Siebel7 Consultant Delta SG

Siebel 7 Certification Program

Delta – Study Guide

STUDY GUIDE FOR:

SIEBEL 7 CONSULTANT DELTA EXAM

OCTOBER, 2001

Siebel 7 Consultant Delta Exam

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Table of Contents How to Use This Study Guide __________________________________________________________________ 3 Topic Coverage _____________________________________________________________________________ 3 Exam Objectives ____________________________________________________________________________ 4

Section: Siebel Tools _______________________________________________________________________ 4 Section: Access Control ___________________________________________________________________ 11 Section: Overview________________________________________________________________________ 15 Section: Siebel eBusiness Platform___________________________________________________________ 18 Section: Upgrading _______________________________________________________________________ 21 Section: Installation ______________________________________________________________________ 24 Section: Workflow _______________________________________________________________________ 27 Section: Navigating _______________________________________________________________________ 30 Section: Assignment Manager ______________________________________________________________ 34 Section: Remote and Replication ____________________________________________________________ 36 Section: Security_________________________________________________________________________ 38 Section: EAI & Connectors ________________________________________________________________ 40

Siebel 7 Basics – Navigation Guide _____________________________________________________________ 41 Practice Exam_____________________________________________________________________________ 43 Practice Exam Answer Key ___________________________________________________________________ 59


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How to Use This Study Guide This study guide is intended to help candidates prepare for the Siebel 7 Consultant Delta Exam.

The guide provides an outline of the Siebel knowledge necessary to pass the exam. This guide is organized by major categories, under which each topic contains exam objectives, sample questions, and answer explanations.

The sample questions are formatted like those on the actual exam. Siebel Education courses and the Siebel Bookshelf should be used to study topics in depth. You should also practice using Siebel 7 eBusiness Applications and Tools as you prepare for the exam.

The study guide questions are repeated at the end of the Study Guide in the form of a practice exam. An answer key for all questions has also been provided for you at the end of this study guide.

For information on Siebel Education courses and exams, visit the Siebel University Web site at http://siebeluniversity.siebel.com.

Topic Coverage The Siebel 7 Consultant Delta Exam will include the topics listed below. The approximate percentage of the exam that will be dedicated to each topic is indicated below. These topics are drawn from the Siebel 7 Migration Courses, and the questions on the exam will test knowledge and skills gained by completing and studying these courses.

Topic % of Exam

1 Siebel Tools 20%

2 Access Control 10%

3 Overview 10%

4 eBusiness Platform 10%

5 Upgrading 10%

6 Installation 8%

7 Workflow 7%

8 Navigating 7%

9 Assignment Manager 5%

10 Remote and Replication 5%

11 Security 5%

12 EAI & Connectors 3%


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Exam Objectives The Siebel 7 Consultant Delta Exam will be based on the following objectives. These objectives represent the knowledge and skills gained from the Siebel 7 Migration Courses.

1 Siebel Tools The tables below list the objectives covered by the Siebel 7 Consultant Delta Exam. The first row of each table indicates the Siebel 7 Migration course title that objectives and exam questions are based upon.

Migrating to Siebel 7: Tools Enhancements 1

Describe the Siebel 7 Architecture.

Distinguish between the development process in Siebel 2000 and Siebel 7.

Identify supported platforms in Siebel 7.

Describe the two types of Web modes (high interactivity and standard).

Describe the steps required to setup and use Web templates.

Define a Web template.

Distinguish between the different types of Web templates.

Explain the Siebel Formula for Web Pages.

Relate Siebel tags to their results in the Siebel UI.

Explain the use of conditional tags.

Summarize the benefit and use of the template library.

Describe how and why templates may be reused.

Describe the template registration process.

Explain the purpose of associating objects to a template.

Explain the process of binding a control to a placeholder.

Summarize the results of binding controls to placeholders.


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Explain the use of client side scripting.

Interpret results from samples of client side scripts.

Define the container page.

Describe the page frame.

Describe the process of defining the components of the page frame (menus, dbSync toolbar, buttons, and branding area).

Describe the Page Tab Frame and how it is configured.

Describe the Viewbar Frame and View Tabs and how they are configured.

Describe the Thread Bar and how it is configured.

Explain the use of View templates for various types of views.

Explain the use of SWE Applet tags when configuring views.


Summarize how Siebel 7 allows for global deployment.

Describe how Siebel 7 supports localization.

Describe how Siebel 7 handles list of values tables for one and more than one language.

Explain how both eScript and VB Script can be executed from a single SRF.

Sample Exam Questions The questions below represent the types of questions you will see on the Siebel 7 Consultant Delta Exam. Beneath each question is an explanation and cross-reference to training materials.


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Question 1.

Which of the following is true of High Interactivity Web Mode?

A. When running as a stand-alone Web client, JavaScript is downloaded to run in the background

B. VBScript is downloaded to run in the background

C. Siebel Interaction Manager is not loaded

D. Can be used with virtually any Web browser

The correct answer is A.

It is not VBScript but JavaScript that is downloaded to run in the background. Siebel Interaction Manager is not loaded with Standard Web client mode. With High Interactivity mode, you need Microsoft Internet Explorer 5.0 or higher and Netscape 6.1.

Question 2.

Which of the following is NOT true of Siebel 7 Web templates?

A. They are reusable blueprints for HTML pages

B. They have SWE extension

C. They define layout of objects created in Siebel Tools

D. They define formatting of objects created in Siebel Tools

The correct answer is B.

Siebel 7 Web templates define layout and formatting of objects created in Siebel Tools. They are reusable. They have SWT extension. SWE denotes Siebel Web Engine.


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Question 3.

Which of the following is NOT how a Web page is created in Siebel 7?

A. Once configured properly, a browser automatically replaces Siebel tags with Siebel data

B. An applet is registered in a Web template file

C. Its layout is edited in Siebel Tools

D. An applet is associated with a Web template object


Siebel Web Engine is necessary to display Siebel Web page. A browser does not automatically replaces Siebel tags with Siebel repository data.

Question 4.

Which of the following are true of a Siebel Tag? Choose two.

A. Contains attribute values between an open tag and close tag

B. Begins with <swt:

C. Contains specific references to names of applets or controls

D. Causes the Siebel Web Engine to find an item in the repository

The correct answer is A & D.

Please pay attention to the number of correct answers (Choose two). Siebel tags begin with <swe: SWT is the file extension of the Web templates. C is not correct because Siebel tags do not contain specific references of names but ID numbers.


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Question 5.

In which directory do the local developers working in Tools store templates?

A. siebdev/Webtempl/<language>

B. siebsrvr/Webtempl/<language>

C. siebdev/Webtempl/prod

D. siebdev/Webtempl/dev


Depending upon your own installation, you might have different folders than listed above. What is important here is that for development in Siebel Tools 7 implies local development environment. The folder in B is for server directory for testing and production. If the developers use American-English Tools, the directory would have been siebdev/Webtempl/enu.

Question 6.

The Siebel tags within a Web template file are placeholders for which of the following?

A. IDs

B. SWE

C. Columns

D. Controls

The correct answer is D.

IDs are tags’ attributes, not placeholder. SWE is a Siebel Web Engine that communicates between Web server and Siebel Object Manager. <swe: are the tags to indicate Siebel-specific information. Columns are not the part of a UI.


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Question 7.

Which of the following uses binding information to replace the Siebel placeholder with an item in the SRF?

A. Siebel Web Engine

B. HTML tags

C. Web browser

D. Siebel tags


Siebel Web Engine uses binding information to replace the placeholders with repository items. HTML tags format the look of a Web page. Siebel tags contain Siebel-specific information

Question 8.

How does a person set buttons on a page frame?

A. In Siebel Tools, Web Page > Web Page Item

B. In Siebel eBusiness Applications, Options > Menu > Buttons

C. In Siebel Tools, Application > Menu

D. By modifying CCFFrameBanner.swt template file


A page frame contains the application-level menus, dbSync items, toolbar buttons and branding area. Application-level menus are set in Tools, Menu > Menu items; dbSync Toolbar is set in Tools, Toolbars > Toolbar Items; Buttons are set in Tools, Web Page > Web Page Items. To add different images to a branding area is achieved by modifying CCFrameBanner.swt template file.


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Question 9

What does a page tab represent?

A. An application menu

B. A page

C. A toolbar

D. A screen

E. A view


A page tab represents a screen. You set the sequence of the screens or the text on a page tab in Tools, Application > Page Tab. This itself has not changed from Siebel 2000.

Question 10

Which of the following Siebel Tools 7 features support localization? Choose three.

A. Tools language mode

B. Exporting and importing displayable strings of external translation

C. Editing of language-specific elements through visual designers

D. Separate languages in separate repositories

The correct answer is A, B, & C.

Please remember a single Siebel repository can support Siebel eBusiness applications in many languages


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2 Access Control The table below lists the objectives covered by the Siebel 7 Consultant Delta Exam. The first row of the table indicates the Siebel 7 Migration course title that objectives and exam questions are based upon.

Migrating to Siebel 7: Access Control

Relate new Access Control Features to benefits of their use.

Explain the importance of Access control in Siebel 7.

Describe Access Control functionality by describing how guests, users, partner employees, and employees access data.

Relate Hierarchy types with party types, relationships, and usage.

Describe Single Party Entities in terms of person, login, responsibility, position, and unique data.

Describe Access Control Mechanisms in terms of Master Data and Customer Data.

Explain the relationship between Master Data and Access Groups.

Describe the components of the Siebel 7 Data Model as shared categories, master data, customer data, party, and party relationship.

Describe the components of the Party Data Model.

Explain the role of the S_PARTY Table.

Identify and define Party Tables.

Explain the process for Administering Access Control.

Define new Access Control terms.



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Question 1.

Which of the following is true of Siebel 7 Access Control?

A. It denotes all mechanisms to control access within Siebel 7

B. It addresses maintenance and access issues of a small organization

C. It is based only on responsibility, position, and organization

D. It refers to Siebel visibility mechanism based only on responsibility


It is a standard definition of access control in Siebel 7.

Question 2.

Which of the following entities are contained in User Member table (S_PARTY_PER)? Choose three.

A. Business unit/position relationship

B. Account/contact relationship

C. Employee/position relationship

D. User list to persons

The correct answer is B, C, & D.

The new table S_PARTY_PER is an intersection table that relates two instances of parties and used to implement relationships between User Lists and Users; Accounts and Contacts, Employees and Positions, and Access Groups and Members


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Question 3.

Which two of the following statements are correct? Choose two.

A. A user’s responsibility determines which records he/she can see

B. Data access cannot be controlled at a UI level

C. View access is determined by the user’s responsibility

D. Database access is controlled through encryption and decryption

The correct answer is C & D.

As with Siebel 2000, user’s responsibility determines which views he/she will see, position determines which records he/she will see. That is why A is wrong. Data access is controlled by defining access at the UI level.

Question 4.

Opportunity business component has Name, Description, and Account fields among others. How does it get Account from S_ORG_EXT table?

A. S_ORG_EXT’s PAR_ROW_ID field maps to S_OPTY’s ROW_ID

B. Through a join between S_OPTY and S_ORG_EXT

C. Through a link between S_OPTY and S_ORG_EXT

D. Through a join between S_OPTY and S_ORG_INT


S_OPTY is not one of the S_PARTY extension tables. However, to get S_ORG_EXT information on S_OPTY, you need a join between S_ORG_EXT and S_OPTY through S_PARTY. In Siebel 2000, when joining S_ORG_EXT and S_OPTY, the foreign key column in S_OPTY, PR_DEPT_OU_ID, mapped to ROW_ID of S_ORG_ EXT. In Siebel 7, S_ORG_EXT's PAR_ROW_ID field maps to S_PARTY's ROW_ID and PR_DEPT_OU_ID of S_OPTY maps to ROW_ID of S_PARTY.


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Question 5.

What are the five Access Control party types?

A. Person, team, organization, position, & access group

B. Person, organization, position, responsibility, & access group

C. Person, organization, position, user list, & access group

D. Individual, team, organization, position, & user list

The correct answer is C.

There are five party types in Siebel Access control: Person, Position, Organization, User List, and Access Group.


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3 Overview The table below lists the objectives covered by the Siebel 7 Consultant Delta Exam. The first row of the table indicates the Siebel 7 Migration course title that objectives and exam questions are based upon.

Siebel 7 Overview

Describe the zero-install Web client and its purpose.

Explain the Global Time Zone feature of Siebel 7 and its purpose.

Describe Siebel Audit Trail and its purpose.

Describe email response and its purpose.

Describe product enhancements available in Siebel 7.

Identify new technology changes available in Siebel 7.


Question 1.

Which statement best describes the Siebel 7 zero-install Web client?

A. There are two user interfaces; one for computers and one for wireless devices

B. All platforms access the same browser-based user interface

C. Each platform has a custom user interface designed specifically for the platform

device

D. There is a separate user interface for Internet and Intranet users


Zero install refers to the ability to deploy applications for Web browsers without performing any installation steps on client machines (Siebel Glossary).


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Question 2.

Which feature allows customers to request sales or service assistance by agents based in a variety of locations, regardless of agents’ skills or the time of day?

A. Universal Queuing

B. Web Collaboration

C. Audit Trail

D. Global Time Zone


Siebel Universal Queuing provides a single interface to support a combination of communication channels. It tracks customer interactions and decides where to route work items. It optimizes resources based on load balancing across multiple communication channels. Siebel Global Time Support tracks dates and times using a universal time zone (GMT). Siebel Audit Trail tracks data changes, maintains data history, and tracks users responsible for data change. Web collaboration refers to customer interactions based on Web technologies such as shared browsing, Web chat or Voice-over IP. Siebel eCollaboration supports these modes of interaction.

Question 3.

Which feature captures the details of the data that was changed, as well as all date and time metrics each time an operation is performed on the field or object?


B. Analytics

C. Audit Trail

D. Global Time Zone


See the explanation for Question 2. Siebel Analytics is a Sales, Marketing and Service analysis tool.


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Question 4.

Template responses that help agents communicate in a knowledgeable and consistent way are part of which feature?


B. Siebel eMail Response

C. Siebel eCollaboration

D. Smart Response


Siebel eMail Response delivers a response management system. It routes email to appropriate agents, suggests a response, and responds automatically.

Question 5.

Which EAI connector provides for message delivery, efficient routing, security, and priority-based messaging?

A. Oracle Connector

B. SAP Connector

C. PeopleSoft Connector

D. MSMQ Adapter


SAP R/3, Oracle, PeopleSoft are back-end systems, and Siebel has pre-built connectors for them. The Microsoft Message Queue (MSMQ) adapter is a transport adapter that enables Siebel applications to communicate with the Microsoft MQ messaging system. MSMQ adapter provides message delivery, efficient routing, security, and priority-based messaging.


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4 Siebel eBusiness Platform The table below lists the objectives covered by the Siebel 7 Consultant Delta Exam. The first row of the table indicates the Siebel 7 Migration course title that objectives and exam questions are based upon.

Migrating to Siebel 7: Siebel eBusiness Platform

Explain the benefits of moving to a completely Web-delivered environment.

Summarize the features and benefits of the Siebel Web architecture.

Describe the way the Siebel 7 Platform supports Siebel 7 applications.

Identify the objects stored in the Siebel repository and their part in the production of the User Interface.

Describe the integration features of Siebel 7 and how the Platform supports integration.


Question 1.

Which of the following is a benefit of Siebel Platform’s High Availability feature?

A. Allows the application or Web site to remain available during application updates

B. Allows a single user to maintain multiple concurrent sessions on a single Siebel

application

C. Increases the number of online users that can access the Siebel application at

any single point in time

D. Provides users the ability to access the Siebel application without providing a login ID and password each time


An enhancement to the Siebel Server infrastructure allows upgrade of Siebel eBusiness Applications with minimal downtime.


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Question 2.

Which of the following is a benefit of the Web-delivered approach found in Siebel 7?

A. Each application can have a customized UI presentation by modifying style

sheets and templates

B. Fewer tables are needed in the Siebel database to support eBusiness applications

C. The Business Objects layer is replaced with a physical UI layer in the Siebel architecture

D. The dedicated client is no longer supported or available to Siebel users


The same application can be made to look entirely different through modifying style sheets and templates.

Question 3.

Which of the following is NOT a feature of the Siebel 7 Platform?

A. Support for HTML, WML and XML applications

B. Able to integrate with an organization’s existing legacy systems

C. A locked down data model, preventing changes to base tables

D. Upgradeable application framework based on a declarative object model


Siebel 7 has an integrated tools set for extending the data model.


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Question 4.

Which Siebel 7 features support Open Integration? Choose three.

A. BizTalk Messaging

B. J2EE

C. Integrated HTML editor

D. XML Conversion Wizard

E. MSMQ Messaging

The correct answer is A, D, & E.

Siebel supports Open Integration through connectors, adapters, design-time Tools, runtime components, and industry standard interfaces such as IBM MQSeries, MSMQ, BizTalk, COM, CORBA, Java, etc.

Question 5.

The Application Integration Framework is made up of which of the following? Choose three.

A. Business Processes

B. Runtime Components

C. Data Analysis Tools

D. Siebel Tools

E. Connectors

The correct answer is B, D, & E.

See the explanation for Question 4.


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5 Upgrading The table below lists the objectives covered by the Siebel 7 Consultant Delta Exam. The first row of the table indicates the Siebel 7 Migration course title that objectives and exam questions are based upon.

Upgrading Your Siebel eBusiness Applications to Siebel 7

Describe the upgrade path from Siebel 2000 to Siebel 7.

Explain how to upgrade Windows Client configurations.

Explain how to upgrade client-side interfaces and scripts.

Explain how to upgrade HTML client configurations.


Question 1.

Which of the following CANNOT be upgraded directly to Siebel 7?

A. Siebel 2000 HTML Thin Client

B. Siebel 99 HTML Thin Client

C. Siebel 99 Windows Thin Client

D. Siebel 2000 Windows Dedicated Client


Siebel 99 Windows Dedicated Client, Siebel 99 Windows Thin Client, Siebel 99 Java Thin Client and Siebel 2000 Windows Dedicated, Windows Thin, Java, and HTML clients can be directly upgraded to Siebel 7. Releases prior to Siebel 99 require an upgrade to Siebel 2000 and then an upgrade to Siebel 7.


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Question 2.

After using the Web Client Migration Wizard, how do you fine-tune the layout of the migrated applets and views?

A. Customize the model applets and views

B. Use the visual Web layout editors

C. Use the Physical UI Layer editor

D. Modify the HTML code


The Web Client Migration Wizard allows the user to select the set of applets to be converted, etc. While this process is automated, customers may want to make manual adjustments to the templates produced to ensure that their customized interface takes advantage of the interactivity and functionality of the Siebel 7 Web Client. To make adjustments, you need to open the visual Web layout editor in Siebel Tools.

Question 3.

Which of the following determines the Web template that will be used when migrating a Windows client applet to Siebel 7?

A. Model applet

B. Upgrade ancestor

C. Web layout wizard

D. Web applet editor


“Select Model Applets” is the second step of using Web Client Migration Wizard. The first step of using Web Client Migration Wizard is to select the types of customizations to be migrated. The model applet determines the Web layout of the migrated applets. Then choose model view for each view category. The model view determines the Web layout of the migrated views. Upgrade ancestor property is set when making a copy of an applet, BusComp, Report, etc. so that the copy will be upgraded properly.


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Question 4.

Which of the following are NOT valid in Siebel 7? Choose two.

A. Server script written in eScript

B. Server script written in Visual Basic

C. Browser script written in JavaScript

D. Server script written in JavaScript

E. Browser script written in Visual Basic

The correct answer is D & E.

Server scripts are scripts that execute within the Object Manager. They existed prior to Siebel 7. Browser Script is a new type of script in Siebel 7 that executes in and is interpreted by the browser. Browser scripts are written in JavaScript. Server scripts are written in Siebel VB or Siebel eScript in Siebel Tools, and are executed in the Siebel Object Manager.

Question 5.

What is the purpose of upgrading Siebel 2000 templates to Siebel 7 templates when upgrading HTML applications?

A. Siebel 2000 templates will not function with Siebel 7

B. In order to ensure compatibility with supported browsers

C. To take advantage of the new Siebel 7 tags

D. Siebel 7 templates are smaller and take less space in the repository


Siebel 2000 templates can be reused without modification in Siebel 7 and Siebel 2000 tags are fully supported by Siebel 7. You modify Siebel 2000 to take advantage of new Siebel 7 tags.


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6 Installation The table below lists the objectives covered by the Siebel 7 Consultant Delta Exam. The first row of the table indicates the Siebel 7 Migration course title that objectives and exam questions are based upon.

Migrating to Siebel 7: Installation

Recognize the correct process for installing Siebel 7.

Recognize the correct process for installing Siebel Server.

Identify the options available during server installation.

Identify the available third-party installations.

Recognize the correct process for installing Tools.

Identify the components installed during Siebel Mobile Web Client installation.

Define new installation terms.


Question 1.

How would you add or change components that will be installed by the Siebel Enterprise Server (SES) Wizard?

A. Select the Custom installation option, then select/deselect components

B. Select the Typical installation option, then select/deselect components

C. It is not possible to add or change components that will be installed

D. Select the Compact installation option, then select/deselect components


Similar to Windows-based software products, Siebel let you choose Custom, Typical, and Compact installation options. With Custom, you can choose the components you want to install.


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Question 2.

Which of the following may be performed with the Siebel Enterprise Server (SES) Installer and Configuration Wizard? Choose three.

A. Select the language to install

B. Specify the Windows user account

C. Install Mobile Web Client

D. Install Resonate Central Dispatch

E. Install Sample Siebel Database

The correct answer is A, B, & D.

Siebel Sample Database and Mobile Web Client are separate installations.

Question 3.

Which of the following are third-party server products installable using the SES Wizard? Choose three.

A. Actuate

B. Introscope

C. First Logic

D. Crystal Reports Server

E. Informatica

The correct answer is A, C, & E.

SES Installer installs and/or configures Siebel for Fulcrum (for Siebel Search), First Logic (for Data Quality), SSA (for Data Quality), Informatica (for Siebel Analytics), Business Objects (for Siebel eIntelligence); and Actuate (for Siebel Report).


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Question 4.

Which of the following are valid options available through the Mobile Web Client Installer? Choose three.

A. Siebel Packager

B. Siebel Search

C. Language Packs

D. Siebel Sync

The correct answer is A, C, & D.

Mobile database, SQL Anywhere, or SQL Desktop Edition, Siebel Handheld Companion Sync for Palm, Siebel Sync, Siebel Packager, Visual Mining Chart Server, Language packs can be installed with Siebel Mobile Web Client Installer.


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7 Workflow The table below lists the objectives covered by the Siebel 7 Consultant Delta Exam. The first row of the table indicates the Siebel 7 Migration course title that objectives and exam questions are based upon.

Migrating to Siebel 7: Workflow Enhancements

Describe the new Workflow Web Client.

Describe Workflow persistence and its usage.

Explain workflow runtime event integration and its usage.

Describe workflow Application Flow Management.

Describe enhancements to workflow (administration, wait step, and Siebel Operation step).

Identify and describe changes to the State Model.


Question 1.

What are the two parameters used to define persistence in Siebel 7 Workflow? Choose two.

A. Persistence Length

B. Persistence Timeline

C. Persistence Frequency

D. Persistence Level

The correct answer is C & D.

There are two types of persistence that can be enabled: Persistence Frequency and Persistence Level


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Question 2.

Which of the following is NOT an event that can be detected by the runtime events engine?

A. Application level events

B. Business Component level events

C. Applet level events

D. Database level events


Events can be detected at the application, applet, or business component level.

Question 3.

In Siebel 7, which of the following is correct for making sure changes to workflow processes take effect?

A. Modify the process, and then stop and restart the workflow engine

B. Modify the process, and the changes take effect automatically upon activation

C. Stop the workflow engine, modify the process, and restart the workflow engine

D. Stop the workflow engine, modify the process, and then restart Siebel


With Workflow Process Administration in Siebel 7, there is no need to stop and restart the Workflow engine for workflow process changes to take effect.


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Question 4.

When performing a query with the Siebel Operation step, if more than one record is found, what is returned in the Siebel Operation Object ID process property field?

A. An ellipses ( … )

B. A question mark ( ? )

C. Null

D. A pound/number sign ( # )

E. An asterisk ( * )

The correct answer is E.

When performing a query operation for child records, the Siebel Operation Object Id process property field will return the row id if one record matches, an asterisk ( * ) if multiple records match, and Null/no value if no records match.


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8 Navigating The table below lists the objectives covered by the Siebel 7 Consultant Delta Exam. The first row of the table indicates the Siebel 7 Migration course title that objectives and exam questions are based upon.

Siebel 7 Basics – Navigation Guide – Supplemental to Overview Title *

Explain the steps in navigating to a given destination within Siebel 7.

Recognize the process for adding records.

Recognize the process for editing records.

Recognize the process for deleting records.

Recognize the process for creating and distributing reports.

Relate the appropriate UI element with a given task.

Identify the UI components of Siebel 7.

* Note: For your convenience, a copy of the Siebel 7 Basics – Navigation Guide is included in this document on page 41.


Question 1.

Which of the following is the name of the UI element that contains information broadcasted by the system administrator?

A. Message bar

B. Menu bar

C. CTI bar

D. Tool bar


The Message Bar at the bottom of Siebel application screens allows system administrators to broadcast messages to all users.


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Question 2.

Circle the component of the Siebel 7 User Interface that provides a link to the Site Map.

You should have circled the View Application Menu. You navigate to the Site Map by opening the View Menu and selecting Site Map.


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Question 3.

Identify the highlighted Siebel 7 Interface component, and its function.

A. More/Less button – expand or collapse to a full or partial view

B. More/Less button – set the number of records visible

C. Menu button – access information for the selected view

D. Menu button – obtain menu selections for the active record


Use More/Less button to expand or collapse to a full or partial view. In this example, you can see more fields on the Account Entry Applet if you click it.


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Question 4.

Identify the highlighted Siebel 7 Interface component, and its function.

A. View tabs – access to a selected view

B. Applet tabs – access to a selected applet

C. Application tabs – access to Siebel applications

D. Screen tabs – access to a screen of information


These are Screen Tabs. To open a screen, you simply click on its tab. The active tab is shown in a lighter color and appears in the foreground. Screen tabs represent the screens that are most likely to be needed for a quick access. If you want to see all the screens that you can access, go to Application-level menu and then choose View→ Site Map.


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9 Assignment Manager The table below lists the objectives covered by the Siebel 7 Consultant Delta Exam. The first row of the table indicates the Siebel 7 Migration course title that objectives and exam questions are based upon.

Migrating to Siebel 7: Assignment Manager

Identify Assignment Manager features new to Siebel 7.

Describe Siebel Assignment Manager product configuration.


Question 1.

Which of the following are new Assignment Manager features in Siebel 7? Chose two.

A. Multi-tier assignment

B. Assignment based on individual score

C. One, Best Fit

D. Assignment based on availability

E. Assignment based on territory

The correct answer is A & D.

Three new AM features in Siebel 7 are multi-tier assignment, assignment based on availability, and assignment based on Team Score


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Question 2.

Which of the following is NOT configured in Siebel Tools?

A. Assignment criteria

B. Assignment object properties

C. Calendar Duration for availability

D. Assignment attributes

E. Mark calendar check box for availability

The correct answer is E.

Properties of Assignment Object specific to Calendar availability (Calendar Duration Column, Calendar Early Start Time, Calendar Start Time Column) are set in Tools. However, marking calendar for availability in Siebel eBusiness Applications.

Question 3.

What are the different Assignment modes? Choose three.

A. Independent

B. Organization-oriented

C. Organization and Person-oriented

D. Employee-oriented

The correct answer is A, B, & C.

There are four assignment modes in Siebel 7: Independent, Organization-Oriented, Person-oriented, and Organization and Person-Oriented. Assignment rules configured prior to Siebel 7 can be modified and enhanced to use the Organization-Oriented mode.


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10 Remote and Replication The table below lists the objectives covered by the Siebel 7 Consultant Delta Exam. The first row of the table indicates the Siebel 7 Migration course title that objectives and exam questions are based upon.

Migrating to Siebel 7: Remote and Replication

Identify Remote & Replication features new to Siebel 7.

Identify new architecture and supported platforms for Remote & Replication.

Describe Remote & Replication migration considerations.

Identify Remote & Replication limitations.


Question 1.

Which Siebel Remote Dock Object is available in Siebel 7 to support access control functionality?

A. Access

B. Person

C. Party

D. Group


Party is the new dock object used for access control functionality in Siebel 7. Party consists of over 100 dock object tables, and contains over 300 visibility rules.


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Question 2.

Which of the following statements about Siebel Remote: Routing Models is true?

A. Each mobile user can be associated with multiple routing models

B. Routing models are defined as inclusion models

C. Routing models are a subset of routing rules that represent mobile usage profiles

D. Maintains visibility to a limited sub-set of data on the server


Routing model refers to a group of routing rules with which a mobile user is associated. Routing models determine where data will be extracted, and where follow-on transactions will be routed, mobile Web clients belonging to that model. Routing models are consistent with the responsibilities and positions of the mobile users. The responsibilities and position of an employee determine the access that person has to the Server database. Balancing the data routing model with a user’s access helps to optimize the size of their local databases. This also helps minimize synchronization time. Routing rules determine the subset of Dock Object instances that Siebel Remote replicates to each mobile Web client.


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11 Security The table below lists the objectives covered by the Siebel 7 Consultant Delta Exam. The first row of the table indicates the Siebel 7 Migration course title that objectives and exam questions are based upon.

Migrating to Siebel 7: Security and Authentication

Describe when and how to use Security Adapters.

Explain increased LDAP support in Siebel 7.

Explain the Web Single Sign-On feature in Siebel 7.

Explain the User Registration process in Siebel 7.

Describe how User Account Policy is maintained in Siebel 7.


Question 1.

Which of the following is NOT a feature of LDAP support for user account policy?

A. Account expiration

B. Password syntax

C. Account lockout

D. Password expiration


Account expiration is not a feature of LDAP support. A password expires and the account remains active. The user must select a new password to continue to access the account.


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Question 2.

What are the three things controlled by security adapter support for user account policy? Choose three.

A. Account lockout

B. Account removal

C. Password syntax

D. Password expiration

The correct answer is A, C, & D.

Account Policy locks users out of an account but does not remove accounts from the database.


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12 EAI & Connectors The table below lists the objectives covered by the Siebel 7 Consultant Delta Exam. The first row of the table indicates the Siebel 7 Migration course title that objectives and exam questions are based upon.

Migrating to Siebel 7: EAI and Connectors

Define Siebel EAI by identifying EAI components.

Recognize the Siebel Solution for given business problems.

Describe when and how to use Business Services.


Question 1.

You want to keep your customer data in your existing Oracle application and use Siebel’s Oracle Connector to transfer the data bi-directionally between Oracle and Siebel applications. Which Oracle Application should you use?

A. Oracle Application 11i

B. Oracle Application 11

C. Oracle Application 10.7

D. Oracle Application 8.05


The Oracle Connector allows for bi-directional exchange of account information with Oracle Application 10.7.


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Transworld Corporation

Siebel 7 Basics -- Navigation Guide

Web Client Window Elements

1. Application-level menus: Access the File, Edit, View, and Help menus. The View menu has a link to the Site Map

2. Show drop-down list: Selects the set of records in the screen.

3. History drop-down list: Navigates to a previously viewed screen or view.

4. Back and forward arrows: Navigates among previously viewed screens and views.

5. Favorites drop-down list: Runs saved queries.

6. Screen tabs: Access the Siebel screens (Home, Accounts, Contacts, and so on).

7. Search icon: Opens the Siebel Search Center.

18. Sort order arrows: Sort records by this column in ascending or descending order. Green arrow indicates selected order.

19. View tabs: Navigate to see detailed views related to the selected record.

10. Tab jump buttons: Show more screen and view tabs.

11. Show more button: Toggles the form to show more or less detail for a record.

12. Select button: Opens a dialog box with a list of choices for the field.

13. Message bar: Displays broadcast messages from the system administrator.

14. Drop-down list: Selects from a list of values for the field.

15. Previous and next record buttons: Moves to the previous or next record. Green indicates an active button.

16. Required field indicator: Indicates that this is a required field.

17. Menu buttons: Display menus for lists and forms.

18. Thread bar: Shows your location among the screens and views and your path as you drill down on a record.

Lists and forms: Lists may contain many records, like the Accounts list shown here. Forms contain detail for a single record.

Site Map: The Site Map has hyperlinks to all available screens. Access the Site Map from the View menu.

17. Menu buttons

11. Show more button

13. Message bar

3. History drop-down list

2. Show drop-down list

1. Application-level menus

16. Screen tabs

19. View tabs

4. Back and forward arrows

18. Thread bar

10. Tab jump buttons

17. Search icon

12. Select button

18. Sort order arrows

15. Previous and next record buttons

14. Drop-down list

5. Favorites drop-down list

16. Required field indicator Form

List


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Basic Tasks

To find a record… Using screen tabs: 1. Click the screen tab for the record type (for example, Accounts). Use

the tab jump buttons to see more view tabs. 2. Select the subset from the Show drop-down list. For example, in the

Accounts screen, select All Accounts from the Show drop-down list to view the All Accounts list.

3. Click the menu button in the records list and select New Query. 4. Enter the query parameters. 5. Click the menu button and select Run Query. Using the Site Map: 1. Select Site Map from the application-level View menu. 2. Click the heading in the Site Map to section of the Site Map that has

hyperlinks to the screens. 3. Click the hyperlinked screen name to navigate to the desired screen. 4. Select the subset from the Show drop-down list. For example, in the

Accounts screen, select All Accounts from the Show drop-down list to view the All Accounts list.

5. Run a query to find the record in the list of records. Using the Siebel Search Center: 1. Click the search icon. The Search Center opens. 2. From the Look In drop-down list, select the type of record (for

example, Accounts). 3. Enter your search criteria in the fields provided. Different fields

appear, depending on your selection in the Look In drop-down list. 4. Click Search. The matching records display in the results list. 5. Click the record in the Results list of the Search Center. The full

record displays in the regular Siebel screen. 6. Click the close button to close the Search Center. To view more information about a record… Using the Show more button: Click the Show more button in the detail form for the record. Using the view tabs: Click the view tabs to view more information related to the selected record. Use the tab jump buttons to see more view tabs. To change the columns in the list of records… Resize the columns: 1. Move your cursor over the line between the column headers. The

cursor changes to a down arrow. 2. Click and drag the column border until the column is the desired size. Add or remove columns: 1. Click the menu button and select Columns Displayed….

The Columns Displayed dialog box displays. 2. Click to select the column name in the Available Columns or

Selected Columns list. 3. Click the Show and Hide buttons to move the column names from

Available Columns to Selected Columns (and back). 4. Click the Save button to save your changes and close the Columns

Displayed dialog box. Change the order of the columns: 1. Click the menu button and select Columns Displayed….

The Columns Displayed dialog box displays. 2. Click to select the column name in the Selected Columns list. 3. Click the move buttons to move the column in the list. 4. Click the Save button to save your changes and close the Columns

Displayed dialog box.

To create a new record… In the list of records: 1. Click the New button (or click the menu button and select New

Record). 2. Complete the appropriate fields in the list; use the select buttons and

drop-down lists where appropriate. 3. Click outside the record (“step off the record”) to save your new

record. In the record form: 1. Click the New button (or click the menu button and select New

Record). 2. Complete the appropriate fields in the form; use the select buttons

and drop-down lists where appropriate. 3. Click the Save button to save your new record. To delete a record… In the list of records: 1. Click to select the record. 2. Click the menu button and select Delete Record. In the record form: 1. Click the menu button and select Delete Record. 2. Click OK when prompted, “Are you sure you want to delete the

current record?” To change a record… In the list of records: 1. Click to select the record. 2. Click in the field you want to change and enter the new information. 3. Click outside the record (“step off the record”) to save the changes. In the record form: 1. Click in the field you want to change and enter the new information. 2. Click the Save button to save the changes. To undo a record creation, deletion, or change… In the list of records or in the record form: Click the menu button and select Undo Record. To save a query… 1. Click the menu button in the records list and select New Query. 2. Enter the query parameters. 3. Click the menu button and select Run Query. 4. Select Query à Save As from the application-level Edit menu. The

Query Save As dialog box appears. 5. In the Query Name field, type a name for the query, then click OK.

The saved query is now available for selection from the Favorites drop-down list.

To run a report… 1. Navigate to the screen that contains the information for which you

want to run a report. 2. Select Reports from the application-level View menu. The Reports

dialog box appears. Note: The Reports option is disabled if there are no reports available for the current screen.

3. From the Select a Report drop-down list, select the type of report, and click the Run button (or the Run Now button, depending on the type of Web client).

4. Depending on whether the report supports parameters, the dialog box displays the report name and drop-down lists for parameter selection. Select the parameters for your report.

5. Click Run (or the Finish button, depending on the type of Web client). Click Finish to view the report in the Siebel Report Viewer.

6. To print the report, click the Print button on the Siebel Report Viewer toolbar.


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Practice Exam

1. You want to keep your customer data in your existing Oracle application and use Siebel’s Oracle Connector to transfer the data bi-directionally between Oracle and Siebel applications.

Which Oracle Application should you use?

A. Oracle Application 10.7

B. Oracle Application 11i

C. Oracle Application 11

D. Oracle Application 8.05

2. Which of the following is NOT a feature of LDAP support for user account policy?

A. Password expiration

B. Password syntax

C. Account lockout

D. Account expiration

3. What are three things controlled by security adapter support for user account policy?

A. Password expiration

B. Password syntax

C. Account lockout

D. Account removal

4. How would you add or change components that will be installed by the Siebel Enterprise Server (SES) Wizard?

A. Select the Custom installation option, then select/deselect components

B. Select the Compact installation option, then select/deselect components

C. Select the Typical installation option, then select/deselect components

D. It is not possible to add or change components that will be installed


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5. Which of the following may be performed with the Siebel Enterprise Server (SES) Installer and Configuration Wizard? Choose three.

A. Install Resonate Central Dispatch

B. Specify the Windows user account

C. Specify the language to install

D. Install Sample Siebel Database

E. Install Mobile Web Client

6. Which of the following are third-party server products installable using the SES Wizard?

Choose three.

A. First Logic

B. Informatica

C. Actuate

D. Introscope

E. Crystal Reports Server

7. Which of the following are valid options available through the Mobile Web Client Installer? Choose three.

A. Siebel Search

B. Siebel Sync

C. Siebel Packager

D. Language Packs


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8. Which of the following is a benefit of Siebel Platform’s High Availability feature?

A. Increases the number of online users that can access the Siebel application at any

single point in time

B. Allows a single user to maintain multiple concurrent sessions on a single Siebel

application

C. Allows the application or Web site to remain available during application updates

D. Provides users the ability to access the Siebel application without providing a login ID

and password each time

9. Which of the following is a benefit of the Web-delivered approach found in Siebel 7?

A. Each application can have a customized UI presentation by modifying style sheets

and templates

B. Fewer tables are needed in the Siebel database to support eBusiness applications

C. The dedicated client is no longer supported or available to Siebel users

D. The Business Objects layer is replaced with a physical UI layer in the Siebel architecture

10. Which of the following is NOT a feature of the Siebel 7 Platform?

A. Support for HTML, WML and XML applications

B. Able to integrate with an organization’s existing legacy systems

C. A locked down data model, preventing changes to base tables

D. Upgradeable application framework based on a declarative object model


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11. Which Siebel 7 features support Open Integration? Choose three.

A. BizTalk Messaging

B. J2EE

C. Integrated HTML editor

D. XML Conversion Wizard

E. MSMQ Messaging

12. The Application Integration Framework is made up of which of the following? Choose three.

A. Business Processes

B. Runtime Components

C. Data Analysis Tools

D. Siebel Tools

E. Connectors

13. What are the two parameters used to define persistence in Siebel 7 Workflow? Choose two.

A. Persistence Length

B. Persistence Timeline

C. Persistence Frequency

D. Persistence Level

14. Which of the following is NOT an event that can be detected by the runtime events engine?

A. Application level events

B. Business Component level events

C. Applet level events

D. Database level events


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15. In Siebel 7, which of the following is correct for making sure changes to workflow processes take effect?

A. Modify the process then stop and restart the workflow engine

B. Modify the process and the changes take effect automatically upon activation

C. Stop the workflow engine, modify the process and restart the workflow engine

D. Stop the workflow engine, modify the process, and then restart Siebel

16. When performing a query with the Siebel Operation step, if more than one record is found, what is returned in the Siebel Operation Object ID process property field?

A. An ellipses ( … )

B. A question mark ( ? )

C. Null

D. A pound/number sign ( # )

E. An asterisk ( * )

17. Which of the following is true of Siebel 7 Access Control?

A. It denotes all mechanisms to control access within Siebel 7

B. It addresses maintenance and access issues of a small organization

C. It is based only on responsibility, position, and organization

D. It refers to Siebel visibility mechanism based on responsibility

18. Which of the following are contained in User Member table (S_PARTY_PER)? Choose three.

A. Business unit/position relationship

B. Account/contact relationship

C. Employee/position relationship

D. User list to persons


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19. Which two of the following statements are correct? Choose two.

A. A user’s responsibility determines which records he/she can see

B. Data access cannot be controlled at a UI level

C. View access is determined by the user’s responsibility

D. Database access is controlled through encryption and decryption

20. Opportunity business component has Name, Description, and Account fields among others. How does it get Account from S_ORG_EXT table?

A. S_ORG_EXT’s PAR_ROW_ID field maps to S_OPTY’s ROW_ID

B. Through a join between S_OPTY and S_ORG_EXT

C. Through a link between S_OPTY and S_ORG_EXT table

D. Through a join between S_OPTY and S_ORG_INT

21. What are the five Access Control party types?

A. Person, team, organization, position, & access group

B. Person, organization, position, responsibility, & access group

C. Person, organization, position, user list, & access group

D. Individual, team, organization, position, & user list

22. In what directory do the local developers working in Tools store templates?

A. siebdev/Webtempl/<language>

B. siebsrvr/Webtempl/<language>

C. siebdev/Webtempl/prod

D. siebdev/Webtempl/dev


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23. The Siebel tags within a Web template file are placeholders for which of the following?

A. IDs

B. SWEs

C. Columns

D. Controls

24. Which of the following uses binding information to replace the Siebel placeholder with an item in the SRF?

A. Siebel Web Engine

B. HTML tags

C. Web browser

D. Siebel tags

25. How does a person set buttons on a page frame?

A. In Siebel Tools, Web Page > Web Page Item

B. In Siebel eBusiness Applications, Options > Menu > Buttons

C. In Siebel Tools, Application > Menu

D. By modifying CCFrameBanner.swt template file

26. What does a page tab represent?

A. An application menu

B. A page

C. A toolbar

D. A screen

E. A view


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27. Which of the following Siebel Tools 7 features support localization? Choose three.

A. Tools language mode

B. Exporting and importing displayable strings of external translation

C. Editing of language-specific elements through visual designers

D. Separate languages in separate repositories

28. Which of the following is true of High Interactivity Web Mode?

A. VBScript is downloaded to run in the background

B. Siebel Interaction Manager is not loaded

C. When running as a stand-alone Web client, JavaScript is downloaded to run in the background

D. Can be used with virtually any Web browser

29. Which of the following is NOT true of Siebel 7 Web templates?

A. They are reusable blueprints for HTML pages

B. They have .swe extension

C. They define layout of objects created in Siebel Tools

D. They define formatting of objects created in Siebel Tools

30. Which of the following is NOT how a Web page is created in Siebel 7?

A Once configured properly, a browser automatically replaces Siebel tags with Siebel

data

B. An applet is registered in a Web template file

C. Its layout is edited in Siebel Tools

D. An applet is associated with a Web template object


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31. Which of the following are true of a Siebel Tag? Choose two.

A. Contains attribute values between an open tag and close tag

B. Begins with <swt:

C. Contains specific references to names of applets or controls

D. Causes the Siebel Web Engine to find an item in the repository

32. Which statement best describes the Siebel 7 zero-install Web client?

A. There are two user interfaces; one for computers and one for wireless devices

B. All platforms access the same browser-based user interface

C. Each platform has a custom user interface designed specifically for the platform device

D. There is a separate user interface for Internet and intranet users

33. Which feature allows customers to request sales or service assistance by agents based in a

variety of locations, regardless of agents’ skills or the time of day?


B. Web Collaboration

C. Audit Trail

D. Global Time Zone

34. Which feature captures the details of the data that was changed, as well as all date and time metrics each time an operation is performed on the field or object?

A. Analytics

B. Global Time Zone

C. Universal Queuing

D. Audit Trail


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35. Template responses that help agents communicate in a knowledgeable and consistent way are part of which feature?


B. Siebel eMail Response

C. Siebel eCollaboration

D. Smart Response

36. Which EAI connector provides for message delivery, efficient routing, security, and priority-based messaging?

A. Oracle Connector

B. SAP Connector

C. PeopleSoft Connector

D. MSMQ Adapter

37. Which of the following are new Assignment Manager features in Siebel 7? Chose two.

A. Multi-tier assignment

B. Assignment based on individual score

C. One, Best Fit

D. Assignment based on availability

E. Assignment based on territory


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38. Which of the following is NOT configured in Siebel Tools?

A. Assignment criteria

B. Assignment object properties

C. Calendar Duration for availability

D. Assignment attributes

E. Mark calendar check box for availability

39. What are the different Assignment modes? Choose three.

A. Independent

B. Organization-oriented

C. Organization & Person-oriented

D. Employee-oriented

40. Which Siebel Remote Dock Object is available in Siebel 7 to support access control functionality?

A. Access

B. Person

C. Party

D. Group

41. Which of the following statements about Siebel Remote: Routing Models is true?

A. Each mobile user can be associated with multiple routing models

B. Routing Models are defined as inclusion models

C. Routing models are a subset of routing rules that represent mobile usage profiles

D. Maintains visibility to a limited sub-set of data on the server


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42. Which of the following CANNOT be upgraded directly to Siebel 7?

A. Siebel 2000 HTML Thin Client

B. Siebel 99 HTML Thin Client

C. Siebel 99 Windows Thin Client

D. Siebel 2000 Windows Dedicated Client

43. After using the Web Client Migration Wizard, how do you fine-tune the layout of the migrated applets and views?

A. Customize the model applets and views

B. Use the visual Web layout editors

C. Use the Physical UI Layer editor

D. Modify the HTML code

44. Which of the following determines the Web template that will be used when migrating a

Windows client applet to Siebel 7?

A. Model applet

B. Upgrade ancestor

C. Web layout wizard

D. Web applet editor

45. Which of the following are NOT valid in Siebel 7? Choose two.

A. Server script written in eScript

B. Server script written in Visual Basic

C. Browser script written in JavaScript

D. Server script written in JavaScript

E. Browser script written in Visual Basic


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46. What is the purpose of upgrading Siebel 2000 templates to Siebel 7 templates when upgrading HTML applications?

A. Siebel 2000 templates will not function with Siebel 7

B. In order to ensure compatibility with supported browsers

C. To take advantage of the new Siebel 7 tags

D. Siebel 7 templates are smaller and take less space in the repository

47. Which of the following is the name of the UI element that contains information broadcast by the system administrator?

A. Tool bar

B. Menu bar

C. Message bar

D. CTI bar


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48. Circle the component of the Siebel 7 User Interface that provides a link to the Site Map.


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49. Identify which of the following is correct regarding the highlighted UI element of the Siebel 7.

A. Menu button – access information for the selected view

B. More/Less button – expand or collapse to a full or partial view

C. More/Less button – set the number of records visible

D. Menu button – obtain menu selections for the active record


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50. Identify the UI element highlighted on a screen shot and its function.

A. Screen tabs – access to a screen of information

B. Applet tabs – access to a selected applet

C. View tabs – access to a selected view

D. Application tabs – access to Siebel applications


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Practice Exam Answer Key

1. A 26. D

2. D 27. ABC

3. ABC 28. C

4. A 29. B

5. ABC 30. A

6. ABC 31. AD

7. BCD 32. B

8. C 33. D

9. A 34. D

10. C 35. B

11. ADE 36. D

12. BDE 37. AD

13. CD 38. E

14. D 39. ABC

15. B 40. C

16. E 41. C

17. A 42. B

18. BCD 43. B

19. CD 44. A

20. B 45. DE

21. C 46. C

22. A 47. C

23. D 48. You should have circled the View Application menu

24. A 49. B

25. A 50. A

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Siebel7 Consultant Delta SG