Embed Size (px)
Citation preview
Sharon Rodgers [email protected] 214.783.3568
An accomplished Administrative/Customer Service Administrator with 15+ years of experience. Capable of handling a wide range of administrative functions and consistently producing top-quality work.
Proven ability to identify policy/procedure problems and develop effective solutions, improving work environment as well as organizational performance.
Ability to improvise, improve procedures and meet demanding deadlines. Solid communication and interpersonal skills that contribute to the formation of strong, high-performing teams.
Exceptional analytical and organizational skills with demonstrated multi-tasking strengths across multiple functions.
Computer proficiencies include; Word, Excel, PowerPoint, Publisher, Outlook; Oracle.
PROFESSIONAL EXPERIENCE
XEROX CORPORATION, LEWISVILLE TX 75067 8/2012--- 7/2015Oracle Account Manager Stage III Collections RepresentativeResponsible for collection and account management of Federal, State and or Local Government accounts. Key Achievements:
Developed the Check by Phone Process: Implemented a written process on processing checks by phone for Customer Care Operation (CCO).
Executed the training during the monthly team meeting. Due to the new process and training, a decrease in the transferring of customers resulted in a measurable increase of quality point of contact (POC) service. Process rolled out in June of 2006.
Project Leader of the AAF book fair: Developed several sub-committees obtained vendors, design layouts and facilitate overall. Resulted in 100% participation from the XCS organization as well as guest individuals of Xerox’s employees.
Universal Queuing UQ: As part of a 12 member team, troubleshoot the UQ program and provided feedback to project leader in creating a smooth transition & implementation of the system, for team Individual Performance Plan (PIP). Batched Inquiry for routing with a timely Resolution and of Policy and Procure for the UQ group and Master Data group (CMD). This project was rolled out 2004 and continues to be a success.
2005 & 2006- Recipient of Level I & II Star Award. XCS Career Development Program, Mentoring Program, STAR Broad.
XEROX CORPORATION, LEWISVILLE TX 75067 8/2010- -8/2012Credit Administrator Stage II Collection RepresentativeResponsible for collection and account management of Federal, State and or Local Government accounts. Key Achievements:
Reviewed aging reports, initiate calls to customers with past-due balance to arrange payment. Prepare reports and presentation materials as directed.
Accessed accounts via the new Xerox Siebel Oracle database Resolved customer complaints, research account discrepancies, maintain call logs and
expected payment dates. Resolved billing issues which may have resulted in delinquent payment. Composed and prepare routine correspondence for signature and independently prepare
reports, spreadsheets and presentations. Provided follow up with customers when scheduled payment has not been received.
XEROX CAPITAL SERVICES, LLC , LEWISVILLE TX 750676/2004- 8/2010
Credit Administrator Collection RepresentativeResponsible for collection and account management of Federal, Local Government and General Market area. Key Achievements:
Sharon Rodgers [email protected] 214.783.3568
Reviewed aging reports, initiate calls to customers with past-due balance to arrange payment. Prepare reports and presentation materials as directed.
Resolved customer complaints, research account discrepancies, maintain call logs and expected payment dates.
Resolved billing issues which may have resulted in delinquent payment. Composed and prepare routine correspondence for signature and independently prepare
reports, spreadsheets and presentations. Provided follow up with customers when scheduled payment has not been received.
XEROX CAPITAL SERVICE, LLC, LEWISVILLE TX 75067 01/2004-06/2004ORACLE ACCOUNT MANAGER STAGE III COLLECTIONS REPRESENTATIVEResponsible for collection and account management of Local and General Market area. Key Achievements:
Reviewed aging reports, initiate calls to customers with past-due balance to arrange payment. Prepared reports and presentation materials as directed.
Resolved customer complaints, research account discrepancies, maintain call logs and expected payment dates.
Resolved billing issues which may have resulted in delinquent payment. Composed and prepare routine correspondence for signature and independently prepare
reports, spreadsheets and presentations. Provided follow up with customers when scheduled payment has not been received. Accessing/Working the Oracle Data Base and processing payment
XEROX CORPORATION, LEWISVILLE TX 75067 9/2001- 1/2004Customer Care RepresentativePerformed administrative support and related tasks as required. Key Achievements:
A liaison between all impacted departments to ensure proper communications with highly confidential time sensitive information
Performed general clerical duties to include, but not limited to, screened calls, copying, faxing, mailing, and filing.
Maintained all performance logs and performance reporting as required.
Composed and prepare routine correspondence for signature and independently prepare reports, spreadsheets and presentations.
XEROX CORPORATION, LEWISVILLE TX 75067 1/1999- 9/2001Account Supply FocalPerformed administrative support and related tasks as required. Key Achievements:
Utilized all systems available to ensure customer needs were met. Performed general clerical duties to include, but not limited to, screened calls, copying, faxing,
mailing, and filing. Effectively probed caller to ensure appropriate resolution. Multi-tasked job functions, entering data while handling calls assisting other team members.
EDUCATION
Six Sigma: Six Sigma Lite-Green Belt trained 2006 A.A.S. Liberal Arts Degree W/Human Services Certificate, Monroe Community College, Rochester, NY 1998
