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“Shaping the future of
Digital Economy &
Society ”
SUBRAMANI NAGAIAH
30 OCTOBER 2018
Courtyard Tokyo Ginza Hotel
Tokyo, Japan
“Conference on National
Policies and Ongoing
Projects for Digital Society
in Asia”
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2
3
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CURRENT DIGITAL LANDSCAPE
TRANSFORMING PUBLIC SERVICE DELIVERY
INITIATIVES TOWARD DIGITALIZATION
OUTLINE
CYBERLAWS/REGULATIONS/GUIDELINES
2
CRITICAL SUCCESS FACTORS 5
TRANSITIONING TO DIGITAL TRANSFORMATION
Source: http://sloanreview.mit.edu/article/digital-maturity-not-digital-transformation/ (4 April 2017)
02
How your businesses/services respond
to Digital Technologies Trend
How an organization implements
technologies together with strategy,
leadership, structure and talent
management
How an organization instills a digital
culture where digital data is at the core
CURRENT DIGITAL LANDSCAPE
3
UNDERSTANDING MALAYSIAN DIGITAL GOVERNMENT EVOLUTION
Internet of Information
Internet of Processes
Internet of People
Internet of Things
INFORMATION
Using government website
to get information
STATIC
TRANSACTION
Using online services to do
transaction
FLUID
TRANSFORMATION
Using online services to create opportunities via public
participation
DYNAMIC
eGov 1.0
eGov 2.0
eGov 3.0
DIGITAL
GOVERNMENT
1995 2007 2015 -2020
PRODUCTIVITY + EFFICIENCY+ OPENNESS + TRANSPARENCY + INCLUSIVENESS
CURRENT DIGITAL LANDSCAPE
4
2016 2017
13th OctLaunch of
the National
eCommerce
Strategic
Roadmap
Dec 2015
Establishment of the National eCommerce Council (NeCC)
22nd March Launch of the
Digital Free
Trade Zone
(DFTZ) initiative
21st Oct Year of
Internet
Economy
11th Apr Rebranding of
the Malaysia
Digital Economy
Corporation
(MDEC)
1996 - 2000 2001 - 2010 2011 - 2014
1996
Multimedia Super Corridor (MSC)
2012
Digital Malaysia Initiatives
1996
eGovernment Initiatives
2009
Window
2016 - 202011th Malaysia Plan
July 2015 National IoT
Roadmap
Work in ProgressIndustry 4.0
National Single National
2016 - 2020
Public Sector ICT Strategic Plan
2006
National Broadband Initiative
MALAYSIA’S DIGITAL TRANSFORMATION
20182015
5
MALAYSIA’S DIGITAL LANDSCAPE (1/2)
6
Korea, Rep. Singapore Malaysia ASEAN average Japan Indonesia
100
80
60
40
20
0
Financial
account
Debit
card
Credit
card
Used internet to buy or pay
bills
Used mobile to pay utility
bill
Used mobile to make
transaction
MALAYSIA’S DIGITAL LANDSCAPE (2/2)
Source: World Bank Group Report - Malaysia’s Digital Economy (September 2018)
Digital Payments
7
THE 2018 IMD WORLD DIGITAL COMPETITIVENESS RANKINGS
MALAYSIA ranks 27
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ICT VISION
TRANSFORMING PUBLIC SERVICE DELIVERY
Vision 2020
Eleventh
Malaysia Plan
Technology trends
& disruptive
technologies
Digital Industry
Based Economy
More sophisticated
citizen needs
Citizen
engagement
High expectations
from the younger
generation
Change in technology,
culture and demography
DR
IVE
RS
CH
AL
LE
NG
ES
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CYBERLAWS/REGULATIONS/GUIDELINES
1. Computer Crimes Act 1997
2. Communication and Multimedia Act 1998
3. Telemedicine Act 1997
4. Digital Signature Act 1997
5. Electronic Government Activities Act 2007
6. Electronic Commerce Act 2006
7. Personal Data Protection Act 2010
Strategic
PlanningGovernance
System
Development Operation
• ICT Project
Management
• Big Data
• Open Data
• MyID
• ICT Security
• BCP
• ICT Projects
Technical
Approval &
Monitoring
• IT & Internet
Committee (JITIK)
• ICT Procurement
• Green IT
• Interoperability
Framework
• Interoperability
Framework for
OSS
• Public Sector Data
Dictionary
• Portal/website
management
• Content
Development
• SMS
• IT Outsourcing
• Government
Unified
Communication
• Integrated
Government
Network
• DDMS
• GPKI
• Internet & email
Social Media
• ICT Incident
Handling
• Risk Assessment
• Biometric
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BASIC PRINCIPLES
ENABLING
ECOSYSTEM
ICT STRATEGIC
THRUSTS
PROFESSIONAL &
CAPABLE HUMAN
CAPITAL
CONSOLIDATED
DIGITAL
SERVICES
OPTIMIZATION OF
SHARED SERVICES
AND CYBER
SECURITY
DYNAMIC &
COLLABORATIVE
ICT
GOVERNANCE
DATA
DRIVEN
GOVERNMENT
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2
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5
PUBLIC SECTOR ICT STRATEGIC PLAN 2016 – 2020 ONGOING DIGITAL GOVERNMENT INITIATIVES :
MALAYSIA INITIATIVES TOWARD DIGITALIZATION
DIGITAL
GOVERNMENT
11
T 6T 5T 4T 3
Summary of Public Services Delivery Digitalisation Plan
STRENGTHENING DIGITAL GOVERNMENT STRATEGIES
MALAYSIA INITIATIVES TOWARD DIGITALIZATION
INTEGRATED,
INCLUSIVE
AND SECURED
DIGITAL
SERVICES
T1 T 2
DATA DRIVEN
DIGITAL
SERVICE
DELIVERY
DIGITAL
SERVICE
BRANDING,
PUBLICITY &
PROMOTION
LEGISLATIVE
AND
GOVERNANCE
CAPABILITY
& CAPACITY
BUILDING
2 Strategies 2 Strategies 2 Strategies 2 Strategies 2 Strategies 3 Strategies
7 Program 4 Program 5 Program 5 Program 4 Program 4 Program
21 Activities 24 Activities 11 Activities 13 Activities 12 Activities 12 Activities
PUBLIC SECTOR CYBER SECURITY FRAMEWORK (RAKKSSA)
6Strategic
Thrusts
13Strategies
29Programs
Activities
93
DIGITAL
SERVICE
DELIVERY
SYSTEM
OUTCOME
OPTIMISATION
IDENTIFY
PROTECT
DETECT
RESPONSERECOVER PROCURE
SECURITY AUDIT
ENFORCE
MALAYSIA INITIATIVES TOWARD DIGITALIZATION
ENTERPRISE ARCHITECTURE AS ENABLING ECOSYSTEM FOR DIGITAL TRANSFORMATION
BUSINESS – IT ALIGNMENT
AGENCY 2AGENCY 1 AGENCY 4AGENCY 3 AGENCY 6AGENCY 5 AGENCY n
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IN A NUTSHELL
Structured Framework
Methodology
Repository
Standard/Reference
MALAYSIA INITIATIVES TOWARD DIGITALIZATION
BENEFIT REALISATION, COST OPTIMISATION, RESOURCE OPTIMISATION
Leadership Commitment
Capacity And Capability
Building
Aggressive And Continuous
Change Management
Reducing the
fragmentation of
ICT development
Enhance business
planning and policy
development
Enhance
sharing of
information
Improve
public
access to
information
Identify future
connected
government
opportunities
Remove
Redundancy and
Reduce Complexity
Fostering Democracy
Constituent Improvement
Economic Development
Financial Improvement
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MALAYSIA INITIATIVES TOWARD DIGITALIZATION
EXPERIENCE - DRIVEN PUBLIC SERVICE
01 02
03
06
Help achieving
service delivery
excellence
Access to
seamless
online services
Towards
cashless
society
Open data
crowdsourcingData driven
decision making
Information
sharing hub
04
05
MAMPU as Public
Sector Digital
Government
Leader
Consolidated And Secured Network
Omni Channel
Anytime, Anywhere
Government Shared Services
Cost Optimization
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• Public Sector Data Center (PDSA)
• Integrated Government
Telecommunication Network
• Unified Government Communication
Collaborative Services
• Government Public Key Infrastructure
(GPKI)
• Public Sector Cyber Security Framework
(RAKKSA)
• Compliance to International Security
Standard
• Malaysian Public Sector Business Process
Digital Tools (MyISMS) & Business
Continuity Management Systems (BCMS)
• Cyber Security Development Project
(CSDeP)
• Malaysian Information Security,
Governance, Risk and Compliance
(MyISGRC)
MALAYSIA INITIATIVES TOWARD DIGITALIZATION
DIGITAL GOVERNMENT INITIATIVES
CONSOLIDATED
DIGITAL SERVICES
• Government Online
Services Gateway(GOSG)
• MalaysiaBiz
• Malaysia Government Call
Center
• Government Mobile
Application Gallery
(GAMMA)
• Digital Document
Management System
(DDMS) 2.0
Government Data
Optimization Transformation
Services (GDOTS)
i. Public Sector Big Data
Analytics (DRSA)
ii. Public Sector Open
Data (DTSA)
Government Information
Sharing Hub (myGDX)
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OPTIMISATION OF
SHARED SERVICES
& CYBER
SECURITY
DATA DRIVEN
GOVERNMENT
DYNAMIC &
COLLABORATIVE
ICT GOVERNANCE
4
• Public Sector ICT Strategic Plan
• Government Service Delivery
Digitalisation Plan
• Public Sector Enterprise
Architecture
• Collaborative Strategic with
Stakeholders
• Policies & Guidelines
5PROFESSIONAL &
CAPABLE HUMAN
CAPITAL
• Digital Government Competency
& Capability Readiness
(DGCCR)
• Capability Development
Roadmap for ICT Scheme
Personnel (CDR)
!
!
!
!
!
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2
DRIVING THE NATIONAL eCOMMERCEAGENDA
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MALAYSIA INITIATIVES TOWARD DIGITALIZATION
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MALAYSIA INITIATIVES TOWARD DIGITALIZATION
DRIVING THE NATIONAL eCOMMERCEAGENDA
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MOSTI
Adoption of open innovative technologies, related standards and cyber security
Registration of online businesses
(i) ePayments for eCommerce transactions
(ii) Awareness and Outreach Programmes
Broadband & ICT infrastructure
New regional eFulfilment hubs
(i) Promotion and marketing of eCommerce to SMEs
(ii) Training and education programmes for SMEs
(iii)Business Accelerator Programme (BAP 2.0) and “Go eCommerce”
(i) Cross-border eCommerce awareness & training programmes
(ii) Exports through international eMarketplaces (eTRADE Programme )
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MALAYSIA INITIATIVES TOWARD DIGITALIZATION
Critical Success Factors
tion g
InformaSharin
Across
Agencies,
Beyond
Organisation
Citizen
Participation
for Better
Nation
Information
Architect, Data
Scientist, Developer,
Predictive Analytics
Information Security
End to end
security
20
CSF
Information
Sharing
Capability
Development
Citizen
Participation
Information
Security
Infrastructure
& Ecosystem
Quality,
Affordability,
Coverage
All information incorporated within this slide is created for
Malaysian Administrative Management and Planning Unit (MAMPU),
Prime Minister’s Department, Malaysia.
All information is the property of MAMPU and any unauthorized reproduction is prohibited
THANK YOU
www.malaysia.gov.mywww.mampu.gov.my
GOS GATEWAY 22
C I
T I Z
E N
S
AG
ENC
IES
LIFE EVENT FRAMEWORK– G2C PARADIGM
GOVERNMENT ONLINE SERVICES GATEWAY
POTENTIAL OF INNOVATION FROM MyGDX SERVICES
Citizen
Ministry of Higher Education
Department of Skills Develop
ment
Public Services Commission
Ministry of Education
National Registration Department
Legend:
Data from repository/provider agency to consumer agency Data from agency to repository
Government Online
Services Gateway
Apply for job
Government
Agencies
Apply for University
Skills Training Application
REPOSITORY OF DATA
(Education, Health, Welfare etc
REGISTRY
MyGDX PORTAL
DATA BROKER
MASTER DATA MANAGEMENT
Secured by SSL, GPKI Token etc
GOVERNMENT CENTRAL DATA EXCHANGE
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HEALTH DIGITALOCEAN
ENTERPRISEHEALTH
DATA LAKE
GOVERNMENTHEALTH
DATA LAKE
Public SectorData Ocean
Private EnterpriseData Ocean
National Data Ocean
HEALTH DATAOCEAN
PRIVATEHEALTH
DATA LAKE
PUBLIC HEALTHDATA LAKE
TRANSPORT DATAOCEAN
PRIVATETRANSPORTDATA LAKE
PUBLICTRANSPORTDATA LAKE
EDUCATION DATA
OCEAN
PRIVATEEDUCATIONDATA LAKE
PUBLICEDUCATIONDATA LAKE
Data Cleaning Data Processing
Methodology Technology
Category Visualization
Analytics
NATIONAL DATA OCEAN
e.g.QUALITY OF LIFE
COST OF LIVINGCOST OF GOODS
PUBLIC SECTOR DATA OCEAN
PRIVATE ENTERPRISEDATA OCEAN
PSDO
PEDO
NDO
Government Data Optimization Transformation Services (GDOTS) initiatives will drive Digital Government transformation –
MAMPU will be leading the Public Sector agencies towards building the National Data Ocean (NDO)
Lead by MAMPU
Lead by MDEC
GOVERNMENT DATA OPTIMIZATION TRANSFORMATION SERVICES (GDOTS)
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provider
data.gov.my
USE CASES (UC)
• Business Communities• Agencies• Individuals
UC1 UC2 ….. UCn
download
Request for new data sets
Open Data Users
Citizens/users
21
3 4Innovation
Clusters
Cost savings to Government
Increase income via innovations
Generating economy via services
…….
25
GOVERNMENT OPEN DATA
Obtaining quality datasets
and publish on data.gov.my
Provide open data advisory
Identify high impact use
cases
Document best practices
and lesson learnt
Transport
Agriculture
Health
Social
Economy
Education
Finance
Tourism
GOVERNMENT OPEN DATA
7,329
Datasets
MALAYSIA : TOWARDS A CASHLESS SOCIETY
Globally, the size of the payments
industry has increased toaccount
for 34% of overall banking
revenues in 2016. Projected to
become a USD2 trillion industry
by 2020
Most Malaysians are likely to carry both
a debit card and mobile phones
(45.4 mil debit cards and 42.8 mil
mobile phone subscriptions)
Enormous potential for the use of QR
codes (for mobile e-wallet)
“The soaring digital economy will need an e-
payment method which is a critical component
that could increase productivity and be more
cost efficient” - Bank Negara Governor
26
