Shana Thompson

SUMMARYOFQUALIFICATIONSShanahasspentnineyearsworkingwithWebcontentandsoftwaresolutions,includingsixyearsofprojectmanagementexperienceimplementingthosesolutions.Shanaiscurrentlyawell-roundedProjectManagerwithFEMA’sWebProjectManagementOffice.ShesupportstheWebPMOwithresearchandanalysisofnewsolutions,aswellastrainingandimplementationofchosensoftware.Withabackgroundinvideoproductionshehasalsofilmed,editedandpublishednumerouswebvideosfortheDepartmentofHomelandSecurity.ShanahasaB.A.inJournalismandMassCommunicationwithafocusinVisualCommunication.SheisaCertifiedScrumMaster.EXPERIENCE12/2015–present,AMBITGROUPProjectManagerWorkforFederalEmergencyManagementAgency,OfficeofExternalAffairs(OEA),DisasterManagementProgram:

• LeadDigitalCommunicationManagementprojectfromtheresearchofsolutionsalternativesthroughtothecurrentimplementationandmanagementoftheSalesForceExactTargetpilot

• ManageOEAinternalCyfedatadashboardincludingnewdevelopmentandmonitoring;providesvisualprogramdatafortheagency

• ManageandsupportpiloteffortofsitemonitoringtoolSiteImproveforDepartmentofHomelandSecurity

• SupportUATtestingofnewreleasesforotherDMprojects03/2009–12/2015,EyeStreetSolutionsLLCProjectManager

• ProjectManagerforFEMAWebProjectManagementOffice,organizeandmanagethewebconsolidationeffortoftheFEMApublicWebstrategytoconsolidatenumerouspublic-facingFEMAsitesintofourmainsites:FEMA.gov,Ready.gov,DisasterAssistance.gov,andFloodsmart.gov

• DefineanddocumentsystemanduserprocessesfortheWebconsolidationeffortandcollaboratewithprogramofficeleadstoimplementthemigrationofcontentintothenewcontentmanagementsystem

• ManageReady.govsiteenhancements,contentmigrationandoverallmaintenance• ManagedthecreationofanewSitemap,DesignandInformationArchitectureforFEMA.gov• ProjectmanagedthemigrationofFEMA.govfromTeamSitetoDrupalCMS• ParticipatedinuserresearchforFEMAwebsitesandtrainedFEMAWebcontentownersinWeb

usability• Write,reviewandeditCapabilityMaturityModelIntegration(CMMI)documentation• ParticipateinSalesandMarketingmeetingstosupportbusinessdevelopmentforEyeStreet

Solutions• ManagedthelaunchoftheDisasterReporterfeaturewiththeFEMAapplicationforiOS.

OrganizedtestingandadditionalreleaseswithupgradestotheiOSandAndroidversionsoftheapplication.

• ManagedatadashboardimplementationforinternaluseforFEMAOfficeofExternalAffairs.• ProvidesocialmediamonitoringsupportforFEMAsocialmediaoutlets.Analyzenewsocial

mediatools.• AsacertifiedTrustedTester,provideSection508AccessibilitysupportforFEMAwebsites.• ProvideWebanalyticsupportandpublicsurveyresponseanalysisonFEMAwebsites.• ImplementednewpublicusersurveyonFEMAwebsites.• ResearchpotentialsolutionsforEnterprisewideemaildistribution

WebContentAnalystandMultimediaProducer

• Operatedthecamera,editedvideos,captionedandpublishedvideostotheHomelandSecuritywebsiteand/orsocialmediawebsites,videosincludeinternalandexternalmessagesaswellastrainingvideos

• CreatedpodcastsfortheDepartmentofHomelandSecurity• ProvidedwebsiteupdatesfornumerousofficesthroughoutHomelandSecurity• Managedset-up,coordinationandbroadcastofwebstreamingeventsforHomelandSecurity• InitiatedandimplementedaninterdepartmentalvideointerestgroupacrossHomeland

Securityvisualcommunicationoffices,includingthecreationofaninformationsharingteamsiteandlaunchedadepartment-widephotofeaturecalled“ThisWeekinPhotos”

• Coordinated,edited,createdandpublishedtextual,photographicandvideocontentfortheDepartmentofHomelandSecuritywebsite,whileutilizingInterwovenTeamSitecontentmanagementsystem

• Assistedinthecreationandimplementationofanewinformationarchitectureanddesignfordhs.gov

• CollaborativelycreatedaRestoretheGulfwebsiteinresponsetotheDeepwaterHorizonoilspill

• Createdmotiongraphicsandeditedphotographyforuseondhs.gov03/2008–10/2008,JupiterEntertainmentAssociateProducer

• AsAssociateProducerItrackedfieldproductionexpensesagainstproductionbudgets,scheduledon-camerainterviewsandassistedinthedevelopmentofnewproductions.

• Post-productionassistantforcompany’sawardwinning,criticallyacclaimed,true-crimeseries:Snapped.

• Coordinatedproductionschedulingandlogisticsforcompanypilotanddemoproductions.• Maintainedproductiondeliverables.• Researchedanddevelopedproductionmaterial.• Identifiedandlicensedarchival/thirdpartymaterials.• Reviewedtechnicalspecificationsandprovidedqualitychecksforcompanyprogramming.

11/2006–03/2008,SalonandSpaVisageMarketingCoordinator

• Designed,implementedandmanagedcompanywebsite.• Designedandorganizedpointofpurchaseadvertisingforcompany’ssalonsandspasincluding

posters,graphicdisplaysandcustomframing.

• Devisednewspaperandmagazineadvertisingcampaigns.• CoordinatedInternet,radioandtelevisionadvertising.• Developedandmanagedmarketingandcharityevents.• Initiatedandimplementedclientreferralsystem.

EDUCATION

• B.A.JournalismandMassCommunication,VisualCommunication-Multimedia,UniversityofNorthCarolinaatChapelHill,05/2006

• CertifiedScrumMaster TECHNICALSKILLS/QUALIFICATIONSContentManagementSystems Drupal,TeamSite,SharepointApplications/DevelopmentTools FinalCutPro,Dreamweaver,AdobeIllustrator,Adobe

Photoshop,AdobeMediaEncoder,AdobeProfessionalAcrobat,MicrosoftOffice,Videocaptioning,WindowsMediaEncoder

WebTechnologies WorkingknowledgeofJavascript,AdobeFlashDatabases XMLOperatingSystems MacOS,MicrosoftWindowsProgrammingLanguages HTML,ActionscriptCertifications ScrumMaster,CertifiedSection508TrustedTester