S H R E YA G U P TAE-Mail: shreyarimi@gmail.comPhone: 09830773869

A result-oriented professional, targeting assignments in Operations / Market Research / Business Development with an organization of repute Location Preference: Kolkata, Bangalore

MBA in Marketing with 4 years of experience in Training & Development, Operations, Market Analysis & Client Relationship Management

Lastly associated with IIHT Ltd., Park Street as Senior Counselor- Marketing & Operations Experience in conducting market research, branding, client meetings, and so on Expert in imparting training and guidance to fresher as well as professional associates Knowledge of technologies such as Networking, Microsoft Windows Server, Red Hat System

Administrator Recognized with Consistent Performer of the year at eTechGuys Software Institute, Kolkata in

2013 Proficient in organizing, interpreting and communicating market information / data to facilitate the

decision making process of the top management An effective communicator with presentation, negotiation, relationship management & leadership skills

SKILL SET

~ Academic Counselling ~ Training & Development ~ Documentation~ Performance Management ~ Training Needs Assessment ~ Market Research & Analysis~ Qualitative & Quantitative Research ~ Best Practices Implementation ~ Team Management

Profile Summary

ORGANISATIONAL EXPERIENCE

IIHT Ltd., Kolkata Mar’16 – May’16Senior Counselor- Marketing & Operations

eTechGuys Software Training Institute under Sigma Web Solutions Pvt. Ltd, Kolkata Aug’12 – Mar’16Assistant Manager-Head Counselor

Key Result Areas:Providing counseling to students to help them in pursuing right kind of training coursesConducting interaction sessions for freshers as well as professionals regarding their course detailsDealing with corporate personnel providing them as a facultyMaintaining student’s database in excel sheetsGenerating progress reports on daily basis and managing center operationsAdministering admission process of every studentAssisting in maintaining schedules of classes and conducting seminarsImparting coaching to students by using interactive discussions & “hands-on” approaches to help students learn and apply concepts in subjectsScheduling and planning daily and monthly academic sessionsAssessing training and development needs and effectively aligned the programs with business objectivesPerforming market research through industry contacts, publications, trade events and tracking business news to identify ideas for growthScheduling appointments, preparing and delivering presentation to the client, studying their business and requirementsMaintaining customer relationships, ensuring customer satisfaction through excellent customer service and meeting all client needs appropriate to their businessUndertaking quantitative research in various areas including advertising, branding, segmentation, positioning and customer satisfaction/customer experience measurementSteering market research on products, markets and competitors; submitting detailed reports basis analyses of complex data and numbers

Highlights:Developed the check lest and reduced the customer escalations and improved the customer satisfaction Renowned for arranging workshops, seminars in collegesSuccessfully enrolled more than 100 students of students in various IT professional courseSingle-handedly made arrangements for:Personal Counselling Sessions and boost their confidence Various in-house competitions, encouraged students to participate

PREVIOUS EXPERIENCE

Berger Paints, Kolkata Jun’12 – Jul’12Trainee in Engineering DepartmentKey Result Areas:Took part in supervising, managing operational planning & development, directing the day-to-day academic and associated operationsContributed in filing documents and maintained online databaseDrafted official correspondences and prepared spreadsheets

ACADEMIC DETAILS

2015 MBA in Marketing from ICFAI University, Location; secured Grade A 2012 MCA from Guru Nanak Institute of Technology, West Bengal University of Technology, Kolkata;

secured 8.39 DGPA2009 B.Sc. Physics (H) from Scottish Church College, University of Calcutta; secured 2nd Division2006 12th from Hariyana Vidya Mandir, CBSE, Saltlake; secured 79.40%2004 10th from Hariyana Vidya Mandir, CBSE, Saltlake; secured 86.20%

EXTRACURRICULAR ACTIVITIES

Diploma in Classical Dancing (Bharatnatyam)Diploma in Painting ( Oil, Sand, Pot)

IT SKILLS

MS Office (Word, Excel and PowerPoint) and Paintbrush

Internet Applications

PERSONAL DETAILS

Date of Birth: 25th October 1988Languages Known: English, Hindi & BengaliAddress: 78, Anandaloke, Central Road, Sodepur 700110, Kolkata