SIC CO-CREATION toolkit and instructions

This project has received funding from the European Union’s Horizon 2020 research and innovation programme 2016-2019 under grant agreement No. 693883

Structure and methodological framework

/

SIC CO-CREATION is a structured process of four phases in which activities are geared towards finding solutions to a specific challenge. The aim of this process is to bring a new approach to a local context that has social impact in its means (process) and ends (solutions). Next to the solutions to the defined challenge other outcomes are achieved, such as a common and shared understanding of the local issue by a wider group of stakeholders, community capacity building, citizen resilience, new collaborations, teambuilding or wider engagement locally.

In the SIC CO-CREATION citizens and organisations from different backgrounds come together and develop impactful solutions to complex local challenges. Facilitators of the process engage with different local actors, create an open participatory process and generate opportunities for social innovation and systemic change.

SIC CO-CREATION TOOLKIT is addressed to a varied type of organisations – NGOs, community organisations, foundations, networks of entrepreneurs, local governments, etc – who want to set up and implement a co-creation process and experiment with social innovation.

The SIC CO-CREATION TOOLKIT usually run between 3 and 9 months in which first the organisation is prepared and trained to facilitate a process of a series of co-design workshops after which potential solutions to local challenges are co-created and ready to be implemented.

What is the SIC CO-CREATION TOOLKIT?

SIC Co-Creation

/

SIC CO-CREATION PROCESS

/

PHASE 1

Presentation of the workshops’ programme 5

Prepare (team and challenge)

Focus

PHASE 2

Co-define the challenge

PHASE 3

Co-create challenge solutions

PHASE 4

Test solutions to be implemented

Build a team Research on challenge

Activities

Workshop 1: co-define the challenge

Research on challengeWorkshops 2, 3 and 4: co-create solutions

Support

Research on solutionSupport to solution teams

Training workshop(s)

Coaching session on co-define workshop

Coaching session on co-creation workshop

Coaching session with solution teamsCo-evaluation session

SIC CO-CREATION PROCESSAND SUPPORT PROGRAMME

/

The SIC CO-CREATION SUPPORT PROGRAMME is typically structured around a four phased co-creation process and includes:

By running an SICCO-CREATION process the facilitator organisation will:

• Gain internal capacity on co-creation and social innovation• Get ready to better support participatory approaches • Build on an open and collaborative culture• Create new crucial relationships and strengthen their existing networks• Strengthen the local social innovation ecosystem to better tackle local challenges • Position themselves as social innovation leaders locally

1 training session for the facilitator organisation4 coaching sessions for the co-design workshops1 coaching session with the solution teams1 co-evaluation workshop

SIC Co-Creation

SIC CO-CREATIONSUPPORT PROGRAMME

/

To run and effective process using the SIC CO-CREATION TOOLKIT fhefacilitator should involve a committed group of people, a core team, who:

• will facilitate the whole process• know well the organization and local ecosystem• are able to mobilize resources • engage with citizens and stakeholders

Facilitator organisation

Presentation of the workshops’ programme 7

/

The CO-CREATION TOOLKIT includes 4 co-creation workshops along a 4 phased structured process. The facilitator will engage with stakeholders and citizens including those who are directly affected by the challenge they selected.

The aim of these workshops is to reach to a common understanding and definition of the challenge –first co-define workshop - and collectively create solutions to the challenge – 3 co-creation workshops. Design thinking methodologies and service design tools will be applied to generate innovative ideas for the challenge coming from the local context.

Format of the CO-CREATION workshop

Inspirational case studies

Presentation of the workshops’ programme 8

Experts on the challenge

Co-design exercises

/

After the last co-creation workshop the facilitator organisation will have the opportunity to test and implement a number of different solutions created in a collaborative way by key stakeholders and citizens who will be the end users of these solutions.

CHALLENGES

Presentation of the workshops’ programme 9

4 WORKSHOPS

4/6 SOLUTION TEAMS

4 to 6 INNOVATIVE IDEAS

Format of the CO-CREATION workshop

/

The CO-CREATION TOOLKIT will overturn traditional approach to problem-solving and policy making.

Learning objectives of theSIC CO-CREATION TOOLKIT

ANALYTICAL APPROACH

10

GENERATIVE APPROACH

TOP-DOWN PROCESS

BOTTOM-UP PROCESS

CLOSED SOLUTIONS

OPEN SOLUTIONS

Not only understanding the challenges, but also giving shape to innovative solutions

From To

Putting the users and the involved stakeholders at the centre of the solutions

Introducing co-creation and co-production logics

/ 11

Prepare (team and challenge)

PHASE 1

Co-define the local challenge

PHASE 2

Co-create solutions to the local challenge

PHASE 3

Test solutions to implement them

PHASE 4

Challenge understood by the facilitator organistation

TeambuildingTeam trained on tools and methods

Refined definition of the local challenge

New local challenge solutions tested

Local Challenge

Co-creation workshops

Support to solution teams

Facilitators

SIC CO-CREATION PROCESS

Research on the challenge

Co-define workshop

Creative sustainable solutions to the local challenge

/

SIC CO-CREATION TOOLKITco-design tools

12

Workshop 1: co-define the challenge

Workshop 2 and 3: Co-create ideas

Workshop 4: the final solution

- Problem definition here- Idea card here

- Personas here- Customer journey here- Stakeholders map here

- Logic Model here- Social business model canvas here

Thesearethemaintoolsthatwillbeusedinfacilitatingtheco-designworkshops.However,othertoolsareprovidedinthetoolkit tocomplementthisonesandfitbetterwiththeactualchallengeandlocalcontext.

Ahandbook,casestudiesandothertoolsandlearningresourcescanbefoundintheSICLearningRepository