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Sherry Clouser
Center for Teaching & Learning
A Preview of Wimba Pronto
The Many Layers of Pronto
Virtual Office Hours
Group Chat
One-to-One Communication
• Manageable Queue
• All tools available
• Add members on the fly
• All tools available
• Great for personal conversation
• All tools available
Each layer of functionality changes the ways in which Pronto can be used.
One-to-One Collaboration
Let’s talk!
The Many Layers of Pronto
Virtual Office Hours
Group Chat
One-to-One Communication
• Manageable Queue
• All tools available
• Add members on the fly
• All tools available
• Great for personal conversation
• All tools available
Each layer of functionality changes the ways in which Pronto can be used.
Group Chat
Let’s work on our
project…
Add others to your group chat at any time
The Many Layers of Pronto
Virtual Office Hours
Group Chat
One-to-One Communication
• Manageable Queue
• All tools available
• Add members on the fly
• All tools available
• Great for personal conversation
• All tools available
Each layer of functionality changes the ways in which Pronto can be used.
Virtual Office Hours
Who’s next?
Help Desk
Pronto’s “Help Desks”
Virtual Office Hours
Group Chat
One-to-One Communication
• Manageable Queue
• All tools available
• Add members on the fly
• All tools available
• Great for personal conversation
• All tools available
The Help Desk formalizes the functionality of Pronto’s Virtual Office Hours
Queue
Pronto’s “Help Desks”
How can I help?
How can I help?
Who is next?
Single Queue with Multiple Representatives
Representative 1
Representative 2
Representative 3
