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February 2016
66 No. 2
watchyourbuck.com
facebook.com/CentralTexasBBB @CentralTexasBBB
youtube.com/CentralTexasBBB
@CentralTexasBBB
@CentralTexasBBB
Start a loyalty programLoyalty programs are a great way to retain your existing customers by incentivizing them to continue doing business with you. Be sure to make the loyalty program worth the customer’s effort. This may also be the time to encourage customer referrals.
Brand your company• Apparel and bags are
great, but small items like pens or sticky notes for your customers make a big impact.
• Make sure your employees have company uniforms.
Deliver first class customer service• Respond to customer
issues promptly and politely.
• Make sure your employees are educated on your products and services.
Keep in touch with your customers after the sale• Send thank you notes after
completing projects.• Use social media and
direct mailing to stay in touch.
• Ask for customer reviews on your products or services.
Create coupons and discounts for customersCoupons are a great way to attract new or existing customers. Contact your BBB Marketing Department at 512.206.2861 and learn how you can add coupons to your sponsored listing in the BBB Accredited Business Directory.
10%OFF
Thank y�!1 2 3 4 5 6 7
8th visit is �ee!
1st1st
BBB encourages BBB Accredited Businesses to ask for customer reviews. In a recent survey, 92 percent of people read reviews to determine the quality of a local business, and 88 percent of them read up to 10 reviews before they trust a business. It’s clear, people use customer reviews to make informed decisions about important purchases or services.
Get a FREE BBB Customer Reviews window cling for your storefront to encourage your customers to read and submit reviews.
Make your request through the BBB Online Store in your Business login. Also, be sure to explore the new items available in the BBB Customer Review Toolkit. For more information call us at 512.445.4748.
Ask for some love back
Show Your Customers
Austin • Centroplex • Corpus Christi • Laredo • Permian Basin • San Antonio • Victoria • Waco
With Valentine’s Day right around the corner, it’s time to show customers some love. This is the perfect time to brainstorm ideas that increase web traffic, revenue and customer reviews.
AUSTINAAA Air Control Air Conditioning and Heating Service Company
Aircom, IncAl The Handyman, Inc.Alcon DTSAme Soeur EventsAquiles Towing & RecoveryAustin GMAT ReviewAustin House Cleaning and Maid Service
Austin Key and LockAV Irrigation LLCBemis, Roach & ReedBlack Slate ConstructionBlack Slate Roofing CompanyBree Ward, EABrian D Freidell DDS PCBurk General Contractors, LLCCentral Texas Tree and GardenConcept Remodeling Inc.Construction Advisors of TexasDaniel’s Resources AC & HeatingDeck Hands Mobile DetailingDynamyx Energy Solutions, LLCET PlumbingFamily EldercareFlooring 28, LLCFreedom Bail BondsGone GreenH & R Block of BastropHands of Chi LLCHenley Auto MagicHoffman ElectricJ & L Concrete and RoofingJ D’s Bowling Pro ShopJay Old & Associates, PLLCKings Custom Welding & FenceLayer-1 TechnologiesLester’s Dental InnovationsLighting Design & SupplyLockwood ServicesLonghorn Tree ServiceManagement SpecialtiesMB Squared DevelopmentMingo’s Body ShopMultiple Services CompanyNextDeskPampering ProsParkhurst Creative DesignPlatinum RealtyPMA Web ServicesPrime Multi-Family InvestorsPro Ice Solutions, LLCR L Excavation Services, LLCRain Tech Gutter SolutionsRamirez Plumbing Com, LLCRD Commercial Paving, LLCRed Hawk Electrical ServicesRenita Hansen-Rodriguez LMTReyes AC & Maintenance
Right Choice Complete Exteriors Ltd. Co.
Rub Massage AustinSantiago’s Paint & Home Improvement, LLC
Silver GrillsSouthern StitchworksSSW EmbroideryTexas Comfort AirThe Greenhouse Learning CenterThe Pace Law Firm, P.CThe UPS Store #6546Ticket To Ride Tours & CruisesTropical Pools of Austin TexasWeb Presence NinjasWeber Painting Company
CENTROPLEX/WACO1st Choice DentACS Overhead Doors, LLCAir Quality ServicesBeauty Start at the TopBird Home ImprovementsBraswell Heating & Air ConditioningEC Roofing LLCFour Hearts Learning CenterJen Lyon PhotographyJH Painting & DrywallOziel’s ConstructionPro Quick LubeRutherford Land and Cattle, LLC.Tejas Urgent CareTharpe’s Boot & Shoe RepairThe Living RoomThee DesignWard Bookkeeping
CORPUS CHRISTI/VICTORIA
ASP Insurance AgencyDr. Vinyl of Corpus ChristiDust Angel Cleaning ServiceEarly Bird ConstructionFisherman’s PlaceGulf Coast Metal RoofingHuffco Septic TanksHughes Data SystemsLarry’s Paint & Body ShopLonestar LandscapePackard Tire ServicePete’s Quality RadiatorsShellaby A/C & RefrigerationSouth Texas Prime Design Group, Inc.
TAD’Z Fasttrack AutoThe Bag Lady
Third Coast SepticWard’s Sprinkler Service & Landscape Lighting
Wilkerson & Sanders, Inc.Winans & Thompson, P.C.
PERMIAN BASINArbor Element Landscaping LLCAtkins ElectricGuez-Co Manufacturing, Inc.K-B Safe & Lock CoMason Landscaping & DesignMasonry WorksPermian Gradall & Septic Services
SAN ANTONIO/LAREDO
A & A Engineering and UtilitiesA & E Pest ControlAlbert Casanova’s Custom Homes LLC
Artisan Custom CabinetsB & E Rooter & RepairBarden Circulation Inc.Best Texas TravelBlackstone Claim Services LLCBorrego’s Gold CreationsBrohill Realty, Ltd.Brysacz Law Firm, PLLCCarroll Construction & Land ClearingCedicon ConstructionClayton Aircraft ServicesCompuworkCowboy Pest Control ServicesCP Designs, LLCDanny’s Western Wear, Inc.DLP Insurance Marketing GroupDomingo’s GarageDwaine’s A/C & HeatingEfron & Efron, Attorneys at LawElite Canopy, Inc.Eventi Di EleganziaFH ConstructionGallery Vetro Creative ArtglassGeronimo Creek RetreatGilyard Medical MassageGramma’s Place Day Care Center IncHildebrand Family DentalHTS Voice & Data SystemsInside And Out Home InspectionsJ & C ACJE Painting and Home RepairJenn Brookover PhotographyJim’s Professional ConcreteJoe Cools A/C and Heating, LLCK2 Storage
Law Office of Carl A Werner PCLee’s Welding & Heavy Equipment Repair
Louis Peer MarketingM & L Partners Construction GroupMoore Family Child CareOsbaldo Flores Auto RepairPhillips Motor CompanyPillar to Post Home InspectorsProspect Mortgage, LLCReady Rentals LLCRiver Road TreehouseRodriguez Business Consulting, LLCRoyal Granite and Marble of San Antonio
S & S Wood FloorsSan Antonio RV’sSauceda DermatologySecond Nature BandSilva Insurance and Financial Services
Son’s Island at Lake PlacidSouth Park Family Dental Care, LPSouth Texas Furniture Upholstery Shop
Sunshine InsulationSuperior Millenium Cleaning ServiceTexas Solar Power Company - San Antonio, LLC
Texas Star Supply, LLCThe Beyer Law FirmThe Business Property Tax GroupThe LBO GroupThe Quenstedt Law Firm, PLLCThe Reservation on the GuadalupeThorpe Petersen Taxes & Accounting, PLLC
Toner ServicesTowing 365Tyler ConstructionV & Y Contracting & PavingValley Pro ConstructionWestover Hills Family DentalWhitney Rambie, Farmers Insurance Agent
Wright Metal Finishing LLCZarate Home Designs, IncZarzamora Family Dental Care, LP
NewDecemberAccreditedBusinesses
2
®
ACCREDITED BUSINESS
Monica DavisThe Davis Group, Inc./Teleclip, Inc.
3
Special thanks to our Corporate Partners!
I, ____________________________________, a designated representative of a
BBB Accredited Business, appoint Patti Smith, 2016 BBB Chair, or in lieu of
Mrs. Smith, the following person, __________________________________, to cast
my membership vote at the Sixty-Fifth Annual Meeting to be held on Thursday,
February 25, 2016 from 11:30 AM to 1:30 PM at the Crowne Plaza Hotel Austin.
Company: _________________________________________________________________
Name: ____________________________________________________________________
Signature: _________________________________________________________________
2016 Better Business Bureau®
Board of Directors BallotVOTE FOR NINE MEMBERS TO SERVE ON THE BOARD FOR
WRITE-IN OPTION:
Randy BrunnemanThe Crowne Plaza Hotel, Austin
Martin BombaWindow World of San Antonio
Mike ChurchCody Pools, Inc.
Chris StokesLamar Advertising
Bobby HoxworthFirst National Bank of Texas
Brian JonesRate Genius
Darrell SanderFrost Bank
Jeff EvinsEvins Personnel
ONE THREE-YEAR TERM:
Please sign and return by fax or mail to Erin Dufner by February 12, 2016.BBB Corporate Office • 1005 La Posada Drive • Austin, TX 78752 • Fax: 512.445.2096
Better Business Bureau, Inc.1005 La Posada DriveAustin, TX 78752
PRSRT STD
U.S. POSTAGE PAID
AUSTIN, TX
PERMIT NO. 60
BetterBusinessBureau®
Return Service Requested
Trust Talk is published by Better Business Bureau 1005 La Posada Drive, Austin, TX 78752. Trust Talk is published for executives and employees of BBB Accredited Businesses in its 79-county service area. All rights reserved: the contents of this publication may not be reproduced in whole or part without written consent of the publisher. References to or mention made of any company, product or service herein is not to be interpreted, per se, as statements derogatory of such company, product or service, but as information obtained from sources believed to be reliable for the use of BBB Accredited Businesses and subscribers. Because the matters contained in this Trust Talk concern matters of the utmost public importance and concern in providing a free flow of information to our companies concerning business enterprises in the Central, Coastal, Southwest Texas and the Permian Basin area, BBB encourages BBB Accredited Businesses to contact their local BBB with any follow-up material concerning the reports in this newsletter or any other matter to assist BBB in fulfilling its mission of advancing marketplace trust.
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Inside this issueShow Your Customers Love .................................. 1
New Accredited Businesses ..................................2
2016 BBB Board of Directors Ballot ...................3
Impact & Influence Report ................................... 4
In December 2015, your BBB...Provided customers with 205,255 BBB Business Reviews
Handled 1,089 disputes
Hosted 205,273 website visits
Sent 242 Request-A-Quote referrals to Accredited Businesses
Supported 13,206 Accredited Business Locations
In December 2015, your BBB was mentioned 2,100 times by 48 local media outlets including...
Contact BBBBBB® Corporate Office
1005 La Posada Drive
Austin, TX 78752
P: 512.445.4748
F: 512.445.2096
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Find BBB on...
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Prepaid Debit/Credit Cards - 10,092
Roofing Contractors - 6,889
Home Builders - 5,552
Construction & Remodeling Services - 3,956
Plumbers - 3,947
Auto Dealers - Used Cars - 3,584
Air Conditioning Contractors & Systems - 3,236
Seminars & Training - Wealth & Real Estate - 3,230
Insurance Companies - 3,229
Attorneys & Lawyers - 3,160
Trust Talk | February 2016
Revocations
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watchyourbuck.com
A & M Transmission Automotive Repair ServiceFailure to respond to one or more consumer complaint(s)
Volcy Ventures Consulting LLCFailure to cooperate with the BBB on advertising matters; Failure to honestly represent products and services, including clear and adequate disclosures of all material items; Failure to eliminate the underlying cause of complaints on file with BBB; Engaging in activities that reflect poorly on BBB and/or BBB Accredited Businesses.
