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©SHRM 2014 ©SHRM 2014

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#workflex

@SHRMLobbystLisa

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@WhenWorkWorks

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©SHRM 2014 ©SHRM 2014

Today’s Agenda

1) What is Workplace Flexibility?

2) Why is it So Critical Today?

3) Why is it a Business Imperative?

4) HR Leadership and Flexibility Strategies

5) Case Studies

6) SHRM/FWI Partnership When Work Works

©SHRM 2014 ©SHRM 2014

What is Workplace Flexibility ?

©SHRM 2014 ©SHRM 2014

What is Workplace Flexibility?

Way to define how, when and where work gets done

How careers are organized

Effective flexibility works for both employer and

employees

Flex Time & Place

Regular or short-notice flex time

Compressed workweeks

Telecommuting

Flex Careers

Sabbaticals

Dialing careers up & down

Phased retirement

Time Off

Paid vacations & sick leave

Time off for caregiving

Choices in Managing Time

Self-scheduling & shift trading

Reduced Time

Reduced time and part-year work

Choices Managing Time

Self-scheduling & shift trading

©SHRM 2014 ©SHRM 2014

Effective Workplaces

Workflex = Perk Workflex = Effective Workplace

©SHRM 2014 ©SHRM 2014

Why is it So Critical Today?

Work-Life Fit is Complicated

» Time Famine

» Increasing eldercare

responsibilities

» Dual-earner families

» More male work-life conflict

» Diverse, multi-generational

workforce

©SHRM 2014 ©SHRM 2014

Why is it So Critical Today?

Challenge: Time famine

According to FWI and Princeton University research,

employees are increasingly experiencing a feeling of

“time famine” or “not enough hours in the day”

©SHRM 2014 ©SHRM 2014

Why is it So Critical Today? Challenge: Increasing eldercare responsibilities

2011 Metlife Study

20% US adults provide care to a parent

Lost wages, pension, and Social

Security benefits

Average losses

$324,000 - women

$284,000 - men

Care givers aged 50+

“fair” or “poor” health

©SHRM 2014 ©SHRM 2014

Why is it So Critical Today?

Challenge: More dual-earner couples

Dual-earner couples

• 79% in 2008

• 66% in 1977

US Workforce

• 50% female

• Mothers primary breadwinners:

4 in 10 families

2006

• women earned 58% bachelor’s degrees

• 60% of all master’s degrees

©SHRM 2014 ©SHRM 2014

Why is it So Critical Today?

Challenge: More work-life conflict among fathers

% of fathers/mothers in dual-earner couples reporting work-life conflict

Sources: 1977 QES, 2008 NSCW, FWI

©SHRM 2014 ©SHRM 2014

Why is it So Critical Today?

Challenge: Diverse, multi-generational workforce

US workforce aging 40+

68% in 2008

39% in 1977

4 generations:

Traditionalists

Baby Boomers

Generation X

Generation Y (Millennials)

Millions of Baby Boomers reaching 65

Workforce entrants lack basic skills

©SHRM 2014 ©SHRM 2014

Why is it a Business Imperative?

1) Employees are Happier, Healthier

• 25% reduction in stress

• 28% increase in happiness

• 80% = better work/life

balance

• 76% = put in extra time +

more loyal

July 2011, survey by Staples Inc. of telecommuters

©SHRM 2014 ©SHRM 2014

Why is it a Business Imperative?

2) Employees are more productive, engaged

• 67% = impacted job satisfaction and engagement

• 32% = increased employee productivity

• 42% = absenteeism decreased

SHRM 2009 survey of HR professionals

©SHRM 2014 ©SHRM 2014

Why is it a Business Imperative?

2) Employees are more productive, engaged

©SHRM 2014 ©SHRM 2014

Why is it a Business Imperative?

2) Employees are

more productive,

engaged

©SHRM 2014 ©SHRM 2014

Why is it a Business Imperative?

August, 2010, SHRM-EIU survey

C-suite executives - two biggest challenges in next ten years:

1. Retaining and rewarding the best people

2. Attracting the best people

3) It is a key recruitment, retention tool

Best strategy to address this challenge:

60% = “creating flexible workplaces”

©SHRM 2014 ©SHRM 2014

The Business Case for Flex in Less

Than 3 minutes

This video explains why workplace

flexibility is essential to ongoing

business success.

Available at www.lifemeetswork.com

©SHRM 2014 ©SHRM 2014

Leadership and Strategies

©SHRM 2014 ©SHRM 2014

Leadership and Strategies

10 Strategies for Success

1. Top management - flex champions

2. Business strategy

3. ROI

4. Flexibility for all

5. Management support

©SHRM 2014 ©SHRM 2014

Leadership and Strategies

6. Listen to employees

7. Develop guidelines

8. Incent managers

9. Track metrics

10.Communicate

10 Strategies for Success

©SHRM 2014 ©SHRM 2014

Case Study #1 – International Scholarship

and Tuition Services, Inc.

Scholarship and Tuition Management Services

Nashville, TN – 22 employees

www.applyists.com Twitter: @applyISTS

Flexibility is a necessity for business and employees

Leaders focus on results versus hours worked

©SHRM 2014 ©SHRM 2014

Case Study #2 – Building Construction

Division of Caterpillar Inc

Manufacturing – Durable Goods

Cary, NC – 95 employees

www.caterpillar.com Twitter: @CaterpillarInc

Flexibility is a necessity for business and employees

Leaders focuses on results versus hours worked

©SHRM 2014 ©SHRM 2014

Case Study #3 – Ryan LLC Corporate Tax Services

Nashville,TN

www.ryantax.com Twitter: @RyanTax

Successful myRyan workflex program since 2008

Online dashboard available 24-7 tracks business metrics

Receptionists routinely work from home

©SHRM 2014 ©SHRM 2014

SHRM / FWI Partnership

www.whenworkworks.org

Program to educate employers

locally about business benefits of

flex through community partners

Share research and employer best

practices

Recognize exemplary employers

through the Sloan Award for

Excellence in Workplace

Effectiveness and Flexibility

©SHRM 2014 ©SHRM 2014

When Work Works Sloan Awards: Application Process

Employer

Questionnaire

Employers self-

nominate by

completing a

questionnaire about

their organization’s

flexibility and

effectiveness practices

at their worksite.

Round I

Employers

that rank in the

top 20% of

national

data

Employee

Questionnaire

Employees take a brief

questionnaire about their

access to and use of

flexibility and other

aspects of an effective

workplace, and job

jeopardy. A minimum

40% response rate is

required.

Round II

2014 Sloan Award application open until April 11 whenworkworks.org

©SHRM 2014 ©SHRM 2014

When Work Works

Guide to Bold New Ideas Joint guide with best

practices by winners of the

Sloan Awards for Excellence

in Workplace Effectiveness

and Flexibility

Features 262 unique

employers (450 worksites) of

all sizes and industries

Available through the

SHRMStore

Use promo

code WFP-14

to get 10% off

the price of the

Guide

http://shrmstore.shrm.org/

©SHRM 2014 ©SHRM 2014

SHRM Workplace Flexibility Resource Page

www.shrm.org/workflex

©SHRM 2014 ©SHRM 2014

Lisa Horn Director, Congressional Affairs

Co-Director, Workplace Flexibility

Initiative

lisa.horn@shrm.org

703-535-6352

Twitter: @SHRMLobbystLisa