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Short Presentation
State: October 2020
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Solutions for
networkedcommunication
LIPINSKI TELEKOM GmbH, Winterstrasse 36, D-13409 Berlin, T: +49 (30) 986 003-0, F: +49 (30) 986 003-130, E: [email protected], I: www.lipinski-telekom.de, 2020 ©
Telecommunications technology
Videoconferencing
Interactive displays
Applications
Network technology
Service
Portfolio:
LIPINSKI TELEKOM GmbH, Winterstrasse 36, D-13409 Berlin, T: +49 (30) 986 003-0, F: +49 (30) 986 003-130, E: [email protected], I: www.lipinski-telekom.de, 2020 © 3
Our valuesPlease write your great title is
here
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Call Center
Healthcare / Nursing
Authorities / Education
Hotel industry
Business economy
For the areas:
LIPINSKI TELEKOM GmbH, Winterstrasse 36, D-13409 Berlin, T: +49 (30) 986 003-0, F: +49 (30) 986 003-130, E: [email protected], I: www.lipinski-telekom.de, 2020 ©
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Development of the family owned company
1949
WL systems known and in use by many railroad, airports,
industrial companies
Rise to a leading East German
manufacturer of wired
communications technology
Founded by Wilhelm Lipinski as W. Lipinski KG
in East Berlin
1972
Expropriation
Reprivatisedas LIPINSKI TELEKOM
GmbH
BOSCH Telecom Partner
TENOVIS Partner
AVAYA Business Partner
1990 2004
Start of establishing further locations in
Germany
AVAYA Partner ofthe Year
AVAYA Platinum Partner
2014201520162018
AVAYA Diamond Enterprise Partner
AVAYA Partner of the Year
LIPINSKI TELEKOM GmbH, Winterstrasse 36, D-13409 Berlin, T: +49 (30) 986 003-0, F: +49 (30) 986 003-130, E: [email protected], I: www.lipinski-telekom.de, 2020 ©
AVAYA Partner of the Year
2019
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Berlin (Headquarter)
Hamburg
Kassel
Heilbronn (planned)
Cologne
Munich
LIPINSKI TELEKOM GmbH, Winterstrasse 36, D-13409 Berlin, T: +49 (30) 986 003-0, F: +49 (30) 986 003-130, E: [email protected], I: www.lipinski-telekom.de, 2020 ©
Basic data of LIPINSKI TELEKOM
AVAYA specialist with highest partner status, 5 (+1) locations, active throughout Germany
5 locations - Berlin, Hamburg, Kassel, Cologne, Munich(additional location planned in Heilbronn / Stuttgart)
currently 50 employees (growing), mostly formerly employed at AVAYA
10 sales representatives
3 presales specialists
3 order coordinators
3 project managers
25 system technicians
4 trainees (technicans)
Approx. 3,200 customers with approx. 4,800 customer systems at different locations
Of these, many customers with contract agreements
Customer systems up to port size of approx. 7,000 ports in active support
Specialized exclusively on AVAYA
Nationally organized service hotline
Service coverage 24/7 guaranteed
Berlin (Headquarter)
Hamburg
Kassel
Heilbronn (planned)
Cologne
Munich
7LIPINSKI TELEKOM GmbH, Winterstrasse 36, D-13409 Berlin, T: +49 (30) 986 003-0, F: +49 (30) 986 003-130, E: [email protected], I: www.lipinski-telekom.de, 2020 ©
System technicians are mostly former employees of AVAYA
System technicians are fully certified on AVAYA solutions
System technicians have extensive knowledge andexperience with all AVAYA solutions
System technicians are trained continuously
Driven by new AVAYA solutions and new customer projects or customer needs system technicians get trained
As part of establishing additional locations, additional skills are built
In-house service hotline is nationally organized
The ambition is the availability of system technicians for all AVAYA solutions at all
locations
AVAYA technology know-how
LIPINSKI TELEKOM GmbH, Winterstrasse 36, D-13409 Berlin, T: +49 (30) 986 003-0, F: +49 (30) 986 003-130, E: [email protected], I: www.lipinski-telekom.de, 2020 © 8
English
Spanish
Bosnian
Hindi
Russian
Tamil
Turkish
Rhenish
Team for bigtasks
6 nations
und
17 languages
German
French
Arab
Croatian
Hungarian
Serbian
Telugu
Bavarian
Platt German AVAYA Spaces: part of the team of LIPINSKI TELEKOM
9LIPINSKI TELEKOM GmbH, Winterstrasse 36, D-13409 Berlin, T: +49 (30) 986 003-0, F: +49 (30) 986 003-130, E: [email protected], I: www.lipinski-telekom.de, 2020 ©
Service is our priority
LIPINSKI TELEKOM guarantees its customers as a service partner with AVAYA specialization:
Defined, technically consistent high quality of the system technicians
Together tunable transparent process paths
Preliminary compatible definition of escalation options
Ensuring a customer-focused and service-oriented support and consulting
Flexibility in process design
If necessary, unconventionality with goal of rapid problem solving
Identification with the customer
Services
Audits Analyzes
AVAYA blogConsultations
Operational serviceDocumentation
InstallationNewsletterMigration
Solution designOptimizationsProgramming
Release managementTraining
Service supportStatus meetings
Update / upgrade Web-shop
Applications
Alerting Industry solutions
Collaboration Contact centerCTI connection
CRM connection Safety
Voice recording
Endpoints
Telephones Mobile devices
Softphones Headsets
Video
Communication platforms
AVAYA AuraAVAYA IP OfficeAVAYA Integral
AVAYA Cloud
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Portfolio
LIPINSKI TELEKOM GmbH, Winterstrasse 36, D-13409 Berlin, T: +49 (30) 986 003-0, F: +49 (30) 986 003-130, E: [email protected], I: www.lipinski-telekom.de, 2020 ©
NetworksLAN
WLANSwitching
11LIPINSKI TELEKOM GmbH, Winterstrasse 36, D-13409 Berlin, T: +49 (30) 986 003-0, F: +49 (30) 986 003-130, E: [email protected], I: www.lipinski-telekom.de, 2020 ©
Project Examples
New installation of a customer with AVAYA IP Office Server Edition with 4 locations and connection to an existing CRM application [customer size: 300 participants]
New installation of a customer with AVAYA IP Office Server Edition with 9 distributed locations and a distributed UMS system AVAYA C3000 [customer size: 900 participants]
Migration support of a customer (3 locations) with AVAYA Aura Communication Manager with Call Center Elite CMS in an AVAYA IP Office Server Edition (in VMware) with Call Center AVAYA CIE and introduction of SIP trunking with AVAYA Session Border Controller for Enterprise [customer size: 600 Participants and 80 call center agents]
Migration support of a customer (3 locations) with AVAYA Tenovis Integral 33 with Call Center TenovisBCC into an AVAYA Aura Communication Manager (in VMware) with Call Center AVAYA CIE and introduction of SIP trunking with AVAYA Session Border Controller for Enterprise [customer size: 1,000 participants and 100 call center agents]
Service continuation of an international customer (14 locations) with AVAYA Aura Communication Manager (in VMware) with upgrade of the system and introduction of AVAYA Equinox Conferencing[customer size: 1,200 participants]
Continuation of the service of a customer (9 locations) with AVAYA Aura Communication Manager with audit, troubleshooting, advice, system optimization, building a multi-client capability, upgrading and expanding the private cloud solution with new locations [customer size: 2,000 participants and 60 call center agents]
Source: current customer data, Picture: Google
12LIPINSKI TELEKOM GmbH, Winterstrasse 36, D-13409 Berlin, T: +49 (30) 986 003-0, F: +49 (30) 986 003-130, E: [email protected], I: www.lipinski-telekom.de, 2020 ©
Customers across Germany
Architecture offices
Banks
Car dealers
Counties
Country authorities
Dentists
Energy provider
Federal agencies
Hotels
Insurance agencies
Logistic companies
MDAX companies
Multiple-shops
Practices
Real estate companies
Retirement homes
Service companies
Trading companies
Automobile industry
Call Center
Catering and event companies
Consumer goods manufactures
DAX-30 companies
Embassies
Event agencies
Hospitals
Industrial companies
Law firms
Marketing agencies
Media companies
Organizations
Publishing companies
Restaurants
Scientific entities
Stores
…
Customers from different industries and with different AVAYA solutions
13LIPINSKI TELEKOM GmbH, Winterstrasse 36, D-13409 Berlin, T: +49 (30) 986 003-0, F: +49 (30) 986 003-130, E: [email protected], I: www.lipinski-telekom.de, 2020 ©
Awards
After 2014 in 2018 for the second time awarded as AVAYA Full Stack Partner of the Year
The award for “AVAYA Full Stack Partner of the Year”
recognizes the special sales and technical
competence based on the total portfolio of AVAYA.
The AVAYA product line includes solutions in the
areas of telecommunications, video conferencing and
industry-specific solutions (verticals) for call centers,
hotels, hospitals and retirement homes.
14LIPINSKI TELEKOM GmbH, Winterstrasse 36, D-13409 Berlin, T: +49 (30) 986 003-0, F: +49 (30) 986 003-130, E: [email protected], I: www.lipinski-telekom.de, 2020 ©
AVAYA Diamond Enterprise Partner is the highest possible certification from AVAYA (formerly AVAYA Platinum Partner).
The supplement "Enterprise" qualifies to offer, to deliver, to install and to maintain all products of the AVAYA portfolio.
Successfully passed on-site certification exam „AVAYA Service Assessment for Implementation & Maintenance and SME expert“.
Awarded as „Partner in Customer Excellence“ by AVAYA, based on the result of customer satisfaction surveys within the last 12 month.
Since 2015 LIPINSKI TELEKOM has been certified as highly as possible by AVAYA
AVAYA Partner certifications
15LIPINSKI TELEKOM GmbH, Winterstrasse 36, D-13409 Berlin, T: +49 (30) 986 003-0, F: +49 (30) 986 003-130, E: [email protected], I: www.lipinski-telekom.de, 2020 ©
AVAYA Partner authorization
LIPINSKI TELEKOM is allowed to
serve the entire AVAYA portfolio
LIPINSKI TELEKOM GmbH, Winterstrasse 36, D-13409 Berlin, T: +49 (30) 986 003-0, F: +49 (30) 986 003-130, E: [email protected], I: www.lipinski-telekom.de, 2020 © 16
Partner
We are herefor you!
Berlin
Hamburg
Kassel
Cologne
Munich
LIPINSKI TELEKOM GmbH, Winterstrasse 36, D-13409 Berlin,
T: +49 (30) 986 003-0, F: +49 (30) 986 003-130,
E: [email protected], I: www.lipinski-telekom.de, 2020©
