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Shaping the Digital
Transformation
Dr. Thomas Lange
New Delhi, March 19, 2019
Indo-German Symposium “The Future of Work”
1 | Dr. Thomas Lange, March 19, 2019
© F
edera
l G
overn
ment/S
teff
en K
ugle
r
Federal President
Frank-Walter Steinmeier
Patron of acatech
acatech provides top-level expertise from science and
business for political decision-making processes.
Photo: iStock, www.acatech.de
2 | Dr. Thomas Lange, March 19, 2019
acatech HR Working Group
C-Level Executives (CHROs)
3 | Dr. Thomas Lange, March 19, 2019
It‘s all about people
– less about technology
Take-home message #1
4 | Dr. Thomas Lange, March 19, 2019
You should be comfortable
with uncertainty – for sure
Take-home message #2
5 | Dr. Thomas Lange, March 19, 2019
You need less experts
– and more fast learners
Take-home message #3
6 | Dr. Thomas Lange, March 19, 2019
The Digital Transformation
HyperconnectivityAutonomous
SystemsHuman-Machine
Interaction
Data-drivenBusiness Models
Platform Markets Digital Ecosystems
1 2 3
5 64
7 | Dr. Thomas Lange, March 19, 2019
Germany – a stranded whale?
Germans […] are more afraid of the
gig economy […] than they are of
an all-controlling state. They are
also too dependent on big,
outdated systems.
„
“Source: GIZ, Germany in the Eyes of the World (2018)
8 | Dr. Thomas Lange, March 19, 2019
Adaptation becomes the ONE critical success factor
From cascaded development… …to constant adaptation
9 | Dr. Thomas Lange, March 19, 2019/ acatech (2017)
10 | Dr. Thomas Lange, March 19, 2019
Range
▪ On the job
▪ On demand
▪ Digital content
Learning fitness
▪ Learning fitness is a matter of training – not of age
▪ Supporting employees’ self-efficacy (mastery
experience)
▪ Individual learning accompaniment
Lifelong learning– individualized training
Trends
▪ Flexible learning
▪ Participatory learning
▪ Learning in networks
Skill
management
11 | Dr. Thomas Lange, March 19, 2019
Manager
Approches
▪ Frequent learning impulses
▪ Job rotation
▪ Immersive learning journeys
Practical examples
▪ Exchange initiative
▪ Learning on campus
▪ Program AI-Manager
“I can achieve all my career goals - even without
wasting my valuable time on seminars.”
Martin – works in the automotive industry
Age: 51
Job: engineer
Professional experience: 25 years
Training: qualified mechanical
engineering
12 | Dr. Thomas Lange, March 19, 2019
Callcenter-Agent
Approches
▪ Systematic early identification of
individual needs
▪ Digital learning nuggets, MOOCs
▪ Mobile/flexible learning
Practical examples
▪ Web-tool „development paths“
▪ E-learning for everyone
▪ Siemens Learning World
“I enjoy my job as customer service advisor.
But I’m worried about my future because a lot
of jobs at our company are currently being
replaced by standard IT solutions.”
Joséf – works at an insurance company
Age: 39
Job: Client Advisor
Professional experience: 16 years
Training: insurance salesman
13 | Dr. Thomas Lange, March 19, 2019
Geek
Approaches
▪ Freedom to use agile working methods
▪ Competitions / achievement awards
▪ Learning in networks
Practical example
▪ Innovation Lab
▪ Digital Booster
▪ LevelUP!
„I enjoy analysing all kinds of data streams and
always discovering something new. I couldn’t
bear to be stuck always doing the same old
thing.“
Céline – IT developer
Age: 32
Job: Application engineer
Professional experience: 8 years
Training: BA in Information Technology
14 | Dr. Thomas Lange, March 19, 2019
FlexibilityAdaptability
Shaping the future of work – TOGETHER
Employability Innovation
StabilityFlexibility
Agility
Lifelong learning
Co-determination
Companies gain… Employees gain…
Win-win
15 | Dr. Thomas Lange, March 19, 2019
Human-AI symbiosis
Human
Human + AI
AI AI
AI
Human
Social
Asocial
Creativity-/strategy-based
/
High dexterity,
unstructured environment
Optimization-based
/
Low dexterity,
structured environment
Source: Kai-Fu Lee, AI Superpowers (2018)
Human Veneer Safe Zone
Danger Zone Slow Creep
CEO
Financial planner
Telemarketer
Construction worker
Bartender
Scientist / Artist
Garement
factory worker
Hair stylistDoctor
16 | Dr. Thomas Lange, March 19, 2019
Human-AI symbiosis
Human
Human + AI
AI AI
AI
Human
+AI
Social
Asocial
Source: Kai-Fu Lee, AI Superpowers (2018)
Creativity-/strategy-based
/
High dexterity,
unstructured environment
Optimization-based
/
Low dexterity,
structured environment
17 | Dr. Thomas Lange, March 19, 2019
The missing middle
Le
ad
Em
ph
atize
Cre
ate
Ju
dge
Tra
nsa
ct
Ite
rate
Pre
dic
t
Ad
ap
t
Machine-only
activity
Human-only
activity
Source: Daugherty/Wilson, Human + Machine (2018)
H M
18 | Dr. Thomas Lange, March 19, 2019
AI gives
humans
superpowers
Human and machine
hybrid activities
Humans
complement
machines
The missing middle
Le
ad
Em
ph
atize
Cre
ate
Ju
dge
Tra
in
Ex
pla
in
Su
sta
in
Am
pli
fy
Inte
rac
t
Em
bo
dy
Tra
nsa
ct
Ite
rate
Pre
dic
t
Ad
ap
t
Machine-only
activity
Human-only
activity
Source: Daugherty/Wilson, Human + Machine (2018)
H M
19 | Dr. Thomas Lange, March 19, 2019
Digital Work Design
# Big 5 for work, leadership, organisation Umsetzungsdimensionen
1 Dealing with VUCA becomes core
competence
▪ Ambidexterity
▪ Constant learning
2 No disruption without teamwork ▪ Open-mindedness
▪ Exchange
3 More democratic organizational structures ▪ Empowerment
▪ Participation
4 Importance of relationships ▪ Esteem
▪ Networking
5 Focus on health ▪ Balance
▪ Ressources
Source: I. Welpe, P. Brosi, T. Schwarzmüller (2018)
Upshot: Micro level
20 | Dr. Thomas Lange, March 19, 2019
Need for…
Business model innovation
Transformation management
National skills monitoring
Reform of the education system
Ambidextrous structures
Opportunity-oriented communication
Anticipating requirements faster –
personnel planning for Germany
Strengthening knowledge transfer –
Excellence for implementation
Improving adaptability –
promoting instead of selecting
Use existing strengths –
explore new structures in parallel
Making changes visible –
creating a positive basic mood
Demanding and promoting flexibility –
Turning employees into change agents
Upshot: Macro level
21 | Dr. Thomas Lange, March 19, 2019
It‘s all about people
– less about technology
Take-home message #1
22 | Dr. Thomas Lange, March 19, 2019
You should be comfortable
with uncertainty – for sure
Take-home message #2
23 | Dr. Thomas Lange, March 19, 2019
You need less experts
– and more fast learners
Take-home message #3
24 | Dr. Thomas Lange, March 19, 2019
And…
Germany should learn how to
make life a little more
chaotic and therefore
more interesting.
„
“Source: GIZ, Germany in the Eyes of the World
India
Thank you.