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CHAPTER - I
INTRODUCTION
Logistics
Business logistics is the planning, organizing and controlling of all moves
store activities that facilitates product flow from the point of raw materials
acquisition to the point of final consumption and the necessary information flows,for the purpose of providing a sufficient level of customer services in a cost
effective manner.
Term logistics originates from the ancient Greek word logos. ogistics
is considered to have originated in the military!s need to supply themselves with
arms, ammunition and rations as they moved from their "ase to forward position.
#n the words of a layman, logistics can "e defined as having the right type
of product or services at the right place, at the right time, for a right price and in
the right condition. ogistics has evolved as a common and well known "usiness
concept "ecause of the ever increasing comple$ities of modern day "usiness. The
primary goal of logistics is to effectively manage the pro%ect life cycles and
resultant efficiency. This has greatly evolved with a logistics manager!s role in
efficiently designing the products of the company keeping in view the principle of
efficient system of supply chain management.
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The term &G#'T#('
L) egally
O) &rdered
G) Goods
I) #nternationally
S) 'hipped
T) To
I) #ntended
CS* (onsignees
#n "usiness terms, it can "e summarized as a competitive strategy adapted "y
the enterprise to meet and e$ceed the e$pectations of its e$isting and prospective
customers. #t refers to a complete process of total supply chain management that is
esta"lished to achieve a state of perfection through efficiency and integration.
ogistics does not mean a single work activity "ut refers to a group of activities
performed to attain the goal of a "usiness enterprise that is ma$imizing the profits.
This may involve steps like purchasing, planning, coordination, transportation,
warehousing, distri"ution and customer service. + "usiness can run without profits,"ut it need money to fund its services, pay its employees and grow its customer
"ase. ogistics play an important part in the present "usiness world.
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ogistics is a mi$ture of several professional disciplines, such as
Planning
Controlling
Directing
Coordination
orecasting
!are"o#sing
Trans$ortation
acilit% location
In&entor% 'anage'ent
+ll the activities that are involved in the movement of goods and services
from the point of final consumption are grouped under the term logistics. The art of
managing all these activities when grouped together as a collective unit, are placed
under -logistics management!. eople who are authorized or given the task of
managing the aspects of logistics management are referred to as -logistics
managers!.
#n the view of the rapidly and constantly changing "usiness environment
glo"ally and fast evolving trade and commerce scenario in #ndia with the glo"al
market, there is an increasing requirement of relia"le and dependa"le integrated
logistics solutions providers who can provide comprehensive, professional and
dependa"le logistics support to the industry, keeping the same in mind and with the
vision to provide quality and professional comprehensive logistics solutions to the
international and domestic trade.
#n the development of any country!s economy, e$ports play a crucial role.
/$port is the most important aspect of earning foreign e$change. + country should
have to "e equipped with natural resources, so that it can sell these resources into
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the international market. 0ith the opening up of the #ndian economy, the
international trade has "een increased significantly as there are less restriction on
e$port and imports. 1ore and more multinationals are registering their entry into
the #ndian market. The imported products are now in well reach of #ndian
customers. The living standard has "een improved. This results in su"stantial
amount of growth in "oth e$ports and imports. The procedure of "oth the e$ports
and imports are time consuming and complicated. #n this regard there are several
logistic companies providing their services on the "ehalf of the e$porters and
importers to facilitate the trade "etween them. The logistics companies take over
the responsi"ility of sending the goods from the e$porter!s premises to the importer
premises, which includes the aspect of total door to door delivery.
Transworld 'hipping and ogistics td is a leading service provider in
logistics industry. &ver the years they have operated smoothly with their wide
spectrum of personalized service.
(ain Container "andled Cargo t"ro#g" Coc"in $ort
E)$orts
Cas"e* +ernels
C"e'icals
Co,,ee
Coir $rod#cts
is"
Ginger
Pe$$er
C.P. Goods
Tea
T#r'eric
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R#er and r#er $rod#cts
I'$orts
C"e'icals (ac"iner%
(iscellaneo#s
Oecti&es o, St#d%
To know a"out logistics industries.
To get an e$posure of organization environment within the industry.
To know the functions of each departments and also to learn a"out each
e$ecutives activities and responsi"ilities
CHAPTER - II
!OR/ DONE DIAR0
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This is a report of my practical e$perience, during the institutional training
in Transworld 'hipping and ogistics td, (ochin. # learned a"out the overall
functioning of the company. The detailed note a"out the training is as follows.
irst *ee+
2uring the first week of my training, # learned a"out the day to day activities
of logistics and accounts department.
The logistics department is responsi"le for the preparation of various reports
to carry out the operations. #n the department # learned a"out the preparation of
reports such as preparation of daily report of empty units, report for follow up of
container movement from ports, monthly cost and recovery report etc. They also
guided me in preparing various reports from the system and its updation in the
system using &ceanus software.
The accounts department main work is to deal with local payments and
receipts, preparing invoices for the services rendered. The training in the
department helps me to learn a"out, how to prepare the invoices for the different
services. They also trained me how important is the monitoring of each "ills in the
company.
Second *ee+
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&n the second week of my training # have "een to the documentation
department. The department is having two wings /$port documentation and
#mport documentation.
#n the e$port documentation section # learned, how the department solves
queries3complaints related to e$port documentation. They also trained me in
releasing error free "ill of lading. #t also guided me, how to co)ordinate with
different department to carry out operations effectively. #n the import
documentation section # learned a"out the mechanism for filing error free #G1
4import general manifest5 and how to deal with queries3complaints of
consignees3#(2s3load ports, etc. #t helped me to know a"out in releasing 23&
4delivery order5 at correct time to avoid delay in movement of containers.
T"ird *ee+
#n the last week of my training # have "een to the operations, marketing and
sales departments.
The operations department ena"led me in getting practical e$posure to the
industry standards. #t teaches me, how the department communicates with various
governmental organizations like port, customs and internal departments for follow)
ups of consignment and its smooth flow. The department thought me, how to
monitor movement of container for "oth e$ports as well as imports.
The last department # have "een during the institutional training was
marketing and sales department, where # got an e$perience a"out the company!s
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marketing techniques, how they deal with its customers for reasona"le profits.
They maintain a separate customer data records. # learned from this department
how to handle queries and pro"lems of the customers, which they come across
daily, thus achieving the logistical competency over their competitors.
2uring the entire period of my institutional training, # got an e$posure to the
working environment of the logistics industry. #t was very informative and
knowledgea"le in a very co)operative learning environment. # learnt how our
theoretical aspects are different from practical field in the industry.
CHAPTER - III
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CO(PAN0 PROILE
Trans*orld S"i$$ing and Logistics Ltd
The transworld group of companies was esta"lished in 6789 "y
1r.:.'ivaswamy. 'tarting off as a shipping agency in Bom"ay, the group has now
diversified into a multi)faceted shipping and logistics company. The activities of
the group include ship owning 4container and "ulk carriers5, feedering, ;
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Transworld group are among the leading #nternational providers of multi)
modal integrated logistics services in the 1iddle /ast, #ndian 'u")(ontinent and
'outh /ast +sia.
1ision
To "e a premier organization, which offers total shipping solutions "y
providing high quality innovative services to its customers, stakeholders and is the
market leader and the trendsetter in the #ndian 'u")(ontinent, +ra"ian Gulf D
'outh /ast +sia region.
(ission
(ommitted to provide total transportation through quality service and "e the
customerEs first choice.
Cor$orate Res$onsiilit%
10
1al#es
Tr#st and O$enness. Transparency in all dealings
(#t#al Res$ect. :especting the dignity of individuals
2#alit%. 2edicated to customer driven quality, constantly striving to improve
processes and services guided "y the changing needs of the customers
E)cellence.Believe in continuously improving upon the "enchmarks
C#sto'er Orientation. The concerns and needs of the customers are the
guiding force "ehind all the endeavours
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Transworld creates "usiness values "y initiating care and understanding to
the work culture and surrounding environment.
Being a total logistics solution provider, Transworld understands the
interdependence of related "usiness to form a seamless link of supply chain
management. Based on this interdependence, Transworld initiates a holistic
approach to (orporate :esponsi"ility "y engaging in philanthropy, community
service, and supporting social and environmental issues
/e% oc#s
Governance and /thics in workplace
/co)efficient work environment, with a focus on recycling, energy efficient
systems and wastewater management
'afe work environment, work)life "alance, social and gender equality, and
human rights
0omen /mpowerment in workplace and community
&pportunities to the #ntellectually 2isa"led
(ommunity #nvestment in the field of education, especially in remote and
economically "ackward area, to provide equal opportunity
Transworld Group commits to using its resources to contri"ute to the
organization and to the community
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Ac"ie&e'ents and A*ards
The Transworld Group has many firsts to its (redit
=irst #ndian operator to own and operate (ontainer 'hips
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=irst to operate a fully cellular common carrier container feeder service from
#ndia
=irst to commence #ndo)ak shipping service
=irst #ndian 'hip &perator to o"tain #'& 7FF certification in FF6
=irst ogistics company to pioneer 1ultimodal products
=irst and only #ndian company to operate dedicated container "erths at
#ndian ports
=irst #ndian company to commence coastal feeder service linking #ndian
ports
=irst iner +gency in #ndia to introduce regular container service
=irst +gency to move containers "etween orts and #nland container depots
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3RANCHES IN INDIAThe company has a worldwide partnership network of agents who are
engaged in all aspects of shipping and international transportation for ocean and air
shipping. Transworld 'hipping and ogistics td has a pan #ndia presence with its
own office and representative offices at following locations
;ew 2elhi udhiana
(hennai #ndore
Tuticorin Tirupur
(ochin Baroda
Bangalore 1um"ai
Aandla 1undra
+hmeda"ad >ydera"ad
GLO3AL SER1ICE NET!OR/
#ndia 'ri anka
Bangladesh 1alaysia
Thailand 'ingapore
(hina Taiwan
Aorea #ndonesia
akistan @+/
&man AuwaitBahrain atar
'audi +ra"ia #taly
@A Germany
(anada @'+
Trans*orld S"i$$ing and Logistics Ltd - act ,ile
14
A*ards and Accolades
&/'1 was accredited with #'& 7FF6 in FFF and 'hreyas 'hipping and
ogistics td with #'& 7FF in FF
T0'' "agged the Best 'hipping +gent award for four consecutive years,awarded "y @+'(
&rient /$press ines imited "agged the 'hip owners3operators award at
The FF9 loyds ist 1iddle /ast and #ndian 'u")(ontinent 'hipping
+wards
&rient /$press 'hip 1anagement imited was ad%udged the "est 'hip
1anager, at the 'eatrade awards function and was accordingly "estowed The
'eatrade 1iddle /ast and #ndian 'u")(ontinent 'hipping +ward FF8 for
this category ) a recognition given to &/'1 for its contri"ution to the
maritime industry in the field of ship management
CS
+l"atross #nland orts vt td
Transworld Terminals rivate imited
S"i$ (anage'ent
&rient /$press 'hip 1anagement td
(anage'ent Cons#ltanc%
Transworld 1anagement (onsultancy vt td
S"i$ O*ning
&/ #nc
Transworld Bulk (arriers =H(&
eeder
&rient /$press ines =H(&
Liner
Bala%i 'hipping ines =H(&
Logistics
Transworld ogistics =H/
T'' #nc Transworld ro%ects =H/
S"i$ O*ning
'hreyas 'hipping and ogistics td
Transworld Bulk (arriers I#ndiaJ vt td
eeder
'hreyas 'hipping and ogistics td
Logistics
'hreyas :elay 'ystems td
+l"atross 'hipping td
+21/( ogistics td ':' =reight 1anagement td
Agenc%
+l"atross 'hipping td
(rescent 'hipping +gency I#J vt td
Transworld G' I'ingaporeJ te td
Transworld G' I#ndiaJ vttd
Transworld 'hipping and ogistics td
:elay 'hipping +gency vt td T 'hipping and ogistics vt td
Agenc%
Transworld 'hipping and ogistics( ) 2u"ai
Transworld 'hipping ) &man )
1uscat
Transworld 'audi +ra"ia
2ana Auwait 'hipping and
=orwarding (ompany 0 )
Auwait
anka &rient /$press ines) 'ri
anka
http://www.transworld.co/shreyas/index.htmlhttp://www.transworld.co/shreyas/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/twom/index.htmlhttp://www.transworld.co/twom/index.htmlhttp://www.transworld.co/twsa/index.htmlhttp://www.dks-kwt.com.kw/http://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/twom/index.htmlhttp://www.transworld.co/twsa/index.htmlhttp://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.transworld.co/shreyas/index.htmlhttp://www.transworld.co/twsa/index.htmlhttp://www.dks-kwt.com.kw/http://www.transworld.co/shreyas/index.htmlhttp://www.transworld.co/tbc_india/index.htmlhttp://www.transworld.co/shreyas/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/twom/index.htmlhttp://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.transworld.co/oel/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/twom/index.htmlhttp://www.transworld.co/twom/index.htmlhttp://www.transworld.co/twsa/index.htmlhttp://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.transworld.co/oel/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/tsl/index.htmlhttp://www.transworld.co/twom/index.htmlhttp://www.transworld.co/twom/index.htmlhttp://www.transworld.co/twsa/index.htmlhttp://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.dks-kwt.com.kw/http://www.transworld.co/oel/index.htmlhttp://www.transworld.co/shreyas/index.htmlhttp://www.transworld.co/tbc_india/index.htmlhttp://www.transworld.co/shreyas/index.html7/26/2019 Shipping and Logistics Ltd
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Trans*orld Gro#$4 C"air'an - (r. Ra'es" S. Ra'a+ris"nan
C"ie, E)ec#ti&e O,,icer -
0ear o, estalis"'ent5
S"i$$ing line5 3alai s"i$$ing line 63SL74 ,or linear ser&ices.
(aor 'ar+et5
Co'$etitors Panasia
SCI
(aers+
E&ergreen Trans Asia
TAL international
Cara&el etc.
So,t*areOcean#s so,t*are
A$ollo so,t*are
Both &ceanus and +pollo software!s proactively assists organizations in
their "usiness transformation initiatives and offers strategic vision which aims at
redesigning the "usiness processes. Both this software is used in al"atross shipping
limited. +ll the details of shipment are recorded with this software and data is
maintained in the system.
&ceanus software is mainly used for linear "usiness activities like container
inventory management, updating BK in the system etc. The +pollo software is
mainly used for freight forwarding, (, (oastal activities, "uyer consolidation,
maintain of various report, its analysis etc. 0ith this software the information
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tracking a"out a shipment "ecomes easier and accurate.
CONTACT DETAILS
Trans*orld S"i$$ing and Logistics Li'ited-(U(3AI
P"one5
a) 5
Trans*orld S"i$$ing and Logistics Li'ited- COCHIN
Transworld >ouse, Lth (ross :oad 0illingdon #sland, (ochin ) 9C FFM.
P"one5
a) 5
(oile5
EMAIL:
Web : www.transworld.com
P#nc"-line 5 8!e 3ring 0o# T"e !orld
CHAPTER -I1
PRODUCTS AND SER1ICES
Liner Agenc%
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Transworld 'hipping and ogistics imited is one of the leading liner
agency networks in +sia and offers a seamless and consistent service through all its
own offices and agent networks across all ma%or cities and countries in the world.
Transworld 'hipping and ogistics imited represent Bala%i shipping =H(& and
are their sole agents in #ndia.
T"e co'$an%9s ai' is to $ro&ide 'ariti'e and $ort ser&ices to
c#sto'ers across all $orts
(ontainer operating ;
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Air reig"t
Transworld can e$pedite the shipments using a wide range of cargo aircraft
and carriers at ma%or airports across the country. (ustomized solutions "ring the
"est e$pedited cargo services availa"le.
#+T+ approved capacity and commercial air carriers.
Aey commercial carrier flights ensure the most direct route.
#ntercept shipments already in transit to e$pedite safely and on time.
/$pertise and e$perience, com"ined with the use of internet technology
provides fle$i"le scheduling.
Transworld provide a full range of charter aircraft services N hours a day.
'hipping across the continent or across the glo"e, Transworld provides with
ma$imum control over cargo regardless of its size, type, origin or destination. That
means door to door pick)up and delivery anywhere in the world, with no
intermediate off)loading or cargo transfers.
Ocean reig"t
Transworld and its worldwide network offer glo"al ocean freight services
connecting worldwide ports. Their international correspondents are carefully
qualified ocean freight forwarders and licensed non)vessel operating common
carriers so customer can trust to make sure glo"al ocean freight gets where it!s
going intact and on time.
(harges are calculated in cu"ic meters 4(B15 and this will help determine
the mode of transport such as =( or (. +s a rule, the various =( sizes and
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their respective capacities are "ased on F4C (B15, NF 4LC (B15, NF >K(
49C(B15.This can change dependent on commodity and how the goods are
packed. +l"atross e$pert team will advise clients at every stage in the shipping
process to make sure the "est commercial decision is o"tained.
Ocean ,reig"t s"i$$ing ser&ices incl#de
#mport and e$port.
=ull container load.
icensed ;
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cargo. (ustomer can rely on al"atross entrepreneurial spirit and focused
commitment to deliver e$ceptional customer service.
&n)site planning meetings to ensure seamless shipment and the safest, most
efficient method of transportation.
+ glo"al network of agents skilled at facilitating comple$ requirements and
implementing effective solutions.
(oordinate importKe$port shipments to meet pro%ect construction, fa"rication
and infrastructure schedules.
'ynchronize "reak "ulk, heavy lift and oversized shipments "y land, sea or
air.
0hether an e$press airfreight package or a large heavy lift shipment "y land
or sea, Transworld has the skills, knowledge and e$perience to ensure safe and
timely delivery worldwide for pro%ect cargoes of all sizes. #ndustry reputation for
delivering safe, practical and cost effective solutions is well deserved.
Consolidation 2edicated space at (=' across the country for consolidation purpose.
Anowledge on cargo compati"ility.
@nlike many of competitors they have their own overland road network,
ensuring coherent procedures at all times.
Glo"al scale allows providing cost)effective consolidation and groupage
services for customer worldwide.
>u" and spoke via transshipment points at ma%or hu" points in middle
eastKfar east via 2u"ai and 'ingapore.
0ith an unrivalled timeta"le of international departures, plus door to door
tariffs and tracking capa"ilities, consolidation service is ideal for palletized
and loose loaded shipments.
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They can support customer with customs "rokerage and customs
declarations, cargo inspection, quality control and sorting.
3#%er;s consolidation
articipate in purchase, planning and vendor education.
Tally "ooking as per "uyer!s instructions and orders.
:eceiving cargo from various suppliers in conformity to "uyers instructions.
'ortingKsegregation as per conceptsKstyle.
#ssuance of =(:s or >Bs as per contractual agreement and in line of
customs regulations.
@pdating of daily activities in the 2': formats provided "y "uyers.
'tuffing of cargo as per the territories set "y the "uyers.
'hipping with contracted carriers.
(ompliance with security regulations of the destinations.
'afe handling of post shipment documents.
!are"o#sing and distri#tion
By understanding customer, issues and anticipating "usiness and logistics
needs, Transworld e$perts provide "est solutions that will derive value for
customer "usiness. 0hatever industry sector customer operates in, Transworld
provides dedicated and shared warehousing and distri"ution to ensure that can
deliver service promise to customers worldwide.
S#$$l% C"ain (anage'ent
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Transworld supply chain consultants are committed to meeting the most
comple$ supply chain requirements of their customers. eadership teams work
with customers to ensure responsiveness and fle$i"ility. +s a leading supply
chain management solutions provider, it has focused solutions to meet
customer requirements
'upply ;etwork 'olutions
:egional 2istri"ution (enter
1anufacturing >u" &perations
#nternational (argo
'upply (hain (onsulting
icking up the cargo from customer plant
Transporting to port "y road3rail
/$porting cargo into the ship
@nloading cargo in the specified port
:eceiving cargo from the port
2elivering it into the customer site
CHAPTER -1
1ARIOUS DEPART(ENTS
LOGISTICS DEPAR(ENT
DOCU(ENTATION DEPART(ENT
(AR/ETING < SALES=CUSTO(ER SER1ICE DEPAR(ENT
OPERATIONS DEPART(ENT
ACCOUNTS DEPART(ENT
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LOGISTICS DEPART(ENT
ogistics department at Transworld, offer variety of services ranging from
air freight, ocean freight, freight forwarding, linear agency, warehousing and
distri"ution, supply chain management etc.. Transworld, "eing the lead logistics
provider means instigating and managing change across the entire supply chain, to
meet changing "usiness and customer demands. #t is achieved "y "ringing
continuous improvement and cost reduction and optimizing logistics networks. The
key focuses are
;etwork analysis and design
(onsultancy
Business planning
(hange management
ro%ect management
#nventory planning and management
1aintaining a wide supplier "ase across many modes and geographics
#n"ound, out"ound and reverse logistics management
Acti&ities and res$onsiilities
Pre$aration o, dail% stat#s re$ort and dail% re$ort o, e'$t% #nits.
Get the report from the yard and generate the report from the system after
the data entry. =orward the report to the marketing department.
Pre$aration o, re$ort ,or ,ollo*-#$ o, container 'o&e'ents ,ro' $orts.
The same report is forwarded to operations and transporters. #f the same is
not moved in the -free time! asks the reason for the delay and same update
with principal.
Constantl% #$dating t"e container 'o&e'ent.
:eports are received from all yard and surveyor 6'aster 'arine ser&ices7
and updated in the system. +fter completion of updation same is cross
checked.
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ollo*-#$ *it" 'ar+eting de$art'ent ,or oo+ing details and readiness
o, cargo4 ,or re>#ire'ent o, e'$t% container.
C"ec+ing %ard illing and 'o&e'ent illing to $a% rent to %ard on
e"al, o, $rinci$al. Dail% generation o, re$ort in order to e sent to $rinci$al.
Reg#lar c"ec+ing o, ills o, all contractors.
Bill checking of all containers as per the inventory updated into the system.
(hecking for the rates agreed upon with the transporters and contractors.
=orwarding the "ill checked to accounts for necessary payments.
Pre$are loading list as $er oo+ing and sending to &essel agents.
(ont"l% cost and reco&er% re$ort to $rinci$al.
+ container repair "ill is received from the repairers for the container repair
for the month. @pdating damage estimates in system for principal approval.
:epaired containers are crosschecked along with the surveyor to note that
work given is done properly. 1aking monthly cost and recovery statement
and sending same to principal.
U$dating da% to da% container acti&it% in s%ste'.
DOCU(ENTATION DEPART(ENT
2ocumentation department plays a crucial role in creating and
maintain of document at the correct time as per the requirement. #t facilitates the
document for operational purpose as well as for regulatory purpose. The
documentation department has two wings
E?PORT DOCU(ENTATION
Acti&ities and res$onsiilities
Entering 3=L details in co'$#ter s%ste'.
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:eceiving B format from shipperK(>+ and checking B details. =inding
the vessel and port it is destined to. (hecking the container load plan
4(5./ntering B details into computer system, vessel wise. =ollowing) up
with shipperK(>+, if B details are missing. #f ( and B details do not
match, referring to shipping "ill and verifying details. (hecking entry of
clauses is done correctly. B verified copies send to (>+Kshipper for
confirmation. :aising the invoice. +fter container on"oard the vessel, B
will "e released to shipper.
Recei&ing CLP@s"i$$ing ill ,ro' o$erations@CHA@s#r&e%ors on dail%
asis.
C"ec+ing and sending e)$ort cargo 'ani,est.
Pre$aring load list.
:eceiving on"oard list from operations. Generating the e$port load list file
and cross checking with on"oard list.
Pre$aring and sending ,reig"t 'ani,est.
(hecking details of freight manifest in computer system are entered
correctly. 'ending freight manifest to accounts department of principal.
=ollowing)up and updating freight rates as per the instructions fromprincipal.
Pre$aring and sending "a:ardo#s goods 'ani,est.
:eceiving hazardous goods declaration form from operations. /ntering
hazardous goods details in respective B. 'ending hazardous goods manifest
to principal.
In LCL consolidation send t"e st#,,ing re$ort to CHA@s"i$$er.
(onitoring e)$ort doc#'entation acti&ities ,or releasing error ,ree 3L.
To sol&e >#eries@co'$laints related to e)$ort doc#'entation. To &eri,% and send $er,or'ance re$ort to $rinci$als.
I(PORT DOCU(ENTATION
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Acti&ities and res$onsiilities
Pre$aring IG( 6i'$ort general 'ani,est7.
:eceiving T2: 4terminal departure report5 from load port. Transferring
Kdownloading vessel data to local /2# system. (hecking and correcting data
as per customs format. @pdating line no, @pdating (=' code as per
consignee request. rinting #G1 hard copy for record and downloading /2#
#G1 for sending to vessel agents. reparing #+ 4import advance list5 and
sending to vessel agents to su"mit to port terminal.
Sending CAN 6consignee arri&al notice7.
'ending arrival notice to consignee with all the details of consignment. Generating DO 6deli&er% order7 to $ort to release cargo.
:eceiving documents from consignee, i.e. &B4original B5 duly endorsed.
(hecking endorsement and check for payments of respective charges.
Handling da% to da% corres$ondence.
(=' destuffing, letter, port letter, surveyors letter through computer system.
(ollecting all charges, issue receipt and release 2& to consignee.
Pre$aring a'end'ent letter.
1aking amendment, in case of discrepancy "etween #G1 and &B.(hecking these discrepancies and issue amendment letter. #f error is on part
of load port agent, taking confirmation from them. #ssuing amendment letter
to consignee.
To 'onitor i'$ort doc#'entation acti&ities ,or ,iling error ,ree IG(.
To 'onitor i'$ort ICD related acti&ities to a&oid dela% in 'o&e'ent o,
containers.
To 'onitor da% to da% acti&ities o, i'$ort doc#'entation.
To ens#re ti'el% iss#e o, DO to clients.
To sol&e >#eries@co'$laints o, consignee@ICD@load $ort.
Pre$aring and sending long standing s"i$'ent notice to consignee.
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(AR/ETING AND SALESDEPAR(ENT
1arketing and sales department is the "ack"one of the company, to keep
a"reast of industry trends within the industry at any time access to important
market information keeping in view of company!s goal, the department is
responsi"le for formulate the policy!s, which helps the company to achieve the
sales ahead.
Acti&ities and res$onsiilities
(a+ing c#sto'er data record-#$dating t"e c#sto'ers ao#t t"eir
cargo4 t"e cargo &o%age4 date o, st#,,ing de$art#re etc..
E)$loring ne* c#sto'ers and ,i) a$$oint'ents *it" $otential
c#sto'ers.
Pre$aration o, re$orts4 #dget etc.
To report to principal on latest market developments. To make annual "udget
for marketing and customer service department.
Handling >#eries and $role's.
To solve internal and customer related pro"lems on daily "asis.
So#rcing and oo+ing o, cargo.
#dentify customer need to give appropriate solution regarding4rates, transit
time, service details5.'ourcing new customers. +fter sales services, follow
)up. :everse marketing for imports and e$port. Pre$aring oo+ing sli$.
:eceive confirmation on "ooking from shipper. =ill details as per "ooking
slip.
inding o#t co'$etitors 'ar+et in,or'ation and tr% to ac"ie&e
logistical co'$etenc% o&er t"e'.
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(aintain t"e co'$an%;s e)isting c#sto'ers4 ,or a reasonale $ro,it and
'a+e 'ar+et e)$ansion $lans.
Anal%sis to esti'ates s#$$ort ,ro' s"i$$ers@ro+ers ,or #dging gro*t"
o, clients.@pdating customers on services availa"le from other ports. #nforming
customers on services "y other agents to destinations, which he requires
services. Giving additional services like, giving advance transshipment
details, giving pre)alert information on vessels and alternative vessels.
To strategi:e and i'$le'ent 'ar+eting $lan.
To plan and achieve the target set for the unit. To target shippersK(>+ for
achieving teus. To identify new ways for "etter customer service.
OPERATIONS DEPART(ENT
&perations department play a vital role in looks after the overall operational
process of the particular "ranch. @pdating the marketing team a"out the rates, date
of arrival of vessel, name of vessel, departure of vessel, stuffing date and other
details.it plays a crucial role in shipment of goods to confirm the safety, efficiency
and punctuality to reach the destination of consignee.
Acti&ities and res$onsiilities
To 'onitor 'o&e'ent o, ICD containers 6E?PORT7.
To receive dispatch report from #(2s. To receive details of container for
particular vessel. 'u"mit details to port 4'/HN5. :eceive inland way"ill and
transference copies from #(2s. =ile #(2 /G1 with customs e$port
department. (heck container status with (&;(&: for containers, and
pro%ect vessel loading accordingly. @pdate the container re)e$port data with
customs, containers imported from foreign port should "e re)e$port within 9
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months. Then only cancellation will "e done "y container cell officer in
customs.
To 'onitor 'o&e'ent ICD containers 6I(PORT7.
=iling details of #(2 import containers with customs and o"tain
transshipment permit. (ourier transshipment permit to various #(2s. =ile
indent with port for moving containers from port to rail. #n case of rail
transportation, su"mit forwarding note to concor. &rganize payment for
haulage charges. &"tain inland or and courier to #(2s. 'end report to #(2s
intimating status of containers.
To co''#nicate &ario#s de$art'ents li+e c#sto's4 $ort and internal
de$art'ent=or follow)up of consignment in the process of each one transfer aspect of
the need to ensure smooth flow of goods.
To liase *it" s"i$$ers@consignee.
Otaining container landing $er'ission ,ro' c#sto's ,or i'$ort
containers.
To 'onitor t"e loading and #nloading o, containers ,ro' &essel.
To 'aintain relations and 'anage iss#es *it" doc+s4 c#sto's4 $ort
a#t"orities.
1eri,%ing and c"ec+ing all ills ,ro' $ort and gi&e to acco#nts ,or
$a%'ents.
To ens#re all 'o&e'ents 6in@o#t7 o, containers locall% and o, ICDs so
t"at no containers is s"#t o#t.
To do necessar% a'end'ents at c#sto's in IG(4 i, an%.
To "andle long standing containers4 'ore t"an B da%s % de st#,,ing
and storing cargo in *are"o#se. To re&ie* and ens#re t"e re-e)$ort o, containers ,ro' India4 *it"in
'ont"s.
ile EG( *it" c#sto's.
Liasioning *it" $ort4 s#r&e%ors4 trans$orters4 c#sto's..to ens#re
s'oot" ,#nctioning.
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ACCOUNTS DEPART(ENT
+ccounting department play a crucial role, it handles a variety of important
tasks. #t ranges from "udgeting, periodic financial reporting as well as financial
analysis. The accounting department is responsi"le for internal controls for all
"usiness processes to prevent theftKmisappropriation of assets, handling e$ternal
audits and dealing with "anks in order to o"tain financing.
The important task includes invoicing customers, accounts receiva"le
monitoring and collections, account reconciliation, paya"les processing. The
department is also responsi"le for collecting the credit payments from the clients,
to which the credit is allowed.
Acti&ities and res$onsiilities
Pre$aring and sending 'ont"l% ,reig"t 'ani,est.
To 'onitor o#tstanding4 collections4 o#nced c"e>#es.
To 'onitor creditors list.
To deal *it" local $a%'ents and local recei$ts.
The local payments includes port charges, terminal handling charges, repair
charges, plug)in charges for reefer containers, storage charges at yard,
cleaning charges of containers etc. The local receipts includes the cost and
handling charges, and fund get from invoicing the clients for the services
offered
Internal a#diting to $re&ent 'isa$$ro$riation o, assets.
O&erseas $a%'ents and recei$ts are ad#sted t"ro#g" "ad o,,ice
acco#nts de$art'ent4 *"ic" is in (#'ai.
To credit c"ec+ ne* c#sto'ers and o$en ne* credit acco#nts ens#ring
t"e co'$an% "as all t"e rele&ant in,or'ation on t"e detor.
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Re$ort to 'anage'ent on o#tstanding iss#es and in,or' t"e' earl% o,
$otential detor;s $role's.
DOCU(ENTATION
2ocumentation is one of the vital aspects in international trade.
2ocumentation plays an important role right from the receipt of the e$port order
till the shipment is made and for the negotiation with the "anks. These documents
are required "y the e$porter or importer for his own records to fulfill the customs
formalities, shipment, insurance, "anks ta$ authorities, e$change control,
government authorities to record "alance of trade and "alance of payments,
transportation, port authorities, carriage etc..
Doc#'ents are i'$ortant ,or t"e ,ollo*ing reasons5
As an e&idence o, s"i$'ent and title o, goods.
or otaining $a%'ents.
To $ro&ide a s$eci,ic and co'$lete descri$tion o, t"e goods.
or assess'ent o, correct d#t% ,or clearance $#r$ose.
or otaining e)$ort licenses
or otaining e)$ort ,inance
or co'$leting $res"i$'ent ins$ection
or cal'ing e)$ort ene,its li+e d#t% dra*ac+ etc..
The documents can "e commercial documents or regulatory documents.
(ommercial set of documents are mainly used for commerce. #n other words these
are documents normally e$changed "etween "uyer and seller. :egulatory
documents are required in dealing with various regulatory authorities such as
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customs, :B#, e$cise, licensing authorities, inspection and other e$port promotion
"odies for availing incentives etc...
CHAPTER -1ICONCLUSION
Transworld shipping and logistics limited has come a long way from "eing
%ust a service provider. The organization now has the value of "eing an ultimate
service provider for freight forwarding and linear "usiness. The present and the
future of the organization with regard to the services and management aresatisfactory. The organization can increase the market share "y improving with
more state of art technology. The organization can diversify into related other
"usiness areas and state of art technology providers for other organizations. The
company is planning to focus more on pro%ect cargo shipping services.
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+s far as Transworld shipping and logistics ltd is concerned it can "e stated
that through its e$cellent service and aggressive logistics services, organization has
shown a noticea"le increase in the market share. >owever, there are some areas
where the company is not at the top)most position "ut it can certainly gear up in
the near future and is committed to acquire that spot in the coming years.
The institutional training at Transworld shipping and logistics ltd was very
informative and knowledgea"le in a very cooperative learning environment. #
learnt how our theoretical aspects are different from practical field in the industry.