8/6/2019 Share Point Maintenance - 2011
1/2
SharePoint Maintenance
24x7x365, 4 hours respond PackageItems covered,
- One time Server Assessment- Quarterly Preventive Maintenance-
Unlimited Phone and Email Support- Unlimited Consultancy Advisory-
4 hours respond when support ticket received (submit thru portal)-
4 hours on-site support when there is requested (3rd Level)-
Covering SharePoint and Database Server (only subject to SharePoint
application and
database file)
- 5 days administration training included- Product Support
o Microsoft Windows Server 2008 R2 (Web Frontend)o Microsoft
SharePoint 2010o Microsoft Project Server 2010o Microsoft SQL
Server 2008 R2
Package 1 Small Farm (1 single server together with Database
installed)Annual Support Maintenance Price (RM): RM 53,000.00
Package 2 Medium Farm 2 Servers (1 App Server and 1 Database
Server) or 3 Servers(1 Frontend, 1 Backend App Server and 1
Database Server)Annual Support Maintenance Price (RM): RM
62,000.00
Package 3 Large Farm (4 Server and above)Annual Support
Maintenance Price (RM): RM 148,000.00
8x5, 4 hours respond package- One time Server Assessment-
Half-yearly Preventive Maintenance- Unlimited Phone and Email
Support- 4 hours respond when ticket received (submit thru portal)-
Next business day on-site support when there is requested (3rd
Level)- Covering on SharePoint and Database Server (only subject to
SharePoint Application and
database file)- Product Support
o Microsoft Windows Server 2008 R2 (Web Frontend)o Microsoft
SharePoint 2010o Microsoft Project Server 2010o Microsoft SQL
Server 2008 R2
- Option:o 5 days administration training
8/6/2019 Share Point Maintenance - 2011
2/2
Package 1 Small Farm (1 single server together with Database
installed)Annual Support Maintenance Price (RM): RM 35,000.00
Package 2 Medium Farm 2 Servers (1 App Server and 1 Database
Server) or 3 Servers
(1 Frontend, 1 Backend App Server and 1 Database Server)Annual
Support Maintenance Price (RM): RM 43,000.00
Package 3 Large Farm (4 Server and above)Annual Support
Maintenance Price (RM): RM 118,000.00
10 incident support package- One time Server Assessment- 8x5,
next business day on-site maintenance support-
Half-yearly Preventive Maintenance- No limit of numbers server
support- Unlimited Phone and Email Support- 5 days Administration
Training- Product Support
o Microsoft Windows Server 2008 R2 (Web Frontend)o Microsoft
SharePoint 2010o Microsoft Project Server 2010o Microsoft SQL
Server 2008 R2
Annual Support Maintenance Price (RM): RM 88,000.00
Top-up (every 5 incident): RM 28,000.00
