Green = VGA SYNCL

4 Green = VGA CLK Green = V GA CLK

5 N/A Green = POST: OKOrange = POST: Fail

6 N/A Green = Fan, Temp, and Voltage check: OKOrange = Fan, Temp, and Voltage check: Fail

7 N/A Green = RASC CPU: OKOrange = RASC CPU: Fail

8 N/A Green = Control panel and key accessOrange = N/A

9 Green = 5V present N/ASiemens US06-102.840.01.02.02 SONOLINE G2001.05 sd


16 Troubleshooting

The illumination state for LEDs #5, #6, #7, and #8 changes to off.

The LED state changes based on the user input.

PCB LED IndicatorsAmber-colored LEDs are mounted on each PCB and the SWRG2. These LEDs indicate component function or voltage settings, depending on where they are located.

SWRG2

A30 TXRX PCB

A31 TRBF PCB

LED State System State

Normally on The MAINS circuit breaker is on.

LED State PCB Location System State

Normally on DS1 +5V (A+5V)Normally on DS2 +12V (A+12V)Normally on DS3 -12V (A-12V)


Normally onFreeze = off

DS2 Received Echo start signal (VALID0)

Normally on DS3 If the LED is off, a failure has been detected for HVMUX on A30-1 PBIF PCB.

Normally on DS11 +12V (A+12V)Normally on DS12 +5V (AD+5V)Normally on DS13 +3.3V (D+3V)SONOLINE G20 US06-102.840.01.02.02 Siemens01.05 sd


Troubleshooting 17

A33 ECPR PCBA34 AVIF2 PCB

Confirm Voltages at the SWRG2 LED

1. Check the SWRG2 LED (located in the front of the system):The LED on the SWRG2 is on under the following conditions: power is on and the system is in standby.

2. Check the LEDs on the I/O panel.3. Check the LED on the control panel.


B mode onM mode offFreeze off

DS1 Valid B-mode signal

Normally onBus error off

DS2 uP-bus transaction

Normally on DS3 DMA transfer action

Normally dimFreeze on

DS7 Tx trigger timing signal

Normally on DS51 D+12V


Normally on DS53 D-12V



Normally on DS20 +3.3V (D+3V)Normally on DS21 +5V (D+5V)Normally on DS22 -12V (D-12V)Normally on DS23 +12V (D+12V)Siemens US06-102.840.01.02.02 SONOLINE G2001.05 sd


18 Troubleshooting

4. Check the SWRG2 check points:

- Remove the side cover.- Remove the front shield cover.- Check DC power for D+3.3V, D+5V, D+12V, D-12V and STB+5V.

Fig. 11: SWRG Voltage Test Points

Power Up LED Sequence

System State LED LED State

Check

The MAINS breaker has been switched on.

Standby button Amber If the Standby button LED is not back lit amber, check the STB+5V line.

Standby button has been pressed.

Standby button Blue If the LED is not blue, verify that the power on signal is connect and check CPNL, AVIF2, and SBC.SONOLINE G20 US06-102.840.01.02.02 Siemens01.05 sd


Troubleshooting 19Troubleshooting Components

The system has com-pleted the boot sequence.

Freeze button Blue If the monitor does not display charac-ters, check I/O panel LEDs: #1 is orange: the reset signal level is

low; check SBC, ECPR and MTHR. # 2 flashes green: during HDD activi-

ty; LED #2 is off when there is no HDD activity. Check the HDD and the SBC.

# 3 is not green: sync signal is not pro-vided from SBC. Check the SBC and LVDS.

#4 is not green: the VGA CLK provid-ed from SBC is not available. Check the SBC and LVDS.

System has booted. If the monitor display is blank. Press the F7 key and check the light

on the monitor. If the task light does not work then the +12 V to the monitor is not available.

System State LED LED State

Check

Item No.

Problem Type Problem Component Failure

1 BIOS BIOS is not working. A33 ECPRA33-2 SBC

2 BIOS BIOS logo screen is not displayed after BIOS is boot.

A33 ECPRA33-2 SBC

3 CD-R/RW Cannot access the CD-R/RW. A33 ECPRA33-2 SBC

4 Control Panel Keys Freeze key does not work. A10 CPNLA34 AVIF2

5 Control Panel Keys Keys on the control panel are not working. A33-2 SBC

6 Control Panel Keys One of the Select, 2D, Depth/Zoom knobs, and the trackball do not work.

A10 CPNLSiemens US06-102.840.01.02.02 SONOLINE G2001.05 sd


20 Troubleshooting7 Control Panel Keys Press the Freeze key but brightness of the LED is not changed.

A10 CPNL

8 Control Panel Keys Some of DGC slide pots do not work. A10 CPNL

9 HDD Accessing the HDD takes a long time. A33-3 HDD

10 I/O Panel The I/O panel is not functional. A34 AVIF2

11 I/O Panel USB, LAN and RS-232-C connections are not working.

A33-2 SBC

12 Image B image is not displayed on the monitor. A33 ECPR

13 Image Cannot recall the image data. A27 CDRW

14 Image Cannot save image data. A27 CDRW

15 Image Dynamic range of the image is not changed. A33 ECPR

16 Image Edge enhance is not changed. A33 ECPR

17 Image Geometric accuracy is not correct. A30 TXRX

18 Image Image is not displayed because analog power is not output to front end boards. (PBIF, TXRX and TRBF board).

A36 RGLT

19 Image Image is not displayed because Tx power is not output.

A36 RGLT

20 Image Image of the VCR playback has poor contrast. A34 AVIF2

21 Image Image of the VCR playback is noisy. A34 AVIF2

22 Image M image is not displayed on the monitor. A33 ECPR

23 Image Noise in the imaging area. A30 TXRX

24 Image Poor contrast image. A30 TXRX

25 Image Synthetic aperture is not working. A33 ECPR

26 Image There is no image on the monitor. A33-2 SBC

27 Image There is no image. A35 MTHR

28 Image White dot noise on the image. A31 TRBFA33 ECPR

29 Monitor After power on, first message starting is dis-played but next message is not displayed on the monitor.

A33-3 HDD

Item No.

Problem Type Problem Component FailureSONOLINE G20 US06-102.840.01.02.02 Siemens01.05 sd


Troubleshooting 2130 Monitor Monitor image is not stable A15 MON

31 Monitor Monitor is blank A15 MON

32 Monitor Monitor task light is not lit even after pressing F7. A15 MON

33 Monitor Monitor VGA works, but the monitor does not work

A15 MON

34 Monitor No image is displayed on the monitor. A31 TRBFA33 ECPR

35 Monitor No monitor display A34 AVIF2

36 Monitor No video signal output, even if the monitor is dis-played.

A34 AVIF2

37 Monitor System does not boot. First message is not dis-played on the monitor.

A33-2 SBC

38 Monitor The image is not stable on the monitor. A34 AVIF2

39 Monitor The monitor is not functioning. A34 AVIF2

40 Monitor Video input is not available. A34 AVIF2

41 Power CPNL is not functional; the power LED is not lit. A34 AVIF2

42 Power No power. A34 AVIF2

43 Power Power LED on AVIF2 board is not lit A34 AVIF2

44 Power Power LED on ECPR board is not lit. A33 ECPR

45 Power Power LED on PBIF board is not lit. A30-1 PBIF

46 Power Power LED on TRBF board is not lit. A31 TRBF

47 Power Power LED on TXRX board is not lit. A30 TXRX

48 Power on - Peripher-als

System competed the boot sequence, but the peripheral will not power on.

A04 OUTL

49 Power on - System and Peripherals

System and peripheral will not power on. A07 LSPS

50 Safety Power line fails during the Safety test. A03 SWRG2

51 System Power is on but system is not working. A35 MTHR

52 Transducer Bad image due to low Tx power. A30-1 PBIF

Item No.

Problem Type Problem Component FailureSiemens US06-102.840.01.02.02 SONOLINE G2001.05 sd


22 TroubleshootingError Messages and Warnings 0When an error occurs an error message or warning are displayed on the screen. Applica-tion errors and warnings are logged for later review from a Service menu. The error log can be exported to removable media. The format of the exported log is text-delineated. If the operating temperature of the G20 system reaches its maximum value, a forced power down will occur and all data will be saved. If an unsupported transducer is plugged in to one of the transducer ports a message dis-plays stating that the transducer is incompatible with the G20 system.

Service Error LogAccess the Service Error Log to aid in troubleshooting system problems. To access the error log perform the following steps:

1. Press F6; the Preset screen is displayed.2. Select the Next Screen arrow; located at the bottom of the Presets menu.3. Select Service from the Presets menu; the Siemens authentication screen is displayed.4. Type the service password in the text box and select OK; the Service Main menu is dis-

played.5. Select Log; the Service Log screen is displayed.6. Select Error/Warning Log; the Service Error/Warning Log is displayed.

The log lists the date, time, status, ID, and details describing the error.7. Select Back to return to the previous screen or Home to return to the Service User Main

Menu screen.Select Exit to return to imaging mode.

53 Transducer Lack of Tx channel. A30 TXRXA31 TRBF

54 Transducer One of the channels is not working. A30 TXRXA30-1 PBIF

55 Transducer Steer is not working. A31 TRBF

56 Transducer Transducer is not recognized. A30-1 PBIFA31 TRBF

57 Transducer Transducer port is not changed. A30-1 PBIFA31 TRBF

Item No.

Problem Type Problem Component FailureSONOLINE G20 US06-102.840.01.02.02 Siemens01.05 sd


Troubleshooting 23

Error Messages

The following is a list of the error messages.

Item No.

Message Description/Action/Log

1 LiveDialog::******* Re-install the DIMAQ software.2 Verify needle path and scale

prior to biopsy. Select the OK button to continue.

Verify needle path and scale prior to biopsy.

3 Key Disk is not in drive or it is invalid.

The Key Disk is not connected:- Connect the Key Disk

A USB device other than the Key Disk, is connected to the USB port:- Disconnect the USB device and connect the Key

Disk to the USB port. The Key Disk is not working correctly:

- Replace the Key Disk. USB connector on the AVIF2 PCB is broken:

- Replace the AVIF2 PCB.

4 Check the Key Disk Device. Data can not be saved to the Key Disk. The Key Disk is in write-protected mode:

- Change the write-protection status. The Key Disk is not working correctly:

- Replace the Key Disk.

5 System error occurred, Option is not available.

The system software on the HDD is not working cor-rectly.- Re-install the system software.

The HDD is broken.- Replace the HDD.Siemens US06-102.840.01.02.02 SONOLINE G2001.05 sd


24 Troubleshooting6 Option information is not cor-rect. Check the Key Disk.

The Key Disk system serial number does not match the G20 system serial number.- Use the Key Disk that matches the system serial

number. The G20 system does not have a system serial num-

ber. - Enter the system serial number.

The Key Disk is not working:- Replace the Key Disk.

7 A problem occurred in the option information, DIMAQ-IP will be disabled.

The system software for options on the HDD is not working correctly. - Re-install the system software.

The HDD is broken. - Replace the HDD.

8 Crescendo application is not available. Check DIMAQ-IP.

The DIMAQ software is not working correctly. - Re-install the system software and/or DIMAQ soft-

ware.


9 Communication error occurred. Some options are not available.

The G20 system software can not communicate with the DIMAQ software.- Re-install the system software and/or DIMAQ soft-

ware, or replace the HDD. The HDD is broken.

- Replace the HDD.

10 Check the DIMAQ-IP Soft-ware Version. DIMAQ-IP will be disabled.

The DIMAQ software and system software are not matched. - Check the DIMAQ-IP Software Version; re-install the

DIMAQ software.11 Communication error

occurred. DIMAQ-IP saved the old study to HD and started a new study.

The G20 system software can not communicate to the DIMAQ software.- Re-install the G20 system software and/or DIMAQ

software. The HDD is broken.

- Replace the HDD.

Item No.

Message Description/Action/LogSONOLINE G20 US06-102.840.01.02.02 Siemens01.05 sd


Troubleshooting 2512 DIMAQ-IP is now booting up. System is not ready to per-form this function.

Wait up to one minute to allow the DIMAQ IP to complete the boot sequence. If the problem does not clear, the DIMAQ software is

not working correctly.- Re-install the system software and/or DIMAQ soft-

ware.


13 DIMAQ-IP is busy. This message displays while writing data to the CD during system power off. Wait up to one minute for the DIMAQ-IP to complete the writing and power off sequence. If the problem does not clear, the DIMAQ software is

not working correctly. - Install the system software and/or DIMAQ software.


14 CardReader Communica-tion Error.

The G20 system can not communicate with the car-dreader. The setting for the cardreader is not correct.

- Check the setting for the cardreader. The cardreader is broken.

- Check the setting for the cardreader.- Check the connection to the cardreader.

The cable between system and cardreader is broken.- Check the connection to the cardreader.

The connectors are broken.- Check the connection to the cardreader.

15 Failed...CD-RW device error. Try again.

The CD drive is not working correctly. Reboot up the system to try to clear the error.

- If the problem does not clear, replace the CD drive.

16 Failed...not writable media. (Media is full)

CD-ROM disk is full and therefore cannot write to disk.- Replace the CD-ROM.

Item No.

Message Description/Action/LogSiemens US06-102.840.01.02.02 SONOLINE G2001.05 sd


26 Troubleshooting17 Failed...CD-RW write error. (Unknown reason)

Can not write data to the CD-ROM.- Replace the CD-ROM.- If the problem does not clear, reboot up the system.

18 Failed...invalid volume name.

The CD-ROM volume label is incorrect.- Replace the CD-ROM.

19 Failed...CD-RW device error. (Other application use CD-RW?)

The CD drive is not working correctly, the DIMAQ soft-ware may be using the CD drive.- Reboot the G20 system.

20 Disk not Formatted. CD-ROM is an unsupported disk.- Replace the CD-ROM.

21 Disk Error. The data on the HDD or CD is corrupt.- Replace the CD-ROM or HDD.

22 Invalid File Name. The file name is invalid.- Re-install the G20 system software and/or DIMAQ

software, or replace the HDD.

23 Unknown file error. The file is damaged.- Re-install the G20 system software and/or DIMAQ

software, or replace the HDD.

24 Printer Error The printer settings are incorrect or the printer is not connected.- Check the setting for the printer and the connection

to the printer.

25 HDD (Raw Read Error Rate) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Raw Read Error Rate of the HDD is over the manu-

facturers threshold.- Backup the user data and replace the HDD.

26 HDD (Throughput Perfor-mance) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Throughput Performance of the HDD is over the

manufacturers threshold.- Backup the user data and replace the HDD.

Item No.



Troubleshooting 2727 HDD (Spin Up Time) Error This error message is displayed by the HDD S.M.A.R.T. feature. The Spin Up Time of the HDD is over the manufactur-

ers threshold.- Backup the user data and replace the HDD.

28 HDD (Start/Stop Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Start/Stop Count of the HDD is over the manufac-

turers threshold.- Backup the user data and replace the HDD.

29 HDD (Reallocated Sector Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Reallocated Sector Count of the HDD is over the


30 HDD (Read Channel Margin) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Read Channel Margin of the HDD is over the man-

ufacturers threshold.- Backup the user data and replace the HDD.

31 HDD (Seek Error Rate) Error This error message is displayed by the HDD S.M.A.R.T. feature. The Seek Error Rate of the HDD is over the manufac-


32 HDD (Seek Time Perfor-mance) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Seek Time Performance of the HDD is over the


33 HDD (Power On Hours Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Power On Hours Count of the HDD is over the


Item No.



28 Troubleshooting34 HDD (Spin Retry Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Spin Retry Count of the HDD is over the manufac-


35 HDD (Calibration Retry Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Calibration Retry Count of the HDD is over the


36 HDD (Power Cycle Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Power Cycle Count of the HDD is over the manu-


37 HDD (Soft Read Error Rate) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Soft Read Error Rate of the HDD is over the manu-


38 HDD (Power off Retract Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Power off Retract Count of the HDD is over the


39 HDD (Load/Unload Cycle Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Load/Unload Cycle Count of the HDD is over the


40 HDD (Current Pending Sec-tor Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Current Pending Sector Count of the HDD is over

the manufacturers threshold.- Backup the user data and replace the HDD.

Item No.



Troubleshooting 2941 HDD (HDD Temperature (Fahrenheit)) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The HDD Temperature (Fahrenheit) of the HDD is over

the manufacturers threshold.- Backup the user data and replace the HDD.

42 HDD (Hardware ECC recov-ered) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Hardware ECC recovered of the HDD is over the


43 HDD (Reallocation Event Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Reallocation Event Count of the HDD is over the


44 HDD (Off-line Scan Uncor-rectable Sector Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Off-line Scan Uncorrectable Sector Count of the

HDD is over the manufacturers threshold.- Backup the user data and replace the HDD.

45 HDD (Ultra ATA CRC Error Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Ultra ATA CRC Error Count of the HDD is over the


46 HDD (Write Error Rate) Error This error message is displayed by the HDD S.M.A.R.T. feature. The Write Error Rate of the HDD is over the manufac-


47 HDD (Disk Shift) Error This error message is displayed by the HDD S.M.A.R.T. feature. The Disk Shift of the HDD is over the manufacturers

threshold.- Backup the user data and replace the HDD.

Item No.



30 Troubleshooting48 HDD (Loaded Hours) Error This error message is displayed by the HDD S.M.A.R.T. feature. The Loaded Hours of the HDD is over the manufactur-


49 HDD (Load Retry Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Load Retry Count of the HDD is over the manufac-


50 HDD (Load Friction) Error This error message is displayed by the HDD S.M.A.R.T. feature. The Load Friction of the HDD is over the manufactur-


51 HDD (Load-in Time) Error This error message is displayed by the HDD S.M.A.R.T. feature. The Load-in Time of the HDD is over the manufactur-


52 HDD (Head Flying Hours (Hitachi)) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Head Flying Hours (Hitachi) of the HDD is over the


53 HDD (TA Counter Detected) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The TA Counter Detected of the HDD is over the manu-


54 HDD (TA Counter Increased) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The TA Counter Increased of the HDD is over the man-

ufacturers threshold.- Backup the user data and replace the HDD.

Item No.



Troubleshooting 3155 HDD (Gsense Error Rate) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Gsense Error Rate of the HDD is over the manu-


56 HDD (G-Sense Error Rate) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The G-Sense Error Rate of the HDD is over the manu-


57 HDD (Load Cycle Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Load Cycle Count of the HDD is over the manufac-


58 HDD (Torq-amp Count) Error This error message is displayed by the HDD S.M.A.R.T. feature. The Torq-amp Count of the HDD is over the manufac-


59 HDD (Power-off Retract Count) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Power-off Retract Count of the HDD is over the


60 HDD (Unknown attribute) Error

This error message is displayed by the HDD S.M.A.R.T. feature. The Unknown attribute of the HDD is over the manufac-


Item No.



32 TroubleshootingTo export an error message, please use the CUI Report. To create and export the CUI Report please see CUI Report Screen of the Service Menu Screens section.

Abbreviations 0

61 Caution: Fan Malfunction. Please call service.

The fans in the G20 system have stopped.- Replace the fans (fan on the SWRG2, fan under the

CD-ROM Drive, or CPU fan)- If the problem does not clear, replace the RGLT PCB

(the fans are checked on the RGLT PCB).62 Caution: System over tem-

perature. Power off the sys-tem and clean air filters.

The G20 system is over temperature.- Power off the system and clean air filters.- If the problem does not clear, replace the fans (fan on

the SWRG2, fan under the CDD, or CPU fan).- If the problem does not clear, replace the RGLT PCB

(the fans are checked on the RGLT PCB).

Item No.

Message Description/Action/Log

+ BWLF Black and White Lateral Filter

ADC Analog to Digital Converter

ASIC Application Specific Integrated Circuit

AVIF2 Audio Video Interface

BWLF FPGA

BWLP FPGA

BWPF Black and White Line Processor

BWPR Black and White Processor

CDD Compact Disk Drive

CD-R/RW Compact Disk - Recordable/Rewriteable

cPLD Complex Programming Logic Device

CPNL Control Panel

CUI Customer User Interface

DAC Digital to Analog Converter

DGC Depth Gain ControlSONOLINE G20 US06-102.840.01.02.02 Siemens01.05 sd


Troubleshooting 33DIMM Dual Inline Memory Module

DRFP ASIC

ECPR Echo Processor

EMIFIL EMI (Electro-Magnetic Interference) FilterEMUX Echo Multiplexer

FiFo Fast In Fast Out Memory

FPGA Field Programmable Gate Array IC

HDD Hard Disk Drive

HV-MUX High Voltage Multiplexer

IDE Integrated Drive Electronics

LAN Local Area Network

LNF Line Filter

LSPS Line Selector and Power Supply

MON Monitor

NTSC National Television Standards Committee

OUTL Outlet

PAL Phase Alternation by Line

PBIF Probe Interface Board

PCI Peripheral Component Interconnect

PCIF PCI Interface

RACS Real Time Acoustic Control System

RGLT Regulator

SBC Single Board Computer

SBCR Single Board Computer Riser

SDRAM Synchronous Dynamic Random Access Memory

SWRG2 Switching Regulator

TBGR Time Base Generator and dRfp (Digital RF Processor)TRBF Tx / Rx Beam Former

TRNS Isolation Transformer

TXRX Transmit / Receive EchoSiemens US06-102.840.01.02.02 SONOLINE G2001.05 sd


34 TroubleshootingUSB Universal Serial Bus

VGA Video Graphic ArraySONOLINE G20 US06-102.840.01.02.02 Siemens01.05 sd


Revision / DisclaimerTroubleshootingOverviewTroubleshooting FlowchartsLED IndicatorsI/O Panel LED IndicatorsPCB LED IndicatorsConfirm Voltages at the SWRG2 LED

Error Messages and WarningsService Error LogError Messages

Abbreviations

Documents

SIEMENS G20 TROUBLE. G..pdf