Show Me The DifferenceTeodora Bozheva@tbozheva

@tbozheva

of the organizations practice Agile development methods.

State of Agile 2019

97%

de las grandes empresas españolas usan Agile de manera regular.

Business Agility Consortium (05-2018)

70%

report that Agile increases their adaptability to market conditions.

State of Agile 2019

6%

@tbozheva

We keep functioning the same way. I do not

see a difference.

What is the difference?

Show me the difference.

@tbozheva

How do we make a difference?

Which key element in an organizational change initiative enables making a

difference?

@tbozheva

CLEAR

PURPOSE

• Customers. Customer demand and expectations

• Delivery time, pace, quality

• Sustainability. Flow efficiency

• Insights and improvement trends

@tbozheva

ARE WE

FIT-FOR-PURPOSE?

• Track based on data

• Aligned, congruent actions

• Anticipate

@tbozheva

PURPOSE SETS DIRECTION

What do the KPIs tell us?

Which service is underperforming?

What actions would make us fitter-for-purpose and bring more customers?

What risks do we foresee the next months?

@tbozheva

PURPOSE FOCUSES MANAGEMENT ACTIONS AND GUIDANCE

Which SLAs have to be revised?

How can we serve better our demand?

How do we improve coordination between teams and with other programs?

Whose expectations do we have to satisfy better? (employee, customers, stakeholders)

What risks do we foresee the next months?

@tbozheva

PURPOSE MAKES TEAM DECISION-TAKING EASIER

What should we focus on now?

What can we postpone or not do at all?

What delivery time do we commit to?

Which problem do we escalate?

@tbozheva

SET A PURPOSE, SEE A DIFFERENCE

@tbozheva

THE MANAGEMENT

SETS A PURPOSE,LEADS TOWARDS IT,

ENABLES IT AT ALL LEVELS.

@tbozheva

What difference you can make with KMM

Get things done

Collaborative team work ● Less overburdening

Consistent process ● Better understanding of customerdemand and capability ● Better understanding of causes of blockers and rework ● Better coordination betweenn teams

SLA ● KPI ● Consistent outcomes ● Balanced demand and capability ● Regulatory compliance ● Predictability ●Consistent outcomes● Relief from overburdening at workflow level ● Improvement initiatives

Stakeholder’s expectations met ● Risk hedged ●Sustainable outcomes ● Forecasting

@tbozheva

KMM IS A

GUIDING TOOL

• Understand where you are

• Define your purpose

• Determine your route towards it

• Walk the path Track progress

MAKE & SHOW A DIFFERENCE

@tbozheva

Teodora Bozheva

1996-2001

“Business outcomes matter.”

2001-2006

“Agile methods grow

productive teams”

2005-2012

CMMI and Lean Six Sigma

“Beyond teams. Improve org’s

processes.”

2011-now

Enterprise agility with

Kanban

Teodora@berriprocess.com