Shared Dl Overview

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Datalink Corporation: a Business Solutions Provider

Eric Hentschel

Extend - Advise - Engineer

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The Datalink Snapshot

Eric Hentschel 614-440-5823 [email protected]

Datalink is a $280mm/year BSP, technically top heavy and Services based with 23 years of proven experience and nationwide coverage for over 2,500 clients.

We provide technologies from innovators of software and hardware for the server, storage and network environments to bring you turn-key business solutions for Virtualization, Data Protection, Advanced Networks, and Business Continuity.

We do this through our Business Process Consulting services such as assessment, design, implementation, management, and support. We also provide POC centers, pre-build services, and our OneCall support center.

We will improve your business process and bring you improved sustainable SL performance with a smaller footprint and lower CapEx and OpEx.

Datalink will remove the complexity and increase the utilization of your IT infrastructureassets at the lowest possible cost and help you show the strategic value of IT for thelong-term growth of your business.

3 Eric Hentschel 614-440-5823 [email protected]

Datalink Corporation

• $280M Business Solutions Provider– Data center infrastructure

– Innovative HW & SW technology– Business Process Consulting– Turn-key Business Solutions– Fortune companies

– $50M+ Datalink-delivered services– Top Strategic Partnerships with OEMs– 2,500 customers supported from 32 US cities– 23 years of data center expertise– NASDAQ: DTLK

• Professional Tenure– Over 300 Employees

– 85% technical staff

– 2:1 ratio in the field– 140 Engineers/Architects vs. 75 Sales People

– 525 technical certifications– To provide Business Process Consulting

• Aggressive Growth Plans– Cash on the balance sheet


Challenges

Expanding Infrastructure Footprint• Server, storage, network with low

utilization• Data center footprint

Expanding Energy Costs• Can consume 25-30% of budget• Hard to measure, growing & limited

Operational Complexity• Multiple platforms/applications/processes• Can consume 30% or more of budget

IT Service Delivery to Business• Time to value for new applications• Availability of key services

Fiscal Limitations• All expenditures must have immediate

return • Most of IT budget dedicated to

maintaining the environment

Business Demands Create Challenges

> 70% of time and money spent to maintain; < 30% Innovation for long-term growth

Business Demands• Infrastructure activity

– New facilities– Consolidating facilities– M&A activity

• Large application deployment– New network-based server or storage

deployments– Distributed applications

• Re-architecture activities– Infrastructure optimization– Configuration/addressing security

upgrades– Expansion planning– Compliance adjustments– Efficiency goals

• Legacy Investments– Limited bandwidth– Out of support– Limited expansion availability– Power/space consumption issues


Remove complexity and increase utilization of your Server, Storage, and Network assets at the lowest possible cost.

– Understand why the project exists?• What pain are you trying to eliminate• What new features are you trying to implement• What are the business and technical requirements

– What are the parameters?• Constraints: budget and time frame• What is included

• New vs. existing assets• Applications, Servers, Storage, and Networks• Lifecycle of Services: Assess, Design, Implement, Manage, & Support

– Who is on the team?• Customer Executive Sponsor/Line of business• Customer Influencers and other team members and their roles • Who are the “for sure” Suppliers/OEMs

Our Goal and Approach

by Thinking outside the box


Top Strategic Partners

• Symantec• Platinum Partner• 40+ technical certifications• OneCall support

• Cisco• Gold/Data Center Partner• 23+ technical certifications

• Advanced Route/Switch, Security,

& Wireless

• Unified Computing Solutions (UCS ATP)

• Advanced Unified Communications

• Data Center (DCNI/DCNS)

• VMware• Premier VIP & Consulting Partner• Lighthouse Partner (SRM experts)• 30+ technical certifications

• Network Appliance• Top Star Partner• 80+ technical certifications• OneCall support• Only partner on customer advisory board

• Sun/Oracle• Executive/Gold Oracle Partner• Technical Certifications• OneCall support

• HDS• Platinum Partner• 20+ technical certifications

• Dell (NEW)• National Select Partner (only 20)• Certifications (in progress) • OneCall support (in progress)

• Quantum• Enterprise Storage Partner• Technical Certifications• OneCall support

• Others• Akorri• Aptare• Brocade• BlueArc• Commvault• Crescendo• EMC• Entarasys• F5• HP• IBM• Isilon• Microsoft• Phoenix/NAP• Qlogic• Riverbed• Sepaton• TMS

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Lifecycle of (tools assisted) Services: Business Process Consulting

Assess, Design, Implement, Manage, & Support

• Virtualization and Consolidation• Virtual Infrastructure Audit and Virtualization Readiness Assessment

• Enhanced Data Storage & Protection• Backup Assessment, Capacity Audit; Forecast, Utilization, Chargeback, and ROI

• Advanced Network Infrastructures• Assessment & Architectural Review, Staff augmentation, and SMARTnet portfolio audit

• Business Continuity• Application dependency mapping, Network utilization, and Recovery sequence

Practices:• Virtualization and Consolidation

- Servers, networks and storage

• Data Storage & Protection- Backup/Recovery, Archive, Replication, De-duplication, Security & Compliance

• Advanced Network Infrastructures- Network Consolidation, Network Optimization, Network QoS

• Business Continuity- High Availability & Disaster Recovery

Datalink Business Process Solutions


Innovators:• Cisco• Symantec• NetApp• HDS• VMware• Quantum• Sun/Oracle• Etc…

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Datalink Difference


OneCall• NetApp• Symantec• EMC/Legato• DataDomain• Aptare• Brocade• Quantum• Sun/Oracle• Spectralogic• Diligent

• Partnership Focused– Customers and OEMs– 23 years proven experience; 85% of Datalink are of a technical background– Top OEM partnership levels; Direct buying power

• Proof of Concept Centers– Minnesota, Atlanta, Chicago, and California

• Pre-build/Integration Services– Offload: staging, burn-in, configurations, diagnostics, asset tagging, imaging, racking, etc.

• 2:1 ratio of Technical to Sales Personnel– 140 field support engineers; Pre and Post are the same people– 525 certifications – Business process consulting

• Industry-leading Datalink OneCalltm support – 24x7, real-time support services; remote and on-site– SLA - 75% of calls answered in 60 seconds– Dedicated problem duplication lab for root-cause-analysis– 100+ engineers available that meet or exceed vendor certifications– 14,000 calls/month


Datalink Advantage

We can ReduceTCOFootprintPower ConsumptionAdministration CostsDR & Backup/Recovery WindowDeployment Time

We can IncreaseROIEfficiencyAsset UtilizationPerformanceReliabilityScalabilityManageabilityData Protection

Through:Datalink Business Process Consulting and bringing together a unified architecture of innovative HW & SW technologies

We can:

• Improve your overall business process

• Improve your sustainable SL performance

• Reduce your footprint, CapEx and OpEx

• Help you show the strategic value of IT for the long-term growth of your business

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• We are an extension of your team and infrastructure• We are an objective and trusted advisor to our customers• We are a deeply technical engineering resource

Datalink will remove the complexity and increase the utilization of your IT infrastructure assets at the lowest possible cost and help you show the strategic value of IT for the long-term growth of your business.

QuestionsWhat are your challenges?What are your pain-points?What are your projects?

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Shared Dl Overview